FoodChain ID

• Inspect operations seeking or maintaining USDA organic certification • Coordinate with producers/handlers to schedule inspections within a determined timeframe • Conduct field/facility inspections in accordance with policies and standards • Collect food, product, or environmental samples from client sites • Interview operation personnel, request and review operation records • Report observations and inspection findings • Submit all required documents by the due date • Conduct unannounced inspections and gather samples • Maintain effective and prompt communication with supervisor, colleagues, and clients • Witness, train, and evaluate peer inspectors as needed

• Define and execute the customer support strategy, operating model, and service frameworks aligned to ITIL best practices and division objectives. • Lead and develop the global support team across first, second, and advanced technical support and grow the function in line with portfolio growth. • Own end-to-end service delivery: including incident, problem, and change management • Establish, monitor, and report on the KPIs, SLAs, and CSAT/NPS measures that govern support performance • Provide oversight on complex technical escalations, root cause analysis, and cross-functional resolution across cloud and on-premise environments. • Partner with Product Management and Engineering on defect lifecycle, prioritisation, customer communication, and feeding service insights back into the product roadmap. • Own the support customer experience, including service reviews, senior escalations, key-account relationships, and the onboarding and adoption experience for new customers. • Build the knowledge management, self-service, and customer-facing documentation capabilities required to scale the function efficiently. • Lead adoption of automation, analytics, and AI-driven tooling; including FreshService and equivalent service management platforms • Recruit, develop, and retain a high-performing support organization • Provide regular reporting and insight to division leadership on support performance, customer risk, retention impact, and investment priorities. • Support the integration of newly acquired products into the support operating model as the portfolio evolves.

• Lead and develop multiple software engineering teams across global locations, fostering a collaborative, high-performing culture. • Drive the technical execution of our SaaS product portfolio while aligning engineering priorities with business objectives. • Partner closely with Product Management, Architecture, and other business leaders to deliver customer-focused solutions. • Champion engineering best practices, Agile development, DevOps, CI/CD, and cloud-native technologies. • Recruit, mentor, and develop engineering leaders while supporting career growth across the organization. • Establish KPIs and OKRs to measure team performance, delivery quality, and operational excellence. • Manage engineering budgets, resource planning, and organizational growth.

• Lead end-to-end delivery of complex Oracle PLM and FoodChain ID implementation projects. • Own project governance, scope, schedules, budgets, forecasting, and financial performance. • Serve as the executive-level partner for global clients, leading steering committees and strategic communications. • Direct cross-functional consulting teams to deliver exceptional customer outcomes. • Identify and mitigate project risks while ensuring delivery excellence and PMO compliance. • Partner with Sales and Account Management to support customer growth and long-term relationships. • Mentor Project Managers and help evolve delivery best practices across the organization.

• Lead complex enterprise Oracle PLM and FoodChain ID implementation programs from initiation through successful delivery. • Serve as the executive point of contact for global clients, leading governance meetings, steering committees, and strategic communications. • Manage program scope, schedules, budgets, forecasting, financial performance, and resource planning across multiple workstreams. • Direct cross-functional teams including Project Managers, Consultants, Technical Leads, Product Management, Engineering, Customer Success, and Sales. • Proactively manage risks, issues, dependencies, and change requests while ensuring high-quality delivery and customer satisfaction. • Partner with Sales and Account Management to identify growth opportunities and strengthen long-term client relationships. • Champion PMO best practices, mentoring project managers and driving continuous improvement across the consulting organization.

• The Global Account Manager manages and grows an assigned book of global enterprise accounts across FoodChain ID’s full portfolio • Own sales bookings performance against assigned monthly, quarterly, and annual targets • Grow assigned global accounts through renewals, expansion, cross sell, upsell, and enterprise license opportunities • Identify revenue opportunities across FCID’s full portfolio of services and solutions • Develop and execute account strategies that support growth, retention, and long term customer value • Lead renewal planning and execution across assigned subscriptions, services, and enterprise agreements • Maintain visibility into wallet size, whitespace, account potential, and expansion paths • Generate referral pipeline from active enterprise deal motion, account plans, whitespace reviews, and managed account expansion work • Meet assigned referral pipeline expectations • Convert referral value into active, qualified opportunities • Track referral bookings, realized referral impact, conversion status, next steps, and commercial ownership • Create and maintain global account plans for assigned accounts • Present account plans and business performance updates • Define clear account priorities, risks, mitigation actions, and next steps • Serve as the primary commercial liaison between FCID and assigned global accounts • Build trusted relationships with senior leaders, decision makers, technical buyers, procurement, and executive sponsors • Maintain relationship health through proactive communication, follow up, customer feedback, and issue resolution • Lead customer meetings, business reviews, account planning sessions, and on site visits when required • Escalate customer risks, service concerns, commercial blockers, and renewal threats with clear action plans • Drive account penetration by expanding relationships beyond existing contacts • Maintain accurate Salesforce records for accounts, referrals, opportunities, notes, next steps, contacts, dates, and account plans • Manage pipeline funnel to support forecast accuracy, linearity, and revenue predictability • Provide regular updates on bookings performance, referral generation, conversion progress, pipeline quality, and account risks • Partner with internal teams to support customer needs and commercial growth • Share customer insights, market trends, competitive intelligence, and product feedback with internal teams

• Perform a systems architect role on business to business (B2B) software implementation development projects. • Lead client PLM integration projects on requirement analysis, solution architecture and road map • Be responsible for and carry out software design and development • Comfortable in presentations in presales discovery • Strong in work estimation • Proactively engage with stakeholders to analyze customers’ needs and alignment with requirements. • Interact with technical groups to support business development opportunities within client organizations • Monitor quality of the development work following from your architect blueprints • Be able to communicate with IT leadership within the world's largest companies • Translate business integration needs into architectural, functional and technical designs • Create and improve the formal definition of operational requests, responses and data exchange • Create a formal calling convention and API and data exchange • Contribute to continued process improvement, and develop repeatable methodologies and best practices • Engage in development where required

• Lead end-to-end Oracle Cloud PLM and F4PLM implementations from discovery through go-live and hypercare. • Build trusted relationships with executive stakeholders and lead steering committee meetings. • Own solution design, project delivery, scope, quality, budget, and client satisfaction. • Lead presales activities, including demonstrations, discovery workshops, estimates, and solution proposals. • Guide clients on Oracle Cloud PLM, Oracle Integration Cloud (OIC), Redwood UI, integrations, and data migration strategies. • Mentor senior consultants, establish delivery best practices, and contribute to the continued growth of our consulting practice. • Identify opportunities to expand client value through additional Oracle Cloud solutions and services.

• Develop, execute, and optimise multi-channel demand generation campaigns to drive Marketing Qualified Leads (MQLs), pipeline, and revenue. • Create and implement strategic marketing plans aligned to growth targets across the Industry Solutions division and its three business units. • Build and manage lead nurture programs that accelerate prospect progression through the buyer journey. • Partner closely with Product Marketing to translate go-to-market strategies, customer insights, and buyer personas into effective campaigns. • Execute integrated marketing campaigns across email, paid media, webinars, events, website, 3rd party media, and social. • Coordinate campaign assets, messaging, and activation plans across multiple stakeholders. • Collaborate with external agency to execute paid media, trade media, digital advertising, and lead generation programs. • Partner with the Events team to support a global calendar of trade shows, conferences, webinars, and industry events. • Own MQL processes and lead management across the Industry Solutions division. • Build and manage Salesforce campaigns, ensuring accurate campaign attribution and reporting. • Use Pardot (Marketing Cloud Account Engagement) to create and manage email campaigns, engagement studio nurture programs, automated lead workflows and segmentation. • Track, analyse, and monitor key metrics including MQL generation, lead-to-opportunity conversion, pipeline contribution and campaign ROI. • Deliver actionable insights and recommendations to relevant stakeholders. • Establish testing frameworks for continuous optimisation of messaging, channels, and audience targeting.

• Apoiar o planejamento e a execução de auditorias de segunda e terceira parte, bem como atividades de validação e verificação (VVB) de informações ambientais, assegurando conformidade com padrões ESG, regulamentos ambientais e critérios específicos de certificação. • Atuar especialmente em projetos de carbono e sustentabilidade ao longo da cadeia de produção e beneficiamento de alimentos, insumos e outros setores relevantes, aplicando metodologias reconhecidas e baseando-se em evidências objetivas. • Contribuir para a consistência técnica, a rastreabilidade, a transparência e a imparcialidade dos processos de avaliação, com autonomia progressiva conforme competências comprovadas e registradas no CIMS. • Contribuir no planejamento e execução de auditorias nacionais e internacionais, de segunda parte (clientes e fornecedores) e terceira parte (auditorias externas). • Executar atividades de amostragem de locais, realização de entrevistas e definição de cronogramas de auditoria, assegurando alinhamento com os padrões estabelecidos. • Preparar atividades preliminares de auditoria, consultando partes interessadas, pesquisando antecedentes e coletando documentos-chave para otimizar tempo e qualidade do processo. • Executar atividades de validação/verificação e auditorias remotas ou presenciais, conforme requisitos normativos do escopo (ISO 19011, ISO 17065, ISO 14065:2023, ISO 17029:2021), com autonomia concedida mediante comprovação de competências registradas no CIMS, baseando-se em evidências coletadas e garantindo independência, imparcialidade e objetividade. • Elaborar relatórios e checklists de auditoria, submetendo-os para revisão técnica ou aprovação, garantindo qualidade e rastreabilidade da informação. • Registrar e acompanhar relatórios de não conformidade, analisando planos de ação dos clientes e monitorando a implementação de medidas corretivas. • Apoiar a aplicação de metodologias de contabilização de emissões de GEE, assegurando coerência com padrões reconhecidos. • Verificar a conformidade com padrões internacionais de sustentabilidade, incluindo relatórios de impacto, regulamentos ambientais e salvaguardas sociais e ambientais, quando aplicável. • Registrar despesas de viagem e comprovações administrativas conforme normas internas. • Manter atualizados registros pessoais e profissionais (certificados de auditoria, logs, vistos, passaporte, CNH, vacinas). • Participar de treinamentos e reuniões internas, promovendo aprendizado contínuo em práticas de auditoria e certificação. • Cumprir normas internas e de clientes sobre saúde, segurança e compliance. • Identificar riscos, desvios e oportunidades de melhoria, comunicando as equipes responsáveis para definição de ações corretivas. • Assegurar confidencialidade e ausência de conflitos de interesse em todas as atividades desempenhadas.