Think Academy US

Role Description Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels. - Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone. - Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication. - Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved. - Guide customers through the learning journey and help ensure students receive a smooth and positive learning experience. - Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience. - Maintain a high standard of service quality, empathy, and professionalism in every interaction. - Contribute to customer success initiatives, operational improvements, and user-experience optimization projects. Qualifications - Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired. - Fast learner with the ability to understand complex processes, policies, and product details. - Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations. - Excellent communication skills — capable of explaining information simply, professionally, and empathetically. - Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting. - Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families. - Tech-savvy and comfortable using multiple communication tools and internal systems. - Excellent verbal and written communication skills. - Fluency in Mandarin is required; proficiency in English communication is essential. Requirements - Work Hours: Day shift: Mon-Fri: 10am-7pm; Sat-Sun: 8:30am-5:30pm; Night shift: 3pm-12am. - Candidates who are available Fri-Sun will be given priority. Company Description Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Role Description - Curriculum structure discussion: Participate in designing lesson structures and instructional activities for assigned units - Courseware development: Finalize product design details and complete courseware production - Supporting materials development: Create pre-class, during-class, and post-class teaching support materials - Revision based on feedback: Adjust courseware logic and details of supporting materials promptly according to feedback - Content review and finalization: Conduct final content review to ensure logical consistency, accurate alignment with standards, and file finalization Qualifications - 3–5 years of frontline teaching experience in U.S. K–5 ELA - 3+ years of experience in ELA curriculum product development, with a track record of independently designing or deeply participating in reading and writing curriculum development - Familiar with Common Core ELA standards for reading and writing skills, as well as reading & writing classroom activity design - Proficient in major U.S. reading and writing instructional frameworks (e.g., Reader's Workshop, Writer's Workshop) - Clear and rigorous instructional logic, strong learning ability - Able to deliver curriculum products on time and with high quality Requirements - (At least one of conditions 1 and 2 must be satisfied) Benefits - Compensation: $20-$30 per hour - Job Type: Part-Time Company Description Think Academy is part of TAL Education Group (NY: TAL). TAL holds an esteemed reputation and influence in the education industry, standing as an industry leader with 20 years of technological and experiential accumulation. Joining Think Academy means becoming part of a global operation, with opportunities to learn the most cutting-edge and practical knowledge and skills. Headquartered in Beijing, China, Think Academy now operates in Hongkong China, US, UK, Canada, Singapore, Australia, Malaysia, and we are still expanding globally. As a crucial strategic business of TAL, Think Academy embodies an inclusive, pragmatic, and innovative corporate culture when expanding its global operations. Guided by a startup spirit from 0 to 1, it unites its people with shared beliefs, driven by mission, embracing responsibility, being open and honest, and giving it their all.

Role Description Think Academy's Middle School Math Competition team is looking for a part-time, remote teaching assistant to provide in-class and after-class assistance to our AMC10 students. Teaching assistants will guide and encourage students to develop and fulfill their academic potential and develop profound problem-solving skills. - Keeping the class proceeding in an orderly fashion, answering any questions students might have, communicating to parents about any absences, and generally making the environment conducive to students' study. - Reminding students to submit homework, grading homework, guiding students to office hours, and helping answer questions students or parents might have. - Providing timely and constructive feedback on student assignments and performances to promote continuous improvement. - Helping to maintain our WeCom parent group throughout the semester. - Recording video explanations for homework problems. - Editing textbooks and other learning materials. Qualifications - Bachelor's degree in Mathematics, Education, or a related field. Advanced degrees such as Master's, or experience in AMC10 competition are highly preferred. - Fluent in both English and Chinese to communicate with team members and parents. - Passionate about education, willing to help students achieve their potential. - Responsible and responsive to facilitate remote work. - Weekend availability is required. - Excellent communication and interpersonal skills with the ability to effectively engage and motivate students. Benefits - Flexible remote work - Teaching Fee: $30/hour - Non-Teaching Fee: $16-20/hour; Includes class preparation and after-class services such as grading homework, replying to parent messages, periodically giving feedback, etc. - Commission: 15% Target Performance Bonus - CPT/OPT accepted

Role Description Think Academy is expanding its competition math programs for students in North America. We are currently looking for Remote Math Competition Tutors to teach and support students preparing for AMC 8 and AMC 10 mathematics competitions. - Deliver online one-on-one math lessons focused on AMC 8 and AMC 10 competition preparation. - Teach in English using interactive and problem-solving based methods to help students develop strong analytical and logical thinking skills. - Guide students through competition-style problems and explain key concepts and strategies used in math competitions. - Help students build systematic approaches to common competition math topics such as number theory, algebra, counting, probability, and geometry. - Support students in developing confidence and effective test-taking strategies for math competitions. - Provide timely feedback and targeted guidance to support student understanding and continuous improvement. Qualifications - Bachelor’s degree or above; majors in Math, Economics, Finance, or related fields are preferred. - Experience in math competitions or relevant competition teaching/tutoring experience is highly preferred. - Strong math foundation; familiarity with competitions such as AMC, AIME, or MathCounts is preferred. - Bilingual proficiency in Mandarin is preferred. Requirements - Available to work during weekday evenings and weekends. Benefits - Pay starts from $20–25/hr, with opportunities for promotion and salary increases twice a year.

Role Description Think Academy U.S. is seeking an enthusiastic Remote PreK to K Math Teacher to work with students from Preschool to Kindergarten in math. Teachers will be expected to thoroughly understand math concepts, prepare lessons based on Think Academy's curriculum, deliver engaging and age-appropriate math classes, and communicate regularly with students and parents. - Preparing and teaching online math classes for students on a weekly basis (10-20 classes = approximately 10-20 hours/week) - Class assignments and teaching hours depend on your lesson preparation readiness and student satisfaction - Participating in paid teaching assistant work by attending classes and learning from experience lead teachers' teaching methods - Conducting trial lesson with new students to help them enroll in the correct classes (5-10 hours/week) - Grading homework and communicating with parents weekly to update them on students' learning progress and areas for improvement (3-5 hours/week) - Other work assigned by teaching management team Qualifications - Bachelor's degree or higher; all majors are welcome though Education or STEM-related majors are preferred! - Prior math teaching experience is a plus - High-energy, enthusiastic, and charismatic with the ability to engage and excite children effectively! - Passionate about teaching, responsible, and enthusiastic about working with children - Strong communication and interpersonal skills, especially with parents Requirements - Availability and willingness to work full-time from Tuesday to Sunday starting April 2026 Benefits - Competitive Pay: - Teaching Hours: $25-$30/hr - Administrative Hours (Lesson Prep, Grading, Parent Communication): $16-$21/hr - End-of-Semester Commission based on performance: Target 15% - Yearly Salary Estimate: 1st year Total Target Compensation: $40,000-$50,000 - Flexible Remote Work: Work from anywhere that suits you best! - Professional Growth: Teachers who consistently deliver high-quality classes may be promoted to management roles, which come with increased responsibilities, additional performance bonuses, and enhanced benefits - Paid Training Program: Leverage Think Academy's paid, Teacher Training Program to develop your career in education! - 401k and Health, Vision, and Dental Insurance (depending on eligibility)

Role Description Think Academy U.S. is seeking an enthusiastic Remote PreK to K Math Teacher to work with students from Preschool to Kindergarten in math. Teachers will be expected to thoroughly understand math concepts, prepare lessons based on Think Academy's curriculum, deliver engaging and age-appropriate math classes, and communicate regularly with students and parents. - Preparing and teaching online math classes for students on a weekly basis (10-20 classes = approximately 10-20 hours/week) - Class assignments and teaching hours depend on your lesson preparation readiness and student satisfaction - Participating in paid teaching assistant work by attending classes and learning from experience lead teachers' teaching methods - Conducting trial lessons with new students to help them enroll in the correct classes (5-10 hours/week) - Grading homework and communicating with parents weekly to update them on students' learning progress and areas for improvement (3-5 hours/week) - Other work assigned by teaching management team Qualifications - Bachelor's degree or higher; all majors are welcome though Education or STEM-related majors are preferred! - Prior math teaching experience is a plus - High-energy, enthusiastic, and charismatic with the ability to engage and excite children effectively! - Passionate about teaching, responsible, and enthusiastic about working with children - Strong communication and interpersonal skills, especially with parents Requirements - Availability and willingness to work full-time from Tuesday to Sunday starting April 2026 Benefits - Competitive Pay: - Teaching Hours: $25-$30/hr - Administrative Hours (Lesson Prep, Grading, Parent Communication): $16-$21/hr - End-of-Semester Commission based on performance: Target 15% - Yearly Salary Estimate: 1st year Total Target Compensation: $40,000-$50,000 - Flexible Remote Work: Work from anywhere that suits you best! - Professional Growth: Teachers who consistently deliver high-quality classes may be promoted to management roles, which come with increased responsibilities, additional performance bonuses, and enhanced benefits - Paid Training Program: Leverage Think Academy's paid, Teacher Training Program to develop your career in education! - 401k and Health, Vision, and Dental Insurance (depending on eligibility)

Role Description Think Academy is expanding its competition math programs for students in North America. We are currently looking for Remote Math Competition Tutors to teach and support students preparing for AMC 8 and AMC 10 mathematics competitions. - Deliver online one-on-one math lessons focused on AMC 8 and AMC 10 competition preparation. - Teach in English using interactive and problem-solving based methods to help students develop strong analytical and logical thinking skills. - Guide students through competition-style problems and explain key concepts and strategies used in math competitions. - Help students build systematic approaches to common competition math topics such as number theory, algebra, counting, probability, and geometry. - Support students in developing confidence and effective test-taking strategies for math competitions. - Provide timely feedback and targeted guidance to support student understanding and continuous improvement. Qualifications - Bachelor’s degree or above; majors in Math, Economics, Finance, or related fields are preferred. - Experience in math competitions or relevant competition teaching/tutoring experience is highly preferred. - Strong math foundation; familiarity with competitions such as AMC, AIME, or MathCounts is preferred. - Bilingual proficiency in Mandarin is preferred. Requirements - Available to work during weekday evenings and weekends. Benefits - Pay starts from $20–25/hr, with opportunities for promotion and salary increases twice a year.

Role Description Think Academy specializes in providing online math education for students in North America. Our curriculum aligns with U.S. Common Core State Standards (CCSS) and supports students across upper elementary, middle school, and high school levels. We are currently seeking Remote Math Tutors to support project testing and ongoing curriculum development. - Deliver one-on-one online math lessons for students in Grades 5-8 across North America, aligned with the CCSS framework. - Teach in English using interactive and student-centered methods to promote engagement, strengthen core concept understanding, and address questions in real time. - Prepare lesson content based on individual student needs, ensuring well-structured and high-quality instruction. - Provide timely feedback and targeted guidance to support student understanding and continuous improvement. Qualifications - Bachelor’s degree or above; majors in Math, Education, or related fields are preferred. - Teaching experience or a valid teaching certificate is highly preferred. - Available and willing to work during weekday evenings and weekends. - Excellent communication and interpersonal skills. - Bilingual in Mandarin Chinese is preferred. Requirements - Pay starts from $20–25/hr, with opportunities for promotion and salary increases twice a year. Benefits - Think Academy is an equal opportunity employer. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. - Will not be discriminated against on the basis of disability.

Role Description We are seeking passionate Native-level English-Speaking ELA Content Teachers to join our online teaching team. The ideal candidates are experienced with elementary English instruction (particularly in the U.S. public/private/charter school context), skilled at teaching Reading, Speaking, and Writing, and committed to nurturing English literacy in young learners. You will help deliver engaging live classes based on Think Academy's ELA curriculum. As an ELA Remote Teacher at Think Academy, your responsibilities include: - Teach online ELA classes focusing on Reading & Speaking and Reading & Writing skills. - Prepare and deliver well-structured lessons using Think Academy's curriculum resources. - Actively engage and manage a virtual classroom of up to ~10 students. - Grade student work, provide timely feedback, and track student progress. - Communicate professionally with students and parents regarding learning goals and performance. - Participate in regular teacher training, curriculum discussions, and professional development. Qualifications - Native-level English speaker with excellent command of American English. - U.S. public/private/charter school ELA teaching experience preferred (1st–4th grade focus ideal). - Bachelor's degree (any field) required; Education/ELA/English majors preferred. - Strong understanding of elementary reading instruction, literacy development, and writing support. - Comfortable with online teaching technology and virtual classroom management. - Enthusiastic, student-centered, and able to inspire young learners. Requirements - Commitment to at least one full semester (Spring/Summer/Fall) preferred. Benefits - Base Pay: Starting from $35 USD per teaching hour. - Non-Teaching Fee: $16-20/hour; Includes class preparation and after-class services such as grading homework, replying to parent messages, periodically giving feedback, etc. - Retention Bonus: Teachers are eligible for a student retention bonus (performance-based incentive tied to class retention). - Additional compensation for lesson planning, training, and teacher development may apply. - Flexible schedule suited for educators seeking part-time online work.

Role Description Think Academy is expanding its competition math programs for students in North America. We are currently looking for Remote Math Competition Tutors to teach and support students preparing for AMC 8 and AMC 10 mathematics competitions. - Deliver online one-on-one math lessons focused on AMC 8 and AMC 10 competition preparation. - Teach in English using interactive and problem-solving based methods to help students develop strong analytical and logical thinking skills. - Guide students through competition-style problems and explain key concepts and strategies used in math competitions. - Help students build systematic approaches to common competition math topics such as number theory, algebra, counting, probability, and geometry. - Support students in developing confidence and effective test-taking strategies for math competitions. - Provide timely feedback and targeted guidance to support student understanding and continuous improvement. Qualifications - Bachelor’s degree or above; majors in Math, Economics, Finance, or related fields are preferred. - Experience in math competitions or relevant competition teaching/tutoring experience is highly preferred. - Strong math foundation; familiarity with competitions such as AMC, AIME, or MathCounts is preferred. - Bilingual proficiency in Mandarin is preferred. Requirements - Available to work during weekday evenings and weekends. Benefits - Pay starts from $20–25/hr, with opportunities for promotion and salary increases twice a year.