Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityTo achieve our ambitious goals, we’re looking for a Customer Care Specialist to join our Mail team. This person will directly impact the enhancement of Superhuman's product offerings and the transformation of the customer experience through innovative customer care. In this role, you will: - Become Superhuman's most knowledgeable product expert. - Excite, educate, and encourage customers to make them brilliant at email. - Communicate with customers via emails and tickets to solve their problems and improve their lives. - Be the voice of our customers, and evangelize internally for what they need. - Influence our product and growth strategy to further delight our customers. - Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience. - Go above and beyond by creating bespoke moments of delight. Qualifications - 1+ year of experience in customer-facing roles, with a technical software product. - You can distill complexity into clear, concise messaging. You’re effective and are excellent at working in a remote-first environment. - You move on from difficult situations stronger and happier, and bring care and intention to how your words and actions make others feel. - You love to troubleshoot and get to the root of technical challenges. - You develop problem-solving and communication strategies with a deep understanding of human behavior, and you enjoy creating delight and moments of pleasant surprise. - You accept full accountability and take the initiative to find solutions that deliver better results. - You embrace opportunities, welcome feedback, and believe you and others can always grow. - You believe AI will revolutionize how we work and the experiences we create for our customers. Driven by passion and curiosity, you leverage AI to increase your own productivity and the impact of your team. - You have a demonstrated ability to work independently with minimal guidance, proactively manage tasks and priorities across multiple projects, analyze and execute work efficiently, collaborate effectively with cross-functional teams, and thrive in fast-paced, results-driven environments. Support for you, professionally and personally - Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. - A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. - Comprehensive benefits: Superhuman offers all team members competitive pay along with a benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more. We encourage you to applyAt Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law. For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here. #LI-MAIL

Role Description This is an exciting time to be joining our customer service team which we call the Soho Support Team (SST). The Coordinator will report into the Soho Support Manager for Membership and will be responsible for delivering a first-class service to our members globally, whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. - Be an enthusiastic first point of contact for Soho House member queries via telephone and email. - Respond to queries in a timely manner and adhere to departmental SLA’s. - Offer a pro-active service to our diverse membership through telephone and email, including but not limited to: - Membership administration - Club and restaurant enquiries - Use the Salesforce database to create, look up, and update records for current and potential members and bookings. - Set up new member and member renewal payments via credit card, Direct Debit, ACH, and occasional bank transfer payments, ensuring all transactions are handled accurately and as per company/legal guidelines. - Be part of a team responsible for the general administration of our houses globally (and future house openings), along with table reservations and event queries for US properties. - Amend, pause, transfer, and upgrade memberships, ensuring compliance with the appropriate Terms & Conditions. - Support other departments with information requests. - Handle any ad-hoc projects given by the Head of Support / Soho Support Manager. Qualifications - At least one year of customer-facing experience, preferably in a membership environment. - Experience in working to personal and departmental targets, SLA, and KPIs. - An enthusiasm for providing first-class customer service is a must. - Experience of working with Salesforce/CRM System and Open Table. - Experience of communicating in a friendly but professional manner in fluent English. - Experience of working in a fast-paced team environment. - Excellent verbal & written communication skills in English. - Passion for customer service and enjoyment in elevating the customers' experience through knowledge, empathy, and attention to detail. - Professional telephone manner and strong written correspondence skills. - IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail. - Highly motivated, adaptable, and able to demonstrate a willingness to learn & progress.

Title: Customer Service Representative Location: Horsham United States Job Description: Come join the AAMCO Transmissions and Total Car Care Corporate Team in our Corporate Office in Horsham, PA. AAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative who can offer extraordinary customer service while speaking to every customer promptly, with empathy and sincerity. AAMCO Transmissions is an "Employer of Choice" in the automotive business for 60+ years offering competitive pay, PTO, excellent insured benefits including medical, dental, vision, Life Insurance, STD, LTD, and a 401(k) plan with company matching funds, no weekends, and The AAMCO Promise and commitment to take excellent care of our customers with the highest priority service. AAMCO Transmissions also offers excellent training by our tenured Customer Support Team with 40+ years of customer support expertise. Role & Responsibilities - Manage large amounts of incoming calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Meet personal/customer service team performance targets - Provide customers appropriate solutions and alternatives efficiently and follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and document appropriately in Salesforce - Follow communication procedures, guidelines, and policies Qualifications & Experience - Proven customer support experience or experience as a client service representative - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of customers - Excellent communication skills - Ability to multi-task, prioritize, and manage time effectively - 18 years of age or older - High School Diploma or equivalent - At least 6 months of previous call center experience a plus - Proficient in PC operation and navigation - Full-Time schedule availability within hours of operations: 8:30am-5:30pm Eastern Monday-Friday - Prior Salesforce or other CRM experience strongly preferred - Prior Automotive experience a plus - Willing to submit to background check (includes education and employment verification) - Bilingual (Spanish) a PLUS Compensation - Range from $14 to $20 per hour, increases for performance and tenure Job Type: Full-time Benefits: - 401(k) - Dental insurance - Employee assistance program - Health insurance - Health savings account - Life insurance - Paid time off - Paid training - Vision insurance - Work from home Schedule: - 8-hour shift - Day shift Education: - High school or equivalent (Required) - Some college or college degree (Preferred) Work Location: 3 days at Horsham Office with 2 days remote

• Facilitate the client onboarding process, ensuring seamless transitions from referral to assessment while maintaining accurate and timely documentation. • Serve as the face of BTS by providing outstanding customer service to new clients and families, guiding them through the intake process with empathy and clarity. • Act as the central point of communication between families, insurance providers, authorization teams, and clinical staff to ensure alignment and timely service delivery. • Contact new client referrals promptly, guide families through onboarding paperwork, and assist in gathering all required documents to ensure a smooth start of services. • Work closely with insurance providers to obtain and track authorizations, minimizing delays in starting services. • Conduct calls with families to gather information, provide updates, and support them throughout the onboarding process. • Maintain accurate, organized, and up-to-date client records in compliance with regulatory standards. • Identify opportunities to grow services, including outreach to new geographic areas or service lines. • Develop and maintain strong relationships with referral sources such as pediatricians, schools, and early intervention programs. • Track and manage contracts to ensure timely renewals and compliance. • Monitor and analyze key metrics and intake trends to support operational and strategic decisions. • Assist with general administrative tasks including filing, scanning, and data entry. • Manage multiple tracking systems to ensure timely follow-ups and efficient workflow management. • Use platforms such as Google Workspace and NPA to streamline processes and maintain organization.