Strayer Education, Inc.

Role Description The Associate Learner Support Representative plays a critical role in assisting prospective and new students with navigating various systems, resolving basic issues, and ensuring a smooth learning experience. This role is designed for individuals who will help in the areas of account management, course navigation, troubleshooting, and triaging with internal teams. - Navigation Assistance: - Assist students in creating and managing their accounts, including profile and membership. - Guide students through the process of adding courses and navigating their learning environment. - Provide detailed support on accessing and utilizing resources available through the Sophia platform. - General Overview Support: - Explain the functionality and features of Sophia, ensuring students understand how the platform works. - Offer guidance on platform tools, ensuring new users feel confident in using the system for their learning needs. - Low-Level Troubleshooting: - Help students resolve login issues by providing step-by-step instructions for password resets and account recovery. - Troubleshoot basic technical issues, including addressing common typing pattern issues or browser-related concerns. - Assist in clearing browser history and cache as a means of resolving platform access issues. - Triaging Support: - Identify and escalate more complex issues to the appropriate internal teams (administrators, academic instructors, or grading teams). - Act as a liaison between students and internal support teams to ensure timely and accurate resolution of any inquiries. Qualifications - Communication Skills: Ability to communicate effectively with learners and team members, providing clear and empathic oral and written skills. - Problem Solving: Ability to help learners with any problems they have, leveraging available resources and navigating a fast-paced environment. - Time Management: Adhere to team workflow, manage priorities effectively, and maintain reliability in a remote work environment. - Technology: Computer/smart device literate with competencies in third-party tools including Microsoft Office, Zendesk, and Labster. Requirements - 1+ year of Contact Center/Admin (phone/chat) experience preferred. - Experience working in education or academia. - Proficiency in computer literacy, Microsoft Office Suite, and Salesforce. - Bilingual Speaker preferred (Spanish). - High School Diploma. - Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. Benefits - $19/hr is the expected starting pay for this position; $19.25/hr for Spanish bilingual candidates. - Comprehensive package of benefits for employees scheduled 30 hours or more per week, including: - Medical, dental, vision, life, and disability plans. - Well-being incentives and parental leave. - Paid time off and certain paid holidays. - Tax-saving accounts (FSA, HSA). - 401(k) retirement benefit and Employee Stock Purchase Plan. - Tuition assistance and entertainment/retail discounts. - Non-exempt employees are eligible for overtime pay, if applicable.

Role Description This professional role provides and promotes effective delivery of virtual reference services that facilitate student development and achievement of learning outcomes. This position is highly customer focused and is often the first point of contact with the library staff. This position reports to the Manager – Reference Services and works cooperatively with other library staff to support library services. - Provide reference and research services for students, faculty and staff. - Assist users in developing effective skills, competencies, and strategies using library databases, Generative AI library tools, and other online resources. Reference: - Assess the nature of reference queries to determine desired information need. - Assist students, faculty, and staff in using library resources and services, including instructional and technical assistance in established modes: email, chat, appointments via ZOOM, etc. - Demonstrate initiative in promoting and maintaining learner-and-customer focused services and culture. - Promote library services and instruction. - Troubleshoot technical library problems with students and work towards immediate resolution or accurate escalation. Operational Tools & Resources: - Update and maintain library instruction resources, team training materials and operational job aids, including library guides, FAQ’s, internal tracking lists on SharePoint, etc. Professional Development & Team Collaboration: - Attend and participate in team meetings and serve as needed on project teams. - Attend and participate in team training and personal development opportunities. - Remain current on technologies or trends that enhance teaching and learning. - Create annual goals and provide feedback on your performance. Qualifications - Strong commitment to customer service. - Experience working with adult students and delivering reference services to a diverse population. - Ability to work effectively both independently and as a team member with diverse faculty, staff and students in a dynamic, rapidly changing environment. - Ability to spend majority of time interacting with people via phone and computer. - Knowledge of library research and online searching, including databases embedded with AI research tools. - Strong organizational and analytical skills, commitment to accuracy and attention to detail. - Excellent interpersonal, written and verbal communication skills. - Demonstrated ability using Microsoft Office computer applications. - Experience with SnagIT, Libguides, and Kaltura preferred. - Demonstrated ability to locate, understand, and interpret bibliographic citations. - Demonstrates initiative and responsibility. - Demonstrated ability to prioritize and meet deadlines. Requirements - Two or more years of relevant reference librarian experience in an academic library are required. - A Master of Librarian & Information Science (MLIS) or a Master of Library Science (MLS) from ALA accredited institution (required). - Broadband or high-speed internet connection required (No Satellite internet). - Work location: Remote or virtual (work from home). - Must be able to travel 0-10% of time. - Must be able to lift 20lbs. - Typical office setting. - Mobility within the office including movement from floor to floor. - Travel via plane, car, and metro may be required to perform this job. - Must be able to work more than 40 hours per week when business needs warrant. - Access information using a computer. - Effectively communicate, both up and down the management chain. - Effectively cope with stressful situations. - Strong mental acuity. - Regular, dependable attendance and punctuality are essential functions of this job. - Other essential functions and marginal job functions are subject to modification. Benefits - Comprehensive package of benefits to employees scheduled 30 hours or more per week. - Medical, dental, vision, life and disability plans. - Well-being incentives, parental leave, paid time off, certain paid holidays. - Tax saving accounts (FSA, HSA). - 401(k) retirement benefit. - Employee Stock Purchase Plan. - Tuition assistance. - Entertainment and retail discounts. - Non-exempt employees are eligible for overtime pay, if applicable. Required Work Hours - Monday - Wednesday from 9 am to 6 pm Central. - Thursday - Friday from 9 am to 6 pm Central OR 8 am to 5 pm Central. - Must work a Tuesday - Saturday schedule four months out of the year (Rotate Saturday shifts a month at a time with colleagues).

Role Description The Portfolio Account Executive is responsible for building, contracting, and growing a high quality portfolio of education providers that power the Workforce Edge (WFE) Marketplace. This role owns the full lifecycle of provider partnerships, from sourcing and onboarding to performance optimization, and plays a critical role in ensuring the marketplace delivers meaningful workforce outcomes for employer clients. As the primary relationship owner for assigned education providers, this role partners closely with Portfolio Strategy, Enterprise Solutions, and Product teams to align provider offerings with employer demand, marketplace strategy, and growth objectives. Qualifications - Strong understanding of the education provider ecosystem and workforce development trends. - Strategic partnership development and consultative selling. - Excellent communication, relationship-building, and influencing skills. - Contract negotiation and stakeholder management. - Self-motivated and self-directed. Requirements - 4-6 years of experience in higher education partnerships, business development, or related fields. - B.A, B.S or equivalent work experience required, Advance Degree preferred. - Must be able to travel occasionally should a business need arise. - Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. - If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role. - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. - Must be able to meet critical thinking and problem solving aspects aligned to job duties. - Must be able to work more than 40 hours per week when business needs warrant. - Able to access information using a computer. Benefits - Comprehensive package of benefits for employees scheduled 30 hours or more per week. - Medical, dental, vision, life and disability plans. - Well-being incentives, parental leave, paid time off, certain paid holidays. - Tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan. - Tuition assistance as well as entertainment and retail discounts. - Non-exempt employees are eligible for overtime pay, if applicable.

Role Description Capella University offers two learning formats, FlexPath and GuidedPath, to provide a flexible and affordable way for working professionals to earn a degree designed to fit into their life. Our GuidedPath learning format offers asynchronous 10-week courses, with 3 weeks in between each quarter for faculty to grade and prepare for the next quarter. Learners have deadlines to stay on track to review materials, understand topics, and develop consistent study habits. Faculty help learners progress by guiding courseroom discussions and providing feedback on assignments. Candidates must be willing and able to travel to and teach at residencies 3–4 times per year, with each residency lasting 4–12 days. Selected candidates will be expected to participate in at least half of these events. Essential Duties & Responsibilities: - Assignments are on an ongoing basis according to expertise and school needs. - Utilize your professional expertise to provide high-quality instruction from a pre-designed curriculum. - Mentor doctoral learners and participate in doctoral committees. - Provide relevant feedback and ensure successful completion. - Be available within 48 hours (excluding weekends and holidays) by phone, email, and in the courseroom to ensure learners receive quality feedback in a timely manner. - Travel within the US to participate in doctoral residencies. - Utilize the online learning platform to enrich the learning experience. - Establish high standards and ensure learners understand how they will be evaluated. - Adhere to University policies and procedures. - Attend faculty meetings, workshops, and training as required. - Participate in other activities based on university needs. Qualifications - Demonstrated knowledge of academic evaluation. - Effectively communicate with all levels of the University. - Proficiency in oral presentation skills, planning and organizing of course objectives. - Excellent oral and written communication skills. - Demonstrated knowledge of academic technology. - Strong computer skills. - Ability to manage potentially stressful situations in a professional and ethical manner. Requirements - Three years of teaching experience preferred. - Professional experience in the discipline with a minimum of two years required for undergraduate level and three years required for graduate level. - Research, scholarship, or achievement in the discipline required for graduate-level; experience with how to conduct and oversee research in the discipline required at the doctoral level. - All degrees must be conferred and from a regionally accredited institution. - Copies of required certificates and licenses and unofficial transcripts for all graduate degrees with the institution and conferred degree and date must be attached. - PhD in Psychology or related field. - License in Psychology Required. Other - The School of Social and Behavior Sciences at Capella University believes a diverse learning community is vital to achieving our mission of extending access to higher education. - Must be able to travel occasionally within the US should a business need arise (including doctoral residencies, site visits, etc.). - Ability to work onsite in a Corporate or Campus location (in a typical office environment) may be required based on role. - Faculty and Federal Work Study roles require access to work in a setting that enables meeting all requirements of the role. - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. - Must be able to meet critical thinking and problem-solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs warrant. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. - Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. Benefits - Comprehensive package of benefits to employees scheduled 30 hours or more per week. - Medical, dental, vision, life and disability plans. - Well-being incentives, parental leave, paid time off, certain paid holidays. - Tax saving accounts (FSA, HSA), 401(k) retirement benefit. - Employee Stock Purchase Plan, tuition assistance, entertainment and retail discounts. - Non-exempt employees are eligible for overtime pay, if applicable.

Role Description Workforce Edge Success Coaches serve as a one-stop shop to support students through the utilization of their employer’s tuition assistance benefit. Success Coaches provide personalized end-to-end support (primarily outbound) to guide students toward success in line with their academic goals and interests. - Partner with program advisors to ensure a smooth transition for employees into their chosen education program. - Regularly communicate with employees throughout their academic journey primarily via outbound communication tools and methods. - Assist employees in setting and achieving academic goals, developing effective study habits, and managing their time effectively. - Help employees navigate academic challenges and connect them with appropriate resources, such as tutoring services or academic support programs. - Monitor student progress and provide feedback on performance, identifying areas for improvement and potential roadblocks. - Track key milestones and deadlines, proactively providing reminders and ensuring employees stay on track with their education plan. - Conduct regular check-ins and progress reviews to assess progress and celebrate achievements. - Develop and deliver workshops and resources on academic success, study skills, and time management. - Maintain positive relationships with employees, employers, and educational institutions. Qualifications - Excellent communication and interpersonal skills, with the ability to build strong rapport and trust. - Active listening and empathetic communication to understand individual challenges and provide personalized support. - Coaching and mentoring skills to effectively guide individuals towards achieving their academic goals. - Motivational and encouraging coaching style to inspire and empower individuals to persevere through challenges. - Familiarity with common academic challenges and effective strategies to overcome them. - Knowledge of student support services and resources available at various educational institutions. - Data analysis and reporting skills to track student progress and measure coaching effectiveness. - Strong relationship-building skills to develop trust and maintain positive connections with diverse stakeholders. - Proficient in using phone, email, and chat (and ability to navigate between them seamlessly) to provide excellent customer service. Requirements - Minimum of 2 years of experience in higher education advising, academic coaching, or related field. - Experience working with adult learners and non-traditional students preferred. - Proven ability to provide effective guidance and support to individuals pursuing educational goals. Education - Bachelor's degree from an accredited institution required. - Master’s degree from an accredited institution preferred. Other - Must be able to travel up to 10% of the time. - Must be able to lift 25 lbs. - Typical office setting. - Mobility within the office including movement from floor to floor. - Travel via plane, car, and metro may be required to perform this job. - Must be able to work more than 40 hours per week when business needs warrant. - Access information using a computer. - Effectively communicate, both up and down the management chain. - Effectively cope with stressful situations. - Strong mental acuity. - Regular, dependable attendance and punctuality are essential functions of this job. - Other essential functions and marginal job functions are subject to modification. Benefits - Comprehensive package of benefits for employees scheduled 30 hours or more per week. - Medical, dental, vision, life and disability plans. - Well-being incentives, parental leave, paid time off, certain paid holidays. - Tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan. - Tuition assistance as well as entertainment and retail discounts. - Non-exempt employees are eligible for overtime pay, if applicable.

Capella University offers two learning formats, FlexPath and GuidedPath, to provide a flexible and affordable way for working professionals to earn a degree designed to fit into their life. Our GuidedPath learning format offers asynchronous 10-week courses, with 3 weeks in between each quarter for faculty to grade and prepare for the next quarter. Learners have deadlines to stay on track to review materials, understand topics, and develop consistent study habits. Faculty help learners progress by guiding courseroom discussions and providing feedback on assignments. Essential Duties & Responsibilities: - Assignments are on an ongoing basis according to expertise and school needs. - Utilize your professional expertise to provide high-quality instruction from a pre-designed curriculum. - Mentor doctoral learners and participate in doctoral committees. Utilize your professional expertise to provide relevant feedback and ensure successful completion. - Be available within 48 hours (excluding weekends and holidays) by phone, email, and in the courseroom to ensure learners receive quality feedback in a timely manner to support their academic success. - Travel within the US to participate in doctoral residencies. - Utilize the online learning platform to enrich the learning experience. - Establish high standards and ensure learners understand how they will be evaluated. - Adhere to University policies and procedures. - Attend faculty meetings, workshops, and training as required. - Participate in other activities based on university needs. Job Skills: - Demonstrated knowledge of academic evaluation. - Effectively communicate with all levels of the University. - Proficiency in oral presentation skills, planning and organizing of course objectives. - Excellent oral and written communication skills. - Demonstrated knowledge of academic technology. - Strong computer skills. - Ability to manage potentially stressful situations in a professional and ethical manner. - Demonstrates a complete understanding of accommodating the unique needs and expertise of each student. - Provides support and opportunity for the student to continually deepen his or her understanding of the individual purpose and pursue it through educational experiences. - Demonstrates a commitment to meeting the expectations and requirements of a diversity of students. - Is attentive to at-risk learners, following established case management protocols and reaching out to appropriate school staff. - Experience with scholarly writing and use of APA (7th edition) format. Work Experience: - Three years of teaching experience preferred. - Professional experience in the discipline with a minimum of two years required for undergraduate level and three years required for graduate level. - Research, scholarship, or achievement in the discipline required for graduate-level; in addition at the doctoral level, experience with how to conduct and oversee research in the discipline required. Education: All degrees must be conferred and from a regionally accredited institution. Copies of required certificates and licenses and unofficial transcripts for all graduate degrees with the institution and conferred degree and date must be attached. - Master’s degree from an accredited Council on Social Work Education and a regionally accredited program is required. - Doctorate from an accredited institution in social work or a closely related area- including Human Services, Psychology, Counseling, Sociology, or Education, preferred. Certificates, licenses and registrations: - The successful candidate must hold a Social Work graduate-level license and obtain, at a minimum, a Graduate Level Social Work licensure in the State of Minnesota upon hire (including passing the ASWB exam with their current graduate-level license) required. Other: - Must be able to travel occasionally within the US should a business need arise (including doctoral residencies, site visits, etc.). For most programs travel would not be common. Travel may involve a plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. - Ability to work onsite in a Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor to floor using elevators or stairs. - Faculty and Federal Work Study roles require access to work in a setting that enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. - Must be able to meet critical thinking and problem-solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs a warrant. Accommodations related to the schedule may be considered. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. Capella University Adjunct and Part-Time Faculty are compensated based on the number and type of work assignments offered and accepted in any given quarter. Capella University GuidedPath Format - The pay for teaching a course range from $500 - $4,000. The average is over $3,000. Capella University FlexPath Format - The pay for teaching a course range from $125 - $4,000, depending on enrollment and particular program. The average is over $3,000. The pay for doctoral mentoring assignments is typically $400 per mentee (GuidedPath or FlexPath). Doctoral reviewer assignments start at $200. If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

The Associate Manager for WFE Student Success will build strong teams that foster authentic relationships with students. This function is accountable for the enrollment and persistence of students through their education programs Essential Duties and Responsibilities: - Ownership of student-first focused culture. - Motivating and leading a team of Success Coaches to ensure attainment of WFE objectives and to effectively implement continuous improvement. - Recruit, interview and make hiring decision for new team members. - Provide coaching and training to team of Success coaches through 1-1’s, call call reviews, performance evaluations, and team meetings. - Collaboration with education providers staff to ensure strong curriculum knowledge of institution and resources available to students. - Direct management, hiring and development of team members. - Ensure the team is equipped with processes, tools and techniques to provide exceptional service to the students. - Partnering with appropriate leadership regarding weekly reports on student success activities, projections and performance. - Provide change management leadership Job Skills: - Understanding of student success, advising and coaching, solution/relationship selling, uncovering buying decisions and understanding customer needs. - Capable of working in a fast-paced, startup-like environment (grit, tenacity, and an ability to get things done) - Proven track record of success meeting targets, business objectives, and adding to the financial growth of the company. - Thorough understanding of applying appropriate metrics, measurements, and analytics in a student success environment. - Excellent communication skills; professional demeanor and style. - Clear leadership, coaching and motivational abilities; experience hiring, developing, rewarding and retaining a team. - Clear ability to multi-task and learn and leverage a variety of software applications. Work Experience: - 4+ of advising, student success or student services program and/or business experience within a fast- paced work environment servicing company clients. - Experience managing efficiency or cost reduction initiatives through process improvements, use of technology and staff performance. Education: - Bachelor’s degree preferred Other: - Must be able to travel up to 10% of the time. - Must be able to lift 25 lbs. - Typical office setting. - Mobility within the office including movement from floor to floor. - Travel via plane, car, and metro may be required to perform this job. - Must be able to work more than 40 hours per week when business needs warrant. - Access information using a computer. - Effectively communicate, both up and down the management chain. - Effectively cope with stressful situations. - Strong mental acuity. - Regular, dependable attendance and punctuality are essential functions of this job. - Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $67,700.00 - $101,500.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

Under general supervision, is responsible for handling all aspects of the student recruitment efforts in a fast-paced, results and compliance-driven environment. This position is responsible for helping individuals interested in attending Strayer enroll in the University by responding to inquiries, interviewing prospective students over the phone walking students through the entire application and enrollment process and consistently achieving performance objectives. This also includes partnering with other functions to provide prospective students with the information necessary to determine if Strayer would meet their educational needs such as program offerings, financial options, and satisfying academic prerequisites. Campus Address: 800 North King Street, Suite 101 Wilmington, Delaware 19801 Essential Duties & Responsibilities: - Make a sufficient number of outbound calls and effectively respond to all prospective student inquiries. - Set phone interview appointments. - Interview prospective students to determine their educational background and future goals and objectives. - Educate prospective students on the benefits of attending Strayer University, including our high-quality academic programs, convenient locations, flexible course offerings, and recommend appropriate course(s) of study. - Assist prospective students with the application process and review qualifications for admission. - Enroll new students and ensure appropriate basis of admission is obtained, all prerequisites are satisfied, and previous college transcripts are ordered if applicable. - Ensure prospective students’ admissions files are complete and assist students with initial registration process. - Partner with other departments as necessary to finalize enrollment process, including Student Services, Academics, and the University Registrar’s Office. - Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment. Job Skills: - Must be detail-oriented and have a focus on achieving optimum results, while maintaining high ethical standards and attention to compliance with University policies and regulations. - Must possess the energy and determination necessary to provide valuable and timely services to prospective and newly enrolling students - Must have strong computer skills (Excel, PowerPoint, etc.) - Excellent oral and written communication skills Work Experience: - 2-5 years proven customer service and/or sales experience highly preferred Education: - Bachelor’s degree or equivalent highly preferred Other: - Must be able to travel 10% of time. - Must be able to lift 10 lbs. - Typical office setting and/or remote. - Mobility within the office including movement from floor to floor. - Travel via plane, car, and metro may be required to perform this job. - Must be able to work more than 40 hours per week when business needs warrant - Access information using a computer. - Effectively communicate, both up and down the management chain. - Effectively cope with stressful situations - Strong mental acuity - Regular, dependable attendance and punctuality are essential functions of this job. - Other essential functions and marginal job functions are subject to modification. Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. $22.12/hr is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $20.00 - $30.50 - Hourly If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

Under general supervision, is responsible for handling all aspects of the student recruitment efforts in a fast-paced, results and compliance-driven environment. This position is responsible for helping individuals interested in attending Strayer enroll in the University by responding to inquiries, interviewing prospective students over the phone walking students through the entire application and enrollment process and consistently achieving performance objectives. This also includes partnering with other functions to provide prospective students with the information necessary to determine if Strayer would meet their educational needs such as program offerings, financial options, and satisfying academic prerequisites. Essential Duties & Responsibilities: - Make a sufficient number of outbound calls and effectively respond to all prospective student inquiries. - Set phone interview appointments. - Interview prospective students to determine their educational background and future goals and objectives. - Educate prospective students on the benefits of attending Strayer University, including our high-quality academic programs, convenient locations, flexible course offerings, and recommend appropriate course(s) of study. - Assist prospective students with the application process and review qualifications for admission. - Enroll new students and ensure appropriate basis of admission is obtained, all prerequisites are satisfied, and previous college transcripts are ordered if applicable. - Ensure prospective students’ admissions files are complete and assist students with initial registration process. - Partner with other departments as necessary to finalize enrollment process, including Student Services, Academics, and the University Registrar’s Office. - Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment. Job Skills: - Must be detail-oriented and have a focus on achieving optimum results, while maintaining high ethical standards and attention to compliance with University policies and regulations. - Must possess the energy and determination necessary to provide valuable and timely services to prospective and newly enrolling students - Must have strong computer skills (Excel, PowerPoint, etc.) - Excellent oral and written communication skills Work Experience: - 2-5 years proven customer service and/or sales experience highly preferred Education: - Bachelor’s degree or equivalent highly preferred Other: - Must be able to travel 10% of time. - Must be able to lift 10 lbs. - Typical office setting and/or remote. - Mobility within the office including movement from floor to floor. - Travel via plane, car, and metro may be required to perform this job. - Must be able to work more than 40 hours per week when business needs warrant - Access information using a computer. - Effectively communicate, both up and down the management chain. - Effectively cope with stressful situations - Strong mental acuity - Regular, dependable attendance and punctuality are essential functions of this job. - Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $19.50 - $29.75 - Hourly If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

The Sr. Product Manager for Workforce Edge serves as a senior product and technology leader responsible for defining and executing the long-term vision for the career mobility ecosystem. Operating as a system architect for the core platform, user experience, and data/AI ecosystem, this role drives the strategy to ensure the platform is scalable, intelligent, and future-ready. Key focuses include centralizing data and enabling predictive analytics to enhance every aspect of the customer and learner experience. Operating at the intersection of product strategy, core architecture, data engineering, and AI innovation, this leader partners with senior executives and engineering leaders to implement an enterprise-grade platform and data architecture and drive the application of AI across all Workforce Edge products. This role also mentors other product managers, shaping product strategy and elevating product thinking across domains. The Sr Product Manager for Workforce Edge operates as a senior leader in the product organization, influencing company-wide priorities, mentoring product peers, and aligning investments to Workforce Edge’s mission of delivering education benefits at scale. Essential Duties and Responsibilities: - Define and lead the multi-year product strategy for Workforce Edge’s core platform, ensuring alignment with enterprise goals and executive priorities. - Oversee the design and delivery of scalable, governed data ingestion and integration pipelines that centralize data, establishing schemas, and security models that make the platform data and AI-ready. - Partner with Engineering and AI teams to implement a semantic data layer and metadata governance framework that supports predictive analytics, personalization, and high-fidelity user experiences. - Own the technical product strategy for platform logic and the AI pipeline, from data ingestion through feedback loops, ensuring responsible, secure, and performant systems. - Lead initiatives to embed machine learning, natural language processing, and generative AI models into core Workforce Edge applications, driving automation and intelligent user experiences. - Define how AI and platform logic informs skills taxonomies, career pathways, and workforce insights, enabling employers and learners to connect education to measurable career outcomes. - Guide the organization’s product vision and roadmap, collaborating with engineering, data science, and design leaders to align technology initiatives across multiple product areas. - Serve as a strategic advisor to executive leadership, translating technical opportunities into business value and influencing portfolio-level decisions. - Mentor and coach other Product Managers, elevating product strategy, technical fluency, and customer-centric thinking across the team. - Represent Workforce Edge as an industry thought leader, contributing to the company’s credibility in data, AI for workforce development, and data-driven learning experiences. Job Skills: - Deep expertise in large-scale platform systems, AI-driven product strategy, and data architecture. - Experience leading the productization of advanced automation, machine learning, NLP, and/or generative AI in enterprise SaaS environments. - Strong understanding of schema management, metadata governance, and model lifecycle management. - Proven ability to bridge technical depth and executive influence, communicating complex technical concepts with clarity and confidence. - Demonstrated success leading cross-functional technical initiatives that span engineering, product, and data science. - Expertise in skills taxonomies, upskilling analytics, and AI applications in the future of work. - Skilled in defining governance frameworks and ensuring responsible, compliant use of data and models. - Exceptional leadership and mentoring skills; able to develop product talent and foster a culture of innovation, accountability, and technical excellence. - Thought leadership in platform and AI product strategy, personalization, and user experience, with a focus on driving measurable impact for customers. Work Experience: - 8+ years of product management experience in SaaS, data platform, or AI-driven product environments. - Proven track record leading enterprise-scale platform, data, and AI initiatives from concept through implementation. - Experience with cloud ecosystems (GCP, AWS, or Azure), modern product management and AI tools (Aha!, Jira, Claude), and product best practices. - Demonstrated success collaborating with executive stakeholders and technical leaders to deliver transformative business outcomes. - Prior experience in education technology, workforce analytics, or HR technology preferred. Education: - Bachelor’s degree in Computer Science, Engineering, Data Science or a related field (Master’s preferred) Certificates, licenses and registrations: - Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) (preferred) Other: - Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). - Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. - If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. - Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $133,600.00 - $200,400.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.