This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Aledade is recruiting for 2026 Summer Interns! Interns receive guidance from senior leaders and take part in substantive, hands-on projects that foster an understanding of overall operations at Aledade and the function of our complex healthcare system in general. This internship will begin on June 1st, 2026, and last for 10 weeks until August 7th, 2026. The Contracting Operations intern will play a vital role in the MSSP Application Process. They will be primarily responsible for: - QAing our practice submissions to CMS - ensuring the paperwork we submitted aligns with the details on the application. - Ensuring the submission was made to the correct ACO. - Verifying that all practices who have signed a Participation Agreement (PA) have a corresponding CMS submission. - Assisting with sending reshuffle PAs to our existing practices - this is high volume, time sensitive work that requires extra hands. Attention to detail is vital for this role - this is mission critical work. A mistake made with QA could mean a practice that wanted to join MSSP with Aledade is denied the opportunity for a year. In addition to taking ownership over substantial projects, an Aledade Intern will also: - Attend meetings with a cohort of other Interns where you will hear from leaders across the company, participate in professional development programming, and touch base with other Interns. - Gain exposure to senior executives and industry leaders. - Develop expertise in areas including healthcare policy, programming languages, business operations, Medicare, and commercial payer contracts and clinical workflows. - Have the opportunity to attend relevant events and trainings in the healthcare field. Qualifications - Prior internship experience - Strong record of academic success - Passionate about healthcare and interested in making a positive impact in the field - A self-starter who is able to take initiative and ownership of projects - A collaborative team player - Detail oriented and self-motivated to produce work that meets high standards Company Description Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

Get to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a 360° view of each individual, we provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services.  Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience.  At Rivia Mind, we cultivate a collegial culture rooted in: - A foundation of shared values and reciprocal support - A mindset of curiosity, learning, and growth - A spirit of warmth, openness, and authentic connection Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind. Job Summary We are searching for a quality-driven Patient Operations Coordinator who will provide exceptional customer service. This role will act as the first contact for new Rivia Mind patients, discussing service offerings with a supportive approach, coordinating proper patient/provider matching, assisting in scheduling patient evaluations, and ensuring insurance eligibility. This role demonstrates excellence in every interaction, knowing the importance of the Patient Experience and care towards helping Rivia Mind’s mission to grow in the communities it serves. With support from the collaborative team, this individual will assist new patients interested in Rivia Mind's services. Application Window: March 15th, 2026 Anticipated Start Date: End of April - Early May, 2026 # of Openings: 1 Job Responsibilities & Qualifications 50% - Patient Intake and Support-Phone, email, text, scheduling, and coordination of patient/provider matching and insurance verification, including from referral and directory sources 30% - Ad hoc projects and additional responsibilities across the Patient Operations team, such as missing intakes, waitlist management, bi-annual insurance verification, new process validation, and change management, etc. 15% - Cross-department collaboration for patient support, backup support, and knowledge sharing 5% -  Participation in ongoing training to stay aligned with internal systems, workflows, and evolving operational practices, ensuring consistent and efficient job performance.   Responsibilities - Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind. - Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses. - Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services, and ensuring a positive initial experience that supports patient engagement and trust. - Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions. - Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation. - Approach patient interactions with cultural sensitivity and an inclusive mindset, respecting diverse backgrounds and experiences. - Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information.  - Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications. - Schedule new intakes and inform patients of the next steps for their appointment. - Act as a liaison between patients and providers to ensure sufficient support and positive results. - Support additional department responsibilities that nurture existing patient relationships and support their mental health journey. - Contribute to growth insights and partnership visibility by ensuring accurate intake and processing of external referral information. - Respond promptly and professionally to priority referrals, demonstrating empathy and a commitment to delivering a seamless and supportive patient experience.  - Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details. - Support practice workflow as needed by scheduling patients and aiding them in completing all necessary documentation before Intake. - Support cross-team collaboration for the benefit of patient care.   - Address patient concerns with empathy and clarity, while effectively communicating the value of Rivia Mind’s services.  - Participate in team meetings and contribute to a collaborative, growth-oriented work environment. - Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential. Qualifications Required Education Level: High School Diploma or equivalent Additional Qualifications, Skills & Attributes - 2+ years of customer service experience - A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance) - One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization) - Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone) - Knowledge of insurance verification processes and explanation of benefit coverage preferred - Demonstrates flexibility in adapting to various processes as needed - Experience working in a team environment with the ability to adapt to changing priorities - Knowledge of mental health professional licenses (MD, NP, SW) - Close attention to detail with exceptional organizational skills - HIPAA Compliance Knowledge - Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs - Salesforce) - Intermediate computer skills and technical aptitude required. - Well-organized and efficient approach to tasks and projects. Benefits Comprehensive Benefits to Support Your Well-being At Rivia Mind, we prioritize the well-being, growth, and success of our team members. Our robust benefits package is designed to provide support in every facet of your life—personal, professional, and financial. Learn more here. Health & Wellness: - Medical Coverage - HDHP, PPO or PPO Buy-Up - Health Savings Account, Flexible Spending Account, and Dependent Care Account Options - Dental & Vision Insurance - Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans  Time Off & Flexibility: - Front-Loaded Paid Time Off (PTO) - Observed Holidays & Annual Office Closure - Medical & Parental Leave (in accordance with State and Federal Laws) - Bereavement Leave / Pet Bereavement Leave Financial Wellness: - Competitive Pay - 401(k) Retirement Plan and employer match - Employee Referral Program - Commuter Transit and Parking Voluntary Benefit Professional Development: - Professional Development Stipend after 1st Work Anniversary - Paid Professional Development Days after 1st Work Anniversary - Learning & Development Resources Additional Benefits: - Short-Term & Long-Term Disability - Group Life/AD&D Insurance - Employee Assistance Program (EAP) - Voluntary Benefits - Quarterly Wellness Activities We’re committed to helping you thrive in our Rivia Community. Join us and experience a workplace that values your health, happiness, and growth. Compensation & Employment Details Pay Range: $40,000 - $50,000  Pay Type: Salary Department: Patient Operations Supervisor: Patient Operations Manager Supervisees: None Exemption Status: Non-Exempt W-2 Work Environment: Remote ​​Work Schedule:  Monday through Friday, 8 AM - 4 PM EST Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, required skills, relevant experience, qualifications, role level, and applicable credentials. It is uncommon for an individual to be hired at or near the top of the posted range. In addition to base salary, total compensation may include bonuses, commissions, or other incentives depending on the role. Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings.  Equal Opportunity Employer:  Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at talentacquisition@riviamind.com.

• Builds and maintains customer relationships through client meetings, site visits, phone calls, and other channels. • Work with all lines of business within the branch (Project, Service, and Automation) to implement and evaluate processes. • Review all projects at each site. • Work seamlessly between operations and sales to ensure a sense of urgency. • Contracts with assigned Sales Account Managers. • Work alongside account managers to ensure a timely renewal. • Assist in procuring PO’s, writing amendments, or attaining new contracts (Operations assisting in this area will result in lost incentive, in part or in whole). • Give leads for additional maintenance opportunities to the PM team to quote (the option is for the house to quote). • Give project leads to the Sales department for assignment and follow-up. • Monitors safety incidents and recordables. • Conducts quarterly reviews of progress and measurements with the customer. Proactively manage service levels. • Manage Quality Process - Identify quality control issues and suggest solutions. • Troubleshoot facility issues and initiate actions to ensure client/customer satisfaction. • Ensure associate growth and development through mentoring and training. • Create a safe work environment/safe work practices for EMCOR associates, subcontractors, and clients. • Perform daily, weekly, and monthly facility audits for quality and safety. • Monitor open work order reports and resolve issues for timely completion. • Review PM work order job tasks for clarity and detail. Make appropriate recommendations. • Review all financial reports, detailed work order reports, purchase orders, and invoices. • Ensures that paperwork and work orders from site are completed accurately and timely.

• Set up, launch, and manage direct and programmatic advertising campaigns across multiple platforms • Ensure campaigns are implemented on time, delivered in full, and meet client KPIs • Monitor campaign performance, identify issues, and optimize delivery under guidance from senior team members • Conduct QA for ad trafficking, delivery, and reporting to ensure accuracy • Update programmatic inventory on SSPs and integrate third-party inventory sources into internal systems • Support onboarding of SSPs/DSPs by performing operational tasks required for integration • Document ad ops processes and maintain operational playbooks for campaign setup, approvals, and reporting • Transition manual campaign workflows into automated solutions wherever possible • Communicate ongoing campaign statuses and issues to account management and internal teams • Participate in team meetings to support operational efficiency and process improvements