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SurveyMonkey

The world’s leading survey software. On a mission to help people turn their curiosity into action.

Director of Product Management - Expansion, Retention & Payments

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000Since 1999H1B No SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

3 days ago

Salary

C$178.5K - C$210K / year

Seniority

Lead

No structured requirement data.

Job Description

Director of Product Management - Expansion, Retention & Payments

SurveyMonkey

Role Description SurveyMonkey is seeking a strategic and data-driven Director of Product Management to lead our global Billing & Payments and PLG (Product-Led Growth) Expansion organizations. This is a high-impact leadership role responsible for the financial engine of our self-serve business and a critical bridge to our enterprise motions. In this role, you will hold a dual mandate: - Billing & Payments: Oversee our global payments platform, optimizing checkout conversion, subscription renewals, and fraud/risk management. - Expansion & Retention: Drive the PLG strategy for self-service retention, account expansion, and seamlessly connecting high-value product users to our SME and Enterprise sales teams. You will manage and mentor a talented team of Product Managers and partner closely with cross-functional executives across Engineering, Finance, Sales, and Growth to drive SurveyMonkey’s revenue goals. What you’ll be working on: - Manage, mentor, and scale a high-performing team of Growth and Payments PMs to deliver against key company-wide revenue priorities. - Own the PLG Expansion Strategy by defining and executing the roadmap for self-service upgrades, cross-sells, and seat expansion to maximize customer lifetime value (LTV) within the self-serve base. - Build the Self-Serve-to-Enterprise bridge by designing and optimizing Product-Qualified Lead (PQL) funnels. Ensure a frictionless handoff of high-value, high-usage self-serve accounts to the SME and Enterprise sales teams. - Drive Global Retention and own the end-to-end subscriber retention lifecycle. Develop product interventions, win-back strategies, and tailored experiences to minimize churn and maximize Gross and Net Retention Rates (GRR/NRR). - Direct the roadmap for a scalable, compliant, and flexible global payments platform that supports modern monetization, pricing/packaging innovations, and complex enterprise billing structures. - Own the booking performance for cart conversion, checkout abandonment, and subscription renewals. - Oversee global fraud, chargeback prevention, and advanced risk mitigation strategies to protect revenue and reduce losses without sacrificing user experience. - Manage experimentation frameworks, KPIs, and strategic analyses to inform executive decision-making regarding monetization structures and customer LTV. - Collaborate across Engineering, Sales & Growth and Finance, Tax & Legal to ensure alignment and long-term business resilience. Qualifications - 7+ years of Product Management experience, with at least 3+ years in a product leadership/people management role. - Deep expertise in Product-Led Growth (PLG), specifically optimizing SaaS funnels, retention loops, and self-serve-to-enterprise (sales-assist) pipelines. - Domain knowledge in Billing, Payments, and Monetization platforms (e.g., checkout optimization, global payment methods, compliance, fraud prevention). - Highly analytical with a proven track record of owning revenue-driving metrics (GRR, NRR, Conversion) and running rigorous A/B testing frameworks. - Ability to navigate complex cross-functional environments, influencing stakeholders across Engineering, FP&A, Legal, and Sales. - Exceptional communication skills, with the ability to distill complex architectural or financial concepts into clear strategic narratives for executive leadership. Requirements - The base pay provided for this position ranges from $178,500 / year - $210,000 / year CAD depending on the geographic market and assuming a full-time schedule. - Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. - Bonuses and commissions may also be offered as part of the total compensation package. Benefits - Competitive benefits package including medical, dental, vision, life, and disability insurance. - 401(k) retirement plan. - Flexible spending & health savings account. - Paid holidays and paid time off. - Employee assistance program. - Other company benefits.

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