• Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries. • Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support. • Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform. • Educate customers on software features and functionality through clear explanations and product guidance. • Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement. • Test new features and software updates to ensure quality and functionality before release. • Partner with Development and other internal teams to resolve complex issues and advocate for customer needs. • Identify opportunities to improve internal processes, support documentation, and the overall customer experience. • Monitor recurring customer trends and feedback to help drive continuous improvements across the business. • Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.

• Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism. • Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient‑friendly explanations. • Maintain a consistent tone that reflects Salvo’s values: supportive, empowering, and solution‑oriented. • Follow up proactively until each issue is fully resolved — no loose ends. • Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion. • Follow established workflows for benefit checks, escalations, and provider‑office boundaries. • Ensure all information given to patients is consistent with Salvo policies and updated processes. • Troubleshoot patient issues related to the app, onboarding, or device setup before escalating. • Identify recurring issues and flag them to leadership with context and examples. • Adapt quickly to new tools, workflows, and process updates. • Monitor Slack for team tags and respond promptly when not on calls. • Partner with Engagement to ensure smooth handoffs and aligned messaging. • Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture. • Show up on time, prepared, and camera‑ready for meetings and trainings. • Take ownership of your queue, your follow‑ups, and your accuracy. • Ask questions when unsure and seek clarity rather than guessing.

• Provide customer service to rental car customers addressing inquiries • Use appropriate tools and resources for resolution • Maintain product and process knowledge related to services • Exhibit effective communication skills tailored to the audience • Meet performance goals established for the position

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.