CTG is seeking an experienced Epic Dorothy Analyst. Location: Remote Duration: 12 months We are seeking an experienced Epic Dorothy Analyst to support a net-new Epic implementation of this module with a primary focus on EpicCare Ambulatory, Hospice, and Home Health workflows within the Epic Dorothy module. This role will be instrumental in designing, building, testing, and optimizing workflows to support clinical and operational excellence across ambulatory, hospice, and home health services. The ideal candidate brings strong implementation experience, deep workflow knowledge, and the ability to collaborate cross-functionally in a fast-paced healthcare IT environment. Key Responsibilities: Implementation & Build - Lead design, build, and configuration of Epic Dorothy for home health and hospice services. - Collaborate with operational and clinical stakeholders to gather requirements and translate them into system functionality. - Configure and optimize workflows within EpicCare Ambulatory to ensure seamless integration with Dorothy. - Develop SmartForms, SmartTexts, navigators, order sets, and documentation templates. - Build and maintain security classes and user roles as appropriate. Workflow Design & Optimization - Map current and future-state workflows for home health and hospice operations. - Align build with regulatory requirements (CMS, Conditions of Participation, OASIS documentation). - Ensure interoperability between Ambulatory, Hospice, and Home Health workflows. - Identify opportunities for automation and process improvement. Testing & Go-Live Support - Develop and execute integrated test scripts. - Support unit, system, and integrated testing cycles. - Participate in go-live planning and provide at-the-elbow support during activation. - Troubleshoot post-go-live issues and support stabilization efforts. Integration & Reporting - Collaborate with technical teams on interfaces and data exchange. - Support reporting needs for quality metrics, compliance, and operational performance. - Assist with data conversion and validation for net-new implementation. Documentation & Governance - Maintain detailed design documentation and build records. - Participate in governance committees and change control processes. - Ensure adherence to implementation timelines and project milestones. Background in settings that prioritize behavioral health as a core component of patient care is strongly preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at anisha.muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $130,000 to $145,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Role Description We’re looking for a Product Owner to own BUSY end-to-end, keeping hardware, mobile & desktop apps, integrations, user journeys, activation, retention, and new features all in sync. You’ll need sharp product judgment, strong prioritization, and leadership skills to transform ideas, feedback, constraints, and opportunities into actionable plans and tangible product progress. Qualifications - 5+ years of experience as a Product Owner, Product Manager, or Product Lead. - Hands-on product ownership — you make things happen, not just talk about them. - Comfortable working at the intersection of hardware and software. - Able to see the product as a whole: device, app, integrations, states, constraints, dependencies. - Skilled at turning scattered inputs into a clear structure and priorities. - Writes product requirements clearly and without fluff. - Experienced collaborating with engineers and designers in a shared context. - Confident with technical topics: APIs, integrations, device behavior, cross-platform logic. - Protects the product focus — doesn’t try to fit everything into the roadmap. - Makes decisions grounded in common sense, user signals, and data, not just intuition. Requirements - Hands-on experience with consumer hardware, companion apps, or connected devices. - Background in productivity products, focus tools, or behavioral UX. - Experience with automation, integrations, or developer-facing features. - Familiarity with community-driven products. - Experience working on fast-moving products that are still actively evolving. Responsibilities - Own the BUSY product as a unified system, not just a collection of features. - Define and prioritize the roadmap for BUSY Bar and BUSY App. - Specify how key scenarios should work: focus mode, timers, distraction blocking, statuses, integrations, and automations. - Keep hardware, app, and integrations aligned so the product stays cohesive. - Work with user feedback, community signals, and internal team context. - Collaborate with design and development to decide which features should be built and which should not. - Turn ideas and discussions into clear product requirements, user flows, and actionable tasks. - Monitor onboarding, activation, retention, and repeat usage. - Participate in launching new features and improving existing ones. - Align product decisions across design, development, marketing, support, and operations. Benefits - Fully remote from anywhere in the world. - You will be provided with all the necessary equipment for a comfortable working environment. - Benefits such as VHI, corporate sports, foreign language courses, and therapy sessions. - A five-day workweek with a flexible start of the working day.

• You are responsible for the “Core Reliability & Connectivity” roadmap • You act as the primary interface between our engineering team and business stakeholders to ensure our platform remains production-ready while delivering scalable value. • You translate complex technical challenges (e.g., refactoring, security, protocol updates) into tangible business value and incorporate them into the official roadmap. • You work closely with the Lead Software Architect and the Agile Delivery Lead to specify requirements for high-tech features (e.g., OPC UA, MQTT, container architecture). • You balance “feature hype” and “technical debt” to sustainably secure the platform’s stability. • You take full ownership of the technical backlog and ensure the engineering team works on agreed priorities.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow's Workflow Data Fabric capabilities to support AI solutions on the platform. What you get to do in this role: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Devising and reporting on integration development plans and strategies. - Implement robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. - Developing asynchronous messaging architectures, rule-based systems, and network architectures. - Coordinating activities with other developers to ensure that integration projects are completed on time. - Formulating strategies and designing architectures for systems integrations. - Ensuring that best practices in integration processes are followed by the organization. - Act as an SME to solve complex user issues related to Integrations solutions. - Checking and correcting conflicts in data configurations and overlaps. - Maintaining the integrity and smooth functioning of the company's integration architecture. - Analyzing and improving current system integrations and migration strategies. - Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: - At least 8 years of configuration/development experience for complex, highly capable, integration technologies - Maintain at least 2 ServiceNow mainline CIS certifications - Maintain ServiceNow Certified Application Developer (CAD) certification - Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies - Act as a technical lead on any engagement - Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems - Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) - Strong Javascript skills with practical experience - Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms. - Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies - Connect chat, agent chat, and virtual agent configuration and design experience - Experience with Self Hosted implementations and/or Domain Separation is a plus - Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment - Proven team builder with the ability to mentor and develop talent - Analytical and problem-solving abilities - A keen eye for detail and the ability to spot and fix errors in complex code - Ability to perform tasks independently - Good presentation and report-writing skills - Up to 30% travel annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.