WorkWave

Role Description We’re looking for a customer-centric Senior AI/Data Engineer to build and scale data systems that drive our “decision intelligence” products. You’ll work at the intersection of data engineering, product development, and AI/ML enablement—designing systems that empower customer-facing data products. This role requires not only deep technical expertise but also a strategic mindset, strong communication skills, and a high sense of ownership over how data supports the business. You will collaborate across teams to ensure data is a true product enabler. WHAT YOU'LL DO: - Engineering & AI Enablement - AI/ML ownership: Build trusted AI/ML predictions and forecasts via feature pipelines, model input/output data flows, and robust data validation frameworks. - Pipeline Design: Design and implement reliable, scalable, and secure data pipelines that serve analytical and product use cases. - Leadership: Provide technical leadership and mentorship to other data engineers and cross-functional collaborators, fostering a culture of engineering excellence. - Ecosystem Ownership & Strategy - Architecture & Evolution: Own the architecture and evolution of our data platform, ensuring it meets the performance, scalability, and agility needs of our growing business. - Governance & Observability: Implement data governance, quality, and observability best practices to ensure trustworthy insights, proactively managing data health before it impacts the business. - Infrastructure Optimization: Optimize cloud data infrastructure for cost, performance, and maintainability, treating the platform as a product rather than just a utility. - Collaboration & Translation - Cross-Functional Partnership: Collaborate closely with product managers, engineers, and customer stakeholders to understand context and needs, and help translate them into engineering solutions. - Customer-Centricity: Ensure engineering efforts are aligned with delivering clear business value and enhancing the customer experience. WHO YOU ARE: - The ML Enabler: You are a Data Engineer who loves the complexity of AI. You understand that a model is only as good as the pipeline feeding it, and you take pride in building the infrastructure that brings AI to life. - The Product-Minded Architect: You don’t just move data from A to B; you build systems with the end-user in mind. You prioritize "Time to Insight" and usability as much as you prioritize code efficiency. - The Strategic Owner: You are comfortable working in an environment where you are expected to identify problems and fix them without waiting for a ticket. You view the data ecosystem as your product. Qualifications - 5+ years of experience in data engineering, with 1–2+ years in a senior or lead capacity. - Deep understanding of ML models and can articulate the trade-offs between different architectures (e.g., complexity vs. inference speed, accuracy vs. interpretability). - "Ninja-level" proficiency in Python for complex data structures and automation, alongside strong SQL expertise. - Strong familiarity with Scikit-Learn and similar libraries, with specific experience building and maintaining associated feature engineering pipelines. - High proficiency in MLOps practices and orchestration tools (e.g., Airflow, dbt, Dagster). - Solid experience with modern data platforms (e.g., Snowflake, BigQuery, Redshift, or Databricks). - Strong understanding of data modeling, performance optimization, and cloud computing (AWS, GCP, or Azure). - Excellent communication and collaboration skills, with a proven ability to work effectively across technical and non-technical teams. Benefits - Robust benefits package, including health and dental and 401k with company match. - Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays. - Tuition reimbursement. - Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services, and much more! - 24/7 access to virtual medical care with Teladoc. - Quarterly awards based on peer nominations. - Regional discounts and perks. - Opportunities to participate in charitable events and give back to the community. Company Description - We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. - We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. - Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

Title: Account Executive - SMB Sales Location: Remote, US Type: Full-time Workplace: remote Category: Sales Job Description: At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond. Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive. WorkWave is seeking a results‑driven Account Executive to focus on small and growing Lawn service businesses. This role is ideal for a motivated sales professional who is eager to build strong relationships, master a consultative sales process, and help entrepreneurs transform the way they run and grow their service businesses. Why Join Now: We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software. WHAT YOU'LL DO: - Learn quickly and build a strong understanding of our platform and its value for small and growing Lawn Care businesses with 10-49 employees - Lead online demos that excite and inspire stakeholders to envision a future state that drives growth, efficiency, and digital transformation - Own your territory like a “CEO”. Manage the sales cycle from lead generation to closing with a hunter mentality that balances a consistent cadence of outbound activity and a quick response to inbound MQLs - Master the sales process - conducting discovery, scoping, and proof of concept to create a seamless experience for prospects - Leverage best‑in‑class tools like Salesforce, SalesLoft, and 6Sense to manage activity, build accurate forecasts, and a strong predictable pipeline - Stay focused on results - hitting weekly KPIs (demos booked and held, 3x pipeline) and closing deals every week to exceed quota - WHAT YOU'LL BRING: - The ability to take initiative and work independently, confidently manage your pipeline, prospect proactively, lead demos that inspire, and close deals efficiently - Strong communication skills that combine active listening, thoughtful negotiation, and consultative selling to connect with and influence stakeholders - Excellent organizational skills with the ability to juggle multiple deals at once and manage quick turnarounds without missing a beat - A positive, can-do attitude with a natural talent for building authentic relationships and earning trust quickly - 1-3 years of experience in a closing sales role within SMB markets - Bachelor’s degree or equivalent experience in a SaaS SMB Account Executive role In our dedication to salary transparency, we provide a compensation range for sales roles, which is $70,000 in addition to commission. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process. WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position. WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses • We openly accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

• Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues • Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis • Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations • Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies • Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments • Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately • Maintain accurate documentation of customer interactions, payment commitments, and account status updates • Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed • Assist with month-end activities and reporting related to collections and accounts receivable • Provide professional and customer-focused communication while driving timely payment resolution • Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately

• Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues • Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis • Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations • Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies • Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments • Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately • Maintain accurate documentation of customer interactions, payment commitments, and account status updates • Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed • Assist with month-end activities and reporting related to collections and accounts receivable • Provide professional and customer-focused communication while driving timely payment resolution • Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately

• Proactively engage with assigned enterprise customer accounts to understand business needs and communicate product value. • Build and maintain relationships with key client stakeholders to ensure long-term partnerships and account health. • Conduct regular QBRs (Quarterly Business Reviews) and account planning sessions to align on goals and identify growth opportunities. • Deliver tailored product demonstrations (RealGreen, PestPac) aligned to customer priorities and demo certification standards. • Manage the full expansion sales cycle: from needs discovery through negotiation and closing, including preparation of sales agreements. • Upsell and cross-sell additional products and services to drive ARR growth across parent and child accounts. • Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas. • Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce. • Collaborate cross-functionally with internal teams (support, product, sales engineering) to address client needs and ensure customer success. • Follow best practices in sales methodology (MEDDPICC) to consistently improve win rates.

• Learn quickly and build a strong understanding of our platform and its value for small and growing Lawn Care businesses with 10-49 employees • Lead online demos that excite and inspire stakeholders to envision a future state that drives growth, efficiency, and digital transformation • Own your territory like a “CEO”. Manage the sales cycle from lead generation to closing with a hunter mentality that balances a consistent cadence of outbound activity and a quick response to inbound MQLs • Master the sales process - conducting discovery, scoping, and proof of concept to create a seamless experience for prospects • Leverage best‑in‑class tools like Salesforce, SalesLoft, and 6Sense to manage activity, build accurate forecasts, and a strong predictable pipeline • Stay focused on results - hitting weekly KPIs (demos booked and held, 3x pipeline) and closing deals every week to exceed quota

Title: Staff Product Designer Location: Nashville, TN Type: Full-time Workplace: remote Category: Product Design Job Description: At WorkWave, we build innovative software solutions with AI capabilities for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond. Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive. As we continue to transform how our customers operate through AI-driven innovation and seamless experiences, we are seeking a Product Designer to serve as a design leader and strategic partner across our product organization. You will be a driving force in shaping design direction, elevating craft standards, and solving our most complex product challenges while mentoring designers and influencing cross-functional teams. This role is ideal for a seasoned designer who excels at systems thinking, thrives on tackling ambiguous problems, and has a proven track record of shipping products that balance user needs with business objectives. You'll work on high-impact initiatives that span multiple product lines, helping define the future of how service professionals interact with our software. WHAT YOU'LL DO: Strategic Design Leadership - Lead design strategy for complex, cross-product initiatives that impact multiple teams and customer segments - Partner with Product Management, Engineering, and Executive Leadership to define product vision and roadmap priorities - Champion user-centered design principles and Jobs-to-be-Done methodology across the organization, helping teams understand not just how but why - Identify and drive opportunities for design innovation, particularly around AI-driven features and data-driven insights - Serve as a design advocate in strategic planning discussions, ensuring user needs are central to business decisions Design Excellence & Systems Thinking - Own end-to-end design for the most complex and ambiguous product initiatives, from discovery through delivery and iteration - Design at a systems level, considering how solutions scale across products, platforms, and use cases - Create frameworks, patterns, and principles that enable other designers to work more effectively - Drive excellence in our design system by contributing high-leverage components, patterns, and documentation - Set the quality bar for design craft across the organization through exemplary work and thoughtful feedback - Ensure designs prioritize non-technical users, focusing on simplicity, speed, and trust in everything we build Research & Discovery - Lead discovery research initiatives for high-stakes projects, deeply understanding customer needs, pain points, and workflows - Partner with Research teams to define research strategies that uncover actionable insights - Translate complex user research findings into clear design opportunities and recommendations - Validate design decisions using both qualitative and quantitative methods - Apply service design methodologies including customer journey mapping and service blueprinting to optimize end-to-end experiences Collaboration & Influence - Build strong relationships with Product, Engineering, Marketing, Customer Success, and other cross-functional partners - Present design work and strategic recommendations to executive leadership with clarity and conviction - Navigate organizational complexity to drive alignment and secure buy-in for design initiatives - Influence product strategy and roadmap decisions through design thinking and user insights - Work across team boundaries to solve problems that require coordination across multiple product areas Mentorship & Team Development - Mentor and coach Senior and mid-level designers, helping them grow their skills and advance their careers - Lead design critiques that elevate team output and foster a culture of continuous improvement - Model design excellence in both craft execution and collaborative practices - Share knowledge through documentation, workshops, and presentations that build design capability across the organization - Help shape hiring and team-building strategies by participating in candidate interviews and assessments - Contribute to the evolution of design processes, tools, and best practices Design Operations & Process - Establish and refine design processes that enable teams to deliver high-quality work efficiently - Identify opportunities to improve design team productivity and effectiveness - Contribute to design operations initiatives including workflows, tooling, and collaboration models - Help define success metrics and measurement frameworks for design initiatives - Partner with leadership to diagnose and solve process or organizational challenges WHAT YOU'LL BRING: - 8+ years of product design experience with a strong portfolio demonstrating complex B2B/SaaS product design and measurable business impact - 3+ years of experience leading large-scale, multi-team design initiatives in fast-paced environments - Proven track record of designing products for non-technical users and complex enterprise software - Experience designing for AI-powered features or data-driven product experiences - Demonstrated success working in high-growth companies with evolving product portfolios - Expert-level proficiency in user-centered design processes and human-computer interaction principles - Strong foundation in Jobs-to-be-Done methodology and user research practices - Deep experience with service design methodologies, including customer journey mapping and service blueprinting - Mastery of modern design tools (Figma preferred) and design thinking methodologies - Experience building and contributing to design systems at scale - Strong understanding of accessibility standards and inclusive design practices - Exceptional ability to influence and build consensus across senior stakeholders and cross-functional teams - Outstanding communication and presentation skills with ability to articulate complex design rationale to technical and non-technical audiences - Proven ability to mentor designers and elevate team capabilities through coaching and feedback - Strong strategic thinking combined with hands-on execution skills - Demonstrated ability to manage ambiguity and drive clarity in undefined problem spaces - Experience translating business objectives and technical constraints into elegant design solutions - Bachelor's degree in Design, HCI, or related field, or equivalent professional experience - Portfolio that showcases design process, problem-solving approach, and measurable outcomes - Demonstrated commitment to continuous learning and staying current with emerging design trends and technologies - Experience in SaaS industry, particularly B2B enterprise software - Background in service industry workflows, field service management, or fintech products - Experience working in companies with complex acquisition integrations and multi-product portfolios - Previous work designing for mobile platforms and cross-device experiences - Experience establishing design operations practices or leading design system initiatives - Knowledge of agile and lean product development methodologies - Experience presenting at design conferences or contributing to the design community - Understanding of technical constraints and development processes to collaborate effectively with engineering teams $150,000 - $160,000 a year The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process. WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company match AND BEYOND... • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Floating time off for holidays and/or your birthday • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 9 Time winner of Best Place to Work in New Jersey by NJBiz ! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Cloud Security Engineer Location: Remote, US Type: Full-time Workplace: remote Category: Cybersecurity Job Description: We are seeking a proactive, hands-on Cloud Security Engineer to serve as the primary security partner for our Engineering and DevOps teams. In this role, you will be the "North Star" for secure cloud configuration, moving beyond simple alert triaging to building sustainable security foundations. You will bridge the gap between high-level security architecture and daily engineering execution, ensuring our AWS  and Azure environments are resilient, compliant, and automated. WHAT YOU'LL DO: - Cloud Governance & Guardrails: Lead the deployment and optimization of AWS Control Tower, Security Hub, and AWS WAF to establish a secure multi-account strategy. - Cloud Security Platform Ownership: Own cloud security outcomes across AWS (primary), Azure (secondary), and limited GCP, including secure landing zone standards, guardrails-as-code, detection coverage, and remediation automation. - Secure-by-Default Engineering: Design and implement reusable, secure-by-default cloud patterns that allow engineering teams to deploy safely without constant security intervention. Establish hardened Terraform modules, reference architectures, and baseline configurations so the secure path becomes the easiest path for teams building in AWS. - Container Security: Collaborate with the AppSec Architect to secure EKS and ECS environments, focusing on runtime protection, image scanning, and least-privilege orchestration. - Security Assessment & Roadmap: Perform a comprehensive baseline assessment of the current cloud environment to identify gaps and provide actionable, prioritized recommendations. - Identity & Access Management: Lead design and enforcement of least-privilege IAM architecture across AWS accounts and workloads. - Operational Excellence: Develop and maintain secure configuration standards, documentation, and operational procedures that enable engineering teams to consistently deploy and operate cloud services securely. - Detection & Telemetry Ownership: Partner with security operations to ensure security telemetry from AWS environments is complete, centralized, and actionable (CloudTrail, GuardDuty, VPC Flow logs, etc.) - Cloud Security & Compliance Alignment: Ensure cloud configurations and controls align with internal security standards and external compliance requirements (ISO 27001, SOC 2, etc.). Partner with Security and GRC teams to implement audit-ready controls, automate evidence collection where possible, and maintain clear documentation of cloud security control coverage. - Third-Party Integration: Manage secure access and configuration for security vendor tools (vulnerability scanners, assessment platforms, etc.) within the cloud environment. - Incident Response: Participate in an on-call rotation for one week at a time and serve as primary SME for cloud security incidents (IAM compromise, exposed keys, misconfigurations, etc.). - Vulnerability & Exposure Management: Build and run the cloud vulnerability management program for AWS and Azure workloads, container images, and base AMIs. Define severity-based SLAs, implement scalable scanning and patch workflows (e.g., AWS Inspector, ECR scanning, hardened base images), and partner with Engineering to reduce exploitable exposure. - Cloud Security Tooling Ownership: Own onboarding, coverage validation, and tuning of CSPM and MDR integrations across AWS, Azure and GCP. Drive measurable improvement in signal quality, alert fidelity, and remediation workflows through automation and engineering partnerships. - Secrets, Keys, and Credential Hygiene: Design and enforce secure secrets management patterns (AWS Secrets Manager/Parameter Store/Vault), automated rotation, and least-privilege secret access. Own KMS key strategy and governance (key policies, grants, rotation, separation of duties) and ensure no long-lived credentials in CI/CD. - CI/CD and Supply Chain Security: Secure the software delivery pipeline end-to-end, including identity federation for CI/CD, policy-as-code enforcement for Terraform and Kubernetes, artifact integrity controls (signing/provenance), and secure dependency/source controls. Ensure security guardrails are automated and developer-friendly. - Cloud Incident Readiness & Exercises: Build cloud-native incident playbooks (IAM compromise, crypto-mining, data exposure, suspicious network activity) and run periodic tabletop exercises. Ensure forensics readiness through log retention standards, immutable/auditable logging where appropriate, snapshot/containment procedures, and break-glass access controls. - Multi-Cloud & Hybrid Baselines: Establish minimum viable security baselines for Azure and GCP (identity, logging, storage, network, key management) and ensure telemetry parity into centralized detection. Partner with operation teams to secure hybrid connectivity with data center environments (segmentation, identity boundaries, secure administrative access). - Security Metrics & Continuous Improvement: Define and report on key cloud security metrics (coverage, misconfiguration trends, MTTR, control adoption, vulnerability SLAs). Use metrics to prioritize work, demonstrate risk reduction, and drive engineering alignment. - Leadership and Execution: Mentor other engineers and raise baseline security literacy in platform/DevOps teams through patterns, reviews, and internal enablement. WHAT YOU'LL BRING: - 5–8+ years of experience in Information Security, with at least 3+ years focused specifically on AWS Cloud Security. - AWS Deep Dive: Deep hands-on experience designing and securing AWS environments, core services (IAM, VPC, S3, KMS) and security-specific services (GuardDuty, Inspector, Config). - IaC Proficiency: Strong hands-on experience with Terraform for managing cloud infrastructure. - Containerization: Proven experience securing containerized workloads in EKS or ECS. - Azure Knowledge: Willingness to provide basic security support/maintenance for an existing Azure environment (Deep expertise not required; AWS is the priority). - Consultative Mindset: Ability to assess a complex environment and provide a "roadmap to green" rather than just identifying problems. - Collaborative Partnership: Ability to work side-by-side with engineers, speaking their language and helping them solve problems rather than just "blocking" tickets. - Strategic Documentation: Capability to translate technical configurations into clear, repeatable processes and procedures. - Automation First: A drive to automate manual security tasks to increase efficiency and reduce human error. - Education/Certifications: Bachelor’s degree in Computer Science, Information Security, or a related field or equivalent work experience. - Industry certifications such as Azure security certification, AWS Certified Security – Specialty or related are highly desirable. $120,000 - $145,000 a year In our dedication to salary transparency, we provide a compensation range for each role and the final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our hiring team will provide more information about the compensation package for this position during the interview process. Please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position. WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses • We openly accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description We are seeking an innovative Senior Data Engineer to join our Startup AI and Data Analytics Business Unit. This role is a critical bridge, connecting technical engineering with business strategy. Beyond just managing tickets or building pipelines, you will take full ownership of the data ecosystem. You will play a pivotal role in supporting our AI/ML initiatives, managing the modern data stack while simultaneously answering critical business questions to ensure data accessibility, reliability, and scalability. WHAT YOU'LL DO: - Ecosystem Ownership & Strategy - Own the Data Ecosystem: Build and maintain robust data pipelines and ETL processes, taking full responsibility for the health, cost, and observability of the stack to prevent downtime before it impacts stakeholders. - Business-First Data Modeling: Design and manage data warehouses to support advanced analytics, focusing on creating "Gold Standard" data models that make self-service easy in platforms like PowerBI, Tableau, and Sigma. - Documentation & Governance: Maintain comprehensive documentation of all data engineering processes to enable stakeholder self-service, following the industry’s best practices. - Engineering & Execution - Infrastructure Development: Design and manage data lakes, warehouses, and databases to support advanced analytics and AI workflows. - Performance Tuning: Act as a SQL/Python expert to optimize data pipelines and troubleshoot issues proactively, ensuring queries are efficient and scalable. - Data Quality Management: Implement frameworks that ensure data reliability across the organization, ensuring smooth integrations across systems. WHO YOU MIGHT BE: - The Product-Minded Engineer: You are a Senior Data Engineer who is tired of just "taking tickets." You want to understand the business strategy behind the data and take ownership of the full lifecycle. - The Analytics Architect: You have a background in BI or Analytics but have grown into a "Ninja-level" technical expert in SQL and Python. You build pipelines not just to move data, but to answer questions. - The Startup Builder: You have worked in small teams driving innovative solutions and are comfortable wearing multiple hats—from architecting infrastructure to troubleshooting a dashboard. Analytics Translation & Collaboration - Bridge the Gap: Collaborate with cross-functional product, engineering teams, and customers to translate vague business goals into precise technical requirements. - Support AI/ML: Create models that specifically enhance Analytics and AI/ML projects. Qualifications - 5+ years of experience in data engineering roles, including taking ownership of pipelines and optimizing infrastructure. - Technical "Ninja" Skills: Ninja-level proficiency in SQL (specifically CTE optimization) and Python (complex scripting and ML/AI). - Pipeline Architecture: Expertise in architecting data pipelines and ETL processes, with tools like Fivetran, Snowflake, and DBT. - Business Intuition: Proven ability to apply business intuition, leveraging analytical skills to present complex data insights and actionable recommendations to technical and non-technical stakeholders. - Visualization Proficiency: Experience building visual data analytic business-driven solutions using tools like PowerBI, Sigma, or similar analytic tools. - Masters degree in engineering or analytics. Requirements - Cloud & Big Data: Familiarity with cloud platforms like AWS and experience with big data technologies such as Snowflake. - Leadership: Proven experience in leading data engineering projects and integrating data from multiple sources. - Small Team Experience: You have worked in small teams driving innovative solutions and thrive in agile environments. Benefits - $130,000 - $175,000 a year. - Robust benefits package, including health and dental and 401k with company match. - Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays. - Up to 4 weeks paid bonding leave. - Tuition reimbursement. - Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! - 24/7 access to virtual medical care with Teladoc. - Quarterly awards based on peer nominations. - Regional discounts and perks. - Opportunities to participate in charitable events and give back to the community.

At WorkWave, we build innovative software solutions with AI capabilities for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond. Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive. As we continue to transform how our customers operate through AI-driven innovation and seamless experiences, we are seeking a Product Designer to serve as a design leader and strategic partner across our product organization. You will be a driving force in shaping design direction, elevating craft standards, and solving our most complex product challenges while mentoring designers and influencing cross-functional teams. This role is ideal for a seasoned designer who excels at systems thinking, thrives on tackling ambiguous problems, and has a proven track record of shipping products that balance user needs with business objectives. You'll work on high-impact initiatives that span multiple product lines, helping define the future of how service professionals interact with our software. WHAT YOU'LL DO: Strategic Design Leadership - Lead design strategy for complex, cross-product initiatives that impact multiple teams and customer segments - Partner with Product Management, Engineering, and Executive Leadership to define product vision and roadmap priorities - Champion user-centered design principles and Jobs-to-be-Done methodology across the organization, helping teams understand not just how but why - Identify and drive opportunities for design innovation, particularly around AI-driven features and data-driven insights - Serve as a design advocate in strategic planning discussions, ensuring user needs are central to business decisions Design Excellence & Systems Thinking - Own end-to-end design for the most complex and ambiguous product initiatives, from discovery through delivery and iteration - Design at a systems level, considering how solutions scale across products, platforms, and use cases - Create frameworks, patterns, and principles that enable other designers to work more effectively - Drive excellence in our design system by contributing high-leverage components, patterns, and documentation - Set the quality bar for design craft across the organization through exemplary work and thoughtful feedback - Ensure designs prioritize non-technical users, focusing on simplicity, speed, and trust in everything we build Research & Discovery - Lead discovery research initiatives for high-stakes projects, deeply understanding customer needs, pain points, and workflows - Partner with Research teams to define research strategies that uncover actionable insights - Translate complex user research findings into clear design opportunities and recommendations - Validate design decisions using both qualitative and quantitative methods - Apply service design methodologies including customer journey mapping and service blueprinting to optimize end-to-end experiences Collaboration & Influence - Build strong relationships with Product, Engineering, Marketing, Customer Success, and other cross-functional partners - Present design work and strategic recommendations to executive leadership with clarity and conviction - Navigate organizational complexity to drive alignment and secure buy-in for design initiatives - Influence product strategy and roadmap decisions through design thinking and user insights - Work across team boundaries to solve problems that require coordination across multiple product areas Mentorship & Team Development - Mentor and coach Senior and mid-level designers, helping them grow their skills and advance their careers - Lead design critiques that elevate team output and foster a culture of continuous improvement - Model design excellence in both craft execution and collaborative practices - Share knowledge through documentation, workshops, and presentations that build design capability across the organization - Help shape hiring and team-building strategies by participating in candidate interviews and assessments - Contribute to the evolution of design processes, tools, and best practices Design Operations & Process - Establish and refine design processes that enable teams to deliver high-quality work efficiently - Identify opportunities to improve design team productivity and effectiveness - Contribute to design operations initiatives including workflows, tooling, and collaboration models - Help define success metrics and measurement frameworks for design initiatives - Partner with leadership to diagnose and solve process or organizational challenges WHAT YOU'LL BRING: - 8+ years of product design experience with a strong portfolio demonstrating complex B2B/SaaS product design and measurable business impact - 3+ years of experience leading large-scale, multi-team design initiatives in fast-paced environments - Proven track record of designing products for non-technical users and complex enterprise software - Experience designing for AI-powered features or data-driven product experiences - Demonstrated success working in high-growth companies with evolving product portfolios - Expert-level proficiency in user-centered design processes and human-computer interaction principles - Strong foundation in Jobs-to-be-Done methodology and user research practices - Deep experience with service design methodologies, including customer journey mapping and service blueprinting - Mastery of modern design tools (Figma preferred) and design thinking methodologies - Experience building and contributing to design systems at scale - Strong understanding of accessibility standards and inclusive design practices - Exceptional ability to influence and build consensus across senior stakeholders and cross-functional teams - Outstanding communication and presentation skills with ability to articulate complex design rationale to technical and non-technical audiences - Proven ability to mentor designers and elevate team capabilities through coaching and feedback - Strong strategic thinking combined with hands-on execution skills - Demonstrated ability to manage ambiguity and drive clarity in undefined problem spaces - Experience translating business objectives and technical constraints into elegant design solutions - Bachelor's degree in Design, HCI, or related field, or equivalent professional experience - Portfolio that showcases design process, problem-solving approach, and measurable outcomes - Demonstrated commitment to continuous learning and staying current with emerging design trends and technologies - Experience in SaaS industry, particularly B2B enterprise software - Background in service industry workflows, field service management, or fintech products - Experience working in companies with complex acquisition integrations and multi-product portfolios - Previous work designing for mobile platforms and cross-device experiences - Experience establishing design operations practices or leading design system initiatives - Knowledge of agile and lean product development methodologies - Experience presenting at design conferences or contributing to the design community - Understanding of technical constraints and development processes to collaborate effectively with engineering teams