Strada

• Provide first line support for access management requests and incidents • Ensure timely, accurate, and policy compliant access provisioning • Flag inconsistency when meet on process or documents when providing support to L2 &3 for review and correction if needed • Maintain SLA levels as per given objectives within delimited scope • Manage access requests (create, modify, remove) • Execute Joiner / Mover / Leaver (JML) processes • Perform identity verification • Handle basic incidents and service requests • Follow SOPs and escalate complex issues to L2/L3 • Maintain accurate ticket documentation (ServiceNow) • Ensure SLA compliance • Support audits and identify process improvements

• Serve as the go-to payroll expert for Philippines, with deep knowledge of local legislation, tax laws, and compliance standards. • Monitor and assess upcoming regulatory changes by working closely with the Compliance Alerts team, industry associations (e.g., Global Payroll Association), and government updates. • Partner with the Product Development team to inform and influence the product roadmap and ensure the country-specific functionality is up to date. • Maintain and update country workbooks with new legislative requirements and compliance changes. • Analyze existing payroll procedures and recommend improvements to eliminate inefficiencies and minimize manual processes. • Drive the evolution of Strada Pay by enhancing product functionality, cost-effectiveness, and user experience tailored to local market needs. • Lead continuous improvement initiatives within your country for Strada Pay methodology, delivery approach, templates, and standards. • Provide subject matter expertise and strategic input to Strada Pay project teams during client deployments, ensuring smooth transitions into operational use. • Act as a gatekeeper for client customization requests—balancing innovation with standardization and compliance. • Support pre-sales activities by showcasing Strada Pay capabilities to prospective clients, sharing insights, lessons learned, and best practices. • Collaborate with peers across the Country Champion network to share knowledge and drive alignment globally.

• Lead the design, execution, and evolution of Strada’s enablement programs to accelerate seller readiness and performance. • Own onboarding, on-the-job training (product, sales skills, technology), and leadership development/coaching programs. • Partner closely with Sales, Marketing, Product, and RevOps to ensure sellers have the skills, content, and insights needed to win more, faster. • Build and execute a repeatable onboarding program to reduce ramp time and accelerate productivity. • Develop role-based enablement curricula covering product knowledge, sales methodology, and technology usage. • Establish KPIs for onboarding, training completion, content usage, and coaching effectiveness.

• Manage and foster strong relationships with aligned clients (typically, 8-12 clients) • Act as the first escalation point for delivery concerns and new requests • Ensure adherence to Strada workflow and documentation standards by consultants aligned to the relationship through governance processes and tools • Manage client expectations and resolve gaps through coordination with client stakeholders, Strada’s delivery teams, and leadership • Review and evaluate all client discretionary change requests • Allocate the appropriate resources to tasks by working with the resource manager, domain lead, team lead or knowledge area lead to staff tasks • Manage small projects as needed

• Brindar consultoría de soporte de aplicaciones a través de asesoramiento, orientación y actividades técnicas apropiadas. • Proporcionar documentación (técnica y funcional) sobre los problemas manejados. • Administrar las prioridades diarias personales y tickets asignados, asegurando el cumplimiento de los plazos. • Mantener los canales de comunicación y contacto internos y externos al nivel adecuado. • Comprender los flujos generales en recursos humanos y la arquitectura de recursos humanos de SA

• Serve as the go-to payroll expert for Singapore, with deep knowledge of local legislation, tax laws, and compliance standards • Monitor and assess upcoming regulatory changes by working closely with the Compliance Alerts team, industry associations (e.g., Global Payroll Association), and government updates • Partner with the Product Development team to inform and influence the product roadmap and ensure the country-specific functionality is up to date • Maintain and update country workbooks with new legislative requirements and compliance changes • Analyze existing payroll procedures and recommend improvements to eliminate inefficiencies and minimize manual processes • Drive the evolution of Strada Pay by enhancing product functionality, cost-effectiveness, and user experience tailored to local market needs • Lead continuous improvement initiatives within your country for Strada Pay methodology, delivery approach, templates, and standards • Provide subject matter expertise and strategic input to Strada Pay project teams during client deployments, ensuring smooth transitions into operational use • Act as a gatekeeper for client customization requests—balancing innovation with standardization and compliance • Support pre-sales activities by showcasing Strada Pay capabilities to prospective clients, sharing insights, lessons learned, and best practices • Collaborate with peers across the Country Champion network to share knowledge and drive alignment globally

Role Description The SAP Italy HCM PY Consultant is a key member of the Global Implementation Practice department. This role involves delivering high-quality consultancy to Strada’s outsourced clients through expert advice, technical support, and effective problem solving. Success in this position requires a strong commitment to teamwork, a proactive attitude, and strict adherence to our delivery standards and methodologies, ensuring consistent value and excellence across all client engagements. The Global Implementation Practice department is responsible for: - Development of new customer solutions - Technical maintenance of outsourced SAP HR solutions of our clients - Modification of the solution after delivery to correct possible faults, improve performance, or adapt the product to a modified environment - Stabilizing, optimizing, and extending the applications to meet clients’ changing needs Key Responsibilities: - Providing application support consultancy through expert advice, guidance, and appropriate technical actions - Managing tickets based on functional analysis and with guidance or coaching on the technical implementation approach - Delivering clean, maintainable, and bug-free code and customizing, in full compliance with Strada best practices - Performing system tests using either provided or self-generated test data to ensure that developments meet agreed specifications - Producing clear and comprehensive documentation, both technical and functional, for the issues handled - Managing personal daily priorities and assigned tickets, ensuring deadlines are consistently met - Regularly reporting status and progress to the Project Manager or PY Team Lead - Maintaining effective internal and external communication channels, ensuring timely updates on issue status, resolution, and root cause - Demonstrating a solid understanding of HR processes and the SAP HR system architecture Qualifications - Strong commitment to teamwork - Proactive attitude - Adherence to delivery standards and methodologies Requirements - Current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada Benefits - Health coverage - Wellbeing programs - Paid leave (vacation, sick, parental) - Retirement plans - Learning opportunities - Competitive total rewards package - Continuing education & training Company Description Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

• validate the accuracy, robustness, and regulatory correctness of payroll calculation services • work closely with product management, payroll domain experts, and engineering teams • design, implement, and execute test strategies for payroll calculation engines

• Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting client(s) deadlines • Manage and support Team Member • Maintain, control and update complex personnel information and payroll data of clients in SAP HR • Respond to and solve Personnel administration, Time management, and payroll cases or issues • Advise and inform clients about implementation and use of employment law • Act as a SAP HR key user for clients • Help clients to formulate change requests • Prepare reporting in SAP HR • Have daily interactions with other departments and clients • Build up and maintain a relationship of confidence and mutual respect with clients • Continuously follow up on changes and updates in employment law • Produce regular and on-demand payroll reports and statistical information

• building and elevating Strada’s global Sales Development function • establishing best practices for inbound and outbound prospecting • standardizing qualification and performance metrics • coaching and developing team members • strengthening cadence discipline and pipeline hygiene • driving qualified pipeline creation aligned to revenue goals • partnering closely with Sales, Marketing, and RevOps to execute targeted campaigns