WorldVia

• Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support • Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables • Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions • Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth • Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout • Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product • Own performance reporting and KPI tracking across the department, identifying trends and recommending action • Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes • Identify operational gaps and build the processes, tools, and documentation needed to close them • Own optimization of WorldVia's CRM and reporting systems (including HubSpot) to support department-wide visibility and efficiency • Partner with internal stakeholders to build classification structures, dashboards, and workflows that scale with the business • Evaluate new tools and technology to improve advisor experience and team productivity • Serve as an escalation point for complex or sensitive member situations, balancing advocacy, policy, and business risk • Build trusted relationships with high-value members and advisor groups, reinforcing WorldVia's reputation for advisor-first support • Partner with team leads to resolve issues that require cross-functional or executive-level judgment • Develop and execute strategies to improve advisor retention, satisfaction, and long-term engagement • Use member feedback and sentiment data to proactively identify risk and design targeted interventions • Support recruiting and expansion efforts by helping shape messaging, positioning, and onboarding experience • Own regular reporting on department performance, program outcomes, and growth metrics • Analyze data to identify systemic opportunities and present findings and recommendations to senior leadership • Prepare materials for town halls, leadership updates, and cross-functional presentations

Role Description The Senior Manager of Agency Development is a strategic leadership role responsible for driving the performance, structure, and growth of WorldVia's Agency Development function. This role partners directly with the Director of Agency Development to translate high-level strategy into executable programs across recruiting, onboarding, member success, booking support, and business growth. You will lead people and programs, not just projects. This means managing team leads and specialists, owning cross-functional initiatives end to end, and building the systems, reporting, and processes that let Agency Development scale. You will operate with significant autonomy, representing the department in cross-functional work while staying accountable for measurable outcomes across advisor growth, retention, and satisfaction. Job Duties - Team and Program Leadership - Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support. - Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables. - Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions. - Cross-Functional Strategy and Execution - Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth. - Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout. - Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product. - Performance and Operational Management - Own performance reporting and KPI tracking across the department, identifying trends and recommending action. - Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes. - Identify operational gaps and build the processes, tools, and documentation needed to close them. - Technology, Data and Systems Oversight - Own optimization of WorldVia's CRM and reporting systems (including HubSpot) to support department-wide visibility and efficiency. - Partner with internal stakeholders to build classification structures, dashboards, and workflows that scale with the business. - Evaluate new tools and technology to improve advisor experience and team productivity. - Advisor and Member Relationship Leadership - Serve as an escalation point for complex or sensitive member situations, balancing advocacy, policy, and business risk. - Build trusted relationships with high-value members and advisor groups, reinforcing WorldVia's reputation for advisor-first support. - Partner with team leads to resolve issues that require cross-functional or executive-level judgment. - Retention, Engagement and Business Growth - Develop and execute strategies to improve advisor retention, satisfaction, and long-term engagement. - Use member feedback and sentiment data to proactively identify risk and design targeted interventions. - Support recruiting and expansion efforts by helping shape messaging, positioning, and onboarding experience. - Reporting and Executive Communication - Own regular reporting on department performance, program outcomes, and growth metrics. - Analyze data to identify systemic opportunities and present findings and recommendations to senior leadership. - Prepare materials for town halls, leadership updates, and cross-functional presentations. Qualifications - Bachelor's degree in Business, Marketing, Hospitality, or related field. - 5-8 years of experience in the travel industry, including account management, member success, or growth roles. - 2+ years of experience directly managing or developing team members. - Demonstrated ability to lead cross-functional initiatives from strategy through execution. - Deep understanding of the travel agency business model and host agency operations. - Proficiency with CRM platforms (HubSpot preferred), reporting tools, and performance analytics. - Strong executive presence with exceptional written and verbal communication skills. - Comfort operating in ambiguity, building structure from first principles, and managing multiple priorities at once. Benefits - Competitive salary and performance-based bonuses. - Employer-Sponsored Medical and Dental Insurance with Employee Contribution. - Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance). - Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance). - 401k with up to 4% Company Match. - Paid Time Off + Company Holidays. - Additional Time Off for Your Birthday and Work Anniversary. - Discount Travel Program. - Opportunities for professional development and career growth. - Travel industry perks and discounts. - Collaborative and innovative work environment. Equal Opportunity & E-Verify Statement WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences. WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

• Execute effective onboarding programs for new travel agents joining our network • Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars • Conduct regular check-ins and progress reviews with assigned agents • Monitor agents' travel sales production and implement strategies to boost performance • Identify areas for improvement and provide targeted coaching and training • Ensure agents are proficient in using WorldVia's suite of tools and technologies • Develop and deliver training sessions on new tools and industry best practices • Build and maintain strong relationships with individual agents and agent groups • Serve as the primary point of contact for assigned agents, addressing their needs and concerns • Implement strategies to enhance agent satisfaction and loyalty • Generate regular reports on agent performance, tool adoption, and satisfaction metrics • Analyze data to identify trends and opportunities for improvement

• Respond promptly to member inquiries via phone, email, video calls, and live chat • Guide new members and make sure they’re excited about our programs and resources • Troubleshoot issues, investigate solutions, and coach members through next steps • Maintain accurate member records and document solutions in our systems • Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries • Inform members about additional products and services to help their business grow • Meet personal and team support quotas and revenue targets • Always champion an outstanding member experience

Role Description WorldVia Travel Network is seeking a dynamic and results-driven Business Growth Manager to join our team. In this role, you will drive the growth and success of our independent travel agents by providing strategic onboarding, training, and performance support. You’ll deliver coaching, optimize tool adoption, monitor sales performance, and implement retention strategies to enhance agent success. - Execute effective onboarding programs for new travel agents joining our network. - Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars. - Conduct regular check-ins and progress reviews with assigned agents. - Monitor agents' travel sales production and implement strategies to boost performance. - Identify areas for improvement and provide targeted coaching and training. - Ensure agents are proficient in using WorldVia's suite of tools and technologies. - Develop and deliver training sessions on new tools and industry best practices. - Build and maintain strong relationships with individual agents and agent groups. - Implement strategies to enhance agent satisfaction and loyalty. - Generate regular reports on agent performance, tool adoption, and satisfaction metrics. Qualifications - Bachelor’s degree in Business, Marketing, Hospitality, or related field. - 3-5 years of experience in travel industry sales, account management, or related role. - Proven track record of driving growth and achieving sales targets. - Strong understanding of the travel agency business model and industry trends. - Excellent communication and interpersonal skills. - Ability to coach, mentor, and motivate others. - Proficiency in CRM systems and data analysis tools. - Strong problem-solving and decision-making abilities. Requirements - Experience working with a host agency or travel consortium (preferred). - Knowledge of travel booking tools (preferred). - Familiarity with digital marketing strategies for travel businesses (preferred). Benefits - Competitive salary and performance-based bonuses. - Employer-Sponsored Medical and Dental Insurance with Employee Contribution. - Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance). - Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance). - 401k with up to 4% Company Match. - Paid Time Off + Company Holidays. - Additional Time Off for Your Birthday and Work Anniversary. - Discount Travel Program. - Opportunities for professional development and career growth. - Travel industry perks and discounts. - Collaborative and innovative work environment.

• Manage travel technology projects • Support clients with technical inquiries • Ensure seamless integration of technology solutions • Analyze user needs and provide efficiency improvements • Work closely with the development team to enhance existing products and create new solutions

• Analyze and map existing business processes to identify inefficiencies and automation opportunities • Evaluate, recommend, and implement AI tools and automation platforms to improve workflows • Partner with business stakeholders to gather requirements and translate them into AI-driven solutions • Design and document end-to-end workflows, including process diagrams and automation logic • Support deployment and integration of AI tools across teams (e.g., sales, operations, customer support) • Monitor performance of implemented solutions and continuously optimize for efficiency and scalability • Develop best practices for AI usage, prompt design, and workflow standardization • Collaborate with technical teams to ensure successful implementation and adoption • Stay current on emerging AI tools, automation platforms, and industry trends

Role Description WorldVia runs a travel advisor network. Thousands of independent advisors put their trust in us to help them build and run their businesses on our platform, using our tools, marketing programs, education, and operational support. That means a lot of moving parts: onboarding, transaction processing, advisor support, reporting, CRM workflows, and communications that touch every team in the company. Our team is our biggest asset, and this role exists to find the work that shouldn't be done by a human anymore so the humans can work on the things humans do best. You'll report directly to the CEO, work across every department, and own the full lifecycle: identify the bottleneck, design the solution, deploy it, and measure whether it worked. What You'll Actually Work On - Process automation: New advisor onboarding — Streamline the process from signed agreement to fully-provisioned advisor. - Transaction reporting pipeline: Automate and monitor the transaction and financial data updates. - CRM workflow optimization: Build automation for lead routing, lifecycle stage transitions, and data hygiene. - Support request triage: Evaluate AI classification and auto-response for advisor support tickets. - Operational intelligence: Build automated alerts and dashboards to surface problems proactively. - Many more, which you'll help us identify. Who Thrives In This Role - You've built automations that real people use daily — not just prototypes. - You have opinions about which AI tools are overhyped and which ones actually solve problems. - You default to shipping something small and iterating over writing a 20-page requirements document. - You can walk into a team that's been doing something manually for years and get them excited about a better way. - You understand that automation that breaks trust is worse than no automation at all. How We'll Evaluate You - What you've built: Show us an automation or workflow you designed that's running in production. - How you prioritize: Given a list of ten things that could be automated, how do you decide what to tackle first? - Your toolkit: What AI and automation tools do you actually use, and what have you tried and abandoned? Key Responsibilities - Analyze and map existing business processes to identify inefficiencies and automation opportunities. - Evaluate, recommend, and implement AI tools and automation platforms to improve workflows. - Partner with business stakeholders to gather requirements and translate them into AI-driven solutions. - Design and document end-to-end workflows, including process diagrams and automation logic. - Support deployment and integration of AI tools across teams (e.g., sales, operations, customer support). - Monitor performance of implemented solutions and continuously optimize for efficiency and scalability. - Develop best practices for AI usage, prompt design, and workflow standardization. - Collaborate with technical teams to ensure successful implementation and adoption. - Stay current on emerging AI tools, automation platforms, and industry trends. Qualifications - 3+ years in business analysis, process improvement, operations, or a similar role where you shipped real solutions. - Hands-on experience with AI tools and automation platforms. - Strong process mapping and systems thinking. - Experience deploying automation in a business environment where non-technical people had to use it. - Clear communication skills — you'll work with engineers, operations leads, and executives. - Familiarity with data analysis, reporting, and performance tracking. - Ability to read, write, and communicate effectively in English. Preferred (not required) - Experience in travel, hospitality, or service-based industries. - Exposure to APIs, integrations, or light technical implementation. - Experience with prompt engineering or AI workflow design. - Background in consulting, operations strategy, or digital transformation. - Experience with CRM platforms (HubSpot, Salesforce) or low-code/no-code tools. Benefits - Employer-Sponsored Medical and Dental Insurance with Employee Contribution. - Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance). - Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance). - 401k with up to 4% Company Match. - Paid Time Off + Company Holidays. - Additional Time Off for Your Birthday and Work Anniversary. - Discount Travel Program. Equal Opportunity & E-Verify Statement WorldVia is an equal opportunity employer. This employer participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Join WorldVia as a Travel Technology Specialist, where your passion for travel meets cutting-edge technology! In this exciting role, you will be at the forefront of our travel technology solutions, helping to enhance the travel experience for our clients through innovative tools and systems. Your primary responsibilities will include managing travel technology projects, supporting our clients with technical inquiries, and ensuring seamless integration of our technology solutions. You will analyze user needs and provide solutions that improve efficiency, while working closely with our development team to enhance existing products and create new software solutions. The ideal candidate will possess strong technical skills combined with a background in the travel industry. Your ability to communicate effectively with both technical teams and travel professionals will be essential to ensure that projects are completed on time and meet user expectations. If you are ready to make an impact in the travel technology space and help shape the future of travel with WorldVia, we encourage you to apply! About WorldVia WorldVia is dedicated to transforming the travel industry through innovative technologies and exceptional customer service. We believe in empowering travel professionals and delivering extraordinary travel experiences to our clients worldwide. Join us at WorldVia where collaboration, innovation, and diversity drive our success!

Role Description Join WorldVia as a Travel Technology Specialist, where your passion for travel meets cutting-edge technology! In this exciting role, you will be at the forefront of our travel technology solutions, helping to enhance the travel experience for our clients through innovative tools and systems. - Manage travel technology projects. - Support clients with technical inquiries. - Ensure seamless integration of technology solutions. - Analyze user needs and provide solutions that improve efficiency. - Work closely with the development team to enhance existing products and create new software solutions. The ideal candidate will possess strong technical skills combined with a background in the travel industry. Your ability to communicate effectively with both technical teams and travel professionals will be essential to ensure that projects are completed on time and meet user expectations. If you are ready to make an impact in the travel technology space and help shape the future of travel with WorldVia, we encourage you to apply! Qualifications - 3+ years of experience in a travel-related technology role. - Strong understanding of GDS systems (Galileo, Sabre, Amadeus). - Experience with travel booking software and front-end systems. - Proficient in troubleshooting technical issues. - Excellent communication skills, both written and verbal. - Ability to work independently and collaboratively in a team environment. - Strong analytical and problem-solving skills. - Project management experience is a plus. - Detail-oriented with strong organizational skills. - Bachelor's degree in a related field (Computer Science, Information Technology, Business) preferred. Benefits - Competitive salary and performance-based bonuses. - Employer-Sponsored Medical and Dental Insurance with Employee Contribution. - Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance). - Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance). - 401k with up to 4% Company Match. - Paid Time Off + Company Holidays. - Additional Time Off for Your Birthday and Work Anniversary. - Discount Travel Program. - Opportunities for professional development and career growth. - Travel industry perks and discounts. - Collaborative and innovative work environment. Company Description WorldVia is dedicated to transforming the travel industry through innovative technologies and exceptional customer service. We believe in empowering travel professionals and delivering extraordinary travel experiences to our clients worldwide. At WorldVia Travel Network, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences. Join us in shaping the future of travel and helping our network of agents achieve their business goals!