Title: KCS Coach Lead & Technical Writer (Remote) Location: United States, Remote Job Description: - 475 Anton Blvd., United States, United States, United StatesEmployees can work remotely - Full-time - Employee Status: Regular - Role Type: Home - Job Posting - Salary Range: $80,237 - $139,077 - Department: Customer Service - Flexible Time Off: 15 Days - Schedule: Full Time - Shift: Day Shift - Compensation: USD 82,644 - USD 139,077 - yearly Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Reporting to the Senior Manager of Knowledge Management and Customer Community, the KCS Coach Lead & Technical Writer is a dual-role position responsible for leading our Knowledge-Centered Service (KCS) coaching initiatives across the organization, while also supporting the RFP team with high-quality technical writing. You are passionate about knowledge sharing, continuous improvement, and delivering compelling content for client proposals. You'll have opportunity to: - KCS Coach Lead (Approx. 60%) - Lead the KCS coaching program by training, mentoring, and supporting internal teams on KCS principles and practices. - Partner with Knowledge Domain Experts and stakeholders to reinforce knowledge management as a strategic discipline. - Develop and maintain KCS training materials, job aids, and playbooks to ensure consistency and scalability. - Monitor knowledge base health metrics and coach contributors to improve article quality, findability, and reuse. - Conduct regular coaching sessions and feedback loops to drive knowledge and continuous improvement. - Collaborate with teams to promote a culture of knowledge sharing and accountability. - Technical Writer – RFPs (Approx. 40%) - Collaborate with subject matter experts to create, update, and maintain technical content for RFPs, RFIs, and other proposal documents. - Translate complex technical concepts into clear, concise, and compelling responses tailored to prospective client needs. - Maintain a centralized knowledge library of RFP content, ensuring alignment with brand, voice, and compliance standards. - Contribute to the creation and editing of boilerplate and standard response language for accuracy and consistency. - Support the RFP process by reviewing, formatting, and organizing content for submission. Qualifications - 3–5+ years of experience in a knowledge management, technical writing, or related role. - Experience with KCS (Knowledge-Centered Service) and a deep understanding of its methodologies - Experience coaching or mentoring others, ideally within a knowledge-sharing or support environment. - Excellent technical writing and editing skills, in B2B or SaaS environments. - Experience supporting RFP or proposal development processes. - Proficient in knowledge management systems (e.g., Salesforce Knowledge, ServiceNow) and content collaboration tools. Additional Information Benefits/Perks: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Role Description This position will operate on a remote, contractual basis. Candidates must reside in the U.S. or Canada, or in countries within a few hours of the EST time zone. Valnet is seeking a Senior Editor to support editorial leadership for one of its established consumer technology brands (including How-to Geek, Android Police, XDA, Pocket-lint, or MakeUseOf). This role is suited to an editor who thrives in a hands-on, fast-paced environment and is comfortable balancing editing, writing, planning, and team leadership. You’ll take ownership of a core content segment and play an important role in shaping daily coverage, editorial standards, and workflow. Responsibilities - Editorial Ownership & Execution: - Oversee day-to-day editorial operations for an assigned content segment. - Maintain high standards for accuracy, authority, and clarity across published content. - Manage the editorial pipeline from pitch review and topic prioritization through assignment and publication. - Writer Leadership: - Lead and support a team of freelance writers, providing consistent editorial feedback and guidance. - Review writer performance and output to ensure alignment with brand voice and best practices. - Identify strong contributors, development opportunities, and writers ready for additional responsibility. - Assist with onboarding and training new contributors as needed. - Hands-On Editing & Writing: - Review and approve pitches, assign topics, manage deadlines, and perform copy edits to keep production on track. - Contribute original written content within your core coverage areas when needed. - Planning & Strategy: - Work with editorial leadership to maintain a balanced editorial calendar aligned with audience interests and business goals. - Stay current with technology and digital lifestyle trends to inform coverage and ideation. - Monitor content performance and apply insights to improve editorial strategy. - Collaboration & Communication: - Provide clear guidance and feedback through regular check-ins and async communication. - Partner with editorial leadership to support broader initiatives and growth objectives. Qualifications - Experience editing and writing consumer technology content. - Strong familiarity with areas such as: - Mobile devices and platforms - Desktop operating systems (Windows experience required; Linux familiarity is a plus) - Entertainment, apps, and services - Prior experience leading or mentoring writers in a freelance environment. - Comfortable owning editorial decisions and managing multiple priorities. - Strong editorial judgment, organization, and attention to detail. Application Requirements - CV - Cover Letter - Please address the following question: What makes you the right fit for this role? (You can touch upon previous experience and your passion for tech) Screening Questions We will get back to you as soon as possible if we think you'd make a solid addition to the team.

• Assist with the development, editing, organization, and maintenance of technical and operational documentation supporting data governance, enterprise data warehouse (EDW) initiatives, operational procedures, and organizational knowledge management efforts. • Develop, edit, and maintain technical and operational documentation including Scopes of Work (SOWs), Standard Operating Procedures (SOPs), Technical guidebooks, User manuals, Training materials, Administrative reports, Knowledge base content. • Collaborate with leadership, technical teams, and Subject Matter Experts (SMEs) to gather information and develop accurate, technically sound, and user-focused documentation. • Translate complex technical concepts, data processes, tools, systems, and workflows into clear, accessible language suitable for technical and non-technical audiences. • Ensure all documentation complies with State accessibility standards, plain language requirements, formatting guidelines, and organizational policies. • Manage document repositories, version control processes, and knowledge management resources supporting operational continuity and information sharing. • Conduct research and ensure proper technical terminology and industry standards are accurately reflected within all documentation.

Role Description The Technical Writer will work hand in hand with the SMEs to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP’s and QAB’s. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams. Essential Duties and Responsibilities - Receive SOP’s from the client and organize for transference to SWI templates - Write simplified SWI’s by utilizing SOP’s - Update SWI’s by working with site leadership, SME’s/Supes - Support teams in writing Playbooks for leadership roles or programs - Submit drafts to SME’s for approval - Track document update closure for timely implementation - Submit documents to document control - Support the quality team with internal audits - Other duties as deemed necessary by manager Qualifications - In-depth understanding of level 1 and level 2 documentation - Proficient in organizational skills - Possess team spirit and successful communication with a varying audience - Proficient with computer applications - Able to orchestrate multiple projects and prioritize as demand dictates - Professional, career driven, detail oriented - Strong computer skills Requirements - Must have a minimum A.A/A.S or equivalent hands-on experience - Technical Writing - Microsoft Office Applications - G-Suite Applications - Project Management/Prioritization - Auditing Core Competencies - Independent Contributor - Accountability - Communication / Building Partnership - Customer Orientation - Developing Oneself - Drive for Results - Embracing Change - Problem Solving - Professional Competencies Physical Demands - Must wear composite-toed boots - Hearing protection - Ability to travel by car or plane - High frequency of computer keyboarding - High frequency of viewing a computer monitor Work Environment Work is performed primarily in office during day and night shifts. The noise level in the work environment is usually quiet in office settings and moderate in other situations. Compensation For this position, the expected base pay range is $85,000.00 – $95,000.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Company Description DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.