• Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions • Troubleshoot account, billing, and technical issues related to the Epic platform • Escalate more complex issues to the appropriate internal teams with clear documentation and context • Utilize pre-built macros, templates, and personalized communication to provide consistent, high-quality support • Follow established support workflows, quality standards, and response guidelines • Collaborate with the Customer Experience team to identify recurring issues and suggest process improvements • Meet or exceed customer satisfaction and response time goals

• Deliver an exceptional experience for our customers by resolving issues efficiently. • Provide proactive support to ensure customers get the most value from our product. • Serve as a trusted advocate for customers, helping create positive interactions that build long-term satisfaction and loyalty. • Collaborate closely with design and development teams to improve processes, workflows, and product experiences based on customer feedback and needs. • Shape solutions that enhance usability, streamline operations, and elevate the overall customer experience.

Role Description As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism. - Provide outstanding customer service by responding to inbound calls and assisting with questions regarding service plans, upgrades, added services, and billing. - Perform basic troubleshooting for telecom and mobile device issues. - Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding. - Effectively de-escalate challenging situations while maintaining a calm and positive demeanor. - Identify opportunities to upsell or enhance customer accounts through additional products or services that meet their needs. - Work collaboratively within a supportive and engaging call center team environment. Qualifications - Strong communication and active listening skills. - Ability to remain calm, empathetic, and solution-oriented in customer interactions. - A passion for helping people and creating a positive customer experience. - Comfort working in a fast-paced, team-centered call center environment.

Role Description We are looking for a motivated and results-oriented Customer Service & Lead Generation Specialist to join our dynamic team. In this role, you will play a critical part in driving the growth and market expansion of our services tailored for law firms. Your primary focus will be on building strong relationships with business partners, such as consultancy firms, who recommend or sell Stafi’s services. This role emphasizes strategic partnership development to generate leads and expand our client base. Key Responsibilities - Identify and build relationships with consultancy firms and other potential business partners who can recommend or sell Stafi’s services to law firms. - Conduct outreach through calls, emails, and networking events to establish partnerships and promote Stafi’s offerings. - Develop tailored partnership proposals and agreements that align with the goals of our business partners and highlight the value of our services. - Foster long-term relationships with business partners to ensure continued collaboration and mutual success. - Collaborate with internal teams to ensure smooth onboarding and service delivery for clients referred by business partners. - Monitor industry trends, competitor activities, and partnership opportunities to inform strategies and enhance Stafi’s market position. - Track partnership performance, sales metrics, and referral activities, adjusting strategies as needed to meet goals. Qualifications - Strong background in business development, partnership building, or B2B sales. - Experience working with consultancy firms or developing channel partnerships is highly advantageous. - Knowledge of or experience working with law firms is a plus. - Excellent verbal and written communication skills. - Proficiency in CRM and sales tools (e.g., Salesforce, HubSpot) to track partner activities and performance. - Ability to build rapport and maintain strong, trust-based relationships with business partners and stakeholders. - Self-motivated, driven, and capable of working independently as well as collaboratively within a team. - Creative problem-solving skills and a strong customer-focused mindset. - A background or understanding of legal services is a bonus. Requirements - Applicants must be U.S. citizens. - This application is open to applicants from any state.