• Responding to Customer Inquiries: Address customer questions regarding fiber services, installation procedures, timelines, and technical requirements through various communication channels. • Scheduling and Coordinating Installations: Coordinate with customers and technical teams to schedule installation appointments, ensuring timely and efficient service delivery. • Providing Pre-Installation Guidance: Inform customers about the installation process, necessary preparations, safety measures, and what to expect during the service visit. • Monitoring Installation Progress: Track installation status, update customers proactively, and resolve scheduling conflicts or delays promptly. • Resolving Customer Issues: Handle concerns related to delays, technical difficulties, or service disruptions with professionalism and urgency. • Technical Support and Troubleshooting: Assist customers with basic troubleshooting steps or guide them to technical specialists for complex issues. • Post-Installation Follow-up: Verify successful installation, ensure customer satisfaction, and provide assistance with activation or setup. • Record Maintenance: Maintain accurate documentation of customer interactions, installation details, and issues reported for future reference. • Escalation Handling: Identify issues requiring escalation and coordinate with relevant departments while keeping the customer informed. • Customer Satisfaction and Loyalty: Build rapport, gather feedback, and ensure positive experiences to foster long-term relationships. • Compliance and Safety: Follow company policies, safety protocols, and industry standards during all customer interactions and installation activities.

Role Description We’re hiring a Customer Support Representative in Bloomington, MN—help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company. Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialists with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. Qualifications - An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - A creative problem solver – You can think outside the box and find the best solution using available tools. - A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - A helper – You’re patient and understanding, committed to creating positive interactions. - An organized multitasker – You juggle tasks with ease and maintain high productivity. - A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. Requirements - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coachability over perfection! Benefits - Weekly pay plus performance-based bonuses. - Health, life, and retirement benefits. - Merit-based promotions and opportunities for advancement into leadership roles. - A supportive, team-oriented culture that values your growth.

Role Description We’re looking for a Tech Customer Expert to join our team on site in Bogota. In this role, you’ll support customers by: - Responding to inquiries - Providing clear and friendly guidance - Delivering effective solutions across different service scenarios You’ll focus on: - Understanding customer needs - Handling information responsibly - Ensuring a smooth, positive experience in every interaction Qualifications - A customer-focused professional who genuinely enjoys helping others - A bilingual communicator with intermediate to advanced English proficiency (B2 or above) - Preferably with experience and/or studies in systems, programming, software development and related fields - A person with an affinity for technology, prior knowledge of support, or proficiency in Windows and Office Benefits - Work schedules of 42 hours per week*, designed to support work-life balance (TRN L-V 10am- 7pm / OPS Range between 7:00am- 9:00pm, 2 Days off) - Performance-based bonuses* to reward your results and commitment - Indefinite-term contract for long-term stability - Access to our exclusive Gaming Arena, designed for entertainment and team connection - Employee fund benefits that support your financial wellbeing *Terms and conditions apply. Company Description We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. - At TP, we champion diversity, equity, and inclusion in every connection - We value the unique perspectives and identities of our clients and team members - We foster an inclusive culture where all voices are heard, valued, and respected - Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world Make a difference with the TOP Team!

• Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies. • Support members across channels, email, live chat, and occasional phone, on bookings, cancellations, modifications, membership, and billing questions. • Guide members through the platform and resolve issues at first contact wherever possible. • Verify identity and handle account details securely, following member verification and data-handling procedures. • Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time. • Keep canned responses and help content sharp so common questions get fast, consistent answers. • Spot patterns in recurring issues and flag them to the operations team so we fix root causes, not just tickets.