• Oversee and guide the Trade Operations-Imports department, ensuring the delivery of exceptional services. • Maintain strong relationships with stakeholders, providing valuable advice on trade finance activities. • Implement effective controls to mitigate risks. • Provide expert advice and consultation to commercial customers on a range of trade finance services, including export finance, payments, and document checking. • Develop and implement robust procedures aligned with the bank's policies and guidelines. • Lead a customer-centric initiative to reduce referrals and improve turnaround times for customers. • Manage and coordinate internal and external audits, ensuring successful and compliant outcomes.

• Help optimize revenue efficiency by utilizing internal systems and processes • Provide recommendations that enhance future performance and measurements • Liaise with other teams, channeling information to the appropriate parties • Complete and deliver proposals, estimates and quote requests with accuracy and efficiency • Make updates to templates and internal documentation • Gather feedback from teams on a regular basis to constantly improve support programs • Assist in training sales team on best uses of sales enablement material, as needed • Support other sales efforts as assigned • Receive new contracts, enter into CRM, and file appropriate documentation • Notify sales and service team members of contracts received

• Inbox and calendar management • Microsoft 365 coordination (Outlook, Teams, SharePoint, Planner) • Google Drive organisation and document formatting • Weekly planning support • WhatsApp group coordination • Basic social media scheduling assistance • Research and information gathering • Personal administrative coordination of tasks

• Efficiently and accurately resolve held CI orders. • Get orders into production while providing exceptional customer service. • Resolve held CI orders utilizing various tools and methods. • Clearly document actions and decisions taken. • Perform order resolution by placing outbound calls to Financial Institutions. • Handle incoming phone calls as required. • Maintain company quality and service levels.