• Serve as the primary on-site technical expert during equipment installation, startup, commissioning, and troubleshooting • Execute complex diagnostics and service activities involving mechanical, electrical, and controls systems • Provide clear training to plant operators and maintenance personnel on equipment operation, safety, and preventive maintenance • Conduct root cause analysis and generate detailed technical service reports for internal and external stakeholders • Document all field activities, observations, and recommendations; submit timely service and expense reports. • Collaborate closely with project engineers, controls specialists, and the design team to improve project execution and equipment performance • Participate in post-installation service and support, including warranty and non-warranty visits • Conduct field readiness assessments and lead job site evaluations during project turnover • Maintain active communication with customers and internal stakeholders regarding scheduling, service status, and potential risks • Represent JMS with professionalism, confidence, and technical expertise at customer facilities across the U.S

• Manages plan grid and heavy job for project work accuracy, monitor projects costs to stay within budget. • Prepares, reviews, and approves supplier purchase orders. • Understands the owner contract and subcontract documents to understand the inclusions/exclusions for the purpose of invoice payment. • Validates, reconciles, and maintains accurate quantities for billing purposes and communicates differences to project management. • Identifies out of scope work for the purpose of changes orders. • Produce drafts, manage and maintain project submittal/RFI/ logs for lead project manager. • Schedule, facilitate and manage Gopher 1 tickets. • Schedule and lead private utility meetings and document conversations to communicate with office personnel. • Prepare change orders, manage trucking logs and invoice approval. • Perform on-site safety observations. • Identifies, completes, and applies for local permits. • Attends meetings as required with clients, owners and project teams. • Develop and maintain good working relationship with client, subcontractor, vendors, land-owners, suppliers, etc. • Develop and oversee the job site-specific requirements relating to safety, site cleanliness, manage delivery schedules, etc. • Organize and ensure proper documentation and drawing distribution to staff and field personnel. • Assist in the production and processing of Project deliverables such as Safety and QA/QC plans, and test procedures. • Assist in drafting subcontractor/P.O agreements and ensure all subcontract agreements are finalized before work begins. • Plan and coordinate the engineering deliverables from various parties. • Ability to independently perform tasks assigned with instructions as to the expected general results. • Track productions to produce project activity profiles. • Proactively work with Project Management, Field Supervisory, and Client teams to identify and analyze potential risks and impacts to the project schedule. • Assist with job site duties to keep job site facilities functioning correctly. • Assist with Estimating duties including but not limited to take-offs, solicitations to subcontractors/suppliers/bid, and quote preparation/bid running. • Participate in business development events. • Assist with other duties as assigned by management.

• Apply technical support expertise to resolve customer issues • Driving timely onsite services for Break/Fix and proactive maintenance • Collaborating with peers and internal SMEs to increase knowledge • Seeking resolution to achieve closure of complex issues • Keeping abreast of technology and service offerings • Using troubleshooting/diagnostic tools, content, and analytical practices • Developing professional expertise and applying company policies/procedures • Exercising judgment within defined procedures and practices

• Be willing and able to travel up to 50% of the year. • Understand customer needs and requirements, providing tailored integration solutions using the Frontline Perception System (FPS). • Identify and define integration processes for integrating FPS with existing and emergent systems. • Write Software Scripts to enable system integrations and workarounds. • Collaborate closely with engineering, product, and customer success teams to deliver robust integration solutions. • Conduct on-site assessments and evaluations to understand customer infrastructure and recommend optimal integration strategies. • Develop detailed integration plans, timelines, and documentation to guide the implementation process. • Provide hands-on technical support and training to customers during the integration and deployment phases. • Continuously gather feedback from customers to iterate and improve integration processes and FPS capabilities. • Ensure successful field deployments by troubleshooting and resolving integration issues promptly.