• Help optimize revenue efficiency by utilizing internal systems and processes • Provide recommendations that enhance future performance and measurements • Liaise with other teams, channeling information to the appropriate parties • Complete and deliver proposals, estimates and quote requests with accuracy and efficiency • Make updates to templates and internal documentation • Gather feedback from teams on a regular basis to constantly improve support programs • Assist in training sales team on best uses of sales enablement material, as needed • Support other sales efforts as assigned • Receive new contracts, enter into CRM, and file appropriate documentation • Notify sales and service team members of contracts received

• Inbox and calendar management • Microsoft 365 coordination (Outlook, Teams, SharePoint, Planner) • Google Drive organisation and document formatting • Weekly planning support • WhatsApp group coordination • Basic social media scheduling assistance • Research and information gathering • Personal administrative coordination of tasks

• Efficiently and accurately resolve held CI orders. • Get orders into production while providing exceptional customer service. • Resolve held CI orders utilizing various tools and methods. • Clearly document actions and decisions taken. • Perform order resolution by placing outbound calls to Financial Institutions. • Handle incoming phone calls as required. • Maintain company quality and service levels.

• Demonstrate strong knowledge of clinical protocols, operational procedures, and systems used to support day-to-day prior authorization (PA), appeals, and related workflows, while serving as the key liaison within the PA team to ensure seamless implementation of process changes, system enhancements, and regulatory initiatives. • Support operational and regulatory requirements and initiatives by coordinating cross-departmental implementation to ensure accurate and compliant PA, appeal, and related processes across the organization. • Lead and/or contribute to preparations for compliance audits, accreditation documentation, government audits, and state audits to maintain organizational standards and regulatory compliance. • Coordinate with stakeholders to ensure new processes, procedures, regulations, and initiatives are clearly communicated, documented, and implemented in a timely and accurate manner across all affected teams. • Interact, coordinate, and communicate with all levels of management including but not limited to providers, stakeholders, and vendors to ensure effective and compliant use of systems and processes, provide project updates, and ensure coordination of activities. • Support internal audits of PA and appeal case review by reviewing authorization accuracy, validating adherence to clinical policies, and supporting continuous quality improvement initiatives. • Other duties as assigned to support the overall goals and objectives of the Pharmacy Operations Team.