Role Description FuturHealth is looking for a Senior Product Manager to own our payments and checkout experience end-to-end. You'll drive the product roadmap for how patients pay — from initial checkout through subscription rebills — while also owning the operational health of our billing infrastructure. This is a high-autonomy role on a lean team: you'll set strategy, ship features, manage vendor relationships, and keep the numbers clean. You'll report to the Head of Product and work daily with engineering, data, growth, and CX. This role exists because payments is a growth lever, not a back-office function. Auth rates, rebill success, and checkout conversion are your direct metrics — and they ladder into the numbers leadership watches most closely. What You'll Own - Product Strategy & Roadmap - Own the payments product roadmap — prioritize, scope, and ship improvements to checkout, subscription billing, upsell/downsell flows, and payment method expansion. - Define and track success metrics (checkout conversion, rebill auth rate, chargeback ratio, AOV) and use them to drive prioritization. - Design and run A/B experiments on checkout and billing flows; interpret results and make ship/kill decisions. - Write specs, coordinate cross-functional execution with engineering and design, and manage releases through QA and launch. - Evaluate and recommend new payment methods, processors, and billing models based on business impact and implementation cost. - Vendor & Processor Management - Own the relationship with our payment orchestration platform (Gr4vy) and downstream processors — not just escalations, but product-level partnership on features, routing optimization, and MID strategy. - Manage processor onboarding, MID warmup, and volume migration across acquiring banks. - Coordinate with BNPL and alternative payment partners on integration, performance, and commercial terms. - Operational Excellence - Monitor transaction success rates, rebill health, and chargeback ratios; proactively surface trends and drive fixes before they hit thresholds. - Own chargeback and dispute management: investigate root causes, coordinate responses, and implement preventative measures. - Resolve complex billing escalations from CX, working cross-functionally with engineering, finance, and compliance. - Maintain and improve operational runbooks, billing policies, and escalation procedures. - Analytics & Reporting - Build and maintain dashboards and reports (Looker, BigQuery) to communicate payments health and feature impact to stakeholders. - Partner with the data team on attribution, funnel analysis, and revenue reporting tied to payments changes. - Deliver a weekly payments update to the broader team synthesizing metrics, shipping activity, and upcoming priorities. Qualifications - 5+ years in product management within payments, billing, or checkout — not adjacent, in the domain. - Track record of integrating AI-powered tools — coding assistants, agentic workflows, LLM-driven analysis — into day-to-day product work to move faster and raise the quality of output. - Experience at a subscription-based DTC company, startup with founder interactions, especially in health, wellness, or telehealth. - Direct experience working with payment processors, acquirers, or orchestration platforms — you understand auth flows, settlement, and why transactions fail. - Proven ability to ship product improvements that moved conversion or revenue metrics, with data to back it up. - Familiarity with payment orchestration platforms (Gr4vy, Spreedly, or similar) and multi-processor routing strategies. - Comfortable owning operational responsibilities (chargebacks, vendor SLAs, processor performance) alongside product work — you don't see ops as beneath you. - Strong analytical skills — build a dashboard, and proactively interrogate data. - Clear, concise communicator who can write a spec, run a standup, and present to leadership without mode-switching. Preferred Qualifications - Experience with experimentation platforms (PostHog, Optimizely, or similar) for checkout/billing A/B testing. - Background working in a lean product-engineering org where PMs carry operational load. - Exposure to fraud prevention, risk operations, or compliance in a regulated commerce environment. - Familiarity with Braze or similar platforms for transactional and lifecycle communications tied to billing events. Benefits - Fully remote work policy. - Unlimited Paid Time Off (PTO), 13 Company Holidays plus Floating Holiday flexibility for added personal convenience! - Paid Parental Leave (US Only). - Comprehensive Total Rewards (US Only): Health, Dental, Vision Insurance, and Retirement (401k). - Wellness Support (US Only): Employee Assistance Program (EAP), Health Savings Account (HSA), and Flexible Spending Account (FSA). - Exclusive Perks (US Only): Partnerships: SmartSpend discounts, SoFi financial tools, One Medical care, and Rightway healthcare navigation. - Pet Insurance: Affordable plans for your furry friends. - Commuter Benefits (State Specific): Simplify daily travel. - New hire swag and company equipment (laptop, software) for a seamless start. - Authentic startup exposure with opportunities to make a tangible impact. - A culture built on autonomy, accountability, and results-driven success.

• Bring outside-in credibility on payments, settlement, and banking-rail use cases • Own go-to-market execution for the product • Build and close external partnerships with node operators • Design and run trials with external stakeholders • Ensure release readiness on performance, security, and usability • Own and represent the Product Roadmap end to end • Own P&L in partnership with leadership team • Run program management across every stakeholder group

• Define the product or team's vision within the scope of a particular team, product or feature set, ensuring alignment with user needs and business objectives • Develop a clear perspective on future goals and definitions of success for the team/product and actively contribute to developing the long-term product vision and approach • Develop expertise in the policies, operations, and targeted outcomes enabled by the team's work; Build a deep understanding of user needs, behaviors, and pain points that guide product strategy and decision-making • Interface with Federal customers, end users, and Human-centered Design (HCD) researchers to identify and validate user and business needs • Understand the scope of the enabler work and collaborate with System Architects, SMEs, Engineers, and others to assist with product planning and decision-making • Understand, visualize, and manage upstream/downstream dependencies • Prepare for and Participate in Quarterly (PI) Planning • Support and lead Agile ceremonies (including planning, refinement, retrospectives, and standups) • Develop actionable and value-driven features and stories, working with the team to define benefit hypothesis and acceptance criteria • Collaborate with the development and testing team to ensure the implementation of the system tests • Provide operational, tactical, and strategic inputs to accomplish program goals, meet planned deliverables, and exceed user satisfaction • Drive delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity • Provide proactive and open communication across the program and stakeholders for transparency and awareness of progress and impediments • Bridges the communication between the agile/project teams and key stakeholders by building and maintaining relationships.

• Own the full lifecycle of features: from idea to roadmap to launch • Collaborate with engineering, design, and marketing to ship fast and smart • Translate strategic goals into actionable specs and tasks • Analyze data to prioritize efforts and drive retention or monetization • Break down complex ideas and ensure everyone is on the same page • Push back on blockers or unclear constraints when needed • Follow through post-launch to ensure delivery equals impact