Zen Educate

Role Description We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day. - Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most. - Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and nothing falls through the cracks. - Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient. - Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience. - Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community. - Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next. Qualifications - You are genuinely motivated by our mission to help schools and educators. - You take personal pride in turning a user’s stressful morning into a success story. - You have a can-do attitude, with a bias for action, and you want to be part of a growing, motivated team. - You’re comfortable with ambiguity and enjoy the challenge of a fast-moving, scaling environment where things change quickly. - You’re the person who catches the small mistake before it becomes a big problem. Requirements - You can explain complex things simply, maintaining a professional, empathetic, and clear tone. - You can keep a cool head when the inbox is busy, knowing exactly which fire to put out first without losing your focus. - Helpful to have but not essential: - You have a background in Customer Service or Success (especially in a tech-led environment). - You have experience in the education sector. - You’ve used support tools like Zendesk, Intercom, or HubSpot and are a Google Suite pro. Growth & Development - You’ll have real ownership over the school and educator experience, and your feedback will directly influence how we improve our platform and processes. - You’ll receive regular, honest feedback and have access to learning resources to sharpen your communication, technical, and problem-solving skills. - Successful members of our Support team often grow into: - Specialist Roles: Moving into Support Operations or Knowledge Management. - Leadership: Mentoring new hires and leading sub-teams as the department expands. - Cross-functional moves: Leveraging your deep product knowledge to transition into Customer Success or Operations. Team & Culture We are a collaborative, high-energy group that lives by the mantra "We Care More." At Zen, support isn’t a silo; we work closely with our US colleagues and product teams to solve problems in real-time. - We value transparency and curiosity. - Decisions here are driven by data and frontline feedback. - You’ll be joining a team that celebrates wins together and supports one another during busy morning rushes. Benefits - 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year. - Quarterly social budget. - Health insurance.

Act as a trusted partner on people-related matters, lead employee engagement initiatives, manage performance cycles, and enhance learning and development programs to support leadership and employee growth.

Title: Educator Training Specialist Location: Los Angeles Type: Teacher Success & Operations Workplace: hybrid Category: America Job Description: Job Title: Educator Training Specialist Location: LA (Hybrid - in office 3 times a week in Culver City) Job Type: Full time, permanent Salary: 59K- 66K USD (based on experience) Reports to: Head of Educator HR About the Role As an Educator Training Specialist, you will be part of the Educator Human Resources Team and serve as a key facilitator and contributor to orientation and training programs, supporting the larger team and leadership to ensure our thousands of educators are prepared, safe, and empowered to deliver the best possible outcomes for their students. You will be at the forefront of the educator experience, contributing to the development of high-impact onboarding and continuous professional development that maintains our high standards for safety and performance. About Zen Educate Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we purpose built a platform that helps schools to pay less while educators earn more. We want students to have access to the best education possible, and we go the extra mile to find, onboard, match, and coach incredible educators that deeply care about their students. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators. This is your chance to make a difference and join a high growth tech startup on the ground floor. We are a collaborative company, and the career growth opportunities are endless if you are someone willing to dive in, be entrepreneurial, and do whatever is needed to get the job done. We are passionate about learning and development, and will invest in both your personal and professional growth. We have recently raised our Series B funding of $37mil, the largest round in European EdTech last year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets! What You’ll Be Doing Educator Training & Development - Training Facilitation & Delivery: Facilitate and deliver effective, engaging training sessions for educators in both online and in-person environments, designed to help them work successfully with their Zen team and thrive in various school settings. - Curriculum Contribution: Contribute to the development and enhancement of new and existing educator training and orientation programs, working alongside senior team members. - Success Measurement & Strategy: Measure the success of training and orientation programs by analyzing key educator success indicators and collaborating strategically with the team to continuously improve support, training, and development efforts. - Specialized SPED Training: Attain CPI and Pro-Act certified trainer status to deliver specialized de-escalation tactics training to educators working in SPED (Special Education) environments. Administrative support - Training Logistics: Provide essential administrative support and coordination for all educator training and orientation programs, including managing session scheduling, preparing training materials, and tracking educator completion and certification records. - Educator Inquiries: Handle general educator inquiries via email and phone, providing guidance on training materials and escalating complex human resources issues to the appropriate team. Innovate & Collaborate - Team problem solving & strategy: Actively engage in expanding the impact of the educator HR team at Zen Educate by participating in brainstorming sessions, proactively bringing forth ideas and feedback and investing in relationship building outside of the educator HR team. What We’re Looking For - The Right Background: Ideally we are looking for someone with at least 2 years of experience working in education in an instructional / teaching role. Applicants who have experience working as a SPED paraprofessional, ABA therapist, SPED teacher, RBT, or BCBA will be prioritized. - Skills: The successful candidate will possess basic technical proficiency in creating engaging training decks using Google Slides or similar presentation software. Additionally, you should be a confident communicator with the ability to deliver effective presentations and facilitate online and in person training sessions for diverse audiences. - Training Savvy: Experience in training and development is ideal but not required. - The Startup Mindset: You thrive in fast-moving, ambiguous environments and enjoy building from scratch - Operational Excellence: You possess extraordinary organizational skills and an eagle eye for detail. - Mission-Driven: A deep, genuine passion for improving the U.S. education system and a commitment to keeping children safe. Growth & Development By joining the Educator HR team, you are entering one of Zen Educate’s newest and most dynamic functions. We are looking for people who see challenges as opportunities to step up and build lasting solutions. To support your growth, our leadership team provides consistent feedback, regular coaching sessions, and a collaborative team network. This environment empowers you to solve complex problems at Zen that, in turn, help address broader challenges within the education sector. We invest deeply in our people and are fully committed to helping you reach your long-term career goals. Team & Culture We are a mission-driven team that balances the fast-paced energy of a high-growth startup with a deep, "care more" approach toward our schools and educators. In our Culver City office, you will work side-by-side with your manager, Burgundie, and collaborate in person with our Account Management teams to drive educator success. While you will primarily connect virtually with the broader HR team in other cities, our local culture thrives on radical collaboration and the entrepreneurial spirit needed to build lasting solutions. We prioritize transparent feedback and continuous professional development, ensuring you are fully supported as we scale across the U.S. market. Benefits - 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year - Quarterly social budget - Health insurance

Support and facilitate educator training programs, address educator HR queries, assist with administrative tasks, and contribute to team problem-solving and strategy initiatives to enhance the educator experience and operational efficiency.

Title: Senior Business Development Representative Type: Sales Location: Los Angeles, CA Workplace: hybrid Category: US Team Job Description: Type: Full-time (Hybrid, 3-4 days in office) Salary: $75,000-$90,000 OTE; Dependent on experience About us: At Zen, we’re changing how schools find the staff needed for kids to thrive. There is a severe shortage of teachers and the support staff needed to support all children, accelerated by the pandemic. Millions of students experience understaffed classrooms and specialist programs. Schools looking to fill these roles with traditional agencies spend billions of dollars in high agency markups, which further hampers budgets and leads to more problems down the line. That’s why we’ve developed an alternative solution. Our online platform provides schools instant access to hundreds of fully vetted teachers and support staff. Since our inception in 2017, we've saved schools over $30 million globally, reinvesting that money back into school budgets and increasing teachers’ pay. The opportunity: Join an ed-tech startup that's reshaping education. This is your chance to be at the forefront of change, where innovation meets impact. We're not just selling a product – we're transforming the way schools operate, filling classrooms with the staff needed for kids to thrive and saving the education system millions of dollars along the way. We’re also growing at a rapid pace. This type of growth allows you to grow your impact and your career, while making a tangible difference in the education sector. We're looking for enthusiastic, mission-driven people who fit our values and are passionate about what we do. You’re encouraged to apply even if your experience doesn't exactly match the job description, some of Zen’s highest performing sales people started their career in sales as a Senior BDR! What you'll be doing: - Based in the Los Angeles office, you’ll be calling school leaders in the US and booking meetings to introduce Zen’s offering - Facilitate a successful onboarding process for new schools - Making 50+ calls a day - Collaborate with the sales, operations, and technology teams to continuously improve efficiency in delivering value to schools - Opportunities to travel to US states for conferences, events and school meetings - Opportunities to lead demos and develop your sales skills - Embracing the dynamic nature of startup life, where no two weeks are the same, and a willingness to dive in and get the job done is essential. Who we are looking for: - Bring enthusiasm and an eagerness to learn. We'll provide all the training and tools you need to succeed. - Experience in education as either an educator or selling to schools is a huge plus. - Proven track record of hitting sales targets, with confidence in developing outbound pipelines, handling objections, and picking up the phone. - Passionate and motivated team player who thrives in a collaborative environment; your contributions are valued. - Growth mindset, dedicated to growing your skills as a professional. What’s in it for you? Work that you want to talk about Competitive salary Ownership in the compan 18 days PTO ( 15 Flexible, 3 over Christmas) + 9 stat holidays Fun-loving, tight-knit team solving a problem that makes a difference Hybrid - currently 3-4 days/week in-office but this is subject to change We can’t wait to hear from you! Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.

• Managing and growing US school partnerships: • Building deep, meaningful relationships with your school partners • Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms • Upselling Zen products and services to expand our impact within your school partner portfolio • Acting as a responsive, central point of contact for all school partnership stakeholders • Reporting on key trends and feedback to our Product team to help improve our platform • Managing and supporting US educators: • Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles • Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems • Coaching educators and improving their performance in schools

• Managing and growing a portfolio of US school partnerships: -Generating an increasing number of paraprofessional and teacher roles that Zen will staff over time for each district and charter school. -Upselling Zen products and services. -Reporting on key trends and feedback from schools and working with our incredible Product team to implement that feedback -Being a responsive, central point of contact for all school partnership stakeholders. • Managing an engaged portfolio of US educators, and getting them work in partner US school districts: -Communicating daily with all newly onboarded educators to get them immediately into either a long-term or daily subbing role -Communicating with educators who are in an active role to ensure they are getting feedback from our school partners, are happy in the role, and problem solving when not to either keep them in the role or find them a new role -Coaching educators when relevant, and getting them to complete company-provided training so they can improve their performance in the schools Zen serves -This is a fast moving, high volume role that requires an equal mix of strategy, relationship building, and acting with urgency to fulfill both school and educator needs

• Collaborating with dynamic teams to deliver product excellence • Taking ownership of engineering projects end-to-end • Improving platform efficiency and user satisfaction • Participating in building a marketplace for educators

• Align with Product and Ops to clarify problem being solved • Ship quickly and iterate on product solutions • Opportunity to make an outsized impact and shape excellence in practice • Work alongside a small team of Product Engineers to enhance platform capabilities • Collaborate across different parts of the business based on strengths and interests

• Serve as the primary internal owner of Zen’s Workers’ Compensation program • Manage relationships with our insurance carrier and third party administrator • Review open claims regularly and challenge reserving where appropriate • Monitor litigation activity and coordinate strategy on higher exposure claims • Ensure compliance across multiple US states • Analyze loss runs and identify trends in frequency, severity, and root causes • Prepare regular reporting for Finance and leadership on claims performance • Forecast deductible exposure and support financial planning • Identify opportunities to reduce costs through early intervention and proactive claim management • Partner with People and Operations teams to improve return to work processes • Identify recurring injury patterns and recommend preventative actions • Support education of internal stakeholders on reporting best practices • Build scalable internal workflows for incident reporting and claim tracking • Improve communication between internal teams and external claims partners • Continuously evaluate program performance and recommend improvements