Synapse Health

Role Description Synapse Health is seeking a Director, Controllership to lead and scale the company’s accounting operations and financial control environment. This role is ideal for a technically strong, hands-on accounting leader who thrives in a high-growth, fast-moving environment and can operate both strategically and tactically — owning core accounting functions while designing and building the infrastructure needed to support continued growth. The Director, Controllership will be responsible for the integrity of financial reporting, oversight of accounting operations, and development of a scalable control environment from the ground up. This role partners closely with Finance, Revenue Cycle Management, and cross-functional stakeholders — including senior leadership and investors — to ensure compliance, operational efficiency, and long-term financial health. Qualifications - Bachelor’s degree in Accounting required; CPA strongly preferred. - 12–15 years of progressive accounting experience, including leadership of accounting teams; experience in a high-growth startup or early-stage company environment strongly preferred. - Strong expertise in GAAP, technical accounting, and financial reporting. - Proven experience owning month-end close, audits, and multi-entity accounting operations. - Experience managing tax compliance (federal, state, and sales tax). - Hands-on experience with cash flow management and treasury operations; comfort operating in environments with lean resources and evolving financial infrastructure. - Familiarity with ERP systems; experience with Sage Intacct strongly preferred; ability to evaluate, implement, or scale systems as the business grows. - Demonstrated experience leading and developing high-performing teams, including building or scaling accounting functions from the ground up. - Proven ability to thrive in ambiguous, fast-paced environments and adapt processes to support rapid organizational change. - Strong analytical, organizational, and problem-solving skills. - Excellent communication skills with the ability to partner cross-functionally, including with founders, investors, and board-level stakeholders. - Healthcare industry experience is a plus, but not required. Requirements - Own and lead the month-end and year-end close process, ensuring accurate, timely, and GAAP-compliant financial reporting. - Oversee core accounting operations, including general ledger, accounts payable, accounts receivable, payroll, and vendor payments. - Ensure compliance with federal and state tax requirements, including oversight of filings and coordination with external advisors. - Manage sales tax compliance and state and local registrations, ensuring adherence to multi-state requirements. - Lead external audit activities, including preparation of audit schedules, documentation, and coordination with auditors. - Oversee cash flow management and forecasting, partnering with Finance to ensure liquidity and financial visibility. - Manage treasury functions, including bank account management, cash positioning, and related controls. - Oversee corporate credit card programs, including policy enforcement, monitoring, and reconciliation processes. - Partner with FP&A and Revenue Cycle Management to ensure accurate revenue recognition and financial alignment. - Design, implement, and continuously enhance internal controls, accounting policies, and procedures to mitigate risk and support scalability. - Drive process improvements and automation initiatives with a builder’s mindset, improving efficiency and reducing manual work in a resource-efficient environment. - Support and lead accounting system optimization, including experience with or implementation of Sage Intacct. - Lead, manage, and develop a team of 5 accounting professionals, providing coaching, mentorship, and performance management. - Flex into strategic initiatives and emerging priorities as Synapse Health scales, bringing both structure and adaptability to new challenges. Benefits - Professional growth opportunities with compelling career paths. - Healthy work-life balance supported by flexible paid time off (PTO). - Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members. - 401(k) savings plan with employer matching contributions.

Who We Are: At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. What We Need: Synapse Health is seeking an Equip Supplier Network Intern to support the optimization and growth of our DME supplier network, with a focus on Skilled Nursing Facility (SNF) and Hospice markets. This role will partner closely with the Equip Network leadership team to analyze supplier coverage, performance, and relationships across post-acute care settings. You’ll help identify gaps, inefficiencies, and opportunities to improve network access, service quality, and overall performance. This is a hands-on internship offering exposure to healthcare network strategy, supplier sourcing, and post-acute operations. You’ll gain real-world experience supporting initiatives that directly impact network growth, supplier partnerships, and patient access. What You Will Do: - Network & Supplier Analysis: Analyze DME supplier coverage across regions to identify gaps, overlaps, and expansion opportunities - Evaluate supplier performance, capacity, and service reliability trends - Map supplier relationships across SNFs, Hospices, and other post-acute providers - Supplier Sourcing & Outreach: Conduct research to identify potential DME suppliers in targeted and emerging markets - Perform outreach via phone, email, and online research to engage prospective suppliers - Gather key contact and business information to support network expansion efforts - Pipeline & CRM Management: Build and maintain supplier pipelines using CRM tools (e.g., Salesforce) - Track outreach activity, update opportunity statuses, and document supplier information - Support pipeline progression from initial outreach through evaluation and onboarding - Network Intake & Documentation: Support the creation and organization of supplier intake materials for network consideration - Assist in gathering and documenting supplier details (services offered, geographic coverage, capabilities) - Help evaluate supplier fit through structured questionnaires and intake criteria - Data & Market Insights: Conduct research on supplier landscape, referral patterns, and market dynamics - Support analysis of utilization trends and key network performance metrics - Translate findings into clear, actionable insights for the team - Cross-Functional Collaboration: Partner with Network, Operations, and Account Management teams to gather data and validate findings - Support initiatives related to supplier onboarding, performance, and network optimization - Contribute to documentation and standardization of processes and workflows What You Have: At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: - Currently pursuing a Bachelor’s or Master’s degree in Business, Marketing, Economics, Healthcare Administration, Data Analytics, or a related field - Strong analytical and structured thinking skills - Ability to conduct research and translate findings into clear insights - Comfort with outreach activities such as phone calls, email communication, and online research - Proficiency in Microsoft Suite - Strong communication skills and attention to detail - Ability to work independently in a fast-paced, evolving environment - Interest in healthcare operations, post-acute care, or network strategy What Sets You Apart: - Experience with research, data analysis, or internships in marketing, account management, or related fields - Familiarity with healthcare, DME, SNF, or hospice environments - Exposure to CRM tools (e.g., Salesforce) and/or workflow tools (e.g., Monday.com) - Experience with geographic analysis, mapping, or network modeling - Strong storytelling ability with data-driven insights - Interest in strategy, operations, or healthcare network growth Compensation: This is a full-time summer internship (June–early August), 40 hours/week. Compensation is between $700-$1,000 per week. Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process. Privacy Policy

Who We Are: At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. What We Need: The Quality Auditor is a key member of the Quality Management team, reporting directly to the Manager, Quality Management. This role is responsible for executing quality audits and monitoring activities to ensure that Synapse Health’s products, services, and processes consistently meet internal quality standards, regulatory requirements, and accreditation guidelines. The Quality Auditor plays a critical role in protecting patient safety, supporting regulatory compliance, and strengthening the organization’s quality infrastructure. Through detailed audits, data analysis, and cross-functional collaboration, this role helps identify risk, drive corrective actions, and support continuous improvement initiatives across the DMEPOS environment. What You Will Do: - Conduct internal quality audits of DMEPOS products, services, documentation, and workflows to ensure compliance with regulatory, accreditation, client, and company standards. - Evaluate adherence to internal policies, procedures, and standard operating practices, identifying gaps, risks, and opportunities for improvement. - Document audit findings clearly and accurately; prepare comprehensive audit reports and present results, trends, and recommendations to Quality Management. - Collaborate with cross-functional partners to support corrective and preventive action plans, process improvements, and risk mitigation initiatives. - Provide ongoing feedback to Quality Management and Operations teams to improve DMEPOS processes, documentation accuracy, and product quality. - Assist with the development, enhancement, and delivery of training materials related to quality standards, audit findings, and best practices. - Serve as a subject matter resource for staff questions related to quality processes, audit requirements, and documentation standards. - Support investigations, root cause analyses, and resolution of quality-related issues, including grievances, service delivery concerns, patient safety events, and quality-of-care risks. - Participate in maintaining audit readiness and supporting external surveys, inspections, and accreditation reviews as needed. What You Have: At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: - High school diploma or equivalent, required. - Bachelor’s degree in Healthcare Administration, Quality Assurance, or a related field, preferred. - 2–3 years of experience in quality auditing, compliance, or quality assurance within a healthcare, DMEPOS, or medical device environment, preferred. - Working knowledge of DMEPOS regulations and industry standards, including CMS guidelines, FDA regulations, ACHC, BOC, and ISO requirements, preferred. - Experience with quality management systems (QMS), audit tools, and data analysis methodologies, preferred. - Proficiency in Microsoft Office and the ability to quickly learn department- and role-specific systems and software. - Strong organizational skills with the ability to manage multiple priorities and meet deadlines. - Excellent verbal and written communication skills, including clear documentation and reporting. - Strong analytical and problem-solving skills with exceptional attention to detail and accuracy. What Sets You Apart: - Accountability: Understands how individual audit work directly supports organizational quality, compliance, and patient safety goals. - Integrity: Demonstrates consistent ethical behavior and adherence to professional and regulatory standards. - Influence: Able to partner effectively with cross-functional teams to drive quality improvements without formal authority. - Organization & Prioritization: Effectively assesses urgency and impact, adjusting priorities to support quality and operational needs. Compensation: The base salary range for this position is $51,200 – $64,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. What Sets Us Apart: Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: - Professional growth opportunities with compelling career paths - Healthy work-life balance supported by generous paid time off (PTO) - Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members - 401(k) savings plan with employer matching contributions Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process. Privacy Policy

Who We Are: At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. What We Need: The Network Relationship Manager plays a critical role in building, expanding, and optimizing Synapse Health’s national DME Provider Network. This role owns the end-to-end provider lifecycle—from market assessment and outreach through onboarding, activation, and long-term engagement—ensuring our network is scalable, compliant, and aligned with business growth objectives. Blending strategic sourcing, relationship management, and operational execution, this role partners closely with cross-functional teams to attract high-quality DME providers, deliver a seamless onboarding experience, and continuously strengthen network performance. The ideal candidate brings deep DME industry knowledge, strong commercial instincts, and a collaborative mindset to help deliver a best-in-class provider experience. What You Will Do: - Develop and execute provider network expansion strategies across product categories and geographic markets to support growth, coverage, and service-level goals. - Assess network adequacy and identify coverage gaps, leveraging data and market insights to inform targeted provider sourcing and recruitment efforts. - Build and manage trusted relationships with high-value DME providers, serving as a primary point of contact throughout recruitment, onboarding, and activation. - Deliver compelling, tailored value propositions to prospective providers, clearly articulating the operational, financial, and strategic benefits of joining the Synapse Health network. - Partner cross-functionally with Legal, Finance, Compliance, Credentialing, Contracting, Marketing, Solutions & Implementation, and Operations to ensure providers meet all regulatory, contractual, and operational requirements. - Oversee and continuously improve provider recruitment campaigns, outreach strategies, marketing materials, and event participation to attract and engage new partners. - Track and analyze recruitment and provider performance metrics, using insights to refine sourcing strategies and optimize network growth and quality. - Provide regular updates and strategic recommendations to senior leadership on network health, expansion progress, and market trends. - Represent Synapse Health externally at industry events, trade shows, and conferences, strengthening brand presence and expanding provider relationships. - Continuously enhance recruitment processes, tools, and documentation to improve efficiency, scalability, and provider experience. What You Have: At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: - Bachelor’s degree in Business, Healthcare Administration, or a related field; Master’s degree preferred. - 5+ years of experience in DME, provider enrollment, supplier partnerships, or network management - 2+ years in a leadership or lead role preferred. - Strong understanding of DME provider operations, enrollment requirements, and network dynamics. - Demonstrated success leading cross-functional initiatives and managing complex projects in a remote or distributed environment. - Exceptional interpersonal and communication skills, with the ability to influence, negotiate, and build long-term trust. - Proficiency in Microsoft Office and CRM or provider management systems. - Strong analytical skills with the ability to translate data into actionable - High attention to detail, excellent organizational skills, and the ability to manage competing priorities effectively. - Availability to work CST or EST hours preferred. What Sets You Apart: - Industry Expertise: Deep understanding of the DME landscape, provider needs, and market dynamics. - Growth Mindset: Proven experience scaling provider networks in fast-growing or evolving environments. - Strategic Perspective: Ability to connect day-to-day execution to broader organizational and growth objectives. - Integrity & Accountability: Operates with transparency, ownership, and sound judgment. - Continuous Improvement: Passion for innovation, process optimization, and delivering exceptional provider experiences. Compensation: The base salary range for this position is $121,600 – $152,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. What Sets Us Apart: Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: - Professional growth opportunities with compelling career paths - Healthy work-life balance supported by flexible paid time off (PTO) - Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members - 401(k) savings plan with employer matching contributions Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process. Privacy Policy

Who We Are: At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. What We Need: The DMEPOS Licensure & Enrollment Compliance Analyst is responsible for managing and maintaining all state and federal licensure, enrollment, and revalidation requirements applicable to the organization's durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) operations. This role serves as the subject matter expert for HME/DME state licensure, medical gas licensure, Medicare and Medicaid enrollment and revalidation, and accreditation support. The Specialist proactively monitors regulatory changes, helps to assess organizational impact, and drives timely implementation of required updates. What You Will Do: State Licensure Management - Maintain an inventory of all required state HME/DME licenses across all operating jurisdictions and ensure licenses are current, accurate, and renewed on time. - Coordinate with internal stakeholders (operations, legal, finance) to gather required documentation and information for license applications and renewals. - Respond to state licensing agency inquiries, deficiencies, and audits in a timely and professional manner. - Maintain a centralized licensure tracking system with key dates, requirements, fees, and contacts for each jurisdiction. Medicare Enrollment and Revalidation - Manage all aspects of Medicare DMEPOS supplier enrollment through the Provider Enrollment, Chain, and Ownership System (PECOS), including initial enrollments, change of information requests, and revalidations. - Monitor CMS revalidation schedules and ensure all locations and enrollment records are revalidated prior to deadlines to prevent deactivation or revocation. - Maintain accurate records of Medicare Supplier Numbers, enrollment status, and associated documentation. - Serve as the primary point of contact with the National Supplier Clearinghouse (NSC) and CMS for all enrollment-related matters. Medicaid Enrollment & Revalidation - Manage DMEPOS provider enrollment and revalidation across all applicable state Medicaid programs - Track Medicaid enrollment status, revalidation cycles, and state-specific requirements for each operating jurisdiction. - Coordinate completion and submission of Medicaid enrollment applications and supporting documentation. - Respond to state Medicaid agency inquiries and resolve enrollment issues or discrepancies. Regulatory Monitoring & Implementation - Continuously monitor federal and state regulatory changes affecting DMEPOS licensure and Medicare/Medicaid enrollment, including but not limited to supplier standards, including CMS transmittals, state agency bulletins, and regulatory publications. - Conduct impact assessments for licensure and Medicare/Medicaid enrollment changes and communicate findings to Compliance leadership. - Assist in develop and implementation plans to ensure timely organizational compliance with new or revised enrollment or licensure requirements. - Maintain up-to-date knowledge of CMS supplier standards, state HME/DME licensure regulations, and Medicaid program requirements. Accreditation Support - Support the organization's DMEPOS accreditation process (e.g., The Joint Commission, ACHC, BOC) by providing documentation and evidence related to licensure, enrollment, and compliance activities. - Assist in preparing for accreditation surveys and responding to accreditation-related findings or corrective action plans. - Collaborate with the Compliance team to align licensure and enrollment practices with accreditation standards. Compliance Program Support - Assist with other areas of the compliance program as needed, including policy and procedure maintenance, compliance audits, training initiatives, and reporting. - Contribute to the development and maintenance of compliance policies related to licensure and enrollment. - Support internal audits and monitoring activities Documentation & Reporting - Maintain thorough, organized, and audit-ready records for all licenses, enrollments, revalidations, and related correspondence. - Generate regular reports on licensure and enrollment status for Compliance leadership. - Ensure all documentation is stored securely and in accordance with organizational records retention policies. What You Have: At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: - Bachelor's degree in Healthcare Administration, Business, or a related field required; or equivalent combination of education and experience. - Minimum of 3–5 years of experience in DMEPOS licensure or provider enrollment, with compliance experience preferred. - Demonstrated hands-on experience with Medicare DMEPOS supplier enrollment via PECOS and the National Supplier Clearinghouse (NSC). - Experience managing multi-state HME/DME licensure management. - Experience with Medicaid provider enrollment across multiple states. - Familiarity with DMEPOS accreditation standards (ACHC, HQAA, The Joint Commission, BOC) preferred. What Sets You Apart: - Strong knowledge of CMS DMEPOS supplier standards and enrollment requirements. - Familiarity with state HME/DME licensing regulations across multiple jurisdictions. - Exceptional organizational skills with the ability to manage multiple deadlines simultaneously. - Strong attention to detail and commitment to accuracy. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office Suite; experience with compliance tracking or licensure management software a plus. - Ability to work independently, exercise sound judgment, and escalate issues appropriately. - Demonstrated ability to interpret regulatory guidance and translate requirements into actionable steps. Compensation: The base salary range for this position is $68,800 to 86,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. What Sets Us Apart: Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: - Professional growth opportunities with compelling career paths - Healthy work-life balance supported by flexible paid time off (PTO) - Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members - 401(k) savings plan with employer matching contributions Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process. Privacy Policy

Who We Are: At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. What We Need: Synapse Health is at an inflection point in its AI transformation. As we invest in building enterprise AI infrastructure, including the Claude Brain and AI-enabled workflows across the organization, we are seeking an MBA Strategy Intern to accelerate a defined body of high-impact work. This is not a traditional internship. This role is structured as a project-based engagement designed to deliver executive-ready outputs within a defined timeframe. You will operate with a high degree of autonomy, partnering closely with Strategy and cross-functional leaders to identify, evaluate, and shape AI-driven opportunities across the business. The ideal candidate brings prior experience in consulting, corporate strategy, or business operations, and is comfortable navigating ambiguity, synthesizing complex information, and producing structured, actionable recommendations. What You Will Do: - Identify, scope, and evaluate high-impact AI use cases across functional areas, from opportunity framing through testing and implementation - Conduct structured research, data analysis, and competitive benchmarking to inform recommendations - Partner with internal stakeholders and subject matter experts to understand workflows and extract institutional knowledge (including ACTA-based sessions) - Translate business needs into AI-enabled solutions and implementation-ready recommendations - Contribute to the development of Synapse’s Claude Brain knowledge architecture, including structured knowledge capture and use case training - Develop and present executive-level deliverables, including memos, presentations, and strategic recommendations - Support AI adoption and change management efforts, including training materials, stakeholder communications, and company-wide initiatives (e.g., AI hackathon) - Assist in designing governance models, including ownership structures, quality control processes, and operational cadences What You Have: - Currently pursuing an MBA or equivalent advanced degree. - Prior experience in consulting, corporate strategy, or business operations. - Structured thinking & problem framing — ability to break down ambiguous problems into clear frameworks. - AI fluency — hands-on experience using tools like Claude, ChatGPT, etc. - Executive communication & storytelling — ability to distill insights into clear, opinionated recommendations. - Stakeholder management — ability to build trust and navigate cross-functional perspectives. - Strong analytical skills and attention to detail. - Ability to work independently in ambiguity. - Proficiency in Microsoft Office. What Sets You Apart: - Deep familiarity with AI tools - Consulting or strategy background. - Knowledge management or documentation experience (playbooks, SOPs, structured systems). - Change management sensibility and ability to drive adoption. - Healthcare or health tech exposure. - Familiarity with the ACTA method or similar techniques. - Experience facilitating workshops or working sessions. - Comfort with OKRs, MBR cycles, or strategic planning rhythms. Compensation: - This is a full-time summer internship (June–early August), 40 hours/week. Compensation is $1,000 per week. Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process. Privacy Policy

Who We Are: At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.  Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.  Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.  What We Need:  We’re at a pivotal moment in both our company growth and platform evolution. As we scale, we are actively transforming our infrastructure to support a more modern, containerized, and highly scalable architecture. We’re seeking a Sr. Site Reliability Engineer (SRE) to help lead that transformation. This role will play a critical part in evolving our platform from legacy Azure-based services toward a Kubernetes-driven, microservices-oriented environment. As a senior member of the team, you will take ownership of complex, ambiguous infrastructure challenges and drive them through to practical, scalable solutions. You’ll partner closely with engineering and data teams to ensure reliability, performance, and scalability are built into our systems from the ground up. This is an ideal opportunity for an engineer who thrives in fast-paced environments, enjoys solving real infrastructure problems, and wants to have a direct impact on the technical direction of a growing healthcare platform. What You Will Do:  Platform & Infrastructure Evolution - Contribute to the migration from legacy Azure services and function-based architectures to containerized, microservices-based systems - Help design, build, and scale Kubernetes-based infrastructure and supporting tooling - Partner with engineering teams to ensure new systems are designed for reliability, scalability, and operational efficiency from day one - Drive standardization across infrastructure to reduce silos and enable broader team ownership - Cost Optimization: Monitor cloud usage and spending, identify inefficiencies, and recommend and implement cost optimization strategies - Networking & Connectivity: Design, deploy, and manage secure networking, including public and private endpoints, environment segmentation, site-to-site and point-to-site VPNs, and inter-environment connectivity. Reliability & Observability - Design and maintain highly available, resilient systems in a cloud-native environment - Implement and evolve observability practices including monitoring, alerting, and logging (e.g., Datadog, Prometheus, Grafana) - Define and manage SLIs, SLOs, and SLAs aligned to system performance and user experience - Lead incident response efforts and drive root cause analysis and long-term improvements Automation & Developer Enablement - Build and optimize CI/CD pipelines to support fast, safe, and repeatable deployments - Champion Infrastructure-as-Code practices using tools such as Terraform to eliminate manual processes - Leverage scripting (Python, Bash, or similar) to solve problems, automate workflows, and reduce operational toil Performance, Scalability & Strategy - Drive capacity planning, performance tuning, and infrastructure improvements to support rapid growth - Proactively identify system risks and scalability bottlenecks before they impact customers - Contribute to infrastructure strategy and help shape how the platform evolves as the business scales Knowledge Sharing & Team Enablement - Document systems, processes, and best practices to improve team-wide reliability and reduce single points of failure - Contribute to cross-training efforts as the team moves toward broader ownership and standardization - Share knowledge and elevate the team through mentorship and collaboration What You Have:   At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: - 5+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering - Hands-on experience working in cloud environments (Azure preferred, AWS or GCP acceptable) - Strong experience with Kubernetes in production environments - Proficiency with Infrastructure-as-Code tools such as Terraform - Strong scripting skills (Python, Bash, or similar) used to automate and solve infrastructure challenges - Experience with observability, monitoring, and incident response in production environments - Experience building or supporting CI/CD pipelines (GitHub preferred; Azure DevOps experience acceptable) - Solid understanding of networking fundamentals, system design, and cloud infrastructure components - Proven ability to take loosely defined problems and drive them to practical, scalable solutions - Strong communication skills and ability to collaborate across engineering and non-technical stakeholders - Comfort operating in fast-paced environments with evolving priorities - Knowledge of HIPAA and security considerations for healthcare data is a plus What Sets You Apart:  - Experience working on platform or architectural transformations (e.g., monolith to microservices, functions to containers) - Familiarity with .NET / C# application environments - Deeper networking expertise (firewalls, gateways, and low-level infrastructure components) - Builder’s mindset with a focus on automation, scalability, and long-term system design - Ability to balance speed and pragmatism with long-term reliability and maintainability - Curiosity around emerging technologies, including AI/ML as applied to infrastructure and engineering workflows Compensation: The base salary range for this position is $133,600 – $183,700 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. What Sets Us Apart:  Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: - Professional growth opportunities with compelling career paths - Healthy work-life balance supported by flexible paid time off (PTO) - Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members - 401(k) savings plan with employer matching contributions Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process. Privacy Policy

Who We Are: At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.  Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.  Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.  What We Need:  The Manager, IT Systems Administration will report directly to the Vice President, IT. This team member is responsible for leading the systems administration function, overseeing core infrastructure, identity management, and endpoint strategy while developing a high-performing IT team. This role will be responsible for setting the vision and execution of scalable, secure, and efficient IT operations, ensuring alignment with business growth and operational needs. What You Will Do:  - Lead, mentor, and develop a team of Systems Administrators, fostering a culture of accountability, collaboration, and continuous improvement - Own and execute the roadmap for identity and access management, endpoint management, and core systems (Azure AD / Entra ID, Intune, Microsoft 365) - Oversee and deliver complex, cross-functional IT initiatives from planning through execution and post-implementation support - Drive automation efforts (e.g., PowerShell, scripting) to improve operational efficiency and reduce manual processes - Establish and enforce IT standards, policies, and best practices to enhance system reliability, scalability, and security - Manage the full endpoint lifecycle, including provisioning, deployment, patching, compliance, and security enforcement for a distributed workforce - Lead vendor management activities, including evaluation, procurement, contract coordination, and optimization of SaaS platforms (e.g., Atlassian, Paylocity, Greenhouse) - Serve as an escalation point for complex technical issues, ensuring timely resolution, root-cause analysis, and long-term remediation - Partner cross-functionally with Engineering, Security, People, and Operations teams on integrations, architecture decisions, and process improvements - Track and report on key performance metrics (KPIs, SLAs) to drive continuous improvement and operational excellence What You Have:   At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: - Bachelor’s degree in Computer Science, Information Technology, or a related field—or equivalent hands-on experience - 7+ years of experience in systems administration, IT infrastructure, or related roles, with 2+ years in a leadership or team lead capacity - Proven experience administering Azure Active Directory (Entra ID), Intune, and Microsoft 365 in a production environment - Proficient in MS Office applications and ability to learn department and job-specific software systems - Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced environment - Demonstrated effective verbal and written communication skills across technical and non-technical audiences - Demonstrated analytical skills when problem-solving, including root-cause analysis and solution design - Demonstrated high attention to detail and a high degree of accuracy - Strong experience leading technical projects, including planning, stakeholder communication, and execution - Experience managing endpoint environments, security policies, and device lifecycle operations  What Sets You Apart:  - Experience managing network infrastructure such as Meraki or similar platforms - Exposure to Apple device management tools (e.g., Kandji) - Experience administering or optimizing Jira and related workflows - Hands-on experience managing vendor relationships and SaaS ecosystems - Familiarity with compliance frameworks such as HIPAA, SOC 2, or other regulated environments - Advanced experience with automation, infrastructure-as-code, or complex scripting beyond basic task automation Compensation: The base salary range for this position is $110,400-138,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. What Sets Us Apart:  Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: - Professional growth opportunities with compelling career paths - Healthy work-life balance supported by flexible paid time off (PTO) - Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members - 401(k) savings plan with employer matching contributions Synapse Health is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process. Privacy Policy

Who We Are: At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.  Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.  Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.  What We Need:  The Staff Software Engineer reports directly to the Director of Engineering and serves as a senior technical leader with a proven track record of shaping engineering direction and elevating teams across both high-growth startups and large, complex organizations. This is a highly impactful role for an engineer who operates at the intersection of architecture, execution, and influence. You will design and evolve system architectures, lead complex team initiatives, and raise the technical bar across the organization through hands-on contribution, mentorship, and thought leadership. You bring deep experience building robust, observable, and high-performance distributed systems at scale, and you’re excited to apply that expertise in a regulated healthcare environment where reliability, security, and data integrity truly matter. While this is not a pure IC role, you will remain hands-on in critical areas, writing production code and modeling engineering excellence. What You Will Do:  - Lead delivery of high-impact, high-complexity initiatives, spanning multiple teams or owning single-team efforts that require deep technical expertise and architectural leadership. - Partner with engineering leadership to define and guide the company’s technical vision, contributing to a 12+ month architecture and platform roadmap. - Design durable, scalable system architectures and actively coach other engineers to think and design at the system level. - Establish and champion a technical quality bar, driving improvements in reliability, performance, security, and maintainability. - Act as a force multiplier by teaching, mentoring, and leading by example, raising the technical maturity of teams across the organization. - Champion and practice AI-assisted development techniques, thoughtfully integrating them into engineering workflows to improve velocity and code quality. - Promote and evolve modern engineering practices, including CI/CD, automated testing, observability, feature flagging, and experimentation. - Write production code where it matters most—particularly in foundational systems, complex workflows, or areas requiring senior-level judgment. - Collaborate closely with Product, Data, and Engineering leaders to ensure technical decisions are aligned with business outcomes and customer needs. What You Have:   At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: - Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. - Extensive experience building and operating high-scale, event-driven, loosely coupled systems using modern cloud platforms. - Azure experience preferred, with AWS, GCP, or equivalent platforms also valued. - Proven success working in environments that enable rapid, high-quality delivery, including: - CI/CD pipelines - Automated testing and infrastructure - Production observability and monitoring - Feature flagging and experimentation frameworks (Bonus for having designed or implemented these systems.) - Experience working in data-first organizations, where data platforms and analytics meaningfully inform product and business decisions. - Demonstrated ability to mentor and coach engineers through the senior level, influencing technical growth and career development. - Working knowledge of privacy, security, and compliance best practices for PII/PHI, including HIPAA, GDPR, CCPA, or similar regulatory frameworks.  What Sets You Apart:  - Architectural Vision: You think beyond individual services, anticipating scale, reliability, and long-term evolution. You build systems designed to endure. - Technical Influence: You lead through expertise, not authority—setting a high bar for quality and guiding engineers across teams to meet it. - Strategic Communication: You translate complexity into clarity, aligning engineers, product partners, and leadership around sound technical decisions. - Bias for Action: You know when to experiment, when to refactor, and how to unblock progress without compromising standards. - Mentorship & Multiplication: You invest deeply in people—coaching others to think like system designers and leaving teams stronger than you found them. - Product Mindset: You care as much about why you’re building as how. You bring curiosity, empathy, and business awareness into technical decision-making. Compensation: The base salary range for this position is $147,200 – $202,400 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. What Sets Us Apart:  Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: - Professional growth opportunities with compelling career paths - Healthy work-life balance supported by flexible paid time off (PTO) - Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members - 401(k) savings plan with employer matching contributions Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process. Privacy Policy

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Billing and Supplier Statement Analyst plays a critical role in ensuring the accuracy, integrity, and compliance of supplier billing within our Accounts Payable function. This position is responsible for overseeing day-to-day supplier statement operations, with a strong focus on DME supplier payment accuracy, contractual adherence, and risk mitigation. This role partners closely with Supplier Operations, Finance, and other internal teams to ensure supplier statements are complete, accurate, and aligned with payer requirements. The ideal candidate brings a strong analytical mindset, attention to detail, and a passion for improving billing processes in a fast-paced healthcare environment. What You Will Do: - Own and execute monthly supplier statement audits for new suppliers and markets, with a focus on new rentals and initial mail-order product deliveries. - Perform pre-billing reviews and data quality audits to validate supplier statements prior to month-end close. - Receive, track, analyze, and process supplier billing adjustments, ensuring timely resolution and accurate financial reporting. - Compare patient billed charges to supplier statement line items, conducting contractual, payer, and compliance reviews to identify discrepancies, risks, or revenue leakage. - Investigate and resolve complex billing variances, escalating trends or systemic issues as appropriate. - Support special billing initiatives and audits, ensuring deliverables are met accurately and on schedule. - Develop, maintain, and enhance recurring and ad hoc reporting to support leadership insights, trend analysis, and process optimization. - Serve as a key point of contact for internal stakeholders regarding supplier billing inquiries, discrepancies, and escalations. - Partner with Supplier Operations to maintain accurate supplier billing, payment, and contract data within the system of record. - Assist in complex billing and supplier finance projects, demonstrating initiative, critical thinking, and ownership. - Participate in cross-functional meetings, training sessions, and continuing education to stay current on workflows, payer rules, and regulatory requirements. - Support resolution of billing issues that may impact supplier satisfaction, payment timelines, or financial accuracy. - Maintain supplier onboarding documentation and ensure the supplier database reflects current billing and payment details. - Apply HCPCS coding knowledge to validate billing accuracy and ensure regulatory and payer compliance. - Leverage advanced Excel skills to analyze large data sets, build reports, and drive process improvements. - Apply strong analytical judgment to interpret data, identify trends, and deliver actionable insights. - Perform additional duties as assigned to support the broader Finance and Supplier Operations teams. Qualifications - High school diploma required; Bachelor’s degree preferred. - 3+ years of experience in the healthcare industry; DME billing or operations experience strongly preferred. - Strong organizational skills with the ability to manage multiple priorities and deadlines. - Clear, professional verbal and written communication skills. - Demonstrated analytical and problem-solving capabilities. - Exceptional attention to detail and commitment to accuracy. - Proficiency in Microsoft Office, particularly Excel, with the ability to learn new systems quickly. Requirements - Communicates effectively across a variety of audiences, including operations, finance, and leadership. - Builds trusted, collaborative relationships with suppliers and internal partners. - Takes a supplier-centric approach while balancing financial controls and compliance. - Natural collaborator who thrives in cross-functional environments. - Experience with Sage Intacct or similar ERP systems. - Process-driven mindset with a passion for continuous improvement and operational efficiency. - Proactively identifies better, faster, and more scalable ways to get work done. Compensation The base salary range for this position is $56,800 – $65,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. Benefits - Professional growth opportunities with compelling career paths. - Healthy work-life balance supported by generous paid time off (PTO). - Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members. - 401(k) savings plan with employer matching contributions.