• Provide on-site technical support for customers including diagnosis, repair, maintenance, and optimization of Standard Bots robots • Perform installations, commissioning, and system integration at customer facilities • Conduct preventive maintenance visits and safety inspections to ensure optimal robot performance • Troubleshoot mechanical, electrical, and software issues both on-site and remotely • Provide remote technical support via phone, email, and video conferencing when on-site visits are not required • Train customers on robot operation, programming, and basic troubleshooting procedures • Document all service activities — including ticket notes, parts usage, and resolution details — in our CRM system • Manage spare parts inventory and ensure proper tools and equipment are available for service calls • Collaborate with internal teams to escalate complex issues and contribute feedback for product improvements • Achieve field service KPIs for ticket resolution and first-time fix rates

• Serve as the primary technical resource for facilities within the assigned region. • Provide mechanical support, including installation, assembly, disassembly, and rebuilding of automated systems. • Provide electrical support such as troubleshooting, panel building, field wiring, and component setup. • Optimize the performance of automated equipment, inspection systems, and robotic work cells. • Collaborate as part of a team to develop new machine platforms using strong critical-thinking skills. • Work independently on assembly, setup, and integration of automation equipment. • Partner with vendors to define project requirements and develop equipment specifications. • Provide technical training and instruction on standard operating procedures. • Participate in safety, cost-savings, continuous improvement, and innovation initiatives. • Maintain a safe working environment by applying appropriate safety standards.

• Serve as the primary on-site technical expert during equipment installation, startup, commissioning, and troubleshooting • Execute complex diagnostics and service activities involving mechanical, electrical, and controls systems • Provide clear training to plant operators and maintenance personnel on equipment operation, safety, and preventive maintenance • Conduct root cause analysis and generate detailed technical service reports for internal and external stakeholders • Document all field activities, observations, and recommendations; submit timely service and expense reports. • Collaborate closely with project engineers, controls specialists, and the design team to improve project execution and equipment performance • Participate in post-installation service and support, including warranty and non-warranty visits • Conduct field readiness assessments and lead job site evaluations during project turnover • Maintain active communication with customers and internal stakeholders regarding scheduling, service status, and potential risks • Represent JMS with professionalism, confidence, and technical expertise at customer facilities across the U.S

• Manages plan grid and heavy job for project work accuracy, monitor projects costs to stay within budget. • Prepares, reviews, and approves supplier purchase orders. • Understands the owner contract and subcontract documents to understand the inclusions/exclusions for the purpose of invoice payment. • Validates, reconciles, and maintains accurate quantities for billing purposes and communicates differences to project management. • Identifies out of scope work for the purpose of changes orders. • Produce drafts, manage and maintain project submittal/RFI/ logs for lead project manager. • Schedule, facilitate and manage Gopher 1 tickets. • Schedule and lead private utility meetings and document conversations to communicate with office personnel. • Prepare change orders, manage trucking logs and invoice approval. • Perform on-site safety observations. • Identifies, completes, and applies for local permits. • Attends meetings as required with clients, owners and project teams. • Develop and maintain good working relationship with client, subcontractor, vendors, land-owners, suppliers, etc. • Develop and oversee the job site-specific requirements relating to safety, site cleanliness, manage delivery schedules, etc. • Organize and ensure proper documentation and drawing distribution to staff and field personnel. • Assist in the production and processing of Project deliverables such as Safety and QA/QC plans, and test procedures. • Assist in drafting subcontractor/P.O agreements and ensure all subcontract agreements are finalized before work begins. • Plan and coordinate the engineering deliverables from various parties. • Ability to independently perform tasks assigned with instructions as to the expected general results. • Track productions to produce project activity profiles. • Proactively work with Project Management, Field Supervisory, and Client teams to identify and analyze potential risks and impacts to the project schedule. • Assist with job site duties to keep job site facilities functioning correctly. • Assist with Estimating duties including but not limited to take-offs, solicitations to subcontractors/suppliers/bid, and quote preparation/bid running. • Participate in business development events. • Assist with other duties as assigned by management.