This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a Customer Success Manager (Tier 3) to support a growing segment of Recharge merchants who rely on our platform to power critical parts of their eCommerce subscription business. This role is ideal for a CSM who enjoys moving quickly, digging into technical details, and turning customer opportunities into measurable outcomes. You’ll own a book of growth-stage merchants and be accountable for retention, adoption, and long-term success. The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes. This team stands out for its technical depth, bias toward action, and close partnership with multiple other departments at Recharge. The work this team does directly impacts Recharge’s ability to retain and grow merchants as they scale—making it critical to our long-term success. What you’ll do - Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy. - Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features. - Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes. - Partner closely with Sales to support renewals, expansions, and upsell motions through thoughtful account planning and execution. - Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities. - Act as a trusted guide through support and product-related issues, setting clear expectations and driving resolution efficiently. - Live by and champion our values: Accountability, Collaboration, Iteration and Details. Qualifications - Experience managing a book of business with accountability for retention and product adoption in a SaaS environment (eCommerce and Shopify experience strongly preferred). - Demonstrated technical aptitude, with the ability to quickly learn product behavior, understand integrations or APIs, and explain technical concepts clearly to customers. - Experience supporting customers with semi-complex workflows or technology stacks (eCommerce and Shopify experience strongly preferred). - Comfort using data and tools like Salesforce, Looker, or similar platforms to assess customer health and inform decisions. - Ability to balance empathy with strong judgment—knowing when to listen and when to drive toward resolution. - Confidence collaborating cross-functionally with Sales, Product, Technical Support and Implementations to achieve shared outcomes. - A growth mindset and coachability, with comfort receiving and applying feedback in a fast-moving environment. Compensation - Hiring range in USD (total On Target Earnings): $84,706 USD OTE - $105,882 USD OTE. - Hiring range in CAD (total On Target Earnings): $81,882 CAD OTE - $102,353 CAD OTE. Benefits - Medical, dental and vision plans. - Retirement plan with employer contribution. - Flexible Time Off. - Paid Parental Leave. - Monthly Remote Life and Merchant stipends.

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention • Build and manage relationships with high-ticket customers by setting clear expectations, addressing challenges, and delivering tailored solutions • Lead and execute on-time client implementations while ensuring seamless onboarding and integration • Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimise customer success • Act as a key liaison for customer feedback, translating business needs and product requirements into actionable solutions • Maintain close collaboration with internal teams to ensure alignment, streamline processes, and meet customer expectations • Configure test, and validate customer accounts to confirm that products meet business needs and function as intended • Work cross-functionally within the Customer Success team to share knowledge, provide updates on customer engagements, and ensure smooth customer experiences • Adapt quickly to product updates, feature releases, and changes, providing strategic communication to stakeholders • Identify missed opportunities within customer accounts, driving adoption and maximising value through proactive training and support • Consult with clients on priorities related to upcoming feature roadmaps and product enhancements • Proactively identify opportunities to improve processes, enhance revenue, and boost product efficiency • Demonstrate technical acumen by developing workable solutions aligned with customer goals • Resolve issues and risks through collaborative, cross-functional efforts • Stay up to date with product developments, maintain expertise in features and functionality, and deliver consistent education to customers • Exhibit a team-oriented attitude and a strong passion for customer success • Take ownership of short-turnaround projects and deliver results under tight deadlines • Continuously improve customer relationship management processes to ensure optimal customer outcomes • Perform other duties as assigned in response to evolving business needs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Legacy Harbor Advisors seeks a motivated Remote Customer Sales Associate to join our award-winning team. This remote position offers unlimited earning potential and flexible scheduling for driven sales professionals passionate about financial services and client success. Key Responsibilities - Conduct virtual client consultations via phone and video conferencing platforms - Present customized financial solutions including life insurance, annuities, and investment products - Build and maintain long-term client relationships through expert financial guidance - Collaborate with experienced team members and industry mentors - Utilize advanced CRM systems and sales technology to manage client pipeline - Implement proven sales methodologies to achieve revenue targets - Provide ongoing client support and financial education Qualifications - Excellent communication and interpersonal skills - Strong motivation and coachability - Experience in sales, customer service, or financial services preferred - Ability to work independently in remote environment - Professional presentation skills for virtual meetings - Goal-oriented mindset with entrepreneurial drive Benefits - Commission-Based: 1099 independent contractor position with unlimited earning potential - Flexible Schedule: Set your own hours and work-life balance - Qualified Leads: Work with pre-screened prospects, no cold calling required - Comprehensive Training: Interactive courses, mentorship, and ongoing coaching - Technology Support: State-of-the-art CRM and sales tools provided - Performance Incentives: All-expenses-paid trips and rewards for top performers - Career Development: Access to industry leaders and professional growth opportunities - Work Environment: 100% remote position, team-oriented culture with collaborative support - High-energy, dynamic work environment - Mentorship from experienced financial services professionals Ready to Apply? Join Legacy Harbor Advisors and transform your sales career with unlimited potential. We seek ambitious professionals ready to excel in financial services while making meaningful client impact. This is a 1099 independent contractor position with a commission-based compensation structure and absolutely no income ceiling. Your success and earnings are entirely in your hands, with unlimited potential based on your performance. Apply today to begin your journey as a Remote Customer Sales Associate with Legacy Harbor Advisors.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role plays a critical part in implementing D365 F&O solutions for diverse clients. You will be working closely with a team of skilled professionals to drive the successful delivery of ERP projects. Your deep expertise will help organizations streamline their supply chain and production processes. By mentoring newer consultants, you will foster growth within the team while challenging existing standards to innovate and enhance functionality. This is an exciting opportunity to make a significant impact in the field of production consulting. Accountabilities - Work as part of implementation teams ranging from 4-6 members on Enterprise ERP Projects - Implement D365 F&O configured to account for client business processes - Collaborate with functional & technical project team members to ensure successful implementation - Drive requirements, analysis, design, & testing phases of implementation for Supply Chain workflows - Consult on advanced business concepts in supply chain & warehouse management - Mentor newer consultants on implementation processes & solution design - Utilize Lifecycle Services (LCS), DevOps, & standard tools to deliver project work - Promote and advance candidates to Solution Architect or Project Manager positions Qualifications - Strong knowledge of Purchasing, Sales, & Inventory Management - Associates or Bachelor’s degree in Supply Chain Management, Operations, Accounting, or related field - 5+ years implementing ERP/Production & Warehouse Management - 2+ years experience in D365 F&O/AX implementation - 4+ full life cycle ERP implementations - Hands-on experience in the manufacturing or distribution industry - Desired expertise in Warehouse Management (WMS) & Transportation Management - Understanding of Projects and Project Accounting - Experience in Production Control - 25-50% travel may be required - Must be a US Citizen or Green Card Holder Benefits - Flexible Time Off (FTO) Policy with immediate activation - Paid holidays throughout the year - Comprehensive wellness program with rewards - Flexible work arrangements - Health, dental, vision, life insurance options - HSA employer contribution - Nine (9) paid holidays annually - Parental Bonding Leave program - 401(k) with employer contributions - CPA bonus with paid exam and study days - Tuition reimbursement - Employee referral bonus program - Client referral bonus program - Pet insurance - Community volunteer paid time off