• Build and execute strategic success plans with clear business objectives and ROI metrics. • Own the customer lifecycle—from onboarding to adoption, renewals, and growth. • Identify key adoption milestones and ensure seamless integration into customer workflows.Use data-driven insights to align Backstory's solutions with business objectives • Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption • Identify and develop new champions within top accounts to expand Backstory's influence • Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth • Partner closely with Sales, Product, and Engineering to drive continuous value delivery • Advocate for customers by providing product feedback and insights to influence the roadmap • Contribute to Backstory's customer marketing efforts by delivering case studies and references

• Partner with Public Sector customers to translate pre-sales command plans into clear, actionable objectives • Guide customers on how to use the GitLab platform effectively • Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time • Act as the primary GitLab liaison for your customers • Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction • Stay current on GitLab releases and help customers understand and apply new features to their environments • Use project management skills to plan, track, and deliver customer enablement and success initiatives

• Autonomously manage a portfolio of advertising clients • Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue • Troubleshoot and answer questions related to campaign delivery and optimization • Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers • Share learnings and best practices internally and externally • Forecast and track key account data for internal projections

• Lead the end-to-end onboarding process, including configuring and managing customer-specific data feeds and ensuring accurate and timely data exchange between systems. • Build trusted relationships with customer stakeholders at multiple levels, acting as a strategic advisor and escalation point. Facilitate alignment between customer goals and OneImaging’s program. • Analyze customer data and performance metrics to provide insights, drive adoption, and ensure customers achieve their desired outcomes. Deliver regular reports and business reviews to key stakeholders. • Act as the voice of the customer within OneImaging, sharing feedback and insights to influence product development and service enhancements. • Identify opportunities to optimize processes, improve customer experience, and drive efficiency in implementations and ongoing management. • Work closely with Sales, Product, Engineering, and Support teams to ensure a seamless customer journey.