VitalCaring Group

Role Description As the Document Indexer, you will: - Organize, catalog, and index incoming documents to ensure efficient review, retrieval, and accessibility of items in the electronic medical record. - Use add-on software solutions per agency policy to apply a systematic indexing system for documents. - Create and maintain an organized system that allows for quick and accurate document retrieval. - Contact the director or a co-worker for assistance in identifying unfamiliar or new document types to ensure a cohesive and standardized indexing approach. - Propose and implement improvements to enhance the efficiency of document retrieval. - Be cross trained as a Centralized Medical Records Specialist, as directed. - Assist with communications which may include the phone system, electronic communication, remote meetings, and documents and disseminates appropriate messages. Skills for Success: - Interact with team members in a positive and professional manner. - Maintain contact/communication with other agency personnel. Hours: 12pm – 5:30pm Mon-Fri Additional Duties: - Participate in agency-sponsored in-service training. - Participate in personal and professional growth and development. - Perform other duties as assigned. Qualifications - High School Graduate (College Preferred). - One year of general office experience is preferred. - Computer skills preferred. - Excellent interpersonal, organizational, and communication skills. - Ability to adapt to changes in document indexing processes and technologies. - Knowledge of medical terminology preferred. - Reliable transportation. Benefits - Find your passion, find your people, and find yourself again. - Together we can transform lives and foster hope through genuine caring.

• The Financial Clearance Manager is responsible for leading and optimizing front-end revenue cycle operations related to insurance verification, eligibility, prior authorization, reauthorization, and financial clearance for home health services. • This role manages a team of authorization and verification specialists while driving process improvement, workflow standardization, operational efficiency, and payer compliance. • The manager serves as a key liaison between intake, clinical operations, scheduling, billing, and payer partners to ensure timely authorization approvals, minimize denials, and support continuity of patient care. • Strong experience with Homecare Homebase (HCHB) is required/preferred.

• Lead and execute enterprise-wide strategic initiatives that improve clinical quality outcomes, patient satisfaction (CAHPS), and employee engagement and retention. • Ensure documentation is accurate, complete, and defensible. • Oversee Clinical Resource/Review Team responsible for Plan of Care validation, OASIS accuracy, and coding integrity. • Supervise Quality Outcome Specialist team responsible for overseeing quality and outcome initiatives. • Drive HHVBP performance, Star Ratings, and reduction in hospitalizations. • Leverage analytics, EMR optimization, and predictive tools to improve outcomes and reduce variability. • Improve clinician engagement, retention, and productivity while reducing burnout and enhancing workflow efficiency. • Ensure compliance with CMS and accreditation standards. • Participation in preparation of quality data to report to the executive team and board of directors.

Role Description The Clinical Integration Specialist is a key driver of successful integration across newly acquired home health and hospice operations. This role serves as a subject matter expert in clinical workflows and electronic medical record (EMR) systems, ensuring teams are equipped, trained, and confident in delivering care within VitalCaring’s standards. You’ll partner across clinical and operational teams to translate complex processes into practical, actionable training - helping teams adopt new systems, align to best practices, and maintain compliance in a dynamic environment. What You’ll Do - Integration & Implementation - Lead on-site and virtual integration efforts for newly acquired locations - Review integration plans and assess current workflows to ensure smooth transitions - Partner with leadership and cross-functional teams to execute integration strategies - Ensure successful transition and handoff to operations post-integration - Training & Enablement - Deliver training on EMR systems, workflows, and company standard operating procedures - Educate both clinical and non-clinical staff on documentation, order management, and care coordination processes - Provide hands-on support to reinforce learning and ensure adoption of new systems - Conduct follow-ups post-training to validate understanding and application - Clinical & Operational Expertise - Serve as a subject matter expert on EMR configuration, workflows, and system utilization - Train teams on mobile devices and additional software platforms used across the organization - Support branch teams with vendor setup and system onboarding - Maintain knowledge of regulatory requirements impacting home health and hospice - Continuous Improvement - Identify gaps or challenges during integration and provide actionable recommendations - Develop and refine training materials and internal resources - Provide regular updates to executive leadership on integration progress and outcomes Qualifications - Active Registered Nurse (RN) license in good standing (multi-state or willingness to obtain additional licensure) - 2+ years of home health, hospice, or related experience - Strong understanding of clinical workflows and healthcare operations - Experience training, coaching, or leading teams through change - Exceptional communication skills—able to simplify complex processes - Highly organized with the ability to manage multiple priorities in fast-paced environments - Comfortable with travel (approximately 50–75%) and working in dynamic, on-site settings - Proficiency with EMR systems and healthcare technology platforms What Sets You Apart - Ability to build trust quickly with new teams and influence adoption - Strong problem-solving mindset with a proactive, solutions-oriented approach - Adaptability and resilience in evolving environments - Passion for improving processes and elevating the clinician experience Our Values - Trustworthy - Capable - Compassionate - Proactive - Called

Role Description The Accounts Payable Clerk is responsible for managing the company's accounts payable by processing invoices, preparing payments, and maintaining accurate financial records. This role requires a high degree of accuracy and strong organizational skills to ensure timely and efficient processing of vendor payments in compliance with company policies and accounting regulations. We are seeking a detail-oriented and dependable Accounts Payable Specialist. This role is responsible for managing the company's accounts payable by processing invoices, preparing payments, and maintaining accurate financial records. The Accounts Payable Specialist requires a high degree of accuracy and strong organizational skills to ensure timely and efficient processing of vendor payments in compliance with company policies and accounting regulations. Key Responsibilities - Receive, review, and verify vendor invoices, ensuring they are coded and entered into the accounting system accurately. - Process online and credit card payments based on approved payment batch weekly. - Reconcile vendor statements and resolve any discrepancies or billing issues. - Maintain organized and up-to-date vendor records and payment terms in the accounting system. - Communicate with vendors to address inquiries and resolve payment issues. - Assist with month-end close activities, financial reporting, and year-end audits. - Maintain historical accounting records by e-filing and organizing documents. Qualifications - High school diploma or equivalent; Associate's degree in accounting preferred. - 2+ years of experience in accounts payable or a related accounting role. - Strong understanding of basic accounting principles and the AP process. - Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle) and Microsoft Office Suite, particularly Excel. - Excellent attention to detail and accuracy in data entry. - Strong organizational and time management skills to handle a high volume of transactions. - Good communication and interpersonal skills for interacting with vendors and internal departments. - Ability to work independently and meet deadlines consistently. Requirements - This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona, or Florida. Benefits - Compensation: Based on experience. Company Description At VitalCaring, we’re more than a home health and hospice provider—we’re a team that supports and uplifts one another while delivering exceptional care. With 65+ locations nationwide, we’re growing fast and committed to a culture of compassion, purpose, and excellence.

Join VitalCaring – Where Your Passion Changes Lives! Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members. Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What we Offer Health & Wellness Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance Financial & Legal 401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection Work-Life Balance & Perks Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida Job Description Summary At VitalCaring, our team members transform lives and foster hope through genuine caring. The Hospice Billing Specialist plays a vital role in supporting the financial integrity of our hospice operations by ensuring accurate and timely billing in compliance with Medicare Hospice regulations and all applicable federal, state, and commercial payor requirements. This role supports clinical and operational teams by safeguarding revenue through meticulous claim preparation, documentation review, and proactive resolution of billing issues. In alignment with our values — Trustworthy, Capable, Compassionate, Proactive, and Called — every interaction reflects our commitment to serving patients and families with excellence and integrity. Essential Job Functions & Responsibilities - Implements and adheres to VitalCaring’s established Hospice billing Standard Operating Procedures, ensuring compliance with Medicare Hospice Conditions of Participation and regulatory guidelines. - Prepares, reviews, and submits hospice claims accurately and timely, including Medicare, Medicaid, Managed Care, and other third-party payors. - Ensures proper billing of hospice levels of care, including: - Routine Home Care (RHC) - Continuous Home Care (CHC) - General Inpatient Care (GIP) - Inpatient Respite Care (IRC) - Verifies timely Notice of Election (NOE) submission and ensures hospice election statements, physician certifications, and recertifications are complete and compliant prior to billing. - Reviews documentation to confirm appropriate revenue codes, occurrence codes, discharge status codes, and length of stay compliance. - Identifies, investigates, and resolves billing edits, claim rejections, denials, and payment discrepancies, including coordination of benefit (COB) scenarios. - Collaborates with Branch Directors, Clinical Managers, and Admissions teams to obtain missing documentation and resolve discrepancies impacting reimbursement. - Accurately documents billing coordination notes in the EMR to ensure effective communication between branch and revenue cycle teams. - Uploads remittance advices, payor correspondence, and supporting documentation into the EMR according to company guidelines. - Monitors and reconciles payments, ensuring accurate posting and identification of underpayments or overpayments. - Meets or exceeds established productivity and quality benchmarks while maintaining accuracy and compliance. - Maintains strict confidentiality of all patient and financial data in accordance with HIPAA and company policies. - Supports audit preparedness, including ADRs, TPE reviews, and other Medicare or third-party payor audits. - Participates in ongoing education regarding hospice reimbursement updates, regulatory changes, and industry best practices. - Performs other duties as assigned to support operational and revenue cycle excellence. Position Qualifications - Minimum of one (1) year of healthcare billing experience, with hospice billing. - Working knowledge of: - Medicare Hospice reimbursement regulations - Notice of Election (NOE) requirements - Levels of care billing (RHC, CHC, GIP, IRC) - Denial management and appeals processes - Electronic Medical Records (EMR) systems - High school diploma or equivalent required; Associate’s degree in Healthcare Administration, Business, or related field preferred. - Strong analytical skills and attention to detail with the ability to manage multiple billing cycles simultaneously. - Proficiency in Microsoft Office and billing software systems. - Reliable transportation (if position requires branch presence).

Join VitalCaring – Where Your Passion Changes Lives! Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members. Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 65 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What we Offer Health & Wellness Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance Financial & Legal 401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection Work-Life Balance & Perks Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida In this role, you will play an important part in ensuring timely, compliant, and accurate billing and reimbursement. Key responsibilities include: • Follow VitalCaring billing Standard Operating Procedures and regulatory billing guidelines • Collaborate with your supervisor and the billing team to address payor and billing concerns • Ensure documentation accuracy and submit claims in accordance with Medicare and other payor requirements • Serve as a key liaison to Branch Directors and administrative staff to gather information needed for claims • Meet individual productivity standards and maintain confidentiality of financial information • Manage workflow tasks and documentation in our EMR system • Upload payor communication documents and input billing Coordination Notes to support team communication • Participate in learning and development to continue growing professionally • Represent VitalCaring with integrity, positivity, and alignment to our mission • Maintain compliance with federal, state, and ethical billing regulations • Perform additional duties as assigned What You Bring • At least one year of office experience, preferably in healthcare or home health • High school diploma or equivalent • Ability to manage confidential information with professionalism • Strong attention to detail and a proactive, solutions-oriented mindset • Reliable transportation

Join VitalCaring – Where Your Passion Changes Lives! Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members. Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What we Offer Health & Wellness Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance Financial & Legal 401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection Work-Life Balance & Perks Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida Job Description Summary At VitalCaring, our team members transform lives and foster hope through genuine caring. The Hospice Billing Specialist plays a vital role in supporting the financial integrity of our hospice operations by ensuring accurate and timely billing in compliance with Medicare Hospice regulations and all applicable federal, state, and commercial payor requirements. This role supports clinical and operational teams by safeguarding revenue through meticulous claim preparation, documentation review, and proactive resolution of billing issues. In alignment with our values — Trustworthy, Capable, Compassionate, Proactive, and Called — every interaction reflects our commitment to serving patients and families with excellence and integrity. Essential Job Functions & Responsibilities - Implements and adheres to VitalCaring’s established Hospice billing Standard Operating Procedures, ensuring compliance with Medicare Hospice Conditions of Participation and regulatory guidelines. - Prepares, reviews, and submits hospice claims accurately and timely, including Medicare, Medicaid, Managed Care, and other third-party payors. - Ensures proper billing of hospice levels of care, including: - Routine Home Care (RHC) - Continuous Home Care (CHC) - General Inpatient Care (GIP) - Inpatient Respite Care (IRC) - Verifies timely Notice of Election (NOE) submission and ensures hospice election statements, physician certifications, and recertifications are complete and compliant prior to billing. - Reviews documentation to confirm appropriate revenue codes, occurrence codes, discharge status codes, and length of stay compliance. - Identifies, investigates, and resolves billing edits, claim rejections, denials, and payment discrepancies, including coordination of benefit (COB) scenarios. - Collaborates with Branch Directors, Clinical Managers, and Admissions teams to obtain missing documentation and resolve discrepancies impacting reimbursement. - Accurately documents billing coordination notes in the EMR to ensure effective communication between branch and revenue cycle teams. - Uploads remittance advices, payor correspondence, and supporting documentation into the EMR according to company guidelines. - Monitors and reconciles payments, ensuring accurate posting and identification of underpayments or overpayments. - Meets or exceeds established productivity and quality benchmarks while maintaining accuracy and compliance. - Maintains strict confidentiality of all patient and financial data in accordance with HIPAA and company policies. - Supports audit preparedness, including ADRs, TPE reviews, and other Medicare or third-party payor audits. - Participates in ongoing education regarding hospice reimbursement updates, regulatory changes, and industry best practices. - Performs other duties as assigned to support operational and revenue cycle excellence. Position Qualifications - Minimum of one (1) year of healthcare billing experience, with hospice billing strongly preferred. - Working knowledge of: - Medicare Hospice reimbursement regulations - Notice of Election (NOE) requirements - Levels of care billing (RHC, CHC, GIP, IRC) - Denial management and appeals processes - Electronic Medical Records (EMR) systems - High school diploma or equivalent required; Associate’s degree in Healthcare Administration, Business, or related field preferred. - Strong analytical skills and attention to detail with the ability to manage multiple billing cycles simultaneously. - Proficiency in Microsoft Office and billing software systems. - Reliable transportation (if position requires branch presence).

Join VitalCaring – Where Your Passion Changes Lives! Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members. Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What we Offer Health & Wellness Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance Financial & Legal 401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection Work-Life Balance & Perks Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida Job Description Summary At VitalCaring, our team members transform lives and foster hope through genuine caring. The Hospice Billing Specialist plays a vital role in supporting the financial integrity of our hospice operations by ensuring accurate and timely billing in compliance with Medicare Hospice regulations and all applicable federal, state, and commercial payor requirements. This role supports clinical and operational teams by safeguarding revenue through meticulous claim preparation, documentation review, and proactive resolution of billing issues. In alignment with our values — Trustworthy, Capable, Compassionate, Proactive, and Called — every interaction reflects our commitment to serving patients and families with excellence and integrity. Essential Job Functions & Responsibilities - Implements and adheres to VitalCaring’s established Hospice billing Standard Operating Procedures, ensuring compliance with Medicare Hospice Conditions of Participation and regulatory guidelines. - Prepares, reviews, and submits hospice claims accurately and timely, including Medicare, Medicaid, Managed Care, and other third-party payors. - Ensures proper billing of hospice levels of care, including: - Routine Home Care (RHC) - Continuous Home Care (CHC) - General Inpatient Care (GIP) - Inpatient Respite Care (IRC) - Verifies timely Notice of Election (NOE) submission and ensures hospice election statements, physician certifications, and recertifications are complete and compliant prior to billing. - Reviews documentation to confirm appropriate revenue codes, occurrence codes, discharge status codes, and length of stay compliance. - Identifies, investigates, and resolves billing edits, claim rejections, denials, and payment discrepancies, including coordination of benefit (COB) scenarios. - Collaborates with Branch Directors, Clinical Managers, and Admissions teams to obtain missing documentation and resolve discrepancies impacting reimbursement. - Accurately documents billing coordination notes in the EMR to ensure effective communication between branch and revenue cycle teams. - Uploads remittance advices, payor correspondence, and supporting documentation into the EMR according to company guidelines. - Monitors and reconciles payments, ensuring accurate posting and identification of underpayments or overpayments. - Meets or exceeds established productivity and quality benchmarks while maintaining accuracy and compliance. - Maintains strict confidentiality of all patient and financial data in accordance with HIPAA and company policies. - Supports audit preparedness, including ADRs, TPE reviews, and other Medicare or third-party payor audits. - Participates in ongoing education regarding hospice reimbursement updates, regulatory changes, and industry best practices. - Performs other duties as assigned to support operational and revenue cycle excellence. Position Qualifications - Minimum of one (1) year of healthcare billing experience, with hospice billing strongly preferred. - Working knowledge of: - Medicare Hospice reimbursement regulations - Notice of Election (NOE) requirements - Levels of care billing (RHC, CHC, GIP, IRC) - Denial management and appeals processes - Electronic Medical Records (EMR) systems - High school diploma or equivalent required; Associate’s degree in Healthcare Administration, Business, or related field preferred. - Strong analytical skills and attention to detail with the ability to manage multiple billing cycles simultaneously. - Proficiency in Microsoft Office and billing software systems. - Reliable transportation (if position requires branch presence).

Role Description As a Care Triage Nurse you will: - Promote the agency philosophy and mission by presenting a positive image to patients and families. - Demonstrate professional qualities as evidenced by being dependable, punctual, and maintaining a positive attitude, showing enthusiasm, and striving for excellence. - Understand and use various forms of communication which may include phone system, software, reports, tools, and metrics. - Provide effective communication to patients and families, team members, and other healthcare professionals. - Triage patient care needs over the phone, providing medical advice, and coordinating with healthcare providers to address urgent concerns. - Use motivational interviewing and active listening skills to understand patient needs and effectively communicate to identify/resolve issues. - Take detailed notes and enter them into the patient’s electronic medical record. - Follow up with patients as required to ensure their needs have been met. - Maintain confidential medical records for each patient in accordance with HIPAA guidelines. - Stay up to date on company policies and procedures. - Communicate with external call center to ensure all patient care needs are met. - Manage incoming referrals from time of receipt to admission to ensure timely initiation of care. - Receive and act on emergent care and inpatient facility alerts via the ADT platform to ensure timely care coordination with branch, physician, and patient. - Implement strategies to prevent hospital re-admissions, including patient education, follow up telephonic touchpoints, and care coordination. - Collaborate with clinicians to manage all patient scheduling needs. - Communicate summary of afterhours/holiday activity with appropriate branch leaders. - Participate in regular training and continuing education to stay current with best practices in home health care. - Ensure appropriate communication at the onset of on call shift and effective handoff at the end of on call shift. - Ensure that all required portal systems are frequently accessed with current login credentials. - Perform all other duties as assigned. Qualifications - Graduate of an accredited school of nursing with a current Compact RN License. - Managerial Experience. - Current license in state of practice and CPR certification. - Bachelor’s degree, preferred. - Minimum of 3 years of experience as a home health nurse. - Excellent verbal and written communication skills and critical thinking skills. - Proficient in HCHB, Microsoft Office products (Teams, Outlook, Excel, Word). Benefits - Generous 6 weeks of paid time off each year. - Medical, Dental & Vision. - Pharmacy Benefits. - Virtual & Mental Health Support. - Flexible Spending Accounts (FSAs) & Health Savings Account (HSA). - Supplemental Health & Life Insurance. - 401(k) with Company Match. - Employee Referral Program. - Prepaid Legal Plans. - Identity Theft Protection. - Pet Insurance. - Tuition & Continuing Education Reimbursement.