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Fastly logo
Fastly

Founded in 2001, Fastly is a privately-held internet company offering the Fastly Edge Cloud platform, a content delivery network that helps digital businesses s

Program Manager, Partner & SE Ops

Location

California

Posted

103 days ago

Salary

$102.8K - $123.3K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishSalesforce

Job Description

Program Manager, Partner & SE Ops

Fastly

• Partner with subject matter experts to identify challenges and improve areas in the Partner Program and Sales Engineering Initiatives • Scope Programs, define requirements and keep stakeholders aligned to end goals, timelines and deliverables • Create and deliver top-quality, audience-appropriate Program Documentation and training • Develop a strong understanding of the various Partner sales motions and how Sales Engineers engage in opportunities • Identify system bugs, gaps and needed enhancements. Manage fix and enhance Partner and SE requests for SFDC and other tools • Partner with Sales Ops and other key stakeholders to manage, plan and prioritize system requests • Maintain and develop Standard Operating Procedures used for Partner and Sales Engineering Operations • Optimize operational efficiency through innovative thinking, process improvement and industry standards sharing • Provide front line support to other departments including Partner Managers, Sales Engineers, Billing, Enablement and Business Systems to support to the Revenue Team in common business and day to day operational situations

Job Requirements

  • 2-5 years of program management and problem solving experience in a sales operations or a business analyst role
  • Strong knowledge of Salesforce CRM objects, Jira / Confluence, Google Workspace
  • Ability to drive and communicate objectives, design and execute projects, deliver easy to understand training, and interact effectively across all levels of an organization
  • Skilled at interpreting complex business documents/objectives, build and present process documentation and training
  • Detail oriented and highly organized with the ability to prioritize multiple deadlines simultaneously
  • Ability to network and build strong relationships with peers, senior leaders and executives
  • Excellent written and verbal communication skills.

Benefits

  • medical, dental, and vision insurance
  • Family planning
  • mental health support
  • Employee Assistance Program
  • Insurance (Life, Disability, and Accident)
  • Flexible Vacation policy
  • up to 18 days of accrued paid sick leave
  • 401(k) (including company match)
  • Employee Stock Purchase Program
  • 11 paid local holidays
  • 11 paid company wellness days

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