Wiza

• Research and prioritize contacts within your assigned target account list, then execute multi-channel outbound campaigns across email, phone, and LinkedIn to generate qualified meetings. • You'll book discovery calls and demos for Account Executives, maintain accurate CRM records of your activity and results, and use Wiza to identify, enrich, and prioritize contacts for outbound campaigns. • Beyond hitting your numbers, you'll contribute to the team, sharing feedback that helps sharpen our messaging, cadences, and outbound playbooks based on what's actually working in the field.

Role Description As our Technical Support Manager, you will own the support function for our PLG user base end-to-end. You are stepping into a functioning operation, Fin AI is already live and handling the majority of chat volume, core automations are in place, and the billing ops workflow is established. Your job is to own it, raise the bar, and extend it. You will have full authority over how support, billing ops, and customer education work at Wiza. You will set the standards, improve the tools already in place, push the AI agents further, and decide what gets automated next vs. what still needs a human. What You Will Own - Customer Support Experience (~55%) - Own support for all PLG users end-to-end: product inquiries, billing questions, account issues, and technical troubleshooting. - Own the operational side of the PLG motion: subscription changes, refunds, credit adjustments, plan migrations, and billing escalations. - Own and maintain the help center article library, keeping content accurate, up to date, and useful. - Drive customer education through in-app guidance, onboarding touchpoints, and proactive outreach. - Set and uphold the quality bar for response time, resolution rate, and CSAT. - Identify recurring issues and surface them as systemic problems worth solving. - AI and Automation Layer (~30%) - Own, tune, and continuously improve Fin AI, our primary AI support layer. - Identify and execute on opportunities to extend Fin's coverage across channels and use cases. - Build and maintain automations (workflows, routing logic, macros) to deflect common questions. - Work directly with APIs to investigate issues, test integrations, and build or improve support workflows. - Design and implement processes that move users out of the reactive support queue. - Evaluate new AI tooling where it can meaningfully improve support quality, billing ops, or customer education. - Cross-Functional Ownership (~15%) - Build reporting on volume trends, issue categories, AI deflection rates, and resolution patterns. - Partner with Engineering and Product to flag bugs and surface user pain points. - Work with CS, Ops, and Sales to ensure PLG users who signal expansion readiness get handed off cleanly. - Report on support performance, roadmap, and resourcing needs and establish KPIs. Qualifications - 2 to 4 years in customer-facing support, support operations, or technical support at a SaaS company. - Hands-on experience with Intercom and Fin. - Track record of ownership: managed a support function, been the senior IC in one that scaled, or improved a support operation. - AI-forward mindset with real experience: worked with AI support agents, improved deflection rates, or integrated AI into a support or ops workflow. - Demonstrated technical ability: built automations, worked directly with APIs (REST, JSON, webhooks), and used tools like Zapier, n8n, or similar. - Strong billing and subscription ops judgment: refunds, proration, plan changes, dunning, and edge cases. - Comfort with data: ability to pull a report, spot a trend, and tell a story with it. - Strong written communication: clear, human, and accurate support responses. - Ability to make independent judgment calls, set priorities, and ship without a playbook. - Able to work Eastern Time hours. Nice to Have - Experience with Stripe or similar billing platforms. - Familiarity with sales intelligence, prospecting tools, or B2B SaaS workflows. - Experience owning and maintaining a help center or self-serve documentation library. Benefits - Competitive salary. - Health Care Plan (Medical, Dental & Vision). - Retirement Plan (401k, IRA). - Paid Time Off (Vacation, Sick & Public Holidays). - Family Leave (Maternity, Paternity). - Training & Development. - Stock Option Plan.

Role Description Sales is truly a numbers game and when you have the best data it makes a huge difference, not only in your outreach but in what matters, pipeline generation. Data is not just a nice to have for organizations, it's the lifeblood behind the entire GTM engine. In this role you will truly be aiding your peers smash quotas and have a blast while doing it. We're hiring a fully remote Sales Development Representative that loves to collaborate and build our culture of sharing what we hear on the front lines of cold calling, cold emailing and on LinkedIn to improve our product and GTM strategy. This is a high-performance, outbound-only role with one clear goal: generate qualified demos for our sales team, consistently. This isn't a role for someone who needs hand-holding. It's built for someone who is highly self-driven, thrives in an independent environment that's constantly evolving, and is comfortable being measured on outputs and results. If this is you, come reinvent the GTM Data space with us at Wiza. What You'll Own: - Research and prioritize contacts within your assigned target account list. - Execute multi-channel outbound campaigns across email, phone, and LinkedIn to generate qualified meetings. - Book discovery calls and demos for Account Executives. - Maintain accurate CRM records of your activity and results. - Use Wiza to identify, enrich, and prioritize contacts for outbound campaigns. - Contribute to the team by sharing feedback that helps sharpen our messaging, cadences, and outbound playbooks based on what's actually working in the field. Qualifications - Based in Canada or United States. - 6+ months of SDR or BDR experience, preferably in SaaS. - Proven outbound track record with cold calling experience; comfort with high call volume is a must. - Understands the impact of bad contact data in your day-to-day role. - Familiarity with platforms in our space like Zoominfo, Clay, Apollo, etc. - Strong written and verbal communication skills. - Ability to consistently hit high daily activity targets while working independently in a remote environment. Requirements - Familiarity with sales tools such as HubSpot, Outreach, Nooks, or Gong (Nice to Have). - Background in the software or technology industry (Nice to Have). - Experience working with or knowledge of prospecting and data enrichment tools like Wiza (Nice to Have). Benefits - Competitive salary. - Extended health benefits (Medical, Dental & Vision). - Unlimited vacation policy. - Remote work from anywhere in North America. - Access to our Toronto/New York City office spaces. - Training & development. - Yearly company events.

Role Description Sales is truly a numbers game and when you have the best data it makes a huge difference, not only in your outreach but in what matters, pipeline generation. Data is not just a nice to have for organizations, it's the lifeblood behind the entire GTM engine. In this role you will truly be aiding your peers smash quotas and have a blast while doing it. We're hiring a fully remote Sales Development Representative that loves to collaborate and build our culture of sharing what we hear on the front lines of cold calling, cold emailing and on LinkedIn to improve our product and GTM strategy. This is a high-performance, outbound-only role with one clear goal: generate qualified demos for our sales team, consistently. This isn't a role for someone who needs hand-holding. It's built for someone who is highly self-driven, thrives in an independent environment that's constantly evolving, and is comfortable being measured on outputs and results. If this is you, come reinvent the GTM Data space with us at Wiza. What You'll Own: - Research and prioritize contacts within your assigned target account list. - Execute multi-channel outbound campaigns across email, phone, and LinkedIn to generate qualified meetings. - Book discovery calls and demos for Account Executives. - Maintain accurate CRM records of your activity and results. - Use Wiza to identify, enrich, and prioritize contacts for outbound campaigns. - Contribute to the team by sharing feedback that helps sharpen our messaging, cadences, and outbound playbooks based on what's actually working in the field. Qualifications - Based in Canada or United States. - 6+ months of SDR or BDR experience, preferably in SaaS. - Proven outbound track record with cold calling experience; comfort with high call volume is a must. - Understands the impact of bad contact data in your day-to-day role. - Familiarity with platforms in our space like Zoominfo, Clay, Apollo, etc. - Strong written and verbal communication skills. - Ability to consistently hit high daily activity targets while working independently in a remote environment. Requirements - Familiarity with sales tools such as HubSpot, Outreach, Nooks, or Gong. - Background in the software or technology industry. - Experience working with or knowledge of prospecting and data enrichment tools like Wiza. Benefits - Competitive salary. - Extended health benefits (Medical, Dental & Vision). - Unlimited vacation policy. - Remote work from anywhere in North America. - Access to our Toronto/New York City office spaces. - Training & development. - Yearly company events.

Role Description Wiza is hiring our Director of GTM Strategy & Operations (reporting to our CRO) to be the operational backbone of how Wiza goes to market, and to lead the small but mighty team building the AI-powered systems behind it. This is a 50/50 split between strategic partner and hands-on builder. - Strategic partner to the CRO and GTM leadership. - Playbook design for new motions. - Revenue Operations and GTM Engineering. - The GTM tech stack. - Analytics and operating cadence. - Product influence. Qualifications - 7+ years in RevOps, GTM Ops, GTM Engineering, or Sales Ops, with at least 2 years leading people in a high-growth B2B SaaS or similar environments. - A track record of building from 0 to 1, you've designed and shipped GTM motions, not just maintained someone else's. - Real experience moving a company upmarket and/or running expansion plays in a fast-growing customer base. - Hubspot fluency, and comfort across the modern GTM stack (Outreach, Gong, Clay, Nooks, conversational AI tools). - An AI-native instinct. You've built workflows with Claude or similar, you understand agent design, and you have a point of view on where this is all heading. - Strong analytical chops, fluent enough in BI tools (HubSpot reporting, Looker, Mode, Hex) to answer your own questions without a ticket. - A bias toward shipping. Strong opinions, loosely held. The instinct to ask "why" twice before building anything. Requirements - Someone who loves to build, feel ownership of their work, and wants to make a big impact on the GTM tech landscape. - Someone who loves to get nerdy about Revenue Operations, modern GTM, AI, and high-growth companies. - Someone who remembers that they are working with humans, and cares about being a positive member of Wiza's daily culture. Benefits - Competitive salary. - Extended Health Benefits (Medical, Dental & Vision). - Flexible Vacation Policy. - Remote Work From Anywhere In North America. - Access To Our Toronto Office Space. - Training & Development. - Regular In-Person Events With Your Teammates.

Role Description As our Technical Support Manager, you will own the support function for our PLG user base end-to-end. You are stepping into a functioning operation, Fin AI is already live and handling the majority of chat volume, core automations are in place, and the billing ops workflow is established. Your job is to own it, raise the bar, and extend it. You will have full authority over how support, billing ops, and customer education work at Wiza. You will set the standards, improve the tools already in place, push the AI agents further, and decide what gets automated next vs. what still needs a human. What You Will Own - Customer Support Experience (~55%) - Own support for all PLG users end-to-end: product inquiries, billing questions, account issues, and technical troubleshooting. - Own the operational side of the PLG motion: subscription changes, refunds, credit adjustments, plan migrations, and billing escalations. - Own and maintain the help center article library, keeping content accurate, up to date, and useful. - Drive customer education through in-app guidance, onboarding touchpoints, and proactive outreach. - Set and uphold the quality bar for response time, resolution rate, and CSAT. - Identify recurring issues and surface them as systemic problems worth solving. - AI and Automation Layer (~30%) - Own, tune, and continuously improve Fin AI, our primary AI support layer. - Identify and execute on opportunities to extend Fin's coverage across channels and use cases. - Build and maintain automations (workflows, routing logic, macros) to deflect common questions. - Work directly with APIs to investigate issues, test integrations, and build or improve support workflows. - Design and implement processes that move users out of the reactive support queue. - Evaluate new AI tooling where it can meaningfully improve support quality, billing ops, or customer education. - Cross-Functional Ownership (~15%) - Build reporting on volume trends, issue categories, AI deflection rates, and resolution patterns. - Partner with Engineering and Product to flag bugs and surface user pain points. - Work with CS, Ops, and Sales to ensure PLG users who signal expansion readiness get handed off cleanly. - Report on support performance, roadmap, and resourcing needs and establish KPIs. Qualifications - 2 to 4 years in customer-facing support, support operations, or technical support at a SaaS company. - Hands-on experience with Intercom and Fin. - Track record of ownership in managing or improving a support function. - AI-forward mindset with real experience in AI support agents. - Demonstrated technical ability with automations and APIs (REST, JSON, webhooks). - Strong billing and subscription ops judgment. - Comfort with data and ability to pull reports and spot trends. - Strong written communication skills. - Ability to make independent judgment calls and set priorities. - Able to work Eastern Time hours. Nice to Have - Experience with Stripe or similar billing platforms. - Familiarity with sales intelligence, prospecting tools, or B2B SaaS workflows. - Experience owning and maintaining a help center or self-serve documentation library. Benefits - Competitive salary. - Health Care Plan (Medical, Dental & Vision). - Retirement Plan (401k, IRA). - Paid Time Off (Vacation, Sick & Public Holidays). - Family Leave (Maternity, Paternity). - Training & Development. - Stock Option Plan.