SOFTSWISS

• Coordinating communication between the Client and internal teams • Acting as the Client’s representative within the Casino Platform • Assisting the Client with technical requests/issues via the helpdesk • Performing initial troubleshooting, debugging, and issue iteration • Escalating unsolved cases to related teams • Prioritising and managing the Client's requests and issues • Consulting the Client on their use of our product • Acting as a stakeholder for client-relevant product requests • Iterating on the client's ideas and problems to tailor our product to their needs • Proactive monitoring of the Client's system and its metrics, both technical and business-related

• Develop comprehensive monitoring solutions to provide full visibility to the different platform components • Build and enhance dashboards and alerting to monitor our apps and platform components • Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents • Evaluate our apps and platform components performance, provide improvements to meet our response goals • Engage with the development team throughout the life cycle to help develop software for reliability and scale • Improve our CI/CD processes to make them as boring as possible (automatization, bots implementation and etc.)

• Develop and execute global brand projects aligned with the corporate brand strategy and business objectives • Lead the development and implementation of the SOFTSWISS Employer Brand strategy in partnership with HR and Internal Communications • Define and regularly update the EVP, employer brand positioning, key messages, target audiences, and priority GEOs • Plan and deliver quarterly and monthly Brand and Employer Brand campaigns with clear objectives, KPIs, timelines, and budgets • Manage cross-functional brand initiatives, including corporate campaigns, product launches support, rebranding initiatives, employer brand activations, and strategic communication projects • Increase corporate and employer brand awareness across priority markets in alignment with the global brand strategy • Coordinate external agencies and production partners: prepare briefs, manage tenders, oversee creative development, production quality, documentation, and delivery • Lead the creation of brand assets, including campaign concepts, videos, digital content, presentations, branded merchandise, event materials, and marketing collateral • Ensure brand consistency across internal and external communications by maintaining visual identity, messaging, and tone of voice • Analyse brand and employer brand performance, prepare KPI reports, and provide data-driven recommendations for optimisation • Build strong collaboration with HR, Brand Marketing, PR, Internal Communications, Design, Events • Support the company's participation in industry rankings, conferences, speaking opportunities, and employer branding initiatives

• Drafting, legal review, and analysis of different kinds of agreements upon request • Provision of information/documents upon request • Maintaining and regularly updating legal information related to the projects • Updating personal and corporate documents for the companies and their UBOs on a quarterly basis • Maintaining and updating corporate structure charts and ownership structures of companies, including information on UBOs • Filling out and/or checking of various forms for the companies and their UBOs upon request • Organization of signature process for various forms and other documents upon request • Communication with service providers on a permanent basis • Assistance to colleagues from other departments on various legal issues

• Serve as the primary point of contact for assigned game provider partners, maintaining daily communication and building strong working relationships • Coordinate with internal teams to resolve partner requests and ensure smooth technical and commercial implementation of agreements • Review and analyze partnership agreements, verify commercial terms, and initiate contract updates when required • Monitor compliance with agreed commercial conditions, ensuring handshake agreements and contractual obligations are followed by all parties • Analyze partner performance, profitability, and commercial metrics, providing recommendations to maximize revenue and partnership value • Plan and coordinate promotional activities with partners and clients to support commercial objectives • Collect and maintain information about game providers, including game features, licensing requirements, due diligence procedures, and other partnership-related data • Support Partnership Manager Assistants with financial calculations, validate monthly reports, identify calculation discrepancies, and contribute to improving reporting processes • Participate in product development discussions by sharing market insights and partner feedback

• Own QA for your product team end-to-end: test strategy, checklists, test cases, etc. • Measure product quality with meaningful QA metrics and indicators (not vanity numbers) • Report QA status, risks, and plans to your team and product stakeholders • Review feature requirements early; surface gaps, ambiguities, and risks before development • Lead releases as the responsible QA; monitor deploy results in production • Diagnose defects and track them from discovery to resolution • Validate data directly in the databases - you will work with databases on a daily basis as part of this role • Collaborate closely with product, infrastructure, and business • Give product demos to the Product Owner • Research and adopt new QA approaches and tools, including AI-assisted QA (agents, skills) to speed up routine work • Continuously improve the team’s QA process.

• Participate in the implementation of the annual PR strategy and communication plans. • Plan and deliver PR campaigns and ongoing communications for assigned products, markets, and corporate topics. • Prepare and edit press releases, articles, interviews, expert comments, media pitches, briefs, and other PR materials in English. • Identify relevant media angles and work with internal experts to turn company expertise, product updates, and data into media-ready content. • Build and maintain relationships with international and industry media, coordinate distribution, and follow up on publication opportunities. • Manage PR materials through the full production process, including internal approvals, localisation, design, publication, and external distribution. • Support the media presence and personal brands of company representatives, including interviews, contributed articles, and public speaking opportunities. • Coordinate PR support for conferences, awards, rankings, and other external visibility opportunities. • Maintain weekly and monthly PR plans, publication records, and project documentation. • Monitor media coverage and prepare regular reports on PR performance, including publication quality, relevance, product focus, and results. • Ensure that company information remains accurate and consistent across the corporate website, media partner platforms, directories, and other external channels. • Coordinate external agencies, writers, editors, designers, and other contractors involved in PR projects.

• Coordinating communication between the Client and internal teams • Acting as the Client’s representative within the Casino Platform • Assisting the Client with technical requests/issues via the helpdesk • Performing initial troubleshooting, debugging, and issue iteration • Escalating unsolved cases to related teams • Prioritising and managing the Client's requests and issues • Consulting the Client on their use of our product • Acting as a stakeholder for client-relevant product requests • Iterating on the client's ideas and problems to tailor our product to their needs • Proactive monitoring of the Client's system and its metrics, both technical and business-related

• Support the Legal and Compliance Team in a wide range of legal and regulatory tasks • Conduct in-depth research to interpret various laws, rules, and regulations • Assist internal teams and stakeholders in understanding specific legal provisions to effectively address business issues • Draft, review, and negotiate contracts while managing the entire lifecycle of corporate agreements and maintaining up-to-date legal documentation • Collaborate efficiently with external advisors, regulatory authorities, and local councils • Assist with regulatory compliance by compiling necessary document packages for new license applications and helping to maintain existing licenses • Draft internal policies, procedures, and guidelines to streamline legal workflows and improve operational efficiency • Conduct thorough Know Your Customer (KYC) and Due Diligence (DD) checks on potential business partners to mitigate corporate risk • Participate actively in regulatory audits • Provide flexible administrative and legal support on different tasks and ad-hoc projects as required

• Develop user interfaces and maintain existing React-based projects. • Create high-quality, responsive, and UX-optimised websites. • Build clean, scalable markup and styles; around 50% of tasks will focus on layout. • Work with company-owned products and contribute to their continuous improvement. • Collaborate in a cross-functional Agile/Scrum team. • Communicate regularly with business stakeholders, designers, and other development teams.