Un-siloed teams. Happier customers.™
Senior Managed Services Consultant
Location
United States
Posted
9 days ago
Salary
$92K - $153K / year
Seniority
Senior
Job Description
Senior Managed Services Consultant
Sprinklr
• Ensure that every customer derives the most value possible from the platform leading to retention and business expansion • Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges • Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions • Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell • Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators • Assist world’s leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements • Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI • Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders • Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions • Actively make sure you are knowledgeable on native channel’s products package • Work with clients to improve the social service itself and its alignment with the client's core business • Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows • Actively make sure that you are knowledgeable on all Sprinklr software products • Identify opportunities for customer references and case studies • Maintain platform relevancy according to changes in business needs
Job Requirements
- Experience working with the Sprinklr platform is required
- 4+ years of experience in account management at a brand, agency or tech company
- Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms
- Strong product acumen & evangelization experience with the aptitude to learn new products
- Excellent written and verbal communication skills
- Multilingual skills (Spanish, Portuguese, or others) would be a plus
- Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills
- Ability to think independently and learn as a member of a team
- Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions
- Ability to work in a highly challenging & competitive environment while delivering high quality of customer service
- Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence
- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight
- Ability to interpret industry trends across different verticals & lines of businesses
- Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management
- Advanced analytical skills with proven competency in data tools & methodologies
- Ability to collate, harmonize, and visualize data, and present statistically sound insights to support a business case
- Industry specific knowledge across different verticals or lines of business preferred
- Demonstrated experience with, and a passion for, the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok)
- Direct experience in working with a social media management software is preferred
- Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes.
Benefits
- Voluntary healthcare coverage for you and your family
- Paid time off to recharge and spend time with loved ones
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
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