Sunbit

• Be a catalyst to help the card business functions operate strategically using data • Drive evaluation of competing priorities across business functions and appropriate disposition solutions that are right-sized and scalable • Drive business growth by identifying new opportunities and hypothesis development using data across Credit Risk, Portfolio management, Fraud and marketing • Independently manage cross-functional relationships across Product, Engineering, Operations, Credit Risk, and executive leadership • Influence stakeholders through clear communication and data-driven recommendations • Develop A/B test designs to implement a robust test and learn strategy • Perform ad-hoc analysis ranging from open exploration data analysis to specific root cause analysis • Analyze Credit Card engagement and credit performance and identify levers and patterns that can increase card usage and utilization • Liaison with Data Engineering and Product to build sustainable and scalable data solutions to address business’ current and future needs • Own and manage BI reports becoming a focal point for business’ data and analytics needs • Leverage AI tools to accelerate analytical velocity and democratize data through self-service agents and tools

• Travel extensively within your territory—expect to be on the road 4–5 days per week meeting prospects in person. • Drive go-to-market strategy for launching and expanding product adoption across the regional auto dealership service center market, ensuring alignment with overall company objectives. • Own the full-cycle sales process from prospecting to closing—this is a new business acquisition role with limited account management responsibilities. • Lead regional sales execution in partnership with the VP of Sales, including territory planning, pipeline development, and performance forecasting. • Collaborate with Account Management, Onboarding, and Partner Success teams to transition new customers after initial sale and ensure long-term success. • Establish and nurture executive-level relationships with senior decision makers across major auto dealership groups, positioning the company as a long-term strategic partner. • Act as the voice of the customer to internal teams, delivering structured feedback and insights to influence product roadmap and operational improvements. • Mentor and guide sales team members, contributing to talent development and fostering a high-performance sales culture in the region.

• Serve as the operational leader for Sunbit's card platform, driving performance, scalability, and continuous improvement across card operations. • Own the implementation, optimization, and governance of core card processing functionality, ensuring operational processes align with business objectives and customer experience goals. • Drive continuous improvement across the card ecosystem by optimizing processes, automating workflows, reducing costs, and establishing scalable operational controls and performance standards. • Act as Sunbit's primary expert and executive point of contact for Fiserv and related card processing partners. • Lead the evaluation, design, implementation, and optimization of capabilities across the Fiserv ecosystem, ensuring platform enhancements align with business objectives and operational needs. • Influence and navigate Fiserv's organization to accelerate project delivery, resolve operational challenges, and maximize the value of existing platform capabilities. • Lead operational workstreams for major card initiatives including: New product launches, Co-brand and partner card programs, Portfolio conversions and migrations, Fraud and risk initiatives, Collections enhancements, Digital servicing capabilities, Data and reporting initiatives, Debit card and network expansion opportunities. • Own strategic relationships with card processors, networks, fulfillment providers, and other operational partners, driving performance, accountability, escalation management, and continuous improvement. • Establish and monitor vendor performance metrics, service-level agreements (SLAs), and operational KPIs. • Partner with Visa, Mastercard, and other network stakeholders on operational initiatives, compliance requirements, and program enhancements. • Lead and develop a high-performing Card Operations team responsible for day-to-day card servicing and operational support. • Own the Card Operations budget and P&L, identifying opportunities to improve efficiency while maintaining strong service levels. • Develop business cases for operational investments and strategic initiatives. • Partner with Risk, Compliance, Legal, and Audit teams to ensure operational processes meet regulatory, network, and internal control requirements.

• Defining the system logic, working with the product and engineering teams to implement • Leading the modernization of our loan account management system, ensuring it is ready for future product capabilities • Support the end-to-end lifecycle for new loan products, ensuring product definitions (interest rates, grace periods, fees) are accurate in the system • Loan lifecycle definitions and management • Providing loan account management capabilities to support all of Sunbit servicing needs • Serve as the subject matter expert driving research, evaluation, and development of new technologies and capabilities • Experience writing not just business procedural documents but also technical briefs for product and engineering

• Lead the onboarding process for new med spa partners, ensuring a seamless and efficient implementation experience. • Deliver high-quality, in-person training sessions on Sunbit’s patient financing solutions, tailored to aesthetic services. • Adapt and customize training materials to align with the unique needs of each med spa merchant. • Facilitate engaging, informative, and interactive training sessions that drive understanding and adoption. • Maintain deep expertise in Sunbit’s patient financing product, including ongoing updates and enhancements. • Serve as a trusted subject matter expert, proactively addressing questions and resolving partner concerns. • Develop and maintain strong, long-term relationships with key stakeholders across med spa organizations. • Provide ongoing support and strategic follow-up to drive client satisfaction and maximize product utilization. • Collect and synthesize partner feedback to identify opportunities for continuous improvement in both product and training. • Accurately track training activities, partner interactions, and progress within Salesforce. • Deliver regular reporting and insights to leadership on training effectiveness, partner performance, and satisfaction metrics.

• Own the impact of a Book of Business by developing comprehensive, strategic and measurable business plans for each DSO partner • Provide executive reporting and quarterly business reviews for C-Suite DSO executives and drive change within their organization • Understand the dental industry and provide strategic insight and critical feedback (partner needs, market perceptions, industry trends, etc.) to Sunbit leadership and internal teams • Travel and attend industry events and conferences as needed

Role Description As we evolve as a company we are looking for an experienced leader of the loan account management systems to elevate our loan account management functionality. You will be responsible for high-scale operation system that processes more than one million active loans a day, and growing. Reporting to the Head of the Core Company you will hold a key leadership role managing the backoffice processes for Sunbit core business area. You will be responsible for defining the core capabilities of our loan account management system, ensuring it is compliant and ready to support our future products and servicing needs. Along with owning these definitions you will lead us through a modernization of our loan account management system. You will work directly with multiple members of our leadership team given the importance of this role. Qualifications - Demonstrated excellence in managing loan account systems, with a proven track record of changing our system capabilities - Deep experience with loan account management components and how they integrate - Strong regulatory fluency understanding TILA - Experience modernizing/replatforming an existing loan account management system a plus - Nice to have: experience with implementing a modern account core Requirements - Defining the system logic, working with the product and engineering teams to implement - Leading the modernization of our loan account management system, ensuring it is ready for future product capabilities - Support the end-to-end lifecycle for new loan products, ensuring product definitions (interest rates, grace periods, fees) are accurate in the system - Loan lifecycle definitions and management - Providing loan account management capabilities to support all of Sunbit servicing needs - Serve as the subject matter expert driving research, evaluation, and development of new technologies and capabilities - Experience writing not just business procedural documents but also technical briefs for product and engineering Benefits - Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) - Mission driven + empowered + collaborative - Competitive pay and stock options - Unlimited PTO - Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave - Newly added HSA and Pet Insurance - 401K Plan with Matching - Cell Phone Stipend - Team based strategic planning + Team owned deliverables

• Responsible for high-scale operation system that processes more than one million active loans a day, and growing • Reporting to the Head of the Core Company you will hold a key leadership role managing the backoffice processes for Sunbit core business area • Responsible for defining the core capabilities of our loan account management system, ensuring it is compliant and ready to support our future products and servicing needs • Lead us through a modernization of our loan account management system

Title: Field Operations Coordinator Locations: Los Angeles, California (In-office Monday-Thursday, Remote Friday) The Company: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere. The Role As we grow our organization, the Operations Coordinator is critically important to the high functioning of our organization. The Operations Coordinator will keep our CRM system up to date, support the operations team and is responsible for ensuring the smooth day-to-day operations of our accounts. What You’ll Be Doing: - Assist the operations team in scheduling activations, visits, day-to-day reporting, data entry, and data analytics - Assist in the creation and maintenance of field schedules across all Account Management teams - Create reports and maintain dashboards for users across the company - Update partner information when necessary, and managing internal & external communication regarding such changes - Develop strong cross-functional relationships with field teams to drive teamwork and support business objectives - Monitor, control and manage business operations to meet expectations and company goals. - Coordinate and manage project tasks to ensure project delivery within allotted timelines. - Identify problems in the operations process and resolve them in a quick and timely manner. - Follow standard operating procedures for efficient business operations. - Ensure compliance with company standards and procedures. Requirements What You’ll Bring: - Bachelor degree from accredited university - Proficient with Microsoft Office (especially Excel) and Salesforce. - Effective problem solving skills and impeccable organization - Proven ability to work collaboratively with others. - Excellent communication and time management skills The Perks: - Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #576 on the 2023 Inc 5000 list - Mission driven + empowered + collaborative - Competitive pay and stock options - Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave - Newly added HSA and Pet Insurance - Casual Dress - Open door policy / Open office floor plan - Team based strategic planning + Team owned deliverables - Commuter Supplement for LA Office eligible employees - Monthly Lunches in LA HQ How We Pay: - We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership - We are targeting an hourly rate of $25-27 hour for this role - This role will also be granted company equity via stock options Cultural Competencies for Success at Sunbit: - Serve others before self - Service oriented mindset - Own the impact - Strong organizational and time management skills with the ability to prioritize effectively - Connect genuinely - Engage and build strong relationships with key stakeholders and other teams across the organization. - Act fast - Thrive in a fast-paced environment while maintaining high level of support - Include always - Work closely with Account Management team and actively welcome peers within the organization - Innovate for good - Continuously help our internal team create efficient processes Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

TITLE: Sr. Backend Engineer Location: Jersey City United States Job Description: Description JOB TITLE: Sr. Backend Engineer LOCATION: Hybrid in NY/ NJ REPORTS TO: Squad Leader The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to "yes" at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say "yes" more often and help customers move forward with confidence. The Role: We are looking for a Sr Backend Engineer to join our team responsible for designing, building, and maintaining the core platform that supports our call center operations, including the agent desktop that powers day-to-day customer interactions. The solutions developed by this team have a direct impact on how efficiently our agents assist customers and resolve issues. In this role, you will also contribute to improving operational efficiency through automation, AI, and intelligent workflows. This includes developing tools that enable agents to work more effectively, integrating systems across the call center ecosystem, and introducing AI-powered capabilities that enhance both the agent and customer experience. This is a high-impact opportunity where engineering work directly influences real-world operations at scale. You will tackle complex product and platform challenges in a fast-paced environment while helping shape the technology that powers Sunbit's customer success organization. Requirements What You'll Do: - Design, build, and evolve the Customer Success agent desktop, the core platform used by our call center to support customers. - Develop tools, workflows, and integrations that connect multiple systems used by our Customer Success organization. - Improve agent productivity and operational efficiency through automation, smart workflows, and AI-driven capabilities. - Work on high-impact product and platform challenges, solving real operational problems at scale. - Collaborate closely with Product, Customer Success, Product lines, and Operations teams to design solutions that improve both agent and customer experience. - Ensure systems are reliable, scalable, and maintainable, supporting a fast-growing operational environment. - Write clean, high-quality code, with strong testing and observability practices. - Take ownership of features end-to-end, from design and architecture through development and production deployment. - Contribute to a strong engineering culture by sharing ideas, improving processes, and supporting teammates. What You'll Bring: - 5+ years of experience in software engineering - Bachelor's degree in Computer Science or a related field. - Experience in Kotlin, Java, or Scala with hands-on experience. - Experience in the Spring Framework. - Proficient in both relational (e.g., MySQL) and non-relational databases (e.g., MongoDB). - Proficiency in micro-service architecture - Familiarity with message queue technologies such as Kafka, SQS, RabbitMQ, or similar. - Strong problem-solving skills, capable of meeting technical challenges head-on. - Experience with backend software development. - A passion for learning, constantly staying up to date with industry trends and technology advancements. - Resourceful, self-motivated, and capable of working independently. - Background in fintech is a plus. Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: - Join one of LA's fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list - Mission driven + empowered + collaborative - Competitive pay and stock options - Unlimited PTO - Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave - Newly added HSA and Pet Insurance - 401K Plan with Matching - Cell Phone Stipend - Team based strategic planning + Team owned deliverables How We Pay: - We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership - We are targeting a base salary of $160k-190k per year for this role. - This role will also be granted company equity via stock options Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm. We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems. IND1 #BI-Hybrid #LI-Hybrid