Spring Fertility

• Be the first point of connection in a patient’s care journey • Deliver highly personalized support to patients through phone, email, and live chat • Ensure patients feel heard, informed, and taken care of from the very first interaction • Guide patients through registration, answer questions, and prepare them for their first consultation • Share what makes Spring special to help patients feel welcomed and valued • Support providers and internal teams to help ensure successful patient registration

• Provide operational and administrative support to the People Business Partner team within Field Operations. • Respond to employee inquiries through shared HR inboxes and escalate matters as needed. • Maintain HR forms, templates, and internal documentation to ensure accuracy, consistency, and accessibility. • Support employee lifecycle processes including employee changes, separations, and record maintenance while ensuring compliance with multi-state employment laws. • Assist with tracking and documentation related to LOA and ADA accommodation requests. • Contribute to People Team initiatives and identify opportunities to improve HR processes and systems. • Maintain accurate employee data within the HRIS system and troubleshoot issues as needed. • Generate reports to support operational, compliance, and business needs. • Provide insights and recommendations to help optimize HR systems and workflows. • Support administration of company benefits programs, including open enrollment, onboarding, and qualifying life events. • Respond to employee benefit inquiries and coordinate with vendors to resolve issues. • Partner with HR Operations to review and approve new hire benefit enrollments and Evidence of Insurability (EOI) requests.

• Extract, validate, and reconcile historical financial data from NetSuite • Ensure consistency between NetSuite reporting structure and budget framework • Identify and resolve inconsistencies across locations or account usage • Standardize financial data across departments and locations • Clean and structure datasets for use in budgeting and reporting • Reconcile all consolidated data back to NetSuite architecture • Maintain a clean, auditable dataset throughout the budgeting process • Build and manage budget input templates for department leaders • Pre-populate templates with historical data and relevant context • Ensure templates are simple, consistent, and easy to use for non-finance stakeholders • Consolidate submitted inputs into a standardized format for use in the core model • Track and manage input submissions across departments • Follow up with stakeholders to ensure timely and complete inputs • Support iteration cycles by updating and consolidating revised inputs • Help maintain organization and version control across multiple workstreams

• Assists with the job requisition process • Posts positions on the ATS system and across external job boards • Reviews resumes, screens applicants, and schedules candidates for interviews • Talent sourcing • Prepares offer letters • Composes rejection letters • Updates interview guides in the ATS systems • Communicates employee referrals to payroll • Attends career/school job fairs representing Spring Fertility • May assist with Onboarding and Orientation for New Hires • Maintains relationships to ensure staffing goals are achieved • Responsible for maintaining applicant tracking system

Role Description The Client Relations Specialist/3rd party Navigator role includes managing egg donor, sperm donor, and gestational carrier screening & matching to intended parents for the end-to-end coordination of all 3rd party screening, compliance, and matching within the NEST program/Spring/Open Fertility. This role ensures adherence to FDA regulations, internal SOPs, and legal requirements while delivering a high-touch, patient-centered experience for egg donors, sperm donors, gestational carriers, and intended parents. This position plays a critical role in scaling the 3rd party program while maintaining operational excellence, regulatory compliance, and patient satisfaction. Some day-to-day responsibilities include: - Review and process egg donor, sperm donor, and gestational carrier applications, coordinating preliminary testing prior to physician screening. - Facilitate matching between donors/gestational carriers and intended parents based on clinical, personal, and logistical compatibility. - Serve as the primary point of contact for assigned GC/IP and Donor/IP cases, guiding patients through screening, matching, and pre-treatment readiness. - Ensure all documentation is accurate and compliant with FDA regulations, internal SOPs, and confidentiality standards. - Create treatment calendars and provide step-by-step instructions to patients throughout their journey. - Confirm legal contracts, confidentiality agreements, and financial clearance are completed before treatment begins. - Manage patient concerns and escalations with timely, empathetic resolution. - Maintain and optimize workflows within the NEST platform while identifying process gaps and supporting SOP development. Qualifications - Bachelor’s degree in public health, health administration, or related field. - Minimum 2 years of experience in healthcare, fertility, or third-party reproduction preferred. - Strong organizational, communication, and problem-solving skills. - High attention to detail and ability to manage complex workflows. - Ability to multi-task, manage high volumes of clients, and communicate succinctly using different formats. Requirements - This is a full-time (40 hours a week/8 hours per day) non-exempt remote position working PST hours. - The base salary range for this role is $26-32 an hour, based on several factors including job-related knowledge and skill set, depth of experience, certifications and/or degrees. - You must reside in and intend to work from one of the following states to be eligible for remote employment - AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA. Benefits - Competitive medical, dental, and vision plans. - Paid time off to recharge and enjoy personal time. - Access to BetterHelp therapy sessions for mental and emotional wellness. - Commuter benefits and discounted rates on home, auto, and pet insurance. - 401(k) with up to a 4% company match. - Comprehensive fertility and parental leave benefits. - Career development opportunities in a fast-growing organization. - Employer-paid life and disability insurance. - *Temporary and contract roles may not be eligible for all benefits listed above.

Who is Spring Fertility? We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way. Why should you join our team? We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first. Role Summary As the Information Security & Network Services Manager at Spring, you will lead the charge in building secure, resilient, and high-performing IT infrastructure across our nationwide healthcare network. This pivotal role blends strategic oversight of network engineering with hands-on leadership in information security and compliance. You’ll ensure seamless connectivity for our clinics, HQ, and remote teams while safeguarding sensitive data and maintaining regulatory certifications. This role combines strategic leadership with direct, hands-on technical execution. While you’ll set the vision for secure and resilient IT infrastructure, you’ll also be deeply involved in day-to-day operations - personally architecting solutions, troubleshooting complex issues, and driving key initiatives. As an individual contributor, you’ll leverage your expertise to solve critical challenges and deliver tangible results, ensuring that Spring’s network and security posture remain robust and responsive. This role is ideal for someone who thrives on both high-level planning and rolling up their sleeves to make an impact at every level. Network Engineering & Connectivity - WAN / LAN Architecture: Design, implement, and maintain network infrastructure across HQ, clinics, and data centers. - Firewalls & Security Appliances: Manage Meraki-based infrastructure and related security devices. - VPN & Remote Access: Ensure secure connectivity for remote staff and teleworkers. - Wireless Infrastructure: Oversee enterprise-grade Wi-Fi (Meraki) across all locations. - Lead the networking and security aspects of new site builds, ensuring robust connectivity and compliance with organizational security standards from initial design through to deployment. - Telephony / Unified Communications: Manage VoIP systems, Teams Calling, and cloud telephony integrations. - Network Monitoring & Optimization: Track uptime, performance metrics, and troubleshoot issues proactively. - SD-WAN / MPLS / Internet Providers: Handle vendor relationships and monitor SLA compliance. - Tier 3 Escalations: Resolve complex routing, firewall, and WAN failures. - Redundancy & Resiliency: Guarantee high availability across East, Central, and West regions. Information Security & Compliance - Security Controls: Implement and monitor firewalls, endpoint security, SIEM, and SOC operations. - Incident Response & Vulnerability Management: Lead investigations, forensics, and remediation efforts. - Identity & Access Management: Administer IAM, RBAC, and privileged account controls. - Regulatory Compliance: Conduct HIPAA security audits and risk assessments. - Vendor Security Reviews: Manage Business Associate Agreements (BAAs) and third-party risk assessments. - Security Awareness Training: Develop and deliver programs to educate staff on best practices. - Maintain certifications by adhering to standards like HITRUST, SOC2, ISO, and NIST. Education, Licenses, Certifications and Other Requirements - Bachelor’s degree in Information Technology, Computer Science, or related experience. - Advanced certifications (CISSP, CISM, CCNP, CCSP) required - 7+ years of experience in senior network engineering and information security roles. Ideally in a healthcare environment. - Deep expertise of Meraki infrastructure, SD-WAN technologies, and enterprise security frameworks. - Strong understanding of HIPAA compliance and healthcare IT environments. Employment Type This is a full-time remote exempt position. This does require 25% travel to our sites. Compensation The salary range for this role is $120,000-$160,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. *You must reside in and intend to work from one of the following states to be eligible for remote employment - AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA Benefits Investing in You Today and Tomorrow Supporting your well-being - Competitive medical, dental, and vision plans - Paid time off to recharge and enjoy personal time - Access to BetterHelp therapy sessions for mental and emotional wellness - Commuter benefits and discounted rates on home, auto, and pet insurance Investing in your future - 401(k) with up to a 4% company match - Comprehensive fertility and parental leave benefits - Career development opportunities in a fast-growing organization - Employer-paid life and disability insurance *Temporary and contract roles may not be eligible for all benefits listed above Don’t have it all? We still welcome you to apply! At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities. We are scientists. We are humanists. We are passionate about fertility. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please give us a call! CCPA disclosure notice here.

Role Description The Credentialing Specialist is responsible for overseeing and maintaining all credentialing and compliance-related processes across the organization. This role serves as the primary point of contact for provider and staff credentialing, ensuring adherence to regulatory, accreditation, and internal compliance standards. The position partners closely with the People Team, Quality Assurance, Clinical Operations, and the QuadA Committee to support audits, onboarding, and ongoing compliance initiatives. This role requires strong attention to detail, the ability to manage multiple deadlines, and a proactive approach to process improvement and automation. Day-to-day responsibilities - Serve as the primary point of contact for all credentialing and compliance matters. - Manage end-to-end provider credentialing, re-credentialing, and privileging processes, including licensure, certifications, CAQH, payer enrollment, and ongoing compliance monitoring. - Oversee credentialing and certification tracking for nursing, MAs, and other clinical staff, ensuring timely renewals. - Maintain audit-ready provider credentialing files and documentation for licensure, malpractice coverage, certifications, and regulatory requirements. - Lead annual compliance follow-ups, trainings, attestations, and continuing education to meet internal, regulatory, and accreditation standards. - Support audits and compliance initiatives, including vaccine requirements, in partnership with internal teams and committees. - Maintain and optimize credentialing systems and reporting tools, generating regular compliance updates and identifying workflow improvements. - Partner cross-functionally with People Operations, Quality Assurance, Clinical and Lab teams to support onboarding, audits, and operational initiatives. - Develop and refine credentialing workflows, improving efficiency, scalability, and process ownership across the function. Qualifications - Bachelor's Degree Required - 3+ years of credentialing, healthcare compliance, or related experience - Experience supporting provider credentialing processes - Familiarity with healthcare regulatory and accreditation standards - Experience supporting audits and maintaining compliance documentation - Proficiency with credentialing systems (MedTrainer experience preferred) - Exceptional attention to detail Employment Type This is a full time non-exempt remote-based position that may require flexibility to different time zones. Compensation The range for this role is $30-40/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. Benefits - Competitive medical, dental, and vision plans - Paid time off to recharge and enjoy personal time - Access to BetterHelp therapy sessions for mental and emotional wellness - Commuter benefits and discounted rates on home, auto, and pet insurance - 401(k) with up to a 4% company match - Comprehensive fertility and parental leave benefits - Career development opportunities in a fast-growing organization - Employer-paid life and disability insurance - *Temporary and contract roles may not be eligible for all benefits listed above Equal Opportunity Statement At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. We actively celebrate diversity within our organization and are committed to a safe and inclusive work environment for all.

• Furnishing patients and healthcare providers with estimates related to upcoming treatment • Collecting estimated liabilities from patients and applying payments to patient accounts • Acquire knowledge of patient’s insurance coverage and benefit limits and communicate it to the patients to make them aware of their financial responsibilities • Communicate to internal staff in a clear and concise manner the financial status of the patient by analyzing and reviewing the patient’s accounts receivables and trying to resolve any issues related to it • Initiating prior authorization requests per insurance carrier requirements • Ensure reimbursement is obtained for medical services provided for non-insured and under-insurance patients • Identify and work to minimize potential financial risk of patient accounts through working daily time of service reports • Act as a resource representative when questions arise regarding registration errors, proper insurance documentation and accounting correction

• Lead the charge in building secure, resilient, and high-performing IT infrastructure across the nationwide healthcare network. • Ensure seamless connectivity for clinics, HQ, and remote teams while safeguarding sensitive data and maintaining regulatory certifications. • Be deeply involved in day-to-day operations, personally architecting solutions, troubleshooting complex issues, and driving key initiatives. • Solve critical challenges and deliver tangible results, ensuring the network and security posture remains robust and responsive.