• You build successful, long-term relationships with our corporate customers. • You proactively identify where they need additional support in health or workplace safety. • You serve as the central interface and link between all our internal stakeholders. • You manage customer data and appointments directly in our portal and handle customer inquiries by email and phone efficiently and reliably. • Whether you guide new customers through a structured onboarding or participate in statutory ASA (occupational safety committee) meetings, you present yourself professionally. • You keep an eye on key metrics (such as hour allocations, legal compliance status, and customer feedback).

• Driving customer adoption, retention, and satisfaction for assigned book of accounts • Owning the new customer experience from Sales by leading trainings, driving product adoption, and helping customers achieve their business goals • Manage the Beyond Training & Certification process for all new customers • Securing annual subscription renewals and uncovering expansion opportunities • Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met • Training clients on the basics of revenue management and how to effectively use our tool to increase revenue • Analysing customer performance data and making recommendations to ensure revenue growth • Proactive  relationship  management  with  accounts  to  maintain  overall  customer  health • Monitoring and reporting on the health and risk of assigned accounts • Maintaining a deep understanding of Beyond Pricing’s suite of products • Managing approximately 40-60 accounts at a time • Working with cross-functional teams to drive better collaboration and customer experience • Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas

• Own a portfolio of Growth and Strategic accounts from post-onboarding through long-term success • Translate customer goals into concrete success plans tied to operational and CX metrics • Diagnose performance issues and lead improvement plans with clear owners and timelines • Hold customers and internal teams accountable when progress stalls • Track and communicate impact clearly using data, not anecdotes • Master all product features, common use cases, and understand our integration capabilities • Explain technical concepts clearly to non-technical stakeholders • Understand complex automations and provide best practice recommendations • Consistently demonstrate new features to clients and tailor product updates based on specific needs • Understand the cost, headcount, and revenue implications of CX decisions • Engage confidently with senior stakeholders including CX leaders and executives • Identify expansion opportunities rooted in demonstrated value • Quantify and communicate customer ROI using metrics tied to cost savings, efficiency, or revenue impact • Navigate procurement, pricing conversations, and contract tradeoffs with confidence • Turn vague customer problems into clear problem statements and execution plans. May include partnering with other teams including sales, services or product to achieve client outcomes • Bring structured, well-scoped customer feedback back to the product and engineering teams • Participate in cross-functional projects and develop strong internal partnerships • Mentor team members and influence others' professional growth • Lead training sessions with key stakeholders • Create customer-facing content, training materials, and improve existing documentation • Design and facilitate strategy sessions, workshops, updates, and webinars showcasing advanced use cases • Engage actively in our private Slack community as a thought leader and trusted resource

• Proactive account management of existing customers • Driving adoption and reactivation to improve software usage • Supporting onboarding of new customers • Clearly and courteously explaining digital solutions • Documenting activities in the CRM system • Assisting with trade shows and events