Tripoint Solutions LLC

Role Description We are seeking a detail-oriented and customer-focused Mid-Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service. Candidates must possess strong communication skills, experience with IT systems or business operations, and proficiency in Microsoft Office applications. An active Secret Clearance is required for this position. Location: Remote. The selected candidate must be currently located in, or willing to relocate to, one of the states supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided.) Responsibilities: - Provide day-to-day technical support and troubleshooting for the Navy ERP FI-DTS module. - Research, track, and document resolutions for help desk tickets and system discrepancies submitted via SNAP. - Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance. - Collaborate with Navy financial stakeholders to understand their needs and translate them into effective system configurations and improvements. - Proactively monitor the health of the DTS-to-ERP interface. - Identify patterns in data transmission failures and coordinate with technical teams to maintain system stability, security, and best practice compliance. - Create and maintain clear, audit-compliant documentation including support logs, resolution guides for common errors, and user-friendly "how-to" guides tailored for Navy users. - Support testing and deployment of Navy ERP updates, patches, and new features to ensure smooth rollouts with minimal impact. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. - Proven experience supporting SAP ERP systems in a professional environment. - Strong understanding of ERP concepts and SAP module functionalities. - Excellent problem-solving skills and ability to troubleshoot complex system issues. - Effective communication skills to interact with technical teams and business users. Requirements - Active Secret Clearance. - Applicants selected may be subject to a government security investigation. - USA Citizenship is required. Preferred Qualifications - SAP certification in relevant modules (e.g., SAP FI, SAP MM, SAP SD). - Experience with SAP S/4HANA migration or implementation projects. - Familiarity with database management and integration technologies related to SAP. - Knowledge of ITIL processes and service management frameworks. - Prior experience working in the Professional, Scientific, and Technical Services industry. Benefits - Medical, Dental, Vision benefits with a national provider network. - Flexible Spending and Health Savings Accounts (FSA & HSA). - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance. - Paid time off (PTO). - 11 paid holidays. - 401(k) Retirement Plan. - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications. - Monthly transportation, parking, and cell phone service reimbursement.

Role Description TPS is seeking an experienced Technical Trainer specializing in IBM TRIRIGA to lead the design and delivery of comprehensive training programs for a federal workforce. In this role, you will bridge the gap between complex software functionality and federal real property mandates, ensuring employees can effectively utilize the agency’s Integrated Workplace Management System (IWMS). - Develop tailored instructional materials - Manage hands-on training environments - Assess workforce readiness - Empower staff to optimize facility management - Streamline reporting - Maintain high standards of data integrity Location: Remote. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided) Clearance Requirements: Applicants selected may be subject to a government security investigation. USA Citizenship (required) Qualifications - 5+ years of experience in instructional design, training delivery, or IT systems training, including experience supporting federal clients or enterprise platforms (IBM TRIRIGA preferred) - Ability to translate technical concepts into clear business language; experience applying adult learning principles - Proficiency with tools such as Captivate, Articulate, or Camtasia - Demonstrated experience delivering training to federal employees and contractors with varying technical skill levels - Knowledge of federal asset management principles, including Federal Real Property Profile (FRPP) - Experience with IWMS platforms such as TRIRIGA or Archibus Requirements - Advanced IBM TRIRIGA Expertise: Deep functional knowledge of TRIRIGA IWMS, including modules such as Real Estate Management, Facilities Management, or Operations & Maintenance - IBM certification (Application Developer or Deployment Professional) strongly preferred Benefits - Medical, Dental, Vision benefits with a national provider network - Flexible Spending and Health Savings Accounts (FSA & HSA) - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental - Supplemental Insurance - Paid time off (PTO) - 11 paid holidays - 401(k) Retirement Plan - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications - Monthly transportation, parking, and cell phone service reimbursement

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Business Analyst / Product Delivery Analyst to support a high-visibility federal client by translating mission and operational needs into scalable SharePoint Online and Microsoft Power Platform solutions. In this role, you will guide initiatives from requirements discovery through agile delivery and operational sustainment, partnering with client leadership, product stakeholders, and development teams to deliver modern collaboration and automation capabilities. This role sits at the intersection of business analysis, agile delivery, and low-code solution development, and plays a critical part in helping organizations modernize workflows, improve knowledge management, and accelerate mission outcomes. Successful candidates bring strong analytical skills, excellent stakeholder engagement abilities, and a passion for improving business processes through technology. Location: Remote. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided) Clearance Requirements - Applicants selected may be subject to a government security investigation. - USA Citizenship (required) Responsibilities - Lead stakeholder discovery sessions to identify business needs, operational challenges, and opportunities for process improvement. - Translate business needs into clear product requirements, user stories, and acceptance criteria. - Analyze current workflows and design improved business processes and solution approaches. - Develop supporting artifacts including: - business process diagrams - workflow documentation - user journeys - requirements traceability - Partner with product and technical leadership to prioritize backlog items aligned with mission and roadmap objectives. - Provide ongoing clarification of requirements and business rules to development teams during delivery cycles. Delivery & Backlog Management - Facilitate agile team ceremonies including backlog refinement, sprint planning, and retrospectives. - Maintain a well-groomed backlog that reflects evolving stakeholder priorities and roadmap goals. - Track delivery progress, dependencies, risks, and issues across initiatives. - Partner with contractor and client leadership to support roadmap execution and communicate delivery status. - Promote agile best practices and continuously improve team processes and backlog management standards. Reporting, Insights & Continuous Improvement - Develop reporting and dashboards to communicate delivery metrics, backlog health, and operational insights. - Analyze service and backlog data to identify trends, risks, and opportunities for improvement. - Provide regular reporting to leadership on initiative status and delivery performance. - Identify opportunities to leverage low-code platforms and automation to improve business operations. Qualifications - 3–5 years of experience in business analysis supporting enterprise technology initiatives. - 3+ years working within agile development environments. - Experience facilitating stakeholder sessions and translating needs into user stories and product requirements. - Experience supporting enterprise collaboration platforms such as SharePoint Online. - Strong experience creating: - business process diagrams - functional requirements - user stories and acceptance criteria - Experience supporting direct client engagement and stakeholder communication. - Strong analytical and reporting skills, including experience working with Excel or similar tools to analyze backlog or service data. Preferred Qualifications - Experience supporting SharePoint Online or Power Platform development teams. - Familiarity with Microsoft Power Platform tools including: - Power Apps - Power Automate - Power BI - Experience supporting operations and maintenance (O&M) environments. - Scrum Master or Product Owner certification. - Experience identifying opportunities for AI-enabled or automation solutions within federal environments. Hiring Process - Our hiring process typically includes: - Initial recruiter screening - In-person interview with project team - Candidates should be prepared to participate in an onsite interview in Arlington, VA during the Interview stage of the process.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Project Manager will lead and oversee the planning, execution, and successful delivery of data migration projects within federal or IT programs. This role requires strong expertise in DevSecOps principles, project management tools such as JIRA, and the ability to coordinate cross-functional teams effectively. The Project Manager will ensure security is integrated throughout the project lifecycle, manage resources, and maintain clear communication channels among all stakeholders. - Lead project planning, execution, and delivery for data migration initiatives and IT/federal programs. - Implement and oversee DevSecOps best practices to ensure security and compliance throughout the project lifecycle. - Manage cross-functional teams and ensure alignment with client objectives. - Utilize JIRA for project tracking, sprint planning, and issue management. - Monitor project performance, mitigate risks, and resolve issues promptly. - Communicate effectively with stakeholders and provide regular status updates. Qualifications - Bachelor’s Degree in Business, IT, Program Management, or related field. - 10+ years of experience in program or project management. - Project Management Professional (PMP) certification or equivalent. - Experience with Agile or other iterative project management methodologies. - Advanced skills in project documentation and administration. - Proficiency with JIRA and familiarity with other project management tools (e.g., Asana, Trello). - Hands-on experience with DevSecOps frameworks and security integration in project delivery. - Experience managing cross-functional teams in IT or federal projects, particularly involving data migration. Requirements - Must be located in DC, Virginia, or Maryland. - Applicants selected may be subject to a government security investigation. - USA Citizenship (required). Benefits - Medical, Dental, Vision benefits with a national provider network. - Flexible Spending and Health Savings Accounts (FSA & HSA). - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental. - Supplemental Insurance. - Paid time off (PTO). - 11 paid holidays. - 401(k) Retirement Plan. - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications. - Monthly transportation, parking, and cell phone service reimbursement.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Support Chat Specialist provides technical and functional support to military, civilian, and contractor personnel utilizing Department of Defense travel systems managed by the Defense Travel Management Office (DTMO). These roles support enterprise-level travel platforms including the Defense Travel System (DTS), Government Travel Charge Card (GTCC) programs, and associated financial management interfaces via online Chat. - Ensure timely resolution of user issues related to authorizations, vouchers, travel policy compliance, system access, and account management. - Maintain adherence to DoD cybersecurity and data protection standards. Location: Remote. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided) Clearance Requirements - Active or eligible Secret U.S. Government Security Clearance Key Responsibilities - Customer Support & Incident Resolution - Serve as first point of contact for DTS and travel-related inquiries via phone, email, and ticketing systems. - Troubleshoot system access, CAC authentication, profile setup, routing lists, and document processing errors. - Resolve travel authorization and voucher submission issues. - Escalate complex functional or technical issues to Tier III support or system administrators as required. - Document incidents, service requests, and resolutions in accordance with ITIL best practices. - Functional Support – Travel Policy & Compliance - Provide guidance on Joint Travel Regulations (JTR) policies. - Assist users with per diem calculations, entitlements, and reimbursement questions. - Support Government Travel Charge Card (GTCC) account-related inquiries. - Monitor and report on recurring user issues to identify systemic improvements. - Systems & Technical Support - Support enterprise applications including: - Defense Travel System (DTS) - CAC / PKI authentication environments - DoD Enterprise Email / Microsoft 365 - ServiceNow or equivalent ticketing platforms - Perform account provisioning and role management in accordance with RMF and cybersecurity policies. - Coordinate with cybersecurity teams to ensure compliance with DoD IA requirements. - Reporting & Performance Metrics - Track SLA compliance and ticket resolution timelines. - Provide weekly/monthly reports on ticket volume, trends, and resolution metrics. - Identify opportunities to improve customer experience and reduce repeat incidents. Qualifications - Active Secret Clearance (or ability to obtain) - 2+ years of Help Desk or Service Desk experience in a federal or DoD environment - Experience supporting enterprise financial or travel systems - Familiarity with: - Defense Travel System (DTS) - Joint Travel Regulations (JTR) - CAC/PKI authentication - ITSM ticketing systems (ServiceNow preferred) - Strong troubleshooting and analytical skills - Excellent written and verbal communication skills - Ability to work in a fast-paced, mission-focused environment Preferred Qualifications - ITIL Foundation Certification - CompTIA Security+ (or DoD 8570 compliant certification) - Experience supporting large DoD user bases (10,000+ users) - Prior experience as a Defense Travel Administrator (DTA) - Understanding of DoD financial management processes Benefits - Medical, Dental, Vision benefits with a national provider network - Flexible Spending and Health Savings Accounts (FSA & HSA) - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance - Paid time off (PTO) - 11 paid holidays - 401(k) Retirement Plan - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications - Monthly transportation, parking, and cell phone service reimbursement

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Technical Support Specialist provides technical and functional support to military, civilian, and contractor personnel utilizing Department of Defense travel systems managed by the Defense Travel Management Office (DTMO). These roles support enterprise-level travel platforms including: - Defense Travel System (DTS) - Government Travel Charge Card (GTCC) programs - Associated financial management interfaces The specialist ensures timely resolution of user issues related to: - Authorizations - Vouchers - Travel policy compliance - System access - Account management Location: Remote. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided) Qualifications - Active Secret Clearance (or ability to obtain) - 2+ years of Help Desk or Service Desk experience in a federal or DoD environment - Experience supporting enterprise financial or travel systems - Familiarity with: - Defense Travel System (DTS) - Joint Travel Regulations (JTR) - CAC/PKI authentication - ITSM ticketing systems (ServiceNow preferred) - Strong troubleshooting and analytical skills - Excellent written and verbal communication skills - Ability to work in a fast-paced, mission-focused environment Requirements - Active or eligible Secret U.S. Government Security Clearance Benefits - Medical, Dental, Vision benefits with a national provider network - Flexible Spending and Health Savings Accounts (FSA & HSA) - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance - Paid time off (PTO) - 11 paid holidays - 401(k) Retirement Plan - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications - Monthly transportation, parking, and cell phone service reimbursement

About Company: About Tripoint Solutions We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech—making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better—for everyone. TPS Company Values - We value and respect each employee's dedicated work and unique contributions as they directly impact who we are and what we do. - Your talent and innovative thinking bring leading-edge solutions to our customers. - Our success is driven by the dedication of our employees. - Employee-generated solutions have sustained our continued success and customer satisfaction Benefit Offerings Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program. We offer all full-time employees: - Medical, Dental, Vision benefits with a national provider network - Flexible Spending and Health Savings Accounts (FSA & HSA) - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental - Supplemental Insurance - Paid time off (PTO) - 11 paid holidays - 401(k) Retirement Plan - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications - Monthly transportation, parking, and cell phone service reimbursement Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled About the Role: The Help Desk Support Specialist provide technical and functional support to military, civilian, and contractor personnel utilizing Department of Defense travel systems managed by the Defense Travel Management Office (DTMO). These roles support enterprise-level travel platforms including the Defense Travel System (DTS), Government Travel Charge Card (GTCC) programs, and associated financial management interfaces. The specialist ensures timely resolution of user issues related to authorizations, vouchers, travel policy compliance, system access, and account management while maintaining adherence to DoD cybersecurity and data protection standards. Location: Remote. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided) Clearance Requirements: - Active or eligible Secret U.S. Government Security Clearance Key Responsibilities Customer Support & Incident Resolution - Serve as first point of contact for DTS and travel-related inquiries via phone, email, and ticketing systems. - Troubleshoot system access, CAC authentication, profile setup, routing lists, and document processing errors. - Resolve travel authorization and voucher submission issues. - Escalate complex functional or technical issues to Tier III support or system administrators as required. - Document incidents, service requests, and resolutions in accordance with ITIL best practices. Functional Support – Travel Policy & Compliance - Provide guidance on Joint Travel Regulations (JTR) policies. - Assist users with per diem calculations, entitlements, and reimbursement questions. - Support Government Travel Charge Card (GTCC) account-related inquiries. - Monitor and report on recurring user issues to identify systemic improvements. Systems & Technical Support - Support enterprise applications including: - Defense Travel System (DTS) - CAC / PKI authentication environments - DoD Enterprise Email / Microsoft 365 - ServiceNow or equivalent ticketing platforms - Perform account provisioning and role management in accordance with RMF and cybersecurity policies. - Coordinate with cybersecurity teams to ensure compliance with DoD IA requirements. Reporting & Performance Metrics - Track SLA compliance and ticket resolution timelines. - Provide weekly/monthly reports on ticket volume, trends, and resolution metrics. - Identify opportunities to improve customer experience and reduce repeat incidents. Minimum Qualifications: - Active Secret Clearance (or ability to obtain) - 2+ years of Help Desk or Service Desk experience in a federal or DoD environment - Experience supporting enterprise financial or travel systems - Familiarity with: - Defense Travel System (DTS) - Joint Travel Regulations (JTR) - CAC/PKI authentication - ITSM ticketing systems (ServiceNow preferred) - Strong troubleshooting and analytical skills - Excellent written and verbal communication skills - Ability to work in a fast-paced, mission-focused environment Preferred Qualifications: - ITIL Foundation Certification - CompTIA Security+ (or DoD 8570 compliant certification) - Experience supporting large DoD user bases (10,000+ users) - Prior experience as a Defense Travel Administrator (DTA) - Understanding of DoD financial management processes