steampunk

Role Description Are you a leader? Energetic? Ever worked as part of a program that is Agile? Are you interested in being an agent of change on a team committed to achieving client-focused, mission-driven excellence? Steampunk is seeking a Project Manager who is creative and is a hands-on expert with delivering innovative technology solutions. Responsibilities will include: - Team leadership for the complete life cycle of solution development and delivery. - Providing Agile Project Management support and Scrum Master support for Agile teams. - Coordinating with product owners and stakeholders on prioritizing the backlog. - Creating release schedules and roadmaps based on assessment recommendations. - Establishing technical practices and release management standards that align with the customer's process. - Ensuring the team is following and effective at Agile scrum processes. - Driving high client satisfaction. As a Project Manager, you will be leading the project tasking and delivery in a government client consulting environment. You will be a client liaison, team coach, and mentor. You will also: - Manage and maintain successful/results-oriented relationships with the client. - Identify and pursue new opportunities with existing clients. - Develop and drive high-level strategic initiatives. - Manage remote project delivery teams. - Facilitate technical discussions to troubleshoot project implementation issues. - Assess the current organization and delivery environment and recommend optimal Agile practices tailored to the client. - Provide Agile Scrum Master support and attend Agile ceremonies. - Remove blockers to ensure project success. - Coach the Product Owner and team on backlog refinement and prioritization. - Handle challenging client situations and offer technical and business guidance to client executives. - Lead and manage staff, monitor staff performance. - Evaluate project feasibility, eliminate non-productive tasking, and find creative ways to ensure project delivery. - Assist staff with training needs to create skills expansion and career advancement opportunities. Qualifications - Ability to obtain a U.S. government Public Trust Security Clearance. - Bachelor’s degree and 8+ years of experience. - 5+ years managing IT projects using agile methodologies and approaches. - 5+ years experience with Scrum/Kanban Methodologies. - Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence. - Flexibility to work with teams, individuals, and executives. - Excellent interpersonal and communication skills. - Experience working in a complex engineering environment. Requirements - Experience working in a studio/human-centered design approach (preferred). - PMP and Scrum Master certification (preferred). Benefits - The projected compensation range for this position is $110,000 to $175,000. - Annual salary is just one aspect of Steampunk’s total compensation package for employees. Company Description Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health, and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth.

Role Description Are you a leader who thrives at the intersection of technology, strategy, and execution? Do you enjoy turning complex challenges into scalable, real-world solutions? If so, you might be exactly who we’re looking for. We’re seeking a Technical Program Manager to lead a large-scale DevSecOps and cloud modernization initiative. This role is for someone who can bring structure to complexity, guide teams through ambiguity, and drive meaningful outcomes in fast-moving environments. You’ll lead the full lifecycle—from shaping strategy and assessing current state environments to driving implementation and scaling modern, automated, and resilient solutions. Along the way, you’ll help build systems (and teams) that are designed to last. Responsibilities - Lead delivery of a large-scale DevSecOps and cloud modernization program - Shape strategy and lead assessments across applications, pipelines, cloud environments, and operations - Turn insights into action by defining clear roadmaps, priorities, and execution plans - Build and scale modern DevSecOps practices (CI/CD, infrastructure as code, automated testing, integrated security) - Lead discovery and service design efforts to uncover real user and operational needs - Drive implementation of cloud-native platforms and modernization of applications - Champion automation, standardization, and self-service to improve how teams build and deliver - Ensure solutions are secure, reliable, scalable, and built for real-world use - Navigate risks, dependencies, and trade-offs with clarity and confidence - Build, mentor, and grow high-performing, multidisciplinary teams Qualifications - Ability to obtain and maintain a U.S. government clearance - Bachelor’s Degree and 10+ years of experience leading technology delivery, programs, or consulting engagements - Experience leading DevSecOps and cloud modernization efforts - Experience shaping strategy, conducting assessments, and building actionable roadmaps - Experience delivering multi-phase transformation initiatives - Experience with CI/CD pipelines, infrastructure as code, automated testing, and modern delivery practices - Experience working with cloud platforms (AWS, Azure, or GCP) and DevSecOps toolchains - Experience with solution architecture and service design in enterprise environments - Familiarity with human-centered design methods (e.g., discovery, journey mapping, service blueprinting) - Experience with distributed systems, APIs, integration patterns, and containerized environments - Ability to translate complex needs into practical, scalable solutions - Strong communication, leadership, and stakeholder engagement skills Preferred - PMP or Scrum Master certification - Cloud certifications (AWS, Azure, or GCP) - Experience with platform engineering or software factory models - Familiarity with modern data platforms or data architectures - Experience working in or with the federal government - Familiarity with security and compliance frameworks (e.g., NIST, FedRAMP) Benefits - Projected compensation range for this position is $140,000 to $200,000 - Annual salary is just one aspect of Steampunk’s total compensation package for employees Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Company Description Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com . We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

Role Description As a Steampunk MuleSoft Project Manager, you will manage the lifecycle of integration projects, coordinating dependencies between source systems, target systems, and middleware. For this role, the PM will need to execute the work under our Salesforce Program Manager. - Tracks API development sprints and ensures connectivity prerequisites are resolved. - Manage Agile/Information Technology related projects and must be well versed in software development life cycle and project management methodologies. - Will oversee scrum team for key high-priority project for the client. - Identifies and mitigates risks. - Works with key stakeholders/customers to support planning and delivery of technical IT development Agile projects. - Helps define project scope and schedule while focusing on regular and timely delivery of value. - Prepares and distributes progress reports; manages risks and issues; corrects deviations from plans; and performs delivery planning for assigned projects. - Assists in team development while holding teams accountable for their commitments, removing roadblocks to their work. - Leverages organizational resources to improve capacity for project work; mentors and develops team members. - Supports managing customer expectations for project deliverables, managing stakeholder communications, and helps to implement an effective system of project governance. - Primary focus is making sure the teams are effective and focused on their work. - Coaches the teams in their understanding of the delivery process, the agile mindset, and client values. - Helps the team use their time wisely and avoid distractions. - Makes sure team issues are escalated, worked, and resolved. - Applies different techniques to facilitate meetings and workshops, create a shared understanding with stakeholders, and engage team members to produce product and portfolio roadmaps. Qualifications - Authorized to work for any U.S. employer - 4+ years of experience with Scrum/Kanban Methodologies - 4+ years of experience serving as the Product Owner or Scrum Master - Must have experience with the Mulesoft Platform and associated technologies. - Must have CSM and SAFe certifications - Bachelor’s degree in Business Administration, Computer Science, MIS or equivalent combination of education and/or experience - Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence - Ability to help teams write user stories/epics, identify dependencies, and design optimal solutions - Flexibility to work with teams, individuals and executives and willingness to help with a wide variety of work products and people - Excellent interpersonal/communication skills - Experience working in a studio / human-centered design approach Benefits - Projected compensation range for this position is $100,000 to $150,000. - Annual salary is just one aspect of Steampunk’s total compensation package for employees. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Role Description As a Senior Cloud Engineer, you will work within our growing DevSecOps practice delivering features to support cloud migration, cloud optimization, and cloud deployment. We are looking for candidates with 5-8 years experience with cloud platform services and DevOps practices such as infrastructure as code and configuration management automation. - Identify and implement the most optimal cloud-based solutions for the customer - Design, develop, and deploy modular cloud-based systems - Understand the needs of stakeholders and convey this to developers - Automate and improve configuration, provisioning, deployment, and release processes - Test and examine code written by others and analyze results - Ensure that systems are safe and secure against cybersecurity threats - Identify technical problems, perform root cause analysis, and develop software updates and ‘fixes’ - Work with software developers and DevSecOps engineers to ensure that development follows established processes and works as intended - Support enterprise Cloud applications or infrastructure through infrastructure as code including any activities around automated server or network configurations, large-scale software deployments, and monitoring and testing - Ensure efficient functioning of data storage and process functions in accordance with organizational security policies and best practices - Document as-is state of the environment, perform a gap analysis, and produce artifacts that articulate options and recommendations - Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues - Act as an individual contributor and mentor more junior team members - Engineer and implement solutions and provide recommendations for continuous improvement for the services provided - Present regular status updates and provide cross training to other team members Qualifications - Ability to obtain a U.S. government Security Clearance - BS Degree in an IT field OR BS in a non-IT field and 2 years related IT experience - 5 Years of Experience architecting, designing, developing, and implementing cloud solutions - 5 Years of Experience with one or more clouds (i.e. AWS, Azure, or GCP) with a particular focus on AWS - 5 Years of Experience with Git SCM providers such as GitHub, GitLab, Bitbucket - 5 Years of Experience with systems development in an Agile environment - 5 Years of Experience implementing infrastructure as code and orchestration - 5 Years of Experience integrating deployments with industry standard DevSecOps tooling and orchestration - 3 Years of Experience in several of the following areas: database architecture, ETL, business intelligence, big data, machine learning, advanced analytics Requirements - AWS Certified DevOps Engineer - AWS Certified Solution Architect Professional - Microsoft Certified DevOps Engineer Expert - SAFe DevOps Certification - Excellent written and verbal communication skills, interpersonal and collaborative skills - Experience with documenting an as-is state of the environment, perform a gap analysis, and produce artifacts that articulate options and recommendations preferred - Experience with scripting in Concourse, Bash, PowerShell, Python, Groovy, or Ruby - Experience implementing docker containers and utilizing platforms such as Kubernetes - Experience with automation tools, including Pivotal, Chef, Terraform, CloudFormation, or Ansible Benefits - The projected compensation range for this position is $130,000 to $180,000. - Annual salary is just one aspect of Steampunk’s total compensation package for employees.

Role Description Steampunk is seeking Program Managers who are technical, creative, hands-on experts with delivering innovative technology solutions. Ideal candidates will thrive working with clients in a consultative capacity and will have experience managing teams of technical personnel to build systems anchored around our core technologies offerings (Salesforce, Databricks, Google Cloud, Mulesoft, Tableau, etc). - Leadership of teams for the complete lifecycle of solution development and deployment. - Hands-on proposal technical support to prototyping client implementations and complete production deployment. - Ensure effective end-to-end solution design, including integration with other technologies and solutions. - Drive high client satisfaction with the final solutions. Qualifications - Bachelors degree or equivalent experience, preferably in Information Technology. - 10+ years of experience delivering federal IT solutions, including cloud, infrastructure, and enterprise application development. - Proven success leading Agile teams in regulated environments and communicating effectively with executive-level stakeholders. - Demonstrated ability to manage complex, multi-vendor programs and navigating interagency IT environments. - Ability to get a Federal Clearance. - Proven experience of leading the deployment of enterprise and custom software solutions in client environments. - Demonstrated experience in managing program financials and budgets. - Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders. - Proven experience growing and selling while delivering. - Excellent communication skills (both written and verbal) with strong presentation and facilitation skills. - Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity. - Proven team player and team builder. - Strong organizational and analytical skills. - Experience working with Human-Centered Design. - Active certifications in Project Management (PMP) and Agile methodology (e.g., Scrum Master). - Local to Washington, DC area. - Experience supporting HHS or NIH programs. - Experience working in scientific environments. Requirements - Federal Clearance Preferred. Benefits Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $140,000 to $200,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Company Description Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

Role Description Are you a leader? Energetic? Ever worked as part of a program that is Agile? Are you interested in being an agent of change on a team committed to achieving client-focused, mission-driven excellence? Steampunk is seeking a Technical Project Manager who is creative and is a hands-on expert with delivering innovative technology solutions. Responsibilities will include: - Team leadership for the complete life cycle of solution development and delivery. - Providing Agile Project Management support and Scrum Master support for Agile teams. - Coordinating with product owners and stakeholders on prioritizing the backlog. - Creating release schedules and roadmaps based on assessment recommendations. - Establishing technical practices and release management standards that align with the customer's process. - Ensuring the team is following and effective at Agile scrum processes. - Driving high client satisfaction. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related discipline. - 10+ years of progressive experience supporting Cloud Platform infrastructure, virtualization, and cloud integration in large-scale enterprise or federal environments. - Recognized expertise in virtualization platforms (e.g., VMware vSphere), cloud platforms (e.g., Azure, AWS, Google Cloud), and infrastructure automation tools (e.g., PowerShell, Python). - Demonstrated experience supporting mission-critical data center operations, including disaster recovery planning, high availability (HA), and operational scripting. - Experience advising senior government IT leadership on infrastructure modernization and automation strategies. - Strong judgment, negotiation skills, organizational, and analytical skills. - Experience working in a complex engineering environment with prior experience as a technical project manager. - Ability to establish trust with a variety of stakeholders and customers. - Self-managed and self-starter, ability to work independently. - Thrives to be a leader. - Exceptionally strong written and verbal communication skills. - Must have and maintain an active certification. - Ability to hold a position of public trust with the US government. - Local to Washington, DC area. - Experience supporting HHS or NIH programs. - Experience working in scientific environments. Requirements - Certifications: - VMware Certified Technical Associate (VCTA) in Cloud Management & Automation, Data Center Virtualization, or Network Virtualization. - Microsoft Azure Fundamentals or equivalent. - SolarWinds Certified Professional. - PMP. - ITIL Foundation. - Experience with ServiceNow. Benefits - The projected compensation range for this position is $140,000 to $180,000. - Annual salary is just one aspect of Steampunk’s total compensation package for employees. Company Description Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

Role Description As a Senior Software Developer, you will work with a team of developers to deliver software features, APIs, and micro-service solutions. We are looking for candidates with 5-7 years of experience writing software using Agile and DevSecOps methods such as build/release management, CI/CD practices, and test automation. - Design, develop, and deploy micro-services and cloud-based systems using Java / React - Collaborate with stakeholders, designers, and business analysts to refine requirements - Troubleshoot software quality, security, and reliability issues - Participate in code reviews and quality assurance - Automate unit and functional tests - Identify technical problems, perform root cause analysis, and develop updates and fixes - Support debugging, troubleshooting, and testing of software - Document software code, features, and training guides - Use virtualization and containerization to optimize software systems - Implement solutions and provide continuous improvement recommendations - Present technical solutions and demos to a variety of stakeholders Qualifications - Bachelors Degree and 10 years of experience or Master Degree and 6 years of experience - 5 Years of experience with front end and backend software development languages like Java and React - Experience developing software with cloud native services or APIs - 3 Years of experience using CI/CD pipelines with tools such as Jenkins or GitHub Pipelines - Experience developing in and implementing docker containers - Experience implementing Automated Testing frameworks including unit testing - Preferred - Experience supporting technical demonstrations or tech challenges - 5+ years of application development in an Agile environment - Excellent written and verbal communication skills, interpersonal and collaborative skills Benefits - Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. - The projected compensation range for this position is $100,000 to $185,000. - The estimate displayed represents a typical annual salary range for this position. - Annual salary is just one aspect of Steampunk’s total compensation package for employees. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Company Description Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health, and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com . We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Integration Architect, you will work with our growing DevSecOps practice developing APIs and integration capabilities to connect data, services, and systems to help our customers achieve their mission. You will act as both technical visionary and be responsible for hands-on delivery. - Understanding the needs of stakeholders and conveying this to developers - Testing and examining code written by others and analyzing results - Ensure that systems are safe and secure against cybersecurity threats - Identify technical problems, perform root cause analysis, and develop software updates and ‘fixes’ - Develop APIs, micro-services and integrations using a broad range of software programming tasks to ensure that their systems integrations are functional - Design reusable assets, components, standards, frameworks, and processes to support and facilitate API and integration projects - Advise technical teams on performance, scalability, reliability, monitoring, and other operational concerns of integration solutions - Work with technical and non-technical stakeholders to translate functional and non-functional requirements into integration interfaces and implementations - Create and provide technical documentation that explains upcoming or existing integrations to non-technical individuals - Document as-is state of the environment, perform a gap analysis, and produce artifacts that articulate options and recommendations - Act as an individual contributor and mentor more junior team members - Engineer and implement solutions and provide recommendations for continuous improvement for the services provided - Present regular status updates and provide cross training to other team members Qualifications - Ability to obtain a U.S. government public trust clearance - BS Degree in an IT field OR BS in a non-IT field and 2 years related IT experience - 8 Years of Experience with one or more clouds (i.e. AWS, Azure, or GCP) - 8 Years of Experience with Git SCM providers such as GitHub, GitLab, Bitbucket - 8 Years of Experience with one or more programming or scripting languages - 8 Years of Experience with one or more integration technologies, such as Mulesoft - Experience developing API Management solutions and micro-services Requirements - MS Degree in an IT-related field (Preferred) - Certifications: - Solution Architect Professional - Azure Developer Associate - MuleSoft Certified Integration Architect - Level 1 - MuleSoft Certified Platform Architect - Level 1 - 5 Years of application development experience in an Agile environment (Preferred) - Experience implementing docker containers and utilizing platforms such as Kubernetes (Preferred) - Experience designing, implementing, and documenting APIs (Preferred) - Experience utilizing CI/CD pipelines with tools such as Jenkins, GitLab CI/CD, GitHub Pipelines, CircleCI, TravisCI (Preferred) - Experience implementing Automated Testing frameworks to test APIs and integrations (Preferred) - Excellent written and verbal communication skills, interpersonal and collaborative skills (Preferred) Benefits - The projected compensation range for this position is $150,000 to $180,000. - Annual salary is just one aspect of Steampunk’s total compensation package for employees.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Steampunk Salesforce Developer, you will work with Technical/Solutions Architects and Business Analysts to translate business requirements into well-architected solutions that best leverage the Salesforce platform. Your responsibilities include: - Develop, test, document, and maintain solutions, integrations, and data migration elements of a Salesforce implementation using Salesforce declarative or programmatic development resources such as triggers, workflows, validations, approvals, Apex classes, Visualforce pages, and Lightning components. - Execute test plans to ensure quality delivery using test code and unit tests. - Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed. Contributions include: - Design, develop, test, document, and deploy high-quality business solutions on the SFDC platform based on industry best practices as well as business needs. - Manage the process of implementing improvements and new functionality in the SFDC application. - Deliver support and solutions for break/fix issues. - Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues, and creative solutions. - Perform Salesforce administration (create accounts/profiles, defining fields, updating layouts, reports, dashboards, etc.) and development. - Support Salesforce.com configuration tasks such as field/page updates, workflows, automated approvals. - Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions. - Monitor Salesforce.com usage for compliance. - Maintain security for Salesforce.com data. - Interface with business analysts and technical staff and be responsible for delivering complete work products. - Implement App Exchange platforms. - Research integration issues and work closely with team members on operations and development staff. - Research and development of new Salesforce.com prototypes and applications. - Research and keep current on force.com technologies and communicate trends and future needs to leadership. - Perform maintenance and troubleshooting of applications. - Build client trust and respect, establish client relationships, and develop rapport with clients. - Participate and engage in all team meetings. - Document best practices and operational procedures. - Facilitate continuous improvement within the environment. Qualifications - Bachelor's degree. - Must have a CBP Clearance. - 2+ years of experience with Salesforce development. - 4+ years of experience. - Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements. - Proven knowledge and practical application of Visualforce, APEX programming, Force.com APIs, and Web Services. - Salesforce Developer certification(s). Requirements - Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce.com. - Ability to work on multiple tasks and deliver results with aggressive timelines. - Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision. - Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face). - Ability to produce high-quality technical documentation and analysis. - Take initiative to recommend process improvements and demonstrate creative thinking. - Demonstrate self-motivation and the ability to grasp concepts quickly. - Demonstrate sharp, analytical, problem-solving, and decision-making skills. - Knowledge and experience with Agile and DevSecOps methodologies. - Salesforce Developer certification is preferred. Benefits - The projected compensation range for this position is $85,000 to $160,000. - Annual salary is just one aspect of Steampunk’s total compensation package for employees. Company Description Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health, and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are searching for a dedicated, supportive Help Desk Supervisor who can coach and motivate contact center representatives as they field calls from customers. The help desk supervisor will assist in the hiring of employees and assist in the training process, ensuring that every representative is well prepared for their calls and emails. They will continue to support representatives after training by: - Monitoring their progress - Ensuring that they understand and meet expectations - Answering their questions - Providing ongoing coaching opportunities and inspiration To succeed as a help desk supervisor, you should be focused on helping your team build the necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive. Qualifications - Bachelor’s degree with 7 years of relevant experience, or 11 years of relevant experience in lieu of a degree - Six (6) years of experience and sufficient technical knowledge in a relevant environment - Minimum of two (2) years of supervisory experience - Two (2) recent years of experience as a customer support services operator/analyst - One (1) year of recent supervisory experience in that setting - Satisfactorily demonstrated oral and written communication skills Requirements - Hiring, training, and preparing contact center representatives to respond to customer questions and complaints and troubleshoot problems with services or products - Ensuring representatives understand and comply with all contact center objectives, performance standards, and policies - Answering representative questions regarding best practices or difficult calls - Identifying operational issues and suggesting possible improvements - Monitoring and evaluating representative performance, providing learning or coaching opportunities, and taking corrective action, if necessary - Preparing reports and analyzing data to assist management as they determine contact center goals - Working with other supervisors and management team members to support representatives and maximize customer satisfaction - Supervise contractor personnel to ensure effective and timely processing of work assignments - Review the work completed by contractor personnel and ensure compliance with procedures, operations, and directions issued by Contractor upper management - Monitor the workflow to ensure minimum backlog and maximum productivity - Prepare documentation regarding any performance deficiencies - Brief newly assigned personnel regarding duties and functions as assigned, and monitor their progress - Maintain time and attendance and production logs of each employee supervised - Certify the accuracy of the information - Prepare daily and weekly staffing production and error reports for submission to Contractor or government management - Expected to answer calls and emails in addition to duties above Company Description Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com . We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.