We're passionate about people and the places they travel.
Customer Service Representative
Location
Florida + 4 moreAll locations: Florida | New Jersey | Minnesota | Pennsylvania | Texas
Posted
4 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service Representative
WorldVia
• Respond promptly to member inquiries via phone, email, video calls, and live chat • Guide new members and make sure they’re excited about our programs and resources • Troubleshoot issues, investigate solutions, and coach members through next steps • Maintain accurate member records and document solutions in our systems • Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries • Inform members about additional products and services to help their business grow • Meet personal and team support quotas and revenue targets • Always champion an outstanding member experience
Job Requirements
- 2+ years of customer or client support experience, ideally using CRM/Support Desk tools
- Engaging, empathetic communication—both written and verbal
- Strong phone and active listening skills
- Ability to adapt and respond to different communication styles
- Resourcefulness, self-management, and great researching skills
- Organized, able to multitask, prioritize, and manage time effectively
- High school diploma required
- Available to work Monday through Friday, 9 AM to 8 PM, and on Saturday, 9 AM to 4 PM
- Experience in the travel industry is a plus!
Benefits
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401k with up to 4% Company Match
- Paid Time Off + Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
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