Deluxe

• Takes inbound sales calls • Processes orders, answers questions, and sells products/services • Identifies sales opportunities by learning about the customer’s business • Links customer needs to the products/services offered • Asks for sales while utilizing a prescribed sales approach • Efficiently multi-tasks and navigates across multiple PC order systems • Utilizes established processes and tools to ensure timely communications and accuracy on all transactions

• Assist sales team with processing sample requests, quotes, and form requests & seek alternative products for order requests as appropriate. • Verify customer artwork meets product imprint specs/requirements and sends artwork to graphic art team for proof creation and processing. • Verifies proof with customer, sends back to graphic art team as needed. • Collaborate with suppliers to assure orders are accurate/on-time delivery. • Respond to incoming site chat requests, e-mail requests, and queued calls and follow up with clients for proof of delivery, accuracy, and customer satisfaction.

• Collaborates with key business stakeholders, Subject Matter Experts and technology solution providers • Gathers and documents business, functional and technology requirements • Works closely with the technology delivery team to translate business requirements into technical specifications • Builds testing scenarios and mentors business users through user acceptance • Assesses, applies and projects the impact of system changes on business end-users • Conducts various test scenarios – system, integration, readiness & user acceptance testing • Documents the business implications of application changes to current business processes • Identifies group level challenges, recommends & executes solutions • Analyzes and documents business processes & metrics

• Conduct quality review and linguistic validation of English to Thai subtitle content of English and non-English content. • Ensure accuracy of translation, grammar, spelling, punctuation, consistency, fluency, and intent is conveyed through subtitles • Provide feedback to translators and handle their responses • Escalate any issues with the subtitle quality and collaborate with the production team to resolve issues in timely manner • Follow department specific schedules and guidelines and demonstrate adherence to the schedule. • Support root cause analysis for Thai language quality issues. • Actively participate in all job/personal knowledge training program. • Other duties as assigned by the lead linguists.

• Overseeing a group of dubbing coordinators responsible for daily operations of their team • Development of performance goals and long-term dubbing operational plans • Managing forecasts, capacity, and utilization planning • Owning dubbing production workflows and service-level agreements • Vendor management, dub quality analysis and performance metrics • Monitoring evolving regional needs and developing solutions • Collaborating with internal and external stakeholders • Leading regional post-mortems on titles/series • Conducting market assessments of territory/language • Maintaining excellent relationships with internal and external teams

• Providing first-level service to all customers • Documenting and resolving Customer Care Cases for each software application and piece of hardware equipment • Taking primary ownership of proper Case routing • First level escalation initiation • Administrative tasks such as emails, faxes, voice mails, and setup of new Accounts • Responsible for answering, logging and routing of all Customer Care calls • Updating, closing, and adding repair duration for hardware and software Cases through SalesForce Service Console

• Prospect and build pipeline through outbound calls, emails, LinkedIn outreach, conferences, and industry engagement • Identify software companies, SaaS platforms, and technology partners that could benefit from integrated payment solutions • Qualify prospective ISV and technology partners through discovery conversations and research • Schedule and coordinate meetings for Senior Business Development Manager and sales leadership • Partner closely with Senior Business Development Manager to learn the complete sales lifecycle, including: Discovery and qualification, Solution positioning, Deal strategy, Commercial discussions, Contract execution, Partner onboarding • Participate in conferences, partner meetings, webinars, and networking events • Maintain accurate pipeline activity and prospect engagement within CRM systems • Support strategic targeting initiatives across key verticals and industries • Collaborate cross-functionally with marketing, partner success, and integration teams • Develop foundational knowledge of integrated payments, SaaS partnerships, and embedded finance solutions

Role Description Takes inbound sales calls. Processes orders, answers questions, and sells products/services. Identifies sales opportunities by learning about the customer’s business and links customer needs to the products/services offered. - Asks for sales while consistently utilizing a prescribed sales approach to resolve customer stated and unstated needs. - Customizes offers utilizing a benefit, application, and testimonial approach to build and convey value in products and services while overcoming objections. - Efficiently multi-tasks and navigates across multiple PC order systems while communicating with the customer. - Utilizes established processes and tools to ensure timely communications and accuracy on all transactions. - This includes pricing products, initiating proofs, releasing orders to manufacturing, and following through with the customer. Qualifications - Basic computer skills. Requirements - Must be 18 years of age or older. Preferred Qualifications - Education: HS/GED. - Experience: Call Center experience. Customer service experience. Critical Knowledge/Skills/Abilities - Builds rapport with clients, team members, and leadership. - Understands the client’s needs and offers a solution by matching product features and benefits to their pain points. - Takes a consultative approach and puts customer’s needs first. - Is able to find leads and build a strong pipeline. - Takes accountability for their actions, progress, and results. Compensation The compensation range for this position is $18.00 - $19.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits - Healthcare (Medical, Dental, Vision). - Paid Time Off, Volunteer Time Off, and Holidays. - Employer-Matched Retirement Plan. - Employee Stock Purchase Plan. - Short-Term and Long-Term Disability. - Infertility Treatment, Adoption, and Surrogacy Assistance. - Tuition Reimbursement.

Role Description Take the next step in your career with an organization that’s driving transformation in payments—consistently recognized as a top workplace and built for professionals who want to drive tangible results. We are seeking a Client Manager Representative – Treasury & Payments Solutions to lead and grow a portfolio of middle market clients within Deluxe’s Payments organization. This role operates as a strategic advisor and relationship leader, responsible for optimizing client payment operations, protecting revenue, and driving growth through treasury-focused solutions. The ideal candidate will build and maintain relationships with finance leaders, treasury teams, and executive stakeholders, serving as the primary relationship manager and trusted advisor across payment and treasury operations. This individual will own and expand a defined portfolio of business clients while proactively developing new business opportunities through strategic networking, referrals, and targeted outreach. This role is fully remote, offering flexibility while providing opportunities for in-person engagement through periodic travel to client meetings, industry events, and conferences. The Role: - Lead and grow a diverse portfolio of Deluxe’s existing payments clients, owning the strategy to protect market share and drive revenue expansion. - Serve as a trusted advisor—delivering proactive insights, consultative guidance, and high-impact engagement across the client lifecycle. - Build and expand executive-level relationships, ensuring responsive and high-quality client interactions. - Drive client success through a deep understanding of payment and treasury needs. - Collaborate cross-functionally to align the right Deluxe resources and solutions. - Deliver a seamless, value-driven client experience while enabling clients to fully leverage both high-touch support and digital self-service capabilities. - Own and exceed revenue targets by driving aggressive growth within an assigned portfolio. - Generate net-new business pipeline through proactive outbound prospecting, strategic networking, referral development, and targeted market outreach. - Lead sales initiatives for add-on services and cross-sell solutions aligned to client needs. - Execute pricing strategies, including client price increases, in alignment with contractual terms and company initiatives. - Own the renewal strategy, proactively managing client agreements to retain revenue and strengthen at-risk relationships. - Manage, plan, and execute within a virtual territory model, overseeing a high-volume portfolio of hundreds of client accounts. - Take full ownership of market performance, balancing growth, retention, and client engagement priorities. - Maintain disciplined pipeline management and forecasting through CRM. - Serve as the primary point of contact, building strong relationships and delivering timely, high-quality client engagement. - Identify potential program concerns and proactively guide clients to appropriate internal partners. - Educate clients on available self-service tools and digital resources. - Stay ahead of market trends, competitive threats, and emerging opportunities. - Provide actionable feedback to leadership to improve go-to-market execution, product positioning, and territory performance. Qualifications - Bachelor’s degree and 1 year of related experience, or HS/GED and 5 years of related experience. - Experience working in direct sales in a Business to Business (B2B) environment in the payments industry. Requirements - CTP certification. - Experience in managing time, prioritization, and accounts within mid-size client relationships. - Track record of penetrating and building trusted relationships with C-suite and executive stakeholders. - Strong ability to navigate complex, non-standard client situations and deliver practical, results-driven solutions. - Excellent communication and presentation skills. - Proficient in Microsoft Office Suite, utilizing tools like Excel and PowerPoint. - Proven history of exceeding annual quota and driving revenue growth for the company. - Experience in time management, prioritization, territory, and account management selling into small to mid-size accounts. - Demonstrated success building key relationships within the C-Suite and departmental leadership teams. - Ability to solve practical problems and deal with a variety of concrete variables. Benefits - Healthcare (Medical, Dental, Vision). - Paid Time Off, Volunteer Time Off, and Holidays. - Employer-Matched Retirement Plan. - Employee Stock Purchase Plan. - Short-Term and Long-Term Disability. - Infertility Treatment, Adoption and Surrogacy Assistance. - Tuition Reimbursement.

• Secure and grow profitable revenue streams by leading a team comprised of Account Executives. • Progress and close a pipeline of net new business and assigned existing business among top financial institutions. • Demonstrate sales excellence and acumen by providing sound judgement, guidance, and coaching to the team. • Responsible for territory planning, establishing sales forecasts, maintaining budgets and expenses related to sales activity. • Meet and exceed sales targets consistently by ensuring solid deal execution, proactive planning and risk mitigation. • Recruit, retain, develop and promote Sales talent. • Advance team capabilities through persistent coaching of deal execution, pipeline development and cross-functional interaction. • Participate, lead and coordinate contract processes and negotiations between clients and internal departments. • Act as a point of escalation within accounts to ensure that account plans and objectives are realized. • Develop an annual territory plan outlining critical areas of focus and activities to ensure attainment of team’s annual sales objectives.