Higher Education Solutions Consultant
Location
United States
Posted
12 hours ago
Salary
$100K - $140K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Higher Education Solutions Consultant
Tripoint Solutions LLC
Role Description The Higher Education Consultant supports higher education institutions with: - Process improvement - Salesforce-related initiatives - Accreditation readiness - Compliance alignment - Data quality - Student lifecycle modernization This role works closely with: - Institutional leadership - Academic operations - Admissions - Registrar - Student services - Data teams - Salesforce administrators - Developers - Project managers The consultant serves as a liaison between business users and technical teams to ensure: - Salesforce solutions support student success - Operational improvements enhance institutional effectiveness - Regulatory compliance and accreditation expectations are met - Business processes are scalable Qualifications - Bachelor’s degree in Education, Business, Information Technology, or a related field - 8+ years of experience in higher education administration, consulting, business analysis, program management, student services, compliance, or related operational support - Experience supporting Salesforce, Salesforce Education Cloud, CRM systems, SIS platforms, or other student lifecycle technology - Strong understanding of higher education operations, including admissions, enrollment management, registrar functions, academic records, student services, transfer credit, and institutional reporting - Experience gathering requirements and creating BRDs, user stories, process flows, workflow documentation, meeting notes, decision logs, and acceptance criteria - Experience working with cross-functional teams, including business stakeholders, technical teams, data teams, leadership, and project managers - Familiarity with Agile project environments, Jira, Confluence, backlog management, sprint planning, demos, and testing support - Knowledge of accreditation readiness, compliance documentation, institutional effectiveness, continuous improvement, and evidence collection - Understanding of FERPA, student record confidentiality, policy governance, and higher education compliance requirements - Strong analytical, communication, facilitation, documentation, and stakeholder management skills - Ability to translate complex business needs into clear, actionable requirements for technical and non-technical audiences Requirements - Lead business analysis activities for higher education technology, Salesforce, compliance, accreditation, and process improvement initiatives - Gather, analyze, and document business requirements from stakeholders across admissions, registrar, academic operations, student services, institutional reporting, and leadership - Develop business requirements documents, user stories, acceptance criteria, process flows, decision logs, meeting notes, and functional documentation - Support Salesforce and Education Cloud-related initiatives, including student intake, applicant tracking, case management, student lifecycle tracking, reporting, and data visibility - Analyze current-state workflows and identify process gaps, redundancies, compliance risks, policy misalignment, and opportunities for improvement - Partner with Salesforce administrators, developers, data teams, and project managers to translate business requirements into technical solutions - Support user acceptance testing, release readiness, demo preparation, stakeholder feedback sessions, and post-implementation validation - Maintain Jira and Confluence documentation, including backlog items, sprint notes, requirements traceability, process documentation, and issue tracking - Support accreditation readiness through evidence-based documentation, process standardization, policy alignment, and continuous improvement tracking - Ensure processes and system recommendations align with FERPA, institutional policies, accreditation standards, reporting requirements, and student record integrity - Facilitate meetings and working sessions with business users, technical teams, data teams, compliance stakeholders, and institutional leadership - Provide recommendations that improve operational efficiency, user experience, student support, reporting accuracy, and institutional effectiveness Benefits - Medical, Dental, Vision benefits with a national provider network - Flexible Spending and Health Savings Accounts (FSA & HSA) - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance - Paid time off (PTO) - 11 paid holidays - 401(k) Retirement Plan - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications - Monthly transportation, parking, and cell phone service reimbursement
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