• Efficiently and accurately resolve held CI orders. • Get orders into production while providing exceptional customer service. • Resolve held CI orders utilizing various tools and methods. • Clearly document actions and decisions taken. • Perform order resolution by placing outbound calls to Financial Institutions. • Handle incoming phone calls as required. • Maintain company quality and service levels.

• Demonstrate strong knowledge of clinical protocols, operational procedures, and systems used to support day-to-day prior authorization (PA), appeals, and related workflows, while serving as the key liaison within the PA team to ensure seamless implementation of process changes, system enhancements, and regulatory initiatives. • Support operational and regulatory requirements and initiatives by coordinating cross-departmental implementation to ensure accurate and compliant PA, appeal, and related processes across the organization. • Lead and/or contribute to preparations for compliance audits, accreditation documentation, government audits, and state audits to maintain organizational standards and regulatory compliance. • Coordinate with stakeholders to ensure new processes, procedures, regulations, and initiatives are clearly communicated, documented, and implemented in a timely and accurate manner across all affected teams. • Interact, coordinate, and communicate with all levels of management including but not limited to providers, stakeholders, and vendors to ensure effective and compliant use of systems and processes, provide project updates, and ensure coordination of activities. • Support internal audits of PA and appeal case review by reviewing authorization accuracy, validating adherence to clinical policies, and supporting continuous quality improvement initiatives. • Other duties as assigned to support the overall goals and objectives of the Pharmacy Operations Team.

• Trend Identification & Strategy: Monitor Web3 and global macro-finance trends in real-time. Utilize your research background to independently develop high-value content themes, ensuring the executive’s voice remains at the industry’s forefront. • Professional Voice & Outputs: Lead the executive’s presence on X (Twitter) and other platforms. Draft and refine sophisticated content in both English and Chinese, including in-depth viewpoints, media interview scripts, Q&A frameworks, and talking points for global summits. • Account Operations: Manage the daily presence and professional engagement of social media accounts. Build long-term influence within global Web3 circles through the consistent output of high-signal content. • IP Strategic Support: Assist with other tasks related to the exec

• Handle a team of Kannada TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis. • Identify, onboard, and manage hosts and key contributors for 1:1 Audio/Video calls. • Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals. • Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours. • Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately. • Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement. • Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance. • Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention. • Report regularly on community performance, identifying trends and areas for improvement. • Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines. • Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls. • Develop strategies to expand the host and contributor base to new markets and languages. • Work on initiatives to grow active users and enhance the overall user experience & host growth.