TeamDynamix

• Partner directly with customers to provide technical expertise and help resolve complex implementation and integration challenges. • Design, build, configure, and maintain integrations between TeamDynamix solutions and client systems. • Identify opportunities for automation and implement technology solutions that improve efficiency and solve business problems. • Gather and document technical requirements, working closely with customers to translate business needs into scalable solutions. • Troubleshoot technical issues and drive timely resolution to ensure high customer satisfaction and minimize disruption. • Serve as a technical subject matter expert and provide guidance to other members of the Professional Services team. • Collaborate cross-functionally with Professional Services leadership to influence the strategic direction and roadmap of the division. • Partner closely with Sales to improve solution scoping and help create more accurate Statements of Work (SOWs). • Recommend and implement process improvements that maximize team resources and operational effectiveness. • Deliver high-quality consulting services and maintain strong, trusted relationships with customers. • Provide regular project updates and communicate effectively with internal stakeholders and clients.

• Provide technical support to TeamDynamix customers, delivering timely and effective solutions while maintaining an exceptional customer experience. • Work directly with clients to troubleshoot issues and implement technical solutions that improve their use of TeamDynamix. • Manage incoming support requests with strong documentation, communication, prioritization, and follow-through. • Troubleshoot and replicate customer issues to identify root causes and implement long-term solutions. • Partner cross-functionally with Support, Professional Services, and Engineering teams to resolve complex technical challenges. • Serve as a technical resource and knowledge multiplier, sharing expertise and supporting continuous learning across the team. • Deliver customer training and guidance around product updates, functionality, and best practices. • Advocate for customers by ensuring critical issues are escalated appropriately and addressed efficiently. • Contribute to special projects designed to improve operational effectiveness and overall support quality. • Identify and implement process improvements and automation opportunities that reduce friction for customers and internal teams. • Create and maintain knowledge base content and documentation that enables scalable, proactive support. • Introduce and apply AI tools and workflows to improve ticket management, knowledge creation, and operational efficiency. • Build and iterate on AI-driven solutions that enhance self-service experiences, increase team efficiency, and improve support outcomes.

• Manage the implementation of TeamDynamix' IT Service Management and Project Portfolio Management tools for an assigned book of clients. • Lead customers through all phases of project implementation, including planning, execution, monitoring, control, and effective project closure. • Deliver high-quality, high-value consulting services to enable clients to realize the value of the solution, and provide end-user and administrative training as part of consulting engagements. • Configure and test the solutions to ensure quality standards are met. • Address and resolve challenging client issues. • Manage project timelines and effectively handle multiple client assignments simultaneously. • Provide prompt and accurate project status updates to management. • Maintain complete client satisfaction throughout implementation projects.

• Responsible for leading a group of New Logo Sales Executives to exceed bookings targets and accelerate bookings growth across all markets. • Drive Sales Performance: Own monthly, quarterly, and annual New Logo bookings targets across assigned team. Acts as executive sponsor on priority enterprise opportunities. Leads deal strategy, pricing strategy, and close plans on strategic accounts. • Sales Performance & Strategy: Develop and execute strategic initiatives to accelerate pipeline velocity and improve win rates, leveraging data-driven insights to optimize sales processes, expand into the upper enterprise market, and consistently exceed bookings objectives. • Lead and Manage Team: Hire, develop, and retain enterprise-caliber sales talent capable of managing complex, multi-stakeholder deals. Own hiring decisions and ramp success for new enterprise AEs. Directly manage a team of New Logo Sales Executives, setting clear goals and ensuring consistent performance through coaching, development, and mentorship. • Pipeline Management & Forecasting: Own accurate and timely reporting of sales pipeline and bookings forecasts; conduct weekly pipeline reviews and deal strategy sessions. • Performance Management: Responsible for forecast accuracy at the team level (commit vs. actuals). Set KPIs and sales expectations, hold team members accountable, and implement plans to exceed quota attainment across the team. • Sales Enablement & Onboarding: Onboard and train new hires with speed and consistency; equip the team with tools, messaging, and resources needed to win complex enterprise deals. • Prospect Engagement: Support sales executives in high-stakes engagements including pricing strategies, RFP responses, executive presentations, and contract negotiations. • Cross-Functional Collaboration: Work closely with Pre-Sales, Marketing, Product, Customer Success, and Finance to drive alignment and deliver outstanding customer experiences. • Culture & Leadership: Foster a collaborative, high-performance culture rooted in accountability, trust, and customer-centricity. Communicate with co-workers, management, clients and others in a courteous and professional manner.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves driving new business by collaborating with outside sales and marketing teams. - Supported by a comprehensive, fully integrated marketing program featuring multi-channel activities - Leverage marketing automation and behavioral scoring to identify ‘warm leads’ and ideal customers - Develop a strategic territory plan to uncover new prospects in high-impact areas - Research and identify potential accounts; solicit new accounts; build rapport - Provide evaluation and technical information to prospects; prepare discovery documentation - Collaborate with marketing to nurture and engage marketing-qualified opportunities - Actively manage your territory and identify top targets - Work with field sales to schedule appointments - Achieve department and organizational goals by taking ownership of your territory Qualifications - A college degree, typically in Business Administration, Economics, Finance, Marketing/Communications, Psychology, or a related field - 1–3+ years of sales experience in the software/tech industry in various capacities - Proficiency in basic computer programs (Excel, Word, PowerPoint); experience with CRM systems is a plus Requirements - Self-motivated with strong presentation, organizational, and communication skills - Ability to effectively communicate and gather feedback on sales calls - Relentless and driven—able to self-motivate - Enjoy researching opportunities and testing different sales tactics to open doors - Ability to engage and nurture early-stage leads into active sales opportunities - Quick thinking skills Benefits - Generous base salary plus a monthly, uncapped commission program - Ongoing coaching sessions and exposure to field sales - Enrollment in sales training and continuing education opportunities - Opportunities to attend industry events - Participation in weekly sales meetings and forecast reviews - Competitive compensation that reflects employees’ skills and contributions - Comprehensive health insurance plans - Wellness programs that promote physical and mental well-being - Traditional and Roth 401(k) savings options with company match - Remote-first with flexible working hours - Prioritized work-life balance, with 15 observed days off in addition to PTO - Family-friendly policies including paid parental leave - Paid life insurance, short-term, and long-term disability insurance - Regular acknowledgement of achievements with recognition programs - Counseling services and resources for personal and professional challenges - Transparent communication about company goals, strategy, and performance - Regular feedback sessions and performance reviews - Anti-bias and anti-harassment training programs - Trust and autonomy in decision-making within your role - Work environment that encourages you to be your authentic self - Flat management structure with approachable leaders who want to hear your feedback

• Develop and maintain both manual and automated test processes and procedures to ensure software quality • Create detailed, comprehensive, and well-structured test plans and test cases • Collaborate with product management and engineering teams to understand new product features • Conduct manual testing of new and existing functionality • Diagnose issues, report defects, and develop regression tests to prevent issues from recurring • Report and document technical issues • Create logs to document test cases and defects • Report bugs and errors to development teams • Help troubleshoot issues • Work with customers to identify steps to reproduce issues • Collaborate with Tier 1 support to clarify bug reports

• Own the commercial health of a large portfolio of customers using tech-touch and semi-automated engagement strategies. • Drive the end-to-end renewal lifecycle, managing outreach and negotiations for high retention rates. • Monitor customer health scores and usage data to identify "at-risk" accounts. • Facilitate hand-offs to appropriate sales or expansion teams. • Design, test, and optimize automated outreach across the customer journey. • Continuously improve engagement model by analyzing campaign performance and customer feedback. • Partner with Marketing, Product, and Sales for a consistent customer experience. • Deliver educational resources and provide feedback to the Product team for roadmap improvement.

• Own and manage a book of existing customers, driving account expansion, and long-term growth. • Partner with customers to develop and execute win-win negotiation strategies that maximize contract value while strengthening trusted relationships. • Identify and map buying influencers, decision-makers, budgets, and purchasing criteria within assigned accounts. • Develop deep expertise in TeamDynamix’s products & licensing models, enabling confident guidance during commercial discussions. • Proactively engage customers to uncover needs for consulting, implementation, and professional services. • Collaborate closely with Solutions Engineers to lead discovery conversations, position solutions, and deliver product demonstrations for expansion opportunities. • Generate and qualify new opportunities within assigned accounts through proactive prospecting and strategic outreach. • Maintain accurate pipeline management, forecasting, and CRM hygiene.

• Develop differentiated positioning and messaging frameworks across the full spectrum of solutions. Leverage messaging in all GTM activities and enable the GTM team with key points. • Partner with Product Management to translate complex capabilities AI, automation, integration, and analytics into clear customer value with proven value. • Define product packaging and positioning recommendations in collaboration with product, sales, and sales engineering to ensure a smooth GTM motion. • Own brand narrative alignment across campaigns, website, sales decks, webinars, and analyst communications. • Leverage sales analytics, win/loss interviews, AI and market trends to create competitive playbooks and messaging to leverage across the GTM team. • Drive launch strategy and GTM execution across channels—digital, influencer, events. • Manage product release communications and ensure readiness across all teams. • Strong understanding of analytics and ROI measurement in GTM campaigns. • Track industry influencers, support analyst briefings and manage product-related submissions for market reports and awards. • Maintain a continuous feedback loop with customers and prospects to surface insights on needs, perceptions, and competitive dynamics. • Develop buyer personas and map customer journeys across segments. • Represent the brand as a subject-matter expert in customer and industry events, coordinate with product and customer success for the Customer Advisory Council. • Strategic oversight of webinar, video testimonial, animation and other voice the customer content. • Work with internal resources and agencies to produce compelling, multi-media content to amplify the voice of the customer across all channels. • Build and deliver training content for sales, SDRs, and partners to cover product knowledge, customer proof points, competitive positioning, and objection handling. • Create and maintain a best-in-class enablement library including playbooks, battlecards, demo scripts, and one-pagers. • Lead launch enablement for new product capabilities and features. • Partner with Sales Leadership on pipeline acceleration programs.

• Generate new business through developing relationships and closing business with executive level decision makers. • Utilize sound business acumen, strong technical aptitude, and a hunter sales mentality. • Serve as a trusted advisor by consistently identifying your customer’s needs and pain-points through effective discovery. • Work closely with a team of Sales Development Representatives responsible for supporting you with a robust pipeline of qualified sales opportunities. • Partner with Pre-Sales Engineers to communicate and demonstrate the benefits of TeamDynamix’s solutions to decision makers. • Meet or exceed quarterly and annual sales objectives and KPIs. • Consistently provide reliable sales forecasts.