• Help grow local business market share • Defend small business America and the American Dream • Work with existing clients and hunt for new business • Become SaaS (software as a service) experts • Receive world-class training • Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy • Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business • Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products • Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

• Help grow local business market share • Defend small business America and the American Dream • Work with existing clients and hunt for new business • Become SaaS (software as a service) experts • Receive world-class training • Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy • Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business • Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products • Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

• Serve as the primary technical point of contact for client's post-implementation, supporting ongoing engagement and relationship health • Act as the technical liaison in client-facing meetings, including discussions related to file workflows, integrations, reporting outputs, and system functionality • Translate client technical needs into clear internal requirements, user stories, and execution plans • Monitor and validate the daily health of inbound client placement files and data feeds, ensuring timely receipt, accurate formatting, and successful system processing • Track and analyze daily placement volumes, identifying anomalies (spikes/drops) and coordinating resolution with Operations and Client Success • Own the end-to-end coordination and resolution of technical issues, including file ingestion failures, reporting discrepancies, and workflow interruptions • Manage vendor-related file workflows (e.g., Healthfuse, Huron, and other partners), including onboarding new integrations and maintaining ongoing performance • Identify opportunities to reduce manual processes and improve operational efficiency • Lead client upgrades, system enhancements, and process improvements in coordination with Implementations and Client Success teams • Act as the central connector across Product, Data, Operations, IT, Credentialing, Implementations, and Client Success teams

• Achieve mastery of all Axon technologies and products • Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account • Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner • Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic • Provide tier-2 technical support • Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting • Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances • Develop relationships with key partners to support growth within the customer account • Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services • Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement • Maintain customer confidence, especially in high-pressure situations • Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary • Report, as needed, to various agency locations to ensure project timelines and objectives are being met • Support customer deployment activities, implementation planning, product adoption, and operational readiness • Deliver customer training related to relevant Axon products, workflows, and integrations • Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment