• Apply technical support expertise to resolve customer issues • Driving timely onsite services for Break/Fix and proactive maintenance • Collaborating with peers and internal SMEs to increase knowledge • Seeking resolution to achieve closure of complex issues • Keeping abreast of technology and service offerings • Using troubleshooting/diagnostic tools, content, and analytical practices • Developing professional expertise and applying company policies/procedures • Exercising judgment within defined procedures and practices

• Be willing and able to travel up to 50% of the year. • Understand customer needs and requirements, providing tailored integration solutions using the Frontline Perception System (FPS). • Identify and define integration processes for integrating FPS with existing and emergent systems. • Write Software Scripts to enable system integrations and workarounds. • Collaborate closely with engineering, product, and customer success teams to deliver robust integration solutions. • Conduct on-site assessments and evaluations to understand customer infrastructure and recommend optimal integration strategies. • Develop detailed integration plans, timelines, and documentation to guide the implementation process. • Provide hands-on technical support and training to customers during the integration and deployment phases. • Continuously gather feedback from customers to iterate and improve integration processes and FPS capabilities. • Ensure successful field deployments by troubleshooting and resolving integration issues promptly.

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies. • Design and propose tailored infrastructure solutions that align with customers' business objectives. • Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information. • Provide product training and technical education to the sales team and customers. • Act as a trusted IT advisor for customers, partnering with Field Account Executives. • Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business. • Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces. • Develop solutions that fit customers’ needs and budgets through strategic planning. • Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management. • Educate and develop sales teams on technical selling, product training, services, and technology trends.

• Drive regional education and training activities and support national programs for CRM • Train and educate internal teams and external customers on CRM procedures, therapies/products, processes, and solutions • Leads coordination of new-hire training with accountability to hiring manager (DM or DSM) • Responsible for new hire field sign-off • Craft messaging as to why Medtronic devices provide a competitive advantage • Deliver tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace • Translate complex technical messaging and resolve complex technical issues • Collaborate with Clinical Research Organization relative to clinical studies and physician research • Partner with sales leadership to develop and execute strategic technical and clinical training • Build and maintain relationships based on technical expertise and clinical evidence with key customers