• Create multichannel and integrated digital marketing strategies that engage our clients' audience and lead to successful conversion goals (donations, lead generation, etc.). • Build strong client relationships through effective communication and project management. • Plan and execute robust, creative and conversion-driven email campaigns. • Collaborate with our design and content teams to develop creative concepts and campaigns that attract, engage, and convert donors. • Work with our digital advertising team to implement and track best-in-class advertising campaigns across paid social, paid search, programmatic and connected TV. • Optimize digital marketing and fundraising campaigns to maximize ROI across channels. • Work within the marketing team to track, analyze and develop meaningful reporting for clients and proactively recommend next steps based on past performance. • Conduct audits of our clients' digital marketing and fundraising efforts to determine past performance and set benchmarks for future efforts. • Evaluate emerging tactics and techniques. Provide thought leadership and perspective for adoption where appropriate. • Research and stay up to date on what’s happening in and around the industry to learn about current content trends, develop unique ideas and anticipate consumer needs.

• Manage Experience Rating Refund (ERR) functions and the team to ensure that contract provisions are respected, fiduciary responsibilities are fulfilled, effective controls are maintained, and experience reports are delivered in an accurate and timely manner • Provide direction and oversight of ERR activities and the ERR team to develop and maintain efficient and effective workflows to ensure accurate and timely delivery of experience reports, while ensuring that all controls are followed • Review and approve experience reports prepared by team members to ensure that alternative funding arrangements are administered according to contractual provisions • Serve as Administrator of ERR supported source systems and perform routine reconciliation and analysis of information across multiple systems • Investigate discrepancies and implement corrections as appropriate to ensure that refunds/retro premiums are processed correctly • Review and check alternative funding agreements, amendments, and renewal letters • Lead and drive process and technology initiatives to improve productivity, cost savings, and quality • Develop training and cross-training objectives for the team to ensure effectiveness and continuity of work functions • Provide consultative services to internal and external customers as a trusted SME in the ERR space • Partner with stakeholders and provide analytic accounting and system support as needed to meet business needs

• Personally plan and deliver physician training programs, hands-on labs, and promotional events — modeling excellence in clinical education and commercial engagement for your team. • Hire, onboard, coach, and performance-manage Customer Education Specialists; establish clear expectations, provide real-time feedback, and build a high-performance field team. • Develop and execute a regional customer sales roadmap aligned to commercial priorities, pipeline targets, clinical validation events, centers of excellence, and physician proficiency milestones for the Galaxy System. • Coordinate and lead promotional events — from regional symposia to national conference activations — that build brand awareness, generate pipeline, and support sales objectives. • Identify, cultivate, and activate Key Opinion Leaders at the local and regional level; support KOL participation in peer-to-peer education, advisory boards, and speaking programs. • Build and maintain relationships with fellowship programs and academic medical centers; develop structured curricula to support next-generation physician training on the Galaxy System. • Represent Noah Medical at relevant thoracic, pulmonology, and oncology congresses; coordinate booth presence, hands-on labs, and scientific sessions in partnership with marketing. • Partner closely with Sales, Marketing, Clinical Affairs, and Quality & Regulatory Affairs to align education programs with commercial strategy, product launches, and product and QARA requirements. • Collaborate with internal stakeholders to develop, review, and continuously improve educational content, training tools, and program formats to reflect current clinical evidence and product instructions for use. Own execution of product demo events personally and with your team. • Track program metrics, physician engagement data, and team performance; synthesize field insights to inform commercial and education strategy at the leadership level.

Role Description SuperSummary is looking for a Software Engineering Manager to help lead our engineering team. Reporting to the Head of Engineering, you’ll own your team’s delivery, quality, and career development, and partner closely with Product and Design to build the right things at the right time. This is primarily a people-leadership role, with enough hands-on technical involvement to guide architecture, unblock engineers, and uphold high standards. As an AI-native product organization, we expect our engineering leaders to lead by example — helping the team apply AI tools thoughtfully across the development lifecycle to move faster and raise quality while protecting data and validating outputs. If you’re energized by developing engineers and improving how a small, remote team ships software, we’d like to meet you. Responsibilities - Engineer Management & Development - Manage the deliveries, performance, and growth of each engineer on your team. - Support engineers in their career progression, helping them strengthen both technical and soft skills. - Conduct regular feedback cycles, establish growth plans, and recognize outstanding contributions. - Use our structured career-development framework to set clear expectations and help each engineer advance along our engineering ladder. - Build and maintain a strong, collaborative team culture focused on excellence, ownership, and growth. - Technical Leadership - Lead and guide the development of new features, optimizing for cost-efficiency, scalability, and maintainability. - Oversee technical decisions, ensuring architecture and implementation align with company standards and long-term goals. - Partner with Senior and Staff Engineers to identify and implement technical improvements. - Help administer and maintain your team’s tech infrastructure ensuring healthy uptime, reliability, and performance. - Champion best practices for testing, deployment, and developer experience (DevX). - Establish engineering standards and best practices that scale beyond your team, raising quality and consistency across the organization. - Project & Process Management - Own the delivery of your team’s projects with clear goals, accountability, and reliable execution. - Partner with Product and Design to scope, prioritize, and plan initiatives. - Monitor processes across the full product lifecycle, from discovery to launch. - Identify bottlenecks, improve workflows, and drive initiatives that increase team velocity and product quality. - Cross-Functional Collaboration - Translate technical trade-offs into clear decisions with Product, Design, and stakeholders. - Communicate progress, risks, and trade-offs effectively to keep the organization aligned. - Partner with leadership on planning, resourcing, and technical direction. Sample Projects - Team Health & Delivery Baseline: In your first 90 days, assess how the team works and establish the rituals, feedback loops, and delivery practices that help it ship reliably and improve. - Reliability & Performance Initiative: Lead a cross-functional effort to improve Core Web Vitals and API response times, from instrumentation through the work to hit new targets. - AI-Assisted Development Workflow: Pilot and roll out AI tooling across your squad’s development lifecycle — prototyping, code review, testing, and documentation — with clear guardrails for data protection and output validation, and measure the impact on speed and quality. - Testing & Deployment Modernization: Audit your team’s test coverage and deployment pipeline, then champion improvements that raise coverage, reduce failed deploys, and improve developer experience. Qualifications - 8+ years of software engineering experience or equivalent - 3+ years leading and managing engineers - Fluent near-native English for spoken and written communication - Proven ability to lead teams and deliver complex technical projects from planning through execution. - Track record of building high-performance teams - Proficiency in one or more of our core technology stack — Ruby on Rails, React, Flutter - Strong understanding of system design, scalability, and modern development practices. - Professional experience with relational databases. - Experience balancing product impact with technical excellence and maintainability. - Excellent communication and people management skills, with the ability to coach and inspire. - Comfort using AI tools across the development lifecycle to improve speed and quality. What sets you apart - Hands-on experience shipping AI-powered product features. - Breadth across web and mobile development (e.g., React and Flutter). - Experience operating at a company- or organization-wide level of influence — setting engineering standards and mentoring other leads or managers. - Experience leading remote, distributed teams across North and South America. Benefits - Workspace improvement stipend - Professional development and learning stipend