Title: Customer Service Representative Location: Remote, US Job Description Customer Service Representative Join a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued. At Stillwater Insurance Group, our Customer Service Representatives play a critical role in building lasting relationships with policyholders, agents, and business partners by delivering accurate, timely, and solution-oriented service. Why Stillwater? Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people-first approach. Our employees consistently describe Stillwater as a place with accessible leadership, collaborative teams, and a genuine commitment to integrity. We emphasize teamwork, professional development, and internal growth within a positive, high-performing environment. Position Overview The Customer Service Representative serves as a key point of contact for policyholders, agents, and internal partners. This role is responsible for handling service-related inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently. This position is remote from your home. Every interaction reflects our department motto: “100% Right…100% of the Time…Doing the Very Best for our Customers.” Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities • Respond to service requests across multiple communication channels while meeting established service level objectives • Provide policy and coverage information, including account status, transaction history, and explanations of coverage • Assist agents and policyholders with policy issuance, continuation, and updates • Process policy changes accurately and efficiently • Resolve customer complaints, concerns, and inquiries in a timely and professional manner • Build trust-based relationships by listening to customer needs and educating them on appropriate products and services • Collaborate with internal departments to ensure effective resolution of customer needs • Perform administrative and basic clerical/accounting functions as required • Adhere to company guidelines, procedures, and regulatory compliance standards • Perform other duties as assigned Qualifications Required • High school diploma or GED • Active Personal Lines Property & Casualty Agent License (2-20 FL) • Ability to maintain licensure in required states based on business needs • Strong verbal and written communication skills • Proficiency in database systems, internet applications, and Microsoft Office • Strong organizational skills and ability to manage multiple priorities • High level of accuracy and attention to detail • Ability to work independently and collaboratively • If remote, ability to maintain stable internet service and a quiet work environment Preferred • Prior insurance agency or carrier experience in a customer service role • Bilingual (Spanish/English) Schedule & Additional Details • Working hours: 11:00 a.m. – 8:00 p.m. (ET) after training • Generous additional compensation available for optional Saturday shifts What You Can Expect • A supportive, team-oriented culture • Opportunities for continued learning and career growth • Recognition for service excellence and performance • A workplace built on trust, integrity, and respect Apply today to grow your career with Stillwater Insurance Group. Employment offers are contingent upon successful completion of a background investigation and pre-employment drug screening. Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.

Role Description The Customer Service Representative Administrator will be responsible for overseeing the administrative duties that are related to the customer service process. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. - Draft incoming referrals including demographic information, diagnosis, requested due date, and specialty within a timely manner of receipt. - Correctly & accurately complete the intake process by closing the intake according to proper workflow procedures. - Filter through client emails throughout an 8-hour workday providing necessary information to the appropriate referral while also delegating/escalating emails to the appropriate team member. - Assist with Dane Street’s “Intake” to ensure that incoming referrals, records, fee schedules, etc. is uploaded into the respective case timely and with the appropriate notifications made. - Handle outreach emails/calls to clients in order to obtain the necessary information and/or medical records for the case to ensure proper handling. - Requesting and pulling medical records from client platforms such as iCase and uploading them to the respective referrals. Notify the CSR team once medical records are received. - Selecting and assigning incoming referrals. Ensuring the Queues are evenly distributed between CSR’s and QA’s. - Invoicing referrals on the CSR and QA board based on the confirmed physician’s fees and client quotes. - Assisting in auditing referrals with upcoming due dates to ensure the case was processed correctly. - Assisting with physician outreaches and referral assignments when team members are on PTO. - Other duties & special projects, as assigned and based on business needs. Qualifications - An Associate’s Degree or Bachelor’s Degree is preferred. Requirements - Business experience in a healthcare and/or insurance setting is preferred. - Present exceptional communication skills with a clear understanding of company business lines. - The ability to apply critical thinking, manage time efficiently and meet specific deadlines. - Computer literacy and typing skills are essential. Benefits - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace. Company Description A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

• Inbound calls of restaurants to help them solve their ordering and delivery challenges and provide effective solutions • Identify opportunities for account growth, including cross‑selling capabilities and driving additional revenue when relevant • Call newly registered restaurants that have shown interest in a high daily volume. Follow a structured cadence (calls, emails, WhatsApp) to qualify, convince, and onboard them within 10 days • Handle written communication channels, including reviewing and registering claims. • Communicate with all related stakeholders across the company to ensure smooth resolution and information flow

Role Description As a Phone Support & Customer Service Agent at Reach, you’ll help deliver exceptional support experiences to customers across our global ecommerce and payments platform. Working as part of our Calgary-based Phone Support team, you’ll handle customer inquiries, resolve issues efficiently, and contribute to a high-performing, customer-focused support environment. This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering high-quality customer experiences. - Respond to customer inquiries via phone and Zendesk - Support customers with order tracking, charges, refunds, and disputes - Manage tickets efficiently while maintaining strong service quality - Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution - Utilize Zendesk tools, workflows, and automation features effectively - Collaborate with Risk & Compliance and cross-functional teams - Support continuous improvement initiatives and adoption of new tools and AI workflows - Contribute to a positive, collaborative, and high-performing support environment Qualifications - 1+ years of experience in customer service or call center environments - Hands-on experience using Zendesk - Strong communication and problem-solving skills - Familiarity with support KPIs and service metrics - Strong organizational skills and attention to detail - Adaptability in fast-paced environments and openness to feedback - Experience in ecommerce, payments, or financial services is a plus Benefits - Competitive compensation - Comprehensive healthcare benefits - Opportunity to grow within a global FinTech company - Collaborative and supportive team environment - Exposure to modern support tools, automation, and AI-driven workflows