• Own the relationship with Sprout Customers post-sale • End to end project delivery for enterprise customer engagements in North America • Act as the single point of contact for customer stakeholders • Develop and execute Success Plans • Drive adoption, change management and ROI realisation • Manage risks and escalations proactively • Ensuring positive NPS score with your customers • Identify expansion and up-sell opportunities • Create and localise processes • Create customer-facing collateral, onboarding templates, and training documentation. • Be an active voice of the customer

• Build and nurture strong relationships with key stakeholders to drive retention and growth • Conduct discovery with customers to understand business objectives and uncover new use cases • Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia • Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows • Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction • Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes • Ensure ROI and value is communicated and understood by the customer • Proactively monitor customer health, including potential risks to renewals and expansion opportunities • Own commercial conversations and all aspects of the renewal process • Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues

• Reporting to the Senior Director of Customer Success and focusing on both Spanish and Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers • As a strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite • Ideal for an individual who wants to expand their career with a fast-growing software company

• Deliver growth for your designated portfolio of home care customers by driving conversion of referrals. • Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction. • Drive a quick ramp-up of new home care customers and accelerate their effectiveness in being able to convert A Place for Mom referrals to care. • Implement proven strategies to drive client activations and improve the conversion rate of A Place for Mom referrals. • Increase revenue by increasing monthly referral volume and upselling additional products. • Conduct regular review of referrals and results via call or video conference. Educate home care customers on our value, process and best practices. • Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and lead tracking service). • Resolve invoice disputes fairly and equitably and communicate those results to customers in a supportive and positive manner. • Communicate with the home care sales team regularly regarding challenges, incentives and changes within the market. • Assist with maintaining the database of all home care agencies and take actions to ensure that the data is complete and accurate. • Other duties as assigned.