SOFTSWISS

• Enable high-performing engineering teams by facilitating Agile practices and improving delivery efficiency • Remove impediments and drive continuous improvement across platform and infrastructure initiatives • Act as a servant leader and coordination partner for cross-functional teams • Ensure effective collaboration, transparency, and sustainable delivery outcomes • Support multiple engineering teams within the Platform Department • Foster a culture of continuous improvement across platform and infrastructure-related initiatives.

• Develop and maintain custom WordPress solutions with a focus on scalability, performance, and user experience. • Build modern, responsive frontend interfaces and robust backend functionality. • Integrate third-party services and APIs to support product and business needs. • Collaborate closely with design and product teams to deliver high-quality digital experiences. • Improve code quality, development workflows, and overall platform performance using modern tools and AI-assisted development practices.

• Provide first-line technical support by handling customer requests • Perform initial issue analysis • Support the day-to-day operations of the platform • Collaborate with related departments to ensure stable system performance • Efficient resolution of technical cases

• Conduct research on regulated iGaming markets in Europe to identify expansion opportunities, market trends, and competitive activity. • Identify and map licensed online casinos, operators, and game studios, including key decision-makers and business contacts. • Build and maintain a structured CRM database, ensuring accurate segmentation by GEO, license type, and business potential. • Pre-qualify leads based on compliance, licensing status, and partnership readiness to support efficient Sales and BD outreach. • Deliver regular market intelligence and lead generation reports, including insights on competitors, market size, and active operators.

• Regularly communicating with stakeholders to ensure alignment with project objectives • Developing communication plans to keep all parties informed of project progress • Addressing concerns and providing updates on project progress • Defining the project scope, objectives, and deliverables • Developing a detailed project plan outlining tasks, timelines, milestones, dependencies, functional specifications, and technical requirements • Identifying stakeholders and establishing communication channels, working closely with stakeholders to gather and analyze project requirements • Conducting a feasibility study and risk assessment for the project, creating a risk management plan and mitigation strategies • Working on projects in collaboration with legal, tech teams, etc. • Creating and maintaining project documentation (according to the company’s procedures) • Ensuring all documentation is accessible and organized • Monitoring systems tracking project progress, identifying issues, and ensuring adherence to the project plan • Managing all development process tasks, and controlling the project’s scope and timeframes • Conducting a project closure meeting to review achievements, lessons learned, and areas for improvement • Documenting the project's success and areas for improvement for future reference • Conducting kick-off and demo sessions about SOFTWISS products • Working on 4 projects simultaneously • Ensuring that all projects are delivered on time, within scope, and budget

• Work with end-to-end B2B funnel analytics across the full customer journey (Lead → MQL → SAL → Contract), monitor conversion performance, identify bottlenecks, and drive optimization initiatives • Maintain and enhance KPIs reporting infrastructure and funnel performance frameworks to support operational and strategic decision-making • Support forecasting and planning through analysis of pipeline dynamics, lead quality, acquisition efficiency, and conversion trends • Prepare monthly and quarterly business performance reviews highlighting key insights, risks, trends, and growth opportunities • Own marketing attribution and tracking frameworks, ensuring accurate measurement of lead sources, campaign influence, user journeys, and pipeline contribution • Lead the A/B testing and CRO process across landing pages and digital experiences, from hypothesis generation and test setup to analysis and optimization recommendations • Analyze user behavior using web and product analytics tools to identify friction points, engagement patterns, and conversion opportunities • Collaborate with BizDev, Pre-sales, and Digital teams to improve analytics processes, reporting quality, and revenue impact

• Oversee the full payment cycle: coordinate with request initiators, Legal, and Finance teams, execute payments, verify their success, and liaise with banks • Daily 7–14 day liquidity forecasting, account balancing (1C, Tableau, merchant reports), and routing payments based on limits and currency • Monitoring bank fees and selecting the most cost-effective banks to minimize commissions • Strict verification of invoices against internal policies and system details • Investigation of delays/blocks and Root Cause Analysis • Daily downloading and processing of bank statements • Reconciling balances (1C, Tableau, merchant reports) to ensure data is updated by the start of the business day • Process Improvement: maintaining knowledge bases (Confluence), testing new features, and automating routine tasks (Excel macros, smart tables, No-code tools)

• Own and manage the product backlog • Translate business goals into clear product requirements and user stories • Prioritize initiatives based on business impact, customer value, and technical complexity • Drive feature delivery from discovery through release and post-launch evaluation • Ensure product quality and readiness throughout the development lifecycle • Collaborate closely with Product Owners and business stakeholders • Align product solutions with Risk Team, Compliance, CRM, and Operations • Facilitate communication between business and development teams • Analyze user behavior, product metrics, and market trends • Identify opportunities for UX, retention, and conversion improvements • Prepare concise and structured product documentation (Product Vision, BRD, presentations)

• Own and manage the product backlog • Translate business goals into clear product requirements and user stories • Prioritize initiatives based on business impact, customer value, and technical complexity • Drive feature delivery from discovery through release and post-launch evaluation • Ensure product quality and readiness throughout the development lifecycle • Collaborate closely with Product Owners and business stakeholders • Align product solutions with Risk Team, Compliance, CRM, and Operations • Facilitate communication between business and development teams • Participate in roadmap planning and sprint ceremonies • Analyze user behavior, product metrics, and market trends • Identify opportunities for UX, retention, and conversion improvements • Prepare concise and structured product documentation (Product Vision, BRD, presentations) • Define acceptance criteria and ensure shared understanding across teams • Maintain transparency around priorities, risks, and delivery timelines

• Work with the team of developers to investigate and resolve customer issues focusing on preventing them in the future • Prepare testing documentation • Use your problem-solving skills to troubleshoot complex customer issues and provide solutions that meet customer expectations and our SLAs • Continuously improve your knowledge of testing methodologies, technologies, and tools, and share your learnings and best practices with the team • Continuously growing your depth of knowledge on the products you support • Develop your technical or management skills • Contribute to developing our fast-growing team with ambitious goals.