Winning combination of software products for iGaming
Technical Accounts Manager – Middle
Location
Poland
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Technical Accounts Manager – Middle
SOFTSWISS
• Coordinating communication between the Client and internal teams • Acting as the Client’s representative within the Casino Platform • Assisting the Client with technical requests/issues via the helpdesk • Performing initial troubleshooting, debugging, and issue iteration • Escalating unsolved cases to related teams • Prioritising and managing the Client's requests and issues • Consulting the Client on their use of our product • Acting as a stakeholder for client-relevant product requests • Iterating on the client's ideas and problems to tailor our product to their needs • Proactive monitoring of the Client's system and its metrics, both technical and business-related
Job Requirements
- Fluency or proficiency in English, at least B2 or higher
- Fluency or proficiency in Russian, at least C1 or higher
- Strong soft skills focusing on communication for technical and non-technical audiences, conflict resolution, collaborative ability in cross-functional teams
- Strong analytical thinking skills, including the ability to distinguish correlation from causation and identify patterns under pressure
- Experience with business analysis and product management processes
- Previous work experience in large-scale software development environments
- Experience with monitoring and logging tools such as Datadog, ELK (Kibana), and JIRA
- Proficiency in analyzing datasets to extract actionable insights
- Experience with GitLab CI/CD pipelines
- Good command of markup web languages (HTML, CSS)
Benefits
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
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