Sono Bello

• Own small to medium OutSystems low-code solutions and features from design through production with minimal guidance. • Improve solution quality and team practices, mentor Application Developer 1 teammates through clear documentation, thoughtful reviews, and knowledge sharing as appropriate, and participate in the weekly on-call rotation handling a broader set of incidents. • Influence spans the solution or feature area. • Lead implementation of OutSystems Reactive Web applications and workflow automation features or components in Service Studio, break down work, estimate, and drive to delivery. • Conduct thoughtful reviews of applications, automations, and configurations for clarity, maintainability, and correctness, raise the bar on testing and documentation. • Support production solutions, lead incident triage for the team's area using execution history, logs, and telemetry, and document findings and fixes in the team wiki and repository READMEs where appropriate. • Contribute to incident reviews and follow-ups that reduce repeat issues, including improvements to error handling, alerts, and resilience patterns. • Apply sound solution architecture principles in everyday work, guide Application Developer 1 teammates on the basics, and improve observability, reliability, security, and privacy baselines for owned solutions. • Partner with product and design on solution shaping, highlight risks and tradeoffs such as platform licensing, performance, and governance constraints, and propose pragmatic alternatives. • Contribute to team design documents, review designs for adjacent solutions or integrations, and champion documentation quality. • Identify and deliver incremental refactors that reduce toil, improve performance, and increase reuse across low-code solutions. • Participate in daily standups and core team ceremonies, communicate status and risks early.

Surgeon Recruiter Location: Scottsdale, Arizona, USA Work Arrangement: Hybrid (2 days in office, 3 days remote) Job Type: Full-time Salary: $75,000–$100,000 USD Job Description: Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. *Location Requirement: Candidates must live within commuting distance of Scottsdale, AZ, and be available to work from our office two days per week (Tuesdays and Wednesdays). This is a hybrid role that combines in-office collaboration, remote work, and frequent travel as needed. Travel of up to 75% is required. Position Summary The Surgeon Recruiter is responsible for sourcing, prospecting, interviewing, and hiring qualified physician candidates while achieving goals established by the Vice President of Medical Administration and Chief Medical Officer. This role plays an integral part in managing the full recruitment lifecycle and ensuring all aspects of the hiring process are executed efficiently and with a strong sense of urgency. The ideal candidate will have experience recruiting Plastic Surgeons, Cosmetic Surgeons, and General Surgeons and will be skilled at building relationships, developing talent pipelines, and delivering an exceptional candidate experience. Essential Duties and Responsibilities - Manage the full recruitment lifecycle to attract, engage, and hire top physician talent while balancing urgency, complexity, creativity, and cost. - Serve as the primary point of contact for candidates throughout the interview process, ensuring a positive and professional experience from initial outreach through onboarding. - Develop and maintain physician talent pipelines through professional associations, conferences, networking events, Doximity, Salesforce, and other sourcing channels. - Maintain accurate candidate and recruitment data within Salesforce and other tracking systems, generating required reports and documentation. - Prepare offers, develop closing strategies, negotiate compensation packages, and coordinate contract execution. - Continuously improve recruiting processes to reduce time-to-fill while maintaining a high-quality candidate experience. - Stay informed on market trends and develop creative sourcing strategies to identify and engage qualified physician candidates. - Represent Sono Bello professionally and promote the organization as an employer of choice. - Assist with the planning, coordination, and attendance of local and national physician conferences and recruiting events. - Communicate professionally and diplomatically with candidates, hiring leaders, and internal stakeholders at all times. Education and Experience: - Bachelor's degree in Human Resources, Business, Healthcare Administration, or a related field, or equivalent recruitment experience. - 4+ years of full-cycle recruiting experience required. - Experience recruiting physicians, surgeons, or other healthcare providers strongly preferred. - Experience supporting national, multi-state, or virtual recruiting efforts preferred. - Demonstrated success in sourcing, engaging, and closing highly sought-after talent. - Working knowledge of applicant tracking systems, CRM platforms, and recruiting technologies. Skills and Competencies - Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and database management systems. - Strong organizational, prioritization, and time-management skills in a fast-paced environment. - Excellent verbal, written, and interpersonal communication skills. - Proven ability to build credibility and strong partnerships with hiring managers and senior leaders. - Experience creating, implementing, or improving recruiting tools and processes. - High level of professionalism, discretion, confidentiality, and business acumen. - Ability to adapt to changing priorities and support projects outside the primary scope of the role. - Ability to travel up to 75%. - Regular and predictable attendance required. Compensation We value the contributions of our team members and offer a competitive compensation package. The salary range for this position is $75,000–$100,000 annually, plus bonus opportunity. Placement within the salary range will be determined based on factors such as experience, qualifications, skills, and overall fit for the role. Benefits - Medical, Dental, and Vision Insurance - Life Insurance - 401(k) with Company Match - Employee Assistance Program (EAP) - Paid Time Off (PTO) - Paid Holidays #LI-Hybrid #LI-SM! #LI-Hybrid #LI-VB1 Compensation Range $75,000 - $100,000 USD Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)

Title: Director, Integrated Media Location: IL - Chicago; WA - Bellevue Job Description: Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is currently fully remote for candidates based in the Chicago, IL area, with the possibility of transitioning to a hybrid work model. About us Sono Bello is America's top cosmetic surgery specialist, with 150+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. The Director, Integrated Media is a senior leadership role responsible for how Sono Bello plans, executes, and measures a $100MM+ media investment across the full funnel. This is a media strategy and performance role — not a creative role. A peer Director, Brand Communications owns the creative strategy and messaging; this role owns how that creative is planned, bought, and measured to drive business outcomes. This is not a coordination role. It requires a leader who is close to the work, opinionated about strategy, and capable of driving accountability across agency partners and internal teams alike. We have significant media investment, strong agency partnerships, and sophisticated analytical infrastructure. We are looking for someone with the experience and business acumen to elevate all of it: how we think about channel strategy and budget allocation, how we build and maintain measurement frameworks, and how we translate performance data into sharper decisions. You will work closely with senior marketing leadership and serve as the accountable owner of media performance — from strategy through execution to post-campaign analysis. ESSENTIAL DUTIES AND RESPONSIBILITIES: Media Strategy & Planning Own the full-funnel media strategy across brand and performance channels. Translate commercial goals into channel strategy, audience approach, and budget allocation tied to measurable outcomes. Make the decisions about where $100MM+ goes and why — and be prepared to defend them with data. Campaign Execution & Performance Oversight Stay close to how campaigns are built and run. Review account structures, validate tracking, and hold a high bar for executional quality across every channel. When performance shifts, you are close enough to the work to diagnose it quickly and act. Own the numbers in a way that the creative team does not — ROAS, CPL, attribution, and what they mean for the business. Media Agency Leadership Lead media agencies with clear direction, defined goals, and consistent accountability. You write the briefs, monitor the output, and know how to push partners to do their best work rather than simply managing the relationship. This is distinct from creative agency oversight — you are managing for performance and efficiency, not creative quality. Measurement & Analytics Infrastructure Build and maintain the reporting and tracking infrastructure that makes performance visible and actionable. Set KPIs upfront, monitor results in flight, and lead post-campaign analysis that drives real changes to future planning. Comfortable with GA4, attribution modeling, and connecting media data to business outcomes. This is a core competency for this role, not a nice-to-have. Cross-functional Collaboration Work closely with the Brand Communications team to ensure media strategy and creative are aligned from the start — the best media plan is built around the creative, not retrofitted to it. Communicate performance clearly to senior stakeholders, translating data into business language without losing the nuance. QUALIFICATIONS: - 10–15+ years in integrated or performance & brand media — agency-side, in-house, or a combination of both - Proven experience managing large media budgets ($50MM+) with direct accountability for performance outcomes - Proven experience managing media agencies: setting direction, holding accountability, and driving results through partners - Hands-on expertise across video, paid search, paid social, display, and programmatic - Technical fluency in Google Ads, Meta Ads Manager, Google Tag Manager, and conversion tracking - Strong analytical instincts with experience in GA4, attribution modeling, and translating performance data into clear business insights for senior audiences - Experience in lead generation or direct-response marketing; healthcare or consumer services a plus - A collaborative working style with the confidence to drive execution and the judgment to know when to escalate LEADERSHIP ATTRIBUTES The right person for this role is commercially minded and biased toward action. They think strategically but are not afraid to get into the details. They are comfortable with ambiguity, confident with data, and skilled at earning trust with senior leaders and agency partners alike. They do not wait to be told what the problem is. They find it, frame it clearly, and drive toward a solution. WHY THIS ROLE MATTERS Media is one of the most significant investments Sono Bello makes, and how well we plan, execute, and measure it has a direct impact on growth. With $100MM+ in annual media spend, this role has the scope, the budget, and the senior visibility to make a measurable impact on company performance. For a media leader who wants genuine ownership inside a high-growth, scaled organization, this is a meaningful career opportunity. COMPENSATION: At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $175,000 - $220,000+ Bonus. BENEFITS: - Medical - Dental - Vision - Life Insurance - 401K - EAP - PTO & Paid Holidays #LI-VB1 #Remote #LI-Hybrid #LI-VB1 #LI-Hybrid #LI-VB1 Compensation Range $175,000 - $220,000 USD Additional Bonus $17,500 - $22,000 USD Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)

Role Description The Director, Brand Communications is a senior creative leadership role responsible for the ideas, storytelling, and messaging that define how Sono Bello connects with patients and prospective patients across every channel. This is not a media or analytics role; it is a creative strategy role, and the right candidate will have spent their career making and shaping communications that move people. We have been moving from a single-product company to a multi-product portfolio. For a creative leader, that means the opportunity to build messaging architecture and campaign platforms across a growing range of products and services. You will lead a mix of internal creative staff and external creative agency partners, bringing the strategic vision and creative authority to get the best out of both. You will write briefs that inspire great thinking, lead reviews with a clear point of view, and hold a high bar for what gets made. You understand the difference between work that checks a box and work that actually moves people. Key Responsibilities - Creative Development & Production: Lead creative development from brief through production and launch. Originate and shape the ideas that define how the brand shows up across TV, video, digital, social, and direct response. - Communication Strategy: Define and evolve the brand’s communications strategy across paid, owned, and earned channels. Build the messaging architecture and campaign frameworks that connect Sono Bello’s business objectives to the patients and prospective patients who matter most. - Creative Agency Leadership: Set the creative direction for external agency partners and hold them accountable. Write briefs that inspire great thinking and give feedback that elevates the work. - Internal Creative Team Management: Lead and develop a small internal team managing production, influencer partnerships, and ongoing content needs. - Cross-functional Collaboration: Partner with the Integrated Media team, service line, and analytics teams to understand what is working and why. Qualifications - 10–15+ years in brand communications, creative strategy, or advertising — agency-side, in-house, or both. - Deep experience leading TV and video creative, including brand and direct response formats, from brief through production. - Track record managing creative agency relationships with clear direction, high standards, and the ability to push partners to produce their best work. - Proven ability to develop communications strategies and creative platforms that connect brand positioning to business results. - Comfortable developing communications that serve both brand-building and direct response objectives without sacrificing either. - Consumer brand, healthcare, or direct-to-consumer experience strongly preferred. Fortune 500 or scaled national brand experience a plus. Leadership Attributes - Strong creative instincts and the strategic vocabulary to back them up. - Genuine curiosity about consumers, culture, and what makes ideas land. - Ability to simplify the complex and write briefs that inspire. - Authentic leadership style, investing in the people around you. - Willingness to form opinions without perfect data and not settling for merely good enough work. Why This Role Matters Sono Bello has built one of the most recognized brands in medical aesthetics on the strength of its outcomes, its people, and its ability to connect with patients at a deeply personal level. This role is the opportunity to build the communications strategy and creative foundation that takes the brand to the next level. For a creative leader who wants real creative authority, a meaningful challenge, and the resources of a scaled national company behind them, this is a rare opportunity to leave a mark. Compensation The compensation range for this role is $175,000 - $220,000 + Bonus. Benefits - Medical - Dental - Vision - Life Insurance - 401K - EAP - PTO & Paid Holidays

Role Description Are you seasoned in supervising a team comprising of at least five members? If you are eager to tackle a new leadership role that emphasizes crafting an outstanding patient experience, and if you have a knack for inspiring team members to surpass their goals, our Patient Ambassador Center Supervisor vacancy could be your next professional leap! The role entails managing a group of Patient Ambassadors (PAs), evaluating their performance, and offering precise, constructive, and encouraging feedback to enhance their effectiveness. - Develop realistic yet challenging objectives for both individuals and the team. - Facilitate the integration of new team members by fostering a supportive atmosphere and showing a readiness to contribute to their success. - Address inquiries, offer direction and feedback, and position each team member for achievement. - Supervise, monitor, evaluate, and assess Patient Ambassador performance to guarantee compliance with quality benchmarks and positive patient experience. - Assess and participate in the execution of performance management for team members. - Compile and present monthly, quarterly, and yearly reports on results and team member performance to management. - Uphold strict compliance with attendance policies and manage attendance documentation, which encompasses rectifying timecard discrepancies. - Review email and Teams written correspondence. - Collaborate with peers on initiatives and creative ideas for growth potentials. - Provide notification of consistent errors or opportunities to the management team. - Regularly conduct coaching sessions with team members to establish and review goals. - Exude confidence and become a subject matter expert on contact center operations and protocols. - Manage and bolster daily operations of the contact center, including taking on the role of a Patient Ambassador. - Committed to delivering outcomes. - Capable of adapting swiftly to the evolving demands of a dynamic enterprise. - Assumes responsibility for both achievements and areas needing improvement. - Consistently treats others with respect and dignity. - Exhibits prudent decision-making. Qualifications - Over 18 months of supervisory experience in a call center or a similar role with quantifiable targets. - History of leading a team of at least 5 individuals. - Background in overseeing remote teams. - Proven record of accomplishment in evaluating staff performance against key performance indicators. - Essential customer service background. - Ability to lead with a team-player attitude motivated by collaboration. - Competent in preparing and delivering consistent written and verbal performance reports to management. - Technologically adept, with familiarity in telephone systems and relevant software applications. - Fluent in English, with proficiency in both written and verbal communication. - Ability to use analytical skills to solve real-world problems. - Practical experience with MS Office suite. - Understanding of performance evaluation techniques. - Exceptional communication skills, both in writing and speaking, along with negotiation expertise. - Driven to achieve results, especially in a sales-oriented organization. - Strong organizational and leadership capabilities. - Able to maintain composure and efficiency in high-pressure situations. Requirements - Training Schedule: Mon-Fri, 7:30am to 4:30pm PST. - All equipment will be provided before the first day of employment. - Need to be set up in a private, quiet workspace. Salary Salary: $21 — $23 USD. Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Benefits - Medical, Dental, Vision, Life Insurance - 401K - EAP - PTO - Paid Holidays (Benefits eligibility may vary based on employment status.)

Title: Senior Manager, Web Program Management Location: IL, Chicago Job Description: Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is a hybrid work schedule in Chicago. A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member has the opportunity to make a meaningful difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 125+ locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation. Sono Bello is America's top cosmetic surgery specialist, with 150+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. The Senior Manager, Web Program Management, is responsible for leading the execution and optimization of Sono Bello’s web initiatives to support patient acquisition, lead generation, and conversion. This role, reporting to the Director of Digital Product, partners closely with Sales, Marketing, Tech, Operations, and external agencies to deliver high-quality, scalable web experiences that align with business goals and enhance the patient journey. This is a highly cross-functional role focused on program delivery, operational excellence, and continuous improvement of web performance. KEY RESPONSIBILITIES: - Work with the Digital Product Director to define strategic priorities and implement the web roadmap - Collaborate with the Digital Product Director to scope out and build AI agent solutions into the workflows to streamline the operations and drive efficiency - Lead cross-functional teams (Sales, Marketing, Tech, Operations, and external agencies) to deliver web initiatives on time and within scope - Manage execution of key projects, including website maintenance/enhancements, CMS updates, listing management, and feature releases - Drive ongoing website optimization through testing, personalization, SEO, and UX improvements to improve lead generation and conversion - Establish and manage program processes, including intake, prioritization, timelines, and resource coordination - Track and report on KPIs such as traffic, engagement, and conversion; provide insights and recommendations for improvement - Conduct research and data analyses to support assessment of strategic web opportunities - Identify risks, dependencies, and delivery challenges; proactively manage issue resolution and escalate when appropriate - Partner with Legal to ensure web content meets healthcare regulatory standards - Coordinate with external agencies and vendors to support the successful execution of web initiatives QUALIFICATIONS: - 8+ years of experience in web program management, digital product management, or marketing operations - Bachelor’s degree in Business, Marketing, or a related field - Proven experience delivering cross-functional web or digital initiatives in a fast-paced environment - Knowledge of web technologies (e.g., HTML, CSS), CMS platforms (e.g., WordPress, Unbounce, Adobe Experience Manager), and analytics tools (e.g., GA4) - Familiarity with A/B testing, SEO, and conversion rate optimization - Ability to manage multiple projects and priorities with strong attention to detail - Strong communication and stakeholder management skills - Experience in healthcare, retail, or service-based industries is a plus COMPENSATION: At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $128,000 - $160,000 depending on experience. BENEFITS: - Medical - Dental - Vision - Life Insurance - 401K - EAP - PTO & Paid Holidays #LI-VB1 #Remote #LI-Hybrid #LI-VB1 #LI-Hybrid #LI-VB1 Compensation Range $128,000 - $160,000 USD Additional Bonus $12,800 - $16,000 USD Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)

Title: Senior Application Developer Location: Remote, US Job Description: Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is open to remote candidates located within the United States (Must be authorized to work in the US). A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation. Serve as a senior individual contributor responsible for maintaining, enhancing, and improving an existing OutSystems 11 application that supports critical business operations. Partner closely with project management and business stakeholders to translate priorities into practical technical solutions, improve application maintainability and architecture, reduce architectural and operational overhead, and help shape the roadmap for future features. This role is hands on, with senior level expectations for solution design, code quality, mentoring, and application ownership. ESSENTIAL DUTIES AND RESPONSIBILTIES: - Design, build, test, and deliver enhancements and maintenance changes for an existing OutSystems 11 application, ensuring solutions are reliable, supportable, and aligned with business priorities. - Own technical design decisions for the application, including module structure, data flows, integration patterns, and maintainability improvements that reduce technical debt and improve long term application health. - Support production needs for the application, including troubleshooting defects, diagnosing root causes, and developing hotfixes when necessary to restore or protect business operations. - Identify and execute opportunities to improve performance, reliability, observability, and overall operational efficiency of the platform, including reduction of architectural and operational overhead where appropriate. - Optimize application and database performance through strong engineering practices, including SQL Server query tuning, efficient data access patterns, regression prevention, and disciplined release quality. - Provide senior level technical leadership through code reviews, design reviews, mentoring, and practical guidance that helps other developers improve quality, consistency, and delivery confidence. - Partner with project management and business stakeholders to clarify requirements, evaluate tradeoffs, sequence work, and create pragmatic implementation plans for future features and platform improvements. - Design and support integrations with internal and external systems using REST APIs and sound integration patterns, with event driven design experience considered a strong plus. - Contribute to engineering standards for OutSystems development, including documentation, code organization, release discipline, and support readiness for a business-critical enterprise application. - Communicate progress, blockers, and technical risks clearly, and maintain useful technical documentation that supports ongoing ownership of the application. - Help establish a sustainable path for future development by balancing short term business needs with long term maintainability, scalability, and platform evolution. - Technical writing, stakeholder management, solution ownership, performance troubleshooting, practical system design, and thoughtful code and design review. REQUIRED SKILLS AND ABILITIES: - Demonstrated senior level experience delivering and supporting business critical applications, with direct professional experience developing in OutSystems 11 required. Practical depth and track record matter more than a fixed number of years. - Strong experience enhancing and maintaining existing enterprise applications, including solution design, debugging across application and data layers, and making sound tradeoffs in a fast-moving delivery environment. - Hands on expertise with OutSystems 11 development, including building and modifying modules, working within platform guardrails, troubleshooting issues, and improving maintainability and performance of existing applications. - Strong experience with REST API integrations. Experience with event driven design is a significant plus. - Strong SQL Server skills, including query optimization and performance tuning in support of application responsiveness and stability. - Practical experience partnering directly with business stakeholders and project managers to turn needs into clear technical solutions. - Strong written and verbal communication, sound judgment, and the ability to lead through influence, design clarity, and execution. - Healthcare experience is a plus, especially work involving electronic medical records or adjacent regulated workflows. WORK ENVIRONMENT: Work fully remote COMPENSATION: At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $109,000 - $136,000 depending on experience. BENEFITS: - Medical - Dental - Vision - Life Insurance - 401K - EAP - PTO & Paid Holidays #LI-VB1 #Remote Compensation Range $109,000 - $136,000 USD Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is virtual and open to anywhere in the US. A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation. SUMMARY The PAC Design & Delivery Trainer is a critical dual-function role within Sono Bello’s Patient Ambassador Center. This position requires a rare combination of instructional design expertise and live facilitation skill - someone equally comfortable building training from the ground up as they are delivering it with energy and impact. In the design capacity, this individual will own the end-to-end development of training materials, curricula, and learning assets that support new hire onboarding, continuation training, and performance improvement initiatives. In the delivery capacity, they will facilitate engaging, effective training sessions across our fully remote team, ensuring content lands with clarity and consistency. Collaborating closely with PAC Leadership, the PAC Design & Delivery Trainer will align training initiatives to current performance data, operational priorities, and evolving business needs. The impact of this role will be directly measured by improvement in pre-determined performance metrics, training completion rates, and learner effectiveness scores. The ideal candidate brings a passion for adult learning and performance excellence, exceptional communication and presentation skills, and the ability to operate with autonomy in a virtual environment. ESSENTIAL DUTIES AND RESPONSIBILTIES: Training Design & Development - Own the end-to-end design and development of training plans, learning materials, job aids, assessments, and facilitator guides for all PAC training initiatives. - Conduct ongoing needs assessments to identify performance gaps and translate findings into targeted training solutions. - Maintain and continuously improve all training content to ensure accuracy, relevance, and alignment with current processes, tools, and business goals. - Develop and maintain Train-the-Trainer certifications and documentation to support scalable delivery across the organization. - Collaborate with cross-functional stakeholders to ensure training content reflects real-world performance expectations and addresses evolving needs. - Report on training effectiveness, learner progress, and curriculum gaps on a regular cadence to PAC Leadership Training Delivery & Facilitation - Own the coordination and facilitation of continuation training - creating content, scheduling sessions, communicating with the team, and hosting live and recorded training. - Assist in coordinating annual and periodic training events as needed. - Deliver clear instruction, training demonstrations, and performance expectation communication with confidence and professionalism in a virtual setting. - Provide targeted feedback and coaching to individuals during and following training sessions to reinforce learning. - Serve as a subject matter expert on PAC processes, tools, and procedures, staying current on all system and workflow updates Collaboration & General Responsibilities - Partner with PAC Leadership to identify and act on emerging training needs in response to performance trends, service/offering changes, or operational shifts. - Assist with candidate interviews for training-related or team member roles as needed. - Support team morale initiatives including contests, recognition programs, and daily themes as appropriate. - Ensure adherence to all relevant policies and procedures and flag consistent process errors or knowledge gaps to the management team. - Display accountability, sound judgment, and a results-oriented mindset in all responsibilities EDUCATION, EXPERIENCE AND SKILLS REQUIRED: - Bachelor’s degree not required; equivalent professional experience preferred. - Candidates with 5+ years of experience in training, instructional design, sales coaching, or a related performance-focused role are strongly preferred. - Demonstrated experience in designing and developing training materials, including curriculum, scripts, assessments, and multimedia learning assets. - Proficient with Learning Management Systems (LMS); experience with Absorb LMS is a strong plus. Comfortable managing course libraries, learner reporting, and content publishing within an LMS environment. - Multimedia content creation experience required. Today’s learners - especially in fully remote environments - engage most with short-form, on-demand content. - The ideal candidate knows how to create video-based training, “quick hit” learning modules, screen recordings, and micro-learning assets in addition to traditional curriculum. - Experience with e-learning authoring tools (e.g., Articulate, Rise, Camtasia, or similar) is strongly preferred. - Proven facilitation and public speaking ability - comfortable leading live virtual training sessions with confidence and adaptability. - Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously and meet deadlines. - Experience assessing performance data and translating insights into actionable training interventions. - Ability to present regular written and verbal training reports to management on individual and team progress. - Exceptional communication skills - oral, written, and presentation. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams). - Strong reasoning and problem-solving skills; ability to work through complex situations with limited standardization. - Ability to work independently in a remote environment while maintaining high accountability and results. WORK ENVIRONMENT: Work fully remote with direct reporting to the Corporate Office in Bellevue, WA. COMPENSATION: This is a non-exempt position with an hourly range of $21.00 - $26.00/hour, depending on experience. BENEFITS: - Medical - Dental - Vision - Life Insurance - 401K - EAP - PTO & Paid Holidays Compensation Range $21—$26 USD Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. For applicants located in CA: link

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is virtual and open to anywhere in the US. A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation. SUMMARY The PAC Design & Delivery Trainer is a critical dual-function role within Sono Bello’s Patient Ambassador Center. This position requires a rare combination of instructional design expertise and live facilitation skill - someone equally comfortable building training from the ground up as they are delivering it with energy and impact. In the design capacity, this individual will own the end-to-end development of training materials, curricula, and learning assets that support new hire onboarding, continuation training, and performance improvement initiatives. In the delivery capacity, they will facilitate engaging, effective training sessions across our fully remote team, ensuring content lands with clarity and consistency. Collaborating closely with PAC Leadership, the PAC Design & Delivery Trainer will align training initiatives to current performance data, operational priorities, and evolving business needs. The impact of this role will be directly measured by improvement in pre-determined performance metrics, training completion rates, and learner effectiveness scores. The ideal candidate brings a passion for adult learning and performance excellence, exceptional communication and presentation skills, and the ability to operate with autonomy in a virtual environment. ESSENTIAL DUTIES AND RESPONSIBILTIES: Training Design & Development - Own the end-to-end design and development of training plans, learning materials, job aids, assessments, and facilitator guides for all PAC training initiatives. - Conduct ongoing needs assessments to identify performance gaps and translate findings into targeted training solutions. - Maintain and continuously improve all training content to ensure accuracy, relevance, and alignment with current processes, tools, and business goals. - Develop and maintain Train-the-Trainer certifications and documentation to support scalable delivery across the organization. - Collaborate with cross-functional stakeholders to ensure training content reflects real-world performance expectations and addresses evolving needs. - Report on training effectiveness, learner progress, and curriculum gaps on a regular cadence to PAC Leadership Training Delivery & Facilitation - Own the coordination and facilitation of continuation training - creating content, scheduling sessions, communicating with the team, and hosting live and recorded training. - Assist in coordinating annual and periodic training events as needed. - Deliver clear instruction, training demonstrations, and performance expectation communication with confidence and professionalism in a virtual setting. - Provide targeted feedback and coaching to individuals during and following training sessions to reinforce learning. - Serve as a subject matter expert on PAC processes, tools, and procedures, staying current on all system and workflow updates Collaboration & General Responsibilities - Partner with PAC Leadership to identify and act on emerging training needs in response to performance trends, service/offering changes, or operational shifts. - Assist with candidate interviews for training-related or team member roles as needed. - Support team morale initiatives including contests, recognition programs, and daily themes as appropriate. - Ensure adherence to all relevant policies and procedures and flag consistent process errors or knowledge gaps to the management team. - Display accountability, sound judgment, and a results-oriented mindset in all responsibilities EDUCATION, EXPERIENCE AND SKILLS REQUIRED: - Bachelor’s degree not required; equivalent professional experience preferred. - Candidates with 5+ years of experience in training, instructional design, sales coaching, or a related performance-focused role are strongly preferred. - Demonstrated experience in designing and developing training materials, including curriculum, scripts, assessments, and multimedia learning assets. - Proficient with Learning Management Systems (LMS); experience with Absorb LMS is a strong plus. Comfortable managing course libraries, learner reporting, and content publishing within an LMS environment. - Multimedia content creation experience required. Today’s learners - especially in fully remote environments - engage most with short-form, on-demand content. - The ideal candidate knows how to create video-based training, “quick hit” learning modules, screen recordings, and micro-learning assets in addition to traditional curriculum. - Experience with e-learning authoring tools (e.g., Articulate, Rise, Camtasia, or similar) is strongly preferred. - Proven facilitation and public speaking ability - comfortable leading live virtual training sessions with confidence and adaptability. - Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously and meet deadlines. - Experience assessing performance data and translating insights into actionable training interventions. - Ability to present regular written and verbal training reports to management on individual and team progress. - Exceptional communication skills - oral, written, and presentation. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams). - Strong reasoning and problem-solving skills; ability to work through complex situations with limited standardization. - Ability to work independently in a remote environment while maintaining high accountability and results. WORK ENVIRONMENT: Work fully remote with direct reporting to the Corporate Office in Bellevue, WA. COMPENSATION: This is a non-exempt position with an hourly range of $21.00 - $26.00/hour, depending on experience. BENEFITS: - Medical - Dental - Vision - Life Insurance - 401K - EAP - PTO & Paid Holidays Compensation Range $21—$26 USD Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. For applicants located in CA: link

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. *Applicants must reside in the state of Nevada to be considered for this role. Do you like talking to people? Are you warm, empathetic, and enjoy helping others? Do you also have strong sales experience to successfully navigate through sensitive conversations? As the industry leaders, we proudly offer an exceptional patient experience and seek dynamic team members who are committed to working toward that same standard. Sono Bello is currently hiring Patient Ambassadors! We are looking for the best of the best, and will extend competitive compensation, benefits, and a bonus program with opportunities for growth and development. We specialize in micro-laser assisted liposuction and total body transformation – it is all we do! Our surgeons are highly trained in micro-laser technology and perform thousands of body contouring procedures every year. Although there are many different providers for liposuction, none offer the same combination of expertise, innovation, dependability, and affordability as Sono Bello. Patient Ambassadors are responsible for creating the first impression in the patient journey and setting the stage by scheduling a free consultation via phone, sms, live chat and email. Although our primary role is to schedule consultations at our conveniently located consult centers and fully accredited surgical centers across the United States; we also work directly with center team members, clinicians, and surgeons to support our existing patients. This is including, but not limited to: sending patient requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with clinicians or an On-Call Surgeon. All while adhering to our Quality Assurance requirements! You must be a self-starter and a highly motivated professional. Please prepare to share your work experience, where you have demonstrated your ability to meet and exceed targets. Although you work in cooperation with an amazing team of Patient Ambassadors, this position is remote and will ultimately rely on your individual performance. We are grateful for the opportunity to welcome new Patient Ambassadors to join the industry leaders! Moreover, we are committed to helping our patients live their lives beautifully and intend to offer the same opportunities for our team members. BENEFITS: - Full time hours only - Consistent schedule with a variety of shift options - 3-4 weeks of paid training - Base pay of $16.00-$18.00/HR + monthly bonuses - Medical, dental, and vision insurance coverage - 401K investing program - Paid holidays - Paid time off - Remote work environment - Career coaching toward professional growth and development CORE RESPONSIBILITIES: - Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently. - Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon. - Accurately capture and enter patient information with detailed notes within our CRM systems - Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements - Own the first impression of the patient journey - Engage with patients, build rapport, and offer support in finding solutions by overcoming objections - Collaborate with Leadership, Training and QA to stay updated on new services and policies IMPORTANT ATTRIBUTES: - Enjoy speaking with and helping patients - Be confident with technology - Must have sales experience or strong communication skills to navigate sensitive conversations - Be a self-starter, motivated and driven to advance your skill set while meeting and exceeding targets - Thrive in a remote, work from home setting - Highly reliable and able to maintain exemplary attendance ADDITIONAL QUALIFICATIONS (REQUIRED): - Customer service: 1 year - Sales with a quota or objective: 1 year - You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis. PAC Team Members will earn a weekend hourly pay differential on Saturday and Sundays. - You must have the ability to establish a private workspace with a lockable door for your home workstation; your PC equipment will be provided for you. Due to patient privacy, other people, friends, and family members are not permitted to be in the room with you while you work (regardless of age). - You must have the ability to perform basic technical troubleshooting and maintenance. - No background noises - High-speed internet connection. Have a high-speed internet connection that is adequate for the job. (At least 100 Mbps is needed for optimal performance). Not recommended, Wireless based internet service (Satellite/Cellular/Microwave) - Ability to pass typing and additional skill assessment. At least (40WPM, 95% accuracy). The hiring process will include a combination of phone, virtual and a skills assessment. Training Schedule will be Mon-Fri, 7:30am to 4:30pm PST. Sono Bello will provide all equipment before the first day of employment. You will need to be set up in a private, quiet workspace. #LI-AH1 Here is the range for the role. Salary $16—$18 USD Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. For applicants located in CA: link