Strada

• Support the Time and Labor team with the implementation and rollout of timekeeping systems, including requirements gathering, testing, UAT, and deployment activities. • Support Time and Labor and timekeeping platforms such as ADP, SAP, Workday Time Tracking, and UKG/Kronos. • Provide real-time monitoring and operational support for Time and Labor systems. • Support time entry, PTO, attendance, overtime, hours worked, and time-off processes. • Ensure established Time and Labor processes and procedures are consistently followed. • Support ad hoc reporting and data analysis as needed. • Monitor service-level performance and recommend actions to help teams meet Service Level Goals. • Partner with internal teams and stakeholders to identify process or system improvements. • Support documentation, standard operating procedures, and process improvement initiatives.

• Support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs • Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks • Ensure Data Management is performed accurately and on time • Ensure Tickets and Calls are responded within SLA timescales and to a high standard • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation • Support the updating of DWIs • Contribute to team meetings and raise any issues immediately to your Service Manager • Build good relationships with all lines of businesses where appropriate

• Making sure that our clients’ employees get their monthly salaries accurately and on time • Inputting data into the system, validating and performing calculations • Processing statutory documentation • Running payroll processes and answering employees’ queries via email or telephone • Preparing reports, reconciling and making payments • Testing payroll system functionalities • Supporting less experienced colleagues by checking files and reports in line with SOPs and agreed deadlines • Highlighting risks and errors to relevant parties as soon as possible, following risk management processes • Highlighting areas of improvement in the team to increase effectiveness • Building strong relationships with client teams, client representatives and third-party providers • Contributing to the team as a whole, supporting the rest of the team based on their needs

• Applies deep domain, product, industry and/or solution area expertise and an understanding of client priorities to create compelling solutions • Collaborates with Sales throughout all stages of the sales process from introductory meetings to requests for proposals (RFP) • Develop product solutions scope and proposals, and tailor sales meetings materials • Educate the client on the technical aspects and details of Strada • Conduct solutions demonstrations and coordinate with Negotiations and Pricing teams • Stay current on competitors, market and industry trends, compliance developments and Strada capabilities • Collaborates with other Architects in scope development for multi-solutions deals across products

• Support clients in defining relevant business processes • Provide business consulting support to customers • Document and track customer product enhancement requests and discovered bugs • Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams • Regularly reporting progress and issues to client on both a formal and informal basis • Identifying any risks and proposing solutions • Document business requirements and procedures • Analyze business requirements and develop effective configuration solutions

Role Description Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately. - End to end management of the client relationship, including all escalation. - Work in partnership with Account Management to ensure accurate and timely contract revisions. - Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed. - Ongoing review of the Country Solution workbook and ensure updates are captured. - Year End management. - Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager. - Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate. - Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved. - Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client. - Project Management to ensure successful implementation of any new service or processes. - Working with Transformation and Products, in liaison with specialists, to implement automation and innovation. - Management of internal stakeholders. - Liaise with the team to ensure the service is running as per our SLAs and KPIs. - Support ITCAMs/ADs in ensuring the client is aware of any product enhancements. - Payroll Legislation updates are fully documented by the specialist and understood by the team. - Annual planning reviewed and signed off by client(s) and team. - Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence. - Ability to recognize and deal appropriately with sensitive and confidential information. - Handle all required purchase order management activities per the defined process. - End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to Strada policies. - Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate. - Management of recruiting the correct Specialists for the team by working with the Recruitment Team. Qualifications - Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint. - Flexibility to support a global and fast paced environment. - Attention to detail. - Excellent written and verbal skills. - Self-motivated and a willingness to learn. - Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures. Requirements - BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience. - 5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. - HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred. Desirable - Experience working with HR and payroll data. - Experience managing a team. - Native Dutch writing and verbal skills. Benefits - Health coverage. - Wellbeing programs. - Paid leave (vacation, sick, parental). - Retirement plans. - Learning opportunities. - And more.

• Support and manage payroll tasks using the appropriate ticket and payroll systems applying the defined standards and client specific requirements • Monitor and manage ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds • Ability to utilize the hrX suite of tools as it relates to payroll processing and associated activities • Be able to understand and interpret a payslip • Be able to understand and follow the payroll calendar • Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities • Recognize and deal appropriately with sensitive and confidential information • Produce and understand basic standard and client specific payroll reports • Review and validate data for accuracy • Answer basic payroll questions and requests through communication channels agreed for the client (phone, e-mail, ticket) • Participates in projects and activities as needed and assigned

• Support and manage payroll tasks using the appropriate ticket and payroll systems applying the defined standards and client specific requirements • Monitor and manage ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds • Ability to utilize the hrX suite of tools as it relates to payroll processing and associated activities • Understand and interpret a payslip • Understand and follow the payroll calendar • Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities • Recognize and deal appropriately with sensitive and confidential information • Produce and understand basic standard and client specific payroll reports • Review and validate data for accuracy • Answer basic payroll questions and requests through communication channels agreed for the client (phone, e-mail, ticket) • Participate in projects and activities as needed and assigned

• Monitor and respond to security alerts from Microsoft Sentinel, Microsoft Defender XDR, ZeroFox, and Entra ID related activity • Perform initial triage of alerts to determine severity, scope, and whether activity is malicious or a false positive • Conduct basic investigations using available telemetry from Azure, Endpoint, Office, etc • Utilize Kusto Query Language (KQL) to query logs and validate suspicious activity when required • Escalate validated or high-risk alerts to Tier 2 analysts with clear documentation, supporting evidence, and timelines • Follow established SOC playbooks and SOP during alert handling and investigations • Document all investigations and actions taken in the case management system (ServiceNow) with accuracy and clarity • Track and identify recurring alerts or patterns in the environment and report findings to support detection tuning efforts • Support incident response efforts by collecting relevant artifacts and assisting Tier 2 in identifying potential root cause • Provide feedback on SOC processes, playbooks, and workflows to improve operational efficiency • Assist with projects and ongoing efforts to create documentation, support automation initiatives, and review legacy SOC processes • Ensure timely response and adherence to SLAs for alert acknowledgment, triage, and escalation • Assist Compliance teams with audit requests by retrieving and organizing relevant security log data from Sentinel

• Design and implement a comprehensive controls framework for Payroll Tax Filing operations • Establish control standards, audit procedures, and monitoring processes across teams • Conduct internal operational audits to identify gaps, risks, and process failures • Perform recurring control testing to ensure procedures are operating effectively • Develop risk mitigation plans and partner with operational leaders on corrective actions • Monitor high-risk client accounts and operational trends to identify recurring issues • Support SOC audit activities, documentation, evidence gathering, and remediation tracking • Create reporting dashboards and metrics related to compliance, audit findings, operational health, and control effectiveness • Review workflows and identify opportunities for automation, standardization, and process improvement • Ensure teams are following documented procedures, escalation protocols, and compliance requirements • Partner with leadership to establish governance standards and accountability measures • Lead root cause analysis efforts for operational failures, missed filings, notices, penalties, or client escalations • Develop and maintain process documentation, control narratives, and standard operating procedures • Provide recommendations to improve operational accuracy, client satisfaction, and service delivery consistency • Collaborate cross-functionally with payroll, tax filing, compliance, implementation, client services, and technology teams