• Responsible for the review and resolution of clinical appeals. • Reviews documentation and interprets data obtained from clinical records to apply appropriate clinical criteria and policies. • Independently coordinates the clinical resolution with internal/external clinician support as required. • This position may support UM, MPO, Coding, or Behavioral Health appeals. • Full-time telework position with standard hours of Monday–Friday, 8:00 AM to 5:00 PM.

Role Description Desde Workana estamos buscando un/a Consultor Sr de Observabilidad – Grafana Cloud para incorporarse a una consultora especializada en observabilidad y monitoreo enterprise en LATAM. El rol está orientado a perfiles con experiencia sólida en implementaciones productivas de Grafana Cloud y ecosistemas de observabilidad modernos, interesados en participar de proyectos regionales complejos en industrias como banca, retail, telco, manufactura y salud. La posición ofrece continuidad de proyectos, exposición técnica a distintos entornos enterprise y trabajo cercano con arquitectos senior especializados en observabilidad. Responsabilidades principales: - Implementación y Delivery Técnico - Diseñar soluciones técnicas de observabilidad bajo lineamientos definidos por el equipo de arquitectura. - Implementar y automatizar despliegues de agentes como: Grafana Alloy, OpenTelemetry Collector, Prometheus exporters. - Configurar plataformas y componentes: Prometheus / Mimir, Loki, Tempo, Datasources y alerting en Grafana Cloud u OSS. - Construir dashboards técnicos y ejecutivos para monitoreo enterprise. - Configurar reglas de alertas e integraciones con: Microsoft Teams, Slack, Email, Webhooks. - Participar en casos piloto relacionados con: APM, Infraestructura, Networking, Bases de datos. - Documentación & Knowledge Transfer - Generar documentación técnica completa: Arquitecturas, Runbooks, Plantillas reutilizables. - Liderar sesiones de transferencia de conocimiento con equipos técnicos del cliente. - Participar en pruebas de aceptación y validaciones técnicas con stakeholders. - Operación Continua (según proyecto) - Gestión y triage de tickets P1–P4. - Escalamiento técnico hacia Grafana Labs cuando aplique. - Realizar Health Checks operativos mensuales. - Elaborar reportes ejecutivos de observabilidad. - Contribución a la práctica técnica - Participar en propuestas técnicas y estimaciones de esfuerzo. - Crear assets reutilizables para futuros proyectos. - Compartir buenas prácticas y aprendizajes con el equipo interno. Qualifications - +3 años trabajando con Grafana (Cloud u OSS) en entornos productivos. - Experiencia sólida construyendo: Dashboards, Alerting, Datasources, Variables, RBAC. - +4 años administrando Linux: Ubuntu, RHEL, CentOS. - +3 años administrando Windows Server y scripting con PowerShell. - Experiencia con: Prometheus + PromQL, Loki + LogQL, OpenTelemetry, Automatización de despliegues. - Background en proyectos de consultoría o trabajo directo con clientes enterprise. Requirements - Conocimientos técnicos obligatorios: - Grafana Cloud / Grafana OSS. - Grafana Alloy. - OpenTelemetry Collector. - PromQL y LogQL. - node_exporter / windows_exporter / blackbox_exporter. - Bash y PowerShell scripting. - Git. - Networking básico: TCP/IP, DNS, Firewalls, VPN, Puertos. - Integraciones con Teams y Slack. - Skills deseables: - OpenTelemetry instrumentando aplicaciones: .NET, Java, Python, Node.js. - Tempo y Mimir. - Terraform + Grafana Provider / Grafonnet. - AWS / Azure / GCP. - Experiencia migrando desde: Datadog, Dynatrace, AppDynamics, New Relic. - Observabilidad basada en: SLOs / SLIs, Métricas RED / USE. - Certificación Grafana Labs. Soft Skills - Excelente comunicación técnica y ejecutiva. - Alto nivel de autonomía y ownership. - Capacidad de documentación clara y estructurada. - Atención al detalle en entornos distribuidos. - Buen manejo de ambigüedad y cambios de alcance. - Perfil consultivo y orientado a resolución de problemas. Conditions - Modalidad: Remoto. - Jornada: Tiempo completo (8/h día). - Compensación: hasta 3.000 USD mensuales. - Tipo de contrato: Contratista a través de Workana. - Duración: 6-12 meses, con posibilidad de renovación. Selection Process - Breve Video Screening asincrónico en Hireflix con Workana. - Entrevista técnica con el cliente para validación de experiencia en observabilidad/Grafana. - Entrevista final con liderazgo técnico del cliente. Si te interesa esta posición y crees que eres el indicado/a aguardamos tu aplicación. En caso de quedar seleccionado/a para continuar, alguien del equipo de Talent de Workana se pondrá en contacto contigo!

• Develop and/or update tailored communication plans for the MoW Programme in general. • Produce high-visibility materials such as news articles, success stories, press releases, one-pagers/brochures, and social media content to showcase project and programme achievements. • Assist in the data collection process for the 3rd Consultation of the UNESCO 2015 Recommendation concerning the Preservation and Access to Documentary Heritage Including in Digital Form. • Propose ideas for engaging content, such as infographics and audiovisual materials, and support their development and implementation as needed. • Liaise with stakeholders to ensure consistent messaging and alignment with UNESCO’s communication strategies. • Collect feedback on audience engagement or communication impact relevant to the MoW Programme and propose recommendations to improve outreach efforts. • Serve as focal point for communication with Member States and manage documentation related to the Jikji Prize.

Role Description The Optum Health Enterprise Payer Team is responsible for owning, driving, and optimizing Optum Health’s payer portfolio to achieve sustainable value-based care relationships. The Senior Consultant, Payer Performance will play a critical role in proactively managing and identifying remediation and growth opportunities to improve the payer portfolio. This individual will be expected to: - Influence payer strategies in a fast-paced, performance-focused environment - Provide quantitative and qualitative interpretation of payer performance to help advance Optum Health goals - Partner to develop and create data centric tracking and reporting on key organizational priorities - Foster relationships with cross-functional partners to solve critical business initiatives - Proactively identify problems and develop recommended solutions This individual will need to be able to function in a diverse environment with senior level stakeholders across internal and external stakeholder groups, abstract and fluid environments, and simultaneous deadlines. The position requires an ability to comprehend local markets’ strategies while demonstrating awareness of broader systems across the enterprise, both strategically and tactically. Organizational agility will be required – building meaningful relationships and facilitating decision-making to continue achieving Optum Health’s value-based care growth agenda. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Qualifications - Ability to convey findings in a cohesive story, including summarizing insights - Experience working with all levels of management across multiple functions and business partners - Proven record of managing competing priorities and a rapidly changing business environment - Ability to anticipate and make recommendations that resolve key operational or functional gaps - Passion for collaborating with external and internal constituents, gaining consensus/support, and managing stakeholder input/approval Requirements - Bachelor’s degree in Business Administration, Analytics, Finance or a related field - 5+ years of relevant experience in healthcare operations, strategy, growth, or consulting roles - Experience building financial models and translating data into actionable business insights - Demonstrated problem solving, analysis, and resolution at strategic and functional levels - Proven critical thinking skills with experience managing multiple priorities and resolving data inconsistencies - Demonstrated ownership, accountability, and readiness to take on leadership responsibilities - Self-starter with comfort navigating ambiguous situations and problems Preferred Qualifications - Experience and understanding of value-based care and different risk constructs - Solid understanding of payer and provider relationships in the healthcare industry - Understanding of Medicare Advantage and/or Medicare Original Products - Solid financial acumen and ability to analyze financial, clinical and/or operational data - Solid Excel skills with financial & return on investment modeling Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.