SupplyHouse.com

• Manage/maintain production infrastructure across dev, staging, and production environments • Support deployment, configuration, scaling, and lifecycle management of cloud services • Monitor system health, performance, availability, and capacity • Handle patching, upgrades, and maintenance activities • Ensure infrastructure reliability, uptime, and operational stability • Support Kubernetes-based workloads and cluster operations • Assist with container orchestration, deployments, scaling, and troubleshooting • Maintain operational standards/best practices for containerized infrastructure • Partner with dev teams on application deployments and environment issues • Develop and maintain automation scripts/tooling for operational efficiency • Support infrastructure automation and provisioning via IaC • Assist with CI/CD pipeline integrations and deployment automation • Contribute to continuous improvement for scalability and reliability • Manage access control, IAM configs, and user permissions • Support security best practices and compliance requirements • Assist with vulnerability remediation and infrastructure hardening • Maintain auditability and operational governance standards • Perform incident response, troubleshooting, root cause analysis • Participate in on-call rotations • Collaborate with internal teams on infrastructure/platform/application issues • Develop and maintain runbooks, docs, and support procedures • Manage backup, restore, recovery, and maintenance • Perform patching/upgrades/lifecycle management for MariaDB • Monitor availability, performance, and data integrity • Troubleshoot connectivity/performance issues with app teams

• Conduct comprehensive user and market research to guide product strategy, translating insights into features and actionable roadmaps • Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals • Drive the strategy, discovery, and implementation of initiatives involving complex system integrations, improvements, and customer-facing features • Manages the site search strategy, including relevance tuning, ranking signal prioritization, synonym and query understanding, faceted navigation, autocomplete, and zero-results recovery • Manages category navigation and browse taxonomy to ensure the information architecture facilitates easy customer navigation and effective search engine discovery across thousands of product SKUs • Lead the CX platform strategy by assessing, choosing, and refining the technology stack that supports acquisition, personalization, analytics integrations, and CRM data flows • Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence • Facilitate Agile ceremonies such as backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time • Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met • Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives • Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices • Lead UAT planning and execution to ensure product quality across projects and releases • Support end-to-end testing, QA, and validation for technical implementations and system integrations • Establish metrics for key projects and ensure monitoring plans support business goals; analyze product performance and resolve technical issues post-launch • Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization • Identify and communicate problems affecting the team, and proactively propose and implement solutions

Role Description We are looking for a new Senior Product Manager to join our growing Product Team! This individual will report into our Product Management Team Lead and own several complex, cross-functional Customer Experience initiatives at once, driving each from research through launch and post-launch analysis with significant autonomy. They will set the vision and goals for their initiatives, help prioritize them against broader business objectives, and raise the bar for the product practice by improving delivery standards and mentoring junior product managers. This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: - Arizona - Delaware - Florida - Georgia - Nevada - New Jersey - New York - North Carolina - Ohio - Rhode Island - South Carolina - Tennessee - Texas - Virginia - Washington This position will require travel to our NY office headquarters up to 6 times per year for internal meetings and team-building activities. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired. A company laptop and other necessary equipment will be provided along with a $250 stipend for your work from home space. Role Type: Full-Time, Exempt Location: Remote Schedule: Monday through Friday, from 8:00 a.m. to 5:00 p.m. EST with flexibility Salary: $109,000 – $137,398 annually Responsibilities: - Provides strategic vision and leadership to our largest and most complex initiatives, resolving ambiguous, escalated, and cross-functional challenges with sound, independent judgment. - Leads comprehensive user and market research to inform product strategy, validating insights through data analysis and customer and stakeholder interviews. - Sets vision and strategic goals for complex projects, defines the experience architecture and desired outcomes across multiple user journeys, and adapts plans and documentation as business needs change. - Owns commercial outcomes for the customer experience — connecting the product roadmap to financial goals and margin, and balancing customer acquisition cost against lifetime value. - Drives conversion optimization across the funnel, including checkout friction, search relevance, and personalization. - Translates Amplitude (or similar) analytics, behavioral data, and continuous A/B test results into actionable roadmap decisions. - Partners with engineering on platform direction, including modern headless architecture, robust APIs, and enterprise commerce capabilities. - Identifies and prioritizes opportunities to apply AI and machine learning — such as dynamic pricing, smart search, and recommendation engines. - Owns and oversees the product backlog, requirements, and user stories across multiple projects, and improves the team’s documentation and delivery practices. - Builds product documentation within JIRA and runs scrum ceremonies including sprint planning and sprint review. - Leads UAT planning and execution and is ultimately responsible for testing and approval of implementation, ensuring stable, scalable delivery ahead of high-traffic peak seasons. - Establishes project KPIs, develops A/B test and staged rollout plans, builds performance monitoring plans, and performs post-launch analysis to determine success and surface new opportunities. - Communicates complex insights and outcomes to senior stakeholders, mentors and trains junior product managers, and influences and improves work across departments. Qualifications - Bachelor's degree in Business, STEM, or a related field. - 7+ years of product experience, with 5+ years serving in a similar role on a Product/Customer Experience Team. - 2+ years of e-commerce industry experience. - A track record of independently leading large, complex, cross-functional initiatives end to end. - Strong data fluency, with the ability to turn Amplitude analytics, behavioral data, and A/B test results into roadmap decisions. - Experience defining and running A/B tests and experimentation (e.g., Amplitude) and establishing project KPIs and performance monitoring plans. - Experience with JIRA and Confluence, or equivalent tools, for documentation and scrum ceremonies. - Proven leadership and mentorship skills, with a tendency to invest in colleagues and team growth and improve the effectiveness of others. - Exceptional problem-solving skills and sound judgment on complex, ambiguous, and escalated decisions. - Excellent written and verbal communication skills, including the ability to communicate complex insights to and influence senior stakeholders across departments. - The ability to multi-task, reprioritize, and actively manage project timelines and deliverables. - Exposure to applying AI/machine learning to commerce use cases (e.g., dynamic pricing, smart search, recommendations). Preferred Qualifications - Demonstrated ownership of commercial outcomes such as conversion, revenue, or P&L. - Familiarity with modern e-commerce platform architecture, including headless architecture, APIs, and enterprise commerce engines. - Hands-on data querying with BigQuery or SQL. - Experience with design and prototyping tools (Figma is a plus). Benefits - Comprehensive and affordable medical, dental, vision, and voluntary life insurance options. - 401(k) with up to 4% company match. - Paid vacation, sick time, and holidays. - Company-paid basic life insurance and long-term disability. - Discounted auto, home, and pet insurance programs. - Flexible Spending Account (FSA). - Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP). - Company-provided equipment and one-time $250 work from home stipend. - $750 annual professional development budget. - $25 monthly Grubhub credit. - Company rewards and recognition program. - And more!

Role Description SupplyHouse.com is searching for a Total Rewards Manager who will be responsible for designing, administering, and continuously improving SupplyHouse's benefits, leaves, compensation, and wellness programs. This role leads a small team and serves as the subject matter expert across all total rewards functions, ensuring our programs are competitive, compliant, and aligned with the company's people strategy. The ideal candidate brings both strategic vision and operational rigor, and is comfortable partnering across HR, Finance, and senior leadership. This is a remote-based role within select states in the United States. - Lead administration and continuous improvement of the company’s full benefits portfolio, including health, dental, vision, life, disability, FSA, HSA, 401(k), wellness, and voluntary benefit programs. - Evaluate market trends, employee feedback, utilization data, and business needs to identify new benefit offerings and enhance existing programs. - Serve as the primary subject matter expert for employees, people leaders, and HR partners on benefits, retirement, and leave-related matters. - Lead open enrollment planning and execution, including employee communications, education materials, system readiness, and post-enrollment support. - Support the Sr. Manager in leading the 401(k) committee; coordinate governance, annual processes, and audit preparation. - Oversee annual wellness initiatives, health insurance utilization, wellness budgets, and the Financial Wellness program. - Ensure benefits programs comply with applicable federal and state regulations including ACA, ERISA, HIPAA, COBRA, and FMLA. - Identify opportunities to improve benefits processes, systems, and employee experience in alignment with Total Rewards strategy. - Oversee leave of absence administration and serve as escalation point for complex leave cases. - Lead, coach, and develop a team of benefits and total rewards professionals; set priorities and performance expectations, conduct performance reviews, and build team capability through targeted development plans. - Execute and administer the compensation strategy set by the Sr. Manager, including maintaining salary structures, career ladders, and pay bands; surface recommended changes based on market data and internal equity analysis. - Conduct market pricing and salary benchmarking; recommend market-based and merit/equity adjustments to maintain competitive and equitable pay. - Administer the annual compensation cycle (merit, bonus, and incentive planning), including data preparation, budget modeling support, manager guidance, and communication of personal compensation statements. - Monitor pay transparency and pay-disclosure law requirements across applicable states; conduct pay equity analyses and present findings and recommended actions to the Sr. Manager for review and decision. - Partner with Payroll, HRIS, Finance, and HR teams to ensure accurate administration, data integrity, process efficiency, and a seamless employee experience. - Assist in executing department projects as assigned. Qualifications - Bachelor's degree - 5+ years of progressive experience in total rewards, benefits, or compensation, including at least 2 years in a leadership role - Strong experience administering broad-based employee benefits programs, including health, welfare, retirement, wellness, and leave programs. - Strong working knowledge of benefits and leave compliance frameworks (ACA, ERISA, HIPAA, COBRA, FMLA) and applicable state pay transparency and pay equity laws. - Demonstrated ability to evaluate program effectiveness, analyze data, and make recommendations based on utilization, cost, and employee experience. - Strong vendor management, communication, and relationship-building skills. - Sound judgment and discretion managing sensitive and confidential employee information. - Strong attention to detail and accuracy in managing sensitive data. - Proficiency with Microsoft Office (advanced Excel) and hands-on experience with a major HRIS (e.g., Workday, ADP, UKG, or Paylocity) and benefits administration systems. Requirements - Bachelor’s degree in Human Resources, Business Administration, or similar field - Professional certification such as CEBS, CBP, CCP, PHR, SPHR, SHRM-CP, or SHRM-SCP. - Experience supporting multi-state workforce - Experience with benefits benchmarking, vendor implementation, or benefits enhancement initiatives. - Experience administering self-insured medical plans and serving on a 401(k) investment or fiduciary committee. - Experience designing or administering incentives, bonus, or equity compensation programs. Benefits - Comprehensive and affordable medical, dental, vision, and voluntary life insurance options - 401(k) with up to 4% company match - Paid vacation, sick time, and holidays - Company-paid basic life insurance and long-term disability - Discounted auto, home, and pet insurance programs - Flexible Spending Account (FSA) - Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) - Company-provided equipment and one-time $250 work from home stipend - $750 annual professional development budget - $25 monthly Grubhub credit - Company rewards and recognition program - And more!

• Coordinate configuration, testing, and maintenance of EDI transactions with external EDI provider and trading partners, including 850 (Purchase Orders), 855 (Purchase Order Acknowledgments), 856 (Advance Ship Notices), and 810 (Invoices). • Proactively monitor daily EDI transmissions to identify failures, errors, or delays; investigate failed or rejected transactions and coordinate reprocessing with vendors, internal teams, and EDI provider to prevent operational disruptions. • Serve as the primary liaison between internal teams, external vendors, and EDI partner and own day-to-day relationship with third-party EDI provider, including issue escalation, prioritization, and performance tracking. • Lead end-to-end onboarding of new vendors into the EDI program, including requirements gathering, testing, validation, and go-live coordination. • Develop, standardize, and maintain all EDI documentation, process guides, and support materials. • Ensure accurate data flow between EDI platform, internal ERP system, and PO Management software. • Work closely with Merchandising, IT, and Accounting teams to resolve data discrepancies, maintain seamless transaction flow, and promote EDI best practices across teams. • Track EDI performance metrics, including error rates, vendor compliance, and onboarding timelines and use them to identify trends in transaction errors to recommend process improvements.

• Design, develop, and execute comprehensive test plans and test cases for functional, non-functional, regression, performance, and accessibility testing • Lead test automation initiatives by developing, maintaining, and enhancing automated test scripts using tools such as Selenium, Cypress, or Appium • Collaborate with developers, product owners, and stakeholders to understand requirements and define effective testing strategies • Review test cases, automation scripts, and test results to ensure coverage, accuracy, and alignment with business requirements • Identify, document, track, and communicate software defects using bug-tracking tools, ensuring timely resolution • Analyze testing metrics and results to provide insights and recommendations for improving QA processes and product quality • Participate actively in Agile ceremonies, including sprint planning, stand-ups, reviews, and retrospectives • Mentor and support QA team members by providing coaching, technical guidance, and best-practice standards • Contribute to continuous improvement initiatives within the QA function and across engineering teams • Partner with leadership to align quality goals with business objectives

• Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live • Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT • Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines • Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution • Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions • Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments • Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions • Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations • Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design • Support continuous improvement initiatives across the fulfillment network in partnership with the CI team • Develop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisions • Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations

Role Description As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we are looking for a new, remote QA Engineer in India to join our growing IT Team. This individual will report into our QA Team Lead and work closely with cross-functional partners to ensure our software adheres to established quality standards through web and mobile automated testing using Cypress and Appium. If you’re passionate about making a meaningful impact through software excellence and implementing innovative solutions, we’d love to hear from you! - Develop, verify, and validate system test cases for web-based and mobile applications - Create and execute test plans, set up test environments, and understand + execute test scripts for database execution - Validate end-to-end functionality and enhancement requests - Resolve technical and business issues using strong analytical, troubleshooting, and debugging skills - Collaborate with leadership to implement effective testing solutions - Build cross-functional partnerships and collaborate with Developers, Project Managers, and UX Designers to solve complex challenges to maximize the customer experience Qualifications - Bachelor’s degree in Computer Science or related field with 3+ years of QA engineering experience or no degree with 6+ years of equivalent experience - 3+ years of programming experience in Java, JavaScript, and SQL - 2+ years of web automation experience utilizing page object modeling (POM) including proficiency with Cypress - Experience in API testing, both automated and manual, for web, backend, and mobile applications using REST/RestAssured and Micro services - Familiarity with test automation tools such as MySQL, Postman, and Eclipse IDE - High-level proficiency of written and verbal communication in English Requirements - Experience working in an e-commerce environment - 2+ years of mobile automation experience using Appium - Additional experience using WebDriver IO + Mocha + Chai is a plus - Web automation experience with Selenium and Cucumber - Experience using AI platforms to increase productivity (ex: Claude, Copilot, ChatGPT, etc.) Benefits - Comprehensive and affordable medical, dental, vision, and life insurance options - Competitive Provident Fund contributions - Paid casual and sick leave, plus country-specific holidays - Mental health support and wellbeing program - Company-provided equipment and one-time $250 USD work from home stipend - $750 USD annual professional development budget - Company rewards and recognition program - And more!

• Accurately verify and approve invoices before payment, ensuring correct pricing and adherence to company policies. • Collaborate with internal teams and vendors to resolve discrepancies between invoices, purchase orders (POs), and item receipts. • Prepare and process payments on time, ensuring vendors receive accurate amounts while maximizing early payment discounts. • Track and apply vendor credits for open balances, returns, rebalances, and warranties, ensuring all accounts remain up to date. • Establish and maintain strong relationships with suppliers to facilitate smooth and efficient financial transactions. • Conduct monthly reviews of vendor statements to identify and resolve outstanding balances or discrepancies. • Input and maintain accurate financial records using NetSuite, ensuring data integrity and compliance with accounting standards. • Respond to vendor and co-worker inquiries in a timely and professional manner, providing clarity and solutions as needed.

• Design, build, and maintain scalable, reliable systems on GCP (Compute Engine, GKE, Cloud Storage, Cloud SQL) • Develop automation for infrastructure provisioning using Terraform, Ansible, or Deployment Manager • Build and maintain observability platforms (monitoring, logging, tracing) using tools such as Stackdriver (Cloud Monitoring), Prometheus, or Grafana • Manage incident response, conduct postmortems, and implement improvements to reduce recurrence • Partner with DevOps and engineering teams to enhance CI/CD pipelines for resilient deployments • Define and monitor SLAs, SLOs, and SLIs to ensure application availability and performance • Implement disaster recovery (DR) and backup strategies across cloud services • Continuously optimize performance, capacity, and cost-efficiency of GCP resources