Zen Educate, a tech startup and social enterprise headquartered in London, England, United Kingdom, offers a streamlined, online staffing platform to help teach
Account Coordinator
Location
Canada
Posted
4 days ago
Salary
$58K / year
Seniority
Mid Level
Job Description
Account Coordinator
Zen Educate
Role Description As a vital and dynamic part of our US School Success team, you'll play a critical role in ensuring exceptional service and undisrupted student learning for our school partners and educators. You'll be the first line of defence for urgent morning-of requests and educator absence backfills, bringing strategic thinking and consistent energy to every challenge. Your efforts will focus on building strong relationships, actively identifying and securing more opportunities for Zen to fill, directly impacting crucial classroom coverage. This is a fast-paced, high-volume position demanding a blend of urgency, relationship-building, and proactive problem-solving to meet the evolving needs of both schools and educators. As Zen embarks on an exciting phase of rapid expansion, you will also need to think big-picture, using data and territory insights to drive strategic growth and spark meaningful operational change. What You'll Be Doing - Morning Request & Absence Management: Serve as the primary point of contact for urgent morning-of requests and backfilling absences, actively working to find coverage and managing the process from initial notification to confirmed placement. - Relationship Building & Opportunity Identification: - School Partners: Build trusted partnerships to uncover new opportunities and secure additional days and absences for Zen to fill. - Our Educators: Connect deeply with our educator community to foster engagement, support retention, and ensure high-quality placements. - Internal Zen Teams: Collaborate seamlessly across multiple departments within Zen to share insights, streamline communication, and optimize service delivery. - Territory Strategy & Demand Management: - Lead Weekly/Bi-Weekly Territory Syncs: Hold regular meetings with your supported territories, leveraging data reporting and "boots on the ground" knowledge to lead strategic conversations and implement impactful changes. - Balance Supply & Demand: Anticipate upcoming school demand and ensure we maintain the optimal volume of active educators to keep fill rates high and guarantee our school partners feel fully supported. - Drive Growth Initiatives: Proactively bring forward innovative ideas and big-picture solutions to optimize operations as the company scales. - Account Manager Handoff & Support: Each morning, provide Account Managers with updates on all follow-up items needed and accomplishments from the previous day, ensuring a seamless transition and continued growth for the partnership. - Educator Support & Activation: - Communicate daily with onboarded educators, guiding them into their first long-term or daily subbing role. - Engage with educators in active roles to gather feedback, ensure satisfaction, and problem-solve any issues to promote retention or new placements. - Provide coaching to educators, focusing on leveraging product features to scale and automate processes. - School Partner Support & Growth: - Provide responsive, central support for all school partnership stakeholders. - Contribute to the management and growth of our US school partnerships by supporting the generation of paraprofessional and teacher roles. - Assist in upselling Zen products and services. - Report on key trends and feedback from schools, collaborating with our Product team to implement improvements. Qualifications - A coachable individual who thrives on feedback, bringing enthusiasm, and an eagerness to learn daily. - A resilient self-starter who enjoys being resourceful and thinking like an entrepreneur to achieve goals. - A positive team member who uplifts colleagues and celebrates collective successes. - An empathetic, customer-service oriented person who deeply cares about and understands others' needs. - A passion for the education sector and companies that create positive social impact. - Experience in sales, partnerships, account management, recruitment, or education is a plus. Benefits - 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year - Health, dental, vision, drug, and paramedical insurance Hiring Process - Step 1: Intro call with our Talent team to tell you a bit more about the role, and answer any question you may have - Step 2: 1 hour interview to review a practical task and role play a mock call with a school partner - Step 3: 1 hour interview to ensure you have the mindset and traits we know lead to success in the role Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs.
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