Role Description Our growing client base needs support; both during and post-production. It's important that we not only make sure projects are delivered on time and according to the scope-of-work, but that our clients “feel the love” once their project is live. We accomplish this through regular outreach (email, phone and maybe in person); ensuring the clients comfortability with their new brand/site/etc and are made aware of new services that might help them be more successful. You'll be working with our clients and our team to answer questions, fix bugs and implement new website features for our growing list of clients. We are looking for a people-first problem solver who thrives in structured environments. You enjoy building relationships, improving processes, and keeping projects organized. You're comfortable working in WordPress and can leverage tools like Monday.com and HubSpot to deliver a seamless client experience. What You'll Be Doing - Serve as a primary point of contact for clients, ensuring they receive timely support, clear communication, and an exceptional overall experience. - Partner with developers, designers, and marketers to scope, prioritize, and complete client requests. - Utilize and maintain systems within Monday.com, HubSpot, and other internal tools to ensure projects, communications, and client records remain accurate and organized. - Identify opportunities to improve workflows, documentation, and operational processes that help the team work more efficiently and consistently. - Build and maintain internal and client-facing documentation, training materials, and knowledge resources. - Proactively identify opportunities for clients to benefit from additional services, website enhancements, or marketing initiatives, and collaborate with the sales team when appropriate. - Monitor client satisfaction and engagement, helping ensure long-term retention and success. - Act as the voice of the customer by communicating feedback, recurring challenges, and opportunities for improvement to the broader team. Qualifications - A relationship builder who genuinely enjoys helping clients succeed and creating positive customer experiences. - Organized, detail-oriented, and comfortable managing multiple priorities without letting things fall through the cracks. - Systems-minded and process-oriented, with the ability to follow, maintain, and improve workflows over time. - Autonomous and adaptable, able to navigate changing priorities while maintaining a high level of accountability. - Comfortable educating clients and guiding them through WordPress, digital marketing tools, and website best practices. - A strong communicator who can translate technical concepts into clear, actionable recommendations. - Collaborative and team-oriented, working effectively across sales, design, development, and marketing teams. - Curious, resourceful, and eager to continuously learn new tools, technologies, and industry trends. - Passionate about helping people and excited to contribute to the growth of the cannabis industry. Requirements - Excellent written and verbal communication skills. As a distributed team, clear, professional, and proactive communication is essential. - Strong organizational and time management skills, with the ability to manage multiple client relationships, projects, and priorities simultaneously. - Experience working within CRM and project management platforms such as HubSpot, Monday.com, or similar systems. - A self-motivated work ethic with the ability to take ownership of tasks, solve problems independently, and follow through to completion. - A systems-oriented mindset with an interest in improving processes, documentation, and operational efficiency. - Curiosity and a desire to learn. Technology, digital marketing, and WordPress are constantly evolving, and successful team members stay adaptable and continue developing their skills. - Strong WordPress experience, including managing website content, troubleshooting issues, working with plugins, and understanding common website integrations. - Technical aptitude and troubleshooting skills, including the ability to investigate issues, identify root causes, document findings, and collaborate effectively with developers on more complex solutions. - Experience supporting websites, digital marketing initiatives, e-commerce platforms, or client-facing technology solutions. Useful Skills to Have - Experience working in a customer-facing role, including client success, account management, support, onboarding, or training. - Experience working within project management and CRM platforms such as Monday.com, HubSpot, Asana, ClickUp, or similar tools. - Familiarity with digital marketing concepts including SEO, email marketing, lead generation, conversion optimization, and website analytics. - Experience using marketing and reporting tools such as HubSpot, Google Analytics, Google Search Console, or similar platforms. - Strong troubleshooting and problem-solving skills, with the ability to break down complex issues into actionable next steps. - A solid understanding of web technologies including HTML, CSS, JavaScript, APIs, DNS, web hosting, and website integrations. - Experience supporting WordPress websites, e-commerce platforms, or other content management systems. - Experience working within an agency environment or managing multiple client accounts simultaneously. - Familiarity with the cannabis industry, highly regulated industries, or emerging markets.

• Recruitment and selection of sales professionals; • Training, development and management of the sales team; • Monitoring team performance indicators; • Defining strategies to guide the team; • Prospecting new business and managing partner relationships; • Developing commercial initiatives and incentive programs for the sales force; • Supporting sales professionals in managing and maintaining client portfolios.

Role Description The Donor Relations Manager is responsible for developing and strengthening relationships with existing and prospective donors within an assigned region to increase financial support, deepen engagement, and cultivate major and planned gift opportunities. This role manages a portfolio of donors and executes individualized engagement strategies aligned with World Renew's donor development framework. Working closely with the Donor Relations Director (Canada) and cross-functional teams, this position contributes to achieving regional fundraising goals and advancing World Renew's mission through meaningful donor partnerships. The individual in this role will be working remotely from World Renew's Burlington, Ontario office with occasional travel expectations for in-person office visits at either the Canada or US office as requested by direct manager. Essential Duties and Responsibilities - Donor Relationship Management - Manage a portfolio of assigned donors, developing and executing individualized engagement and Moves Management plans. - Cultivate and steward relationships through personalized communication, including in-person visits, phone calls, written correspondence, and virtual engagement. - Facilitate meaningful connections between donors and World Renew's work, including meetings with staff and participation in Discovery Tours. - Research donor history, giving patterns, and capacity to inform engagement strategies. - Maintain accurate and timely documentation of donor interactions in the CRM system (Salesforce). - Collaborate with internal teams (e.g., Marketing, Communications, Church and Community Engagement, Transformational Development) to ensure coordinated and effective donor engagement. - Identify, qualify, and cultivate prospective major and planned gift donors. - Strategic Fundraising & Portfolio Growth - Develop and implement Moves Management strategies to advance donor relationships toward increased giving. - Establish and track individual and portfolio fundraising goals aligned with regional and organizational targets. - Prepare and present proposals, case statements, and funding opportunities tailored to donor interests. - Provide regular updates and impact reports to donors to strengthen engagement and trust. - Ensure timely, personalized, and meaningful donor stewardship, including acknowledgments and follow-up communications. - Planned Giving & Campaign Participation - Promote planned giving opportunities in collaboration with the broader Donor Relations team and external partners. - Support and participate in comprehensive fundraising campaigns and related initiatives. - Donor Engagement & Communication - Share relevant program updates, reports, and stories to connect donors with World Renew's mission and impact. - Stay informed about global programs and priorities to effectively align donor interests with funding opportunities. - Travel & Events - Conduct regular in-person donor visits and participate in regional donor engagement and fundraising events. - Represent World Renew at events, churches, and partner gatherings within the assigned region. - Accompany donors on international exposure trips, as appropriate. - Data Management & Reporting - Maintain accurate donor records and ensure data integrity within the CRM system. - Track donor engagement activities and contribute to reporting on fundraising performance and outcomes. - Representation - Serve as a professional and faith-aligned ambassador of World Renew in all donor interactions. - Uphold and reflect World Renew's mission, values, and commitment to stewardship and accountability. - Other Duties - Perform additional responsibilities as assigned. Qualifications - Bachelor's degree required; preferred fields include nonprofit management, business, marketing, communications, or related disciplines. - Minimum of three (3) years of experience in fundraising, donor relations, sales, or customer service. - Experience with major gift fundraising and donor portfolio management preferred. - CFRE (Certified Fund-Raising Executive) or CCNL (Credentialed Christian Non-Profit Leader) certification is considered an asset or willingness to pursue certification. - Commitment to Christ and ability to recognize fund development as a Kingdom vocation that contributes to the ministry of World Renew. - Alignment with and commitment to World Renew's mission, vision, and values. - Demonstrated commitment to fostering a diverse, equitable, and inclusive work environment. - Commitment to advancing gender equality, equity, and justice across programs and organizational practices. - Ability to articulate a biblical worldview and effectively communicate World Renew's mission and impact. - Working knowledge of the Christian Reformed Church (CRC) is an asset. - Proven experience in major gift fundraising, donor relations, or relationship-based sales. - Strong interpersonal and communication skills, with the ability to engage diverse audiences. - Ability to develop and execute strategic engagement plans and achieve measurable goals. - Proficiency in CRM systems (e.g., Salesforce) and donor data management. - Strong organizational and time management skills, with the ability to manage multiple priorities. - Ability to handle confidential donor information with discretion and integrity. - Willingness and ability to travel regionally and internationally as required. Requirements - Fluency in English, with strong verbal and written communication skills. - Ability to communicate effectively and persuasively with a variety of audiences. Physical Demands & Work Environment - Ability to travel within the assigned region approximately 25–30% of the time. - Occasional travel within the United States and to Canada. - Periodic international travel may be required. - Extended time spent in front of a computer screen using electronic mail, writing proposals, reviewing data, and reports, and meeting teams virtually. - This position is fully remote but, candidate must be located in Alberta (ideally in the Edmonton or Calgary region). - Work may include evenings and weekends to accommodate donor schedules and events. - Occasional international travel to environments with limited infrastructure, including variable access to water, electricity, and healthcare resources.

Role Description As a Mid-Market Customer Success Manager (CSM) at our SaaS company, you will play a vital role in ensuring our customers succeed and derive maximum value from our product. You will guide customers through their entire journey, from onboarding to adoption and value realization phases. By understanding their needs, you will act as a trusted advisor, ensuring they fully leverage our platform's capabilities to meet their marketing objectives. Responsibilities - Develop an intimate understanding of your customers’ businesses, conduct health checks. - Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews. - Enlighten our customers with insights gleaned from their own data and industry trends. - Ensure customers get maximum value from Aprimo by leveraging full platform functionality. - Liaison between your customers and all the internal teams. - Handle customer concerns with confidence, putting them at ease. - Develop a network of champions within each account through education, coaching, and strong influencing skills. - Own the customer journey through various stages: - Onboarding Phase: - Work closely with the Onboarding Specialist and lead the onboarding process for new customers, ensuring our platform's smooth and efficient implementation into their marketing ecosystem. - Work closely with the Account Executive (AE) to ensure a seamless handoff from the sales process to post-sales onboarding. - Adoption Phase: - Monitor and analyze customer usage patterns and behavior to identify increased adoption and engagement opportunities with our product. - Proactively provide guidance and support to customers to drive adoption and help them integrate our solution into their marketing strategies. - Value Realization Phase: - Collaborate with customers to understand their business goals and provide strategic insights to help them achieve measurable results using our product. - Conduct regular business reviews with key stakeholders, highlighting the value and ROI delivered by our solution. - Additional responsibilities and duties as required. Qualifications - Ability and willingness to work a permanent night shift schedule of 8 PM to 5 AM PST is required. - Four-year degree required. - Minimum of 4 years of professional experience in a CSM role in a B2B SaaS Company. - Excellent verbal and written communication skills (English) is required. - Solid understanding of marketing technology and SaaS products. - Excellent communication and interpersonal skills to build strong relationships with customers. - Proven experience working with US-based customers is highly desired. - Analytical mindset to interpret data and provide actionable insights. - Proven ability to foster internal/external relationships, overcome objections and motivate clients. - Strong problem-solving, communication and client management skills. Additional Successful Qualities - Willingness to be on camera. - Excellent organization, planning and project management skills. - Ability to schedule, manage and liaise daily touchpoints with Customer and Internal resources on a US/EMEA work schedule. - Must be an independent self-starter possessing excellent time management skills and be able to manage multiple clients simultaneously. - Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations. - Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment. - Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative. - Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others. Benefits - Generous leave options: Annual, Sick, & Special Leaves such as Marriage, Paternity, Maternity, and Bereavement. - Medical and Dental Insurance; Eye Refraction; Outpatient medicine coverage. - Employee Assistance Program. - Rice Allowance. - Life and Accident Insurance.