Senior Manager, Events & Transcripts Ops Remote - India Role Summary: We are seeking an experienced and proven operations leader to own the end-to-end Events and Transcripts process, ensuring timely capture of live event audio and delivery of high-quality transcripts in near real time. This role is responsible for building and scaling operational processes that cover the full lifecycle from identifying and capturing event information, event audio, managing transcription workflows, and driving real-time transcript publishing, to maintaining quality, speed, and reliability at scale. About the Team: This team is working to expand AlphaSense’s content offering and support the needs of our clients. The team identifies and monitors relevant corporate events, captures high-quality audio, manages transcript generation, and continuously improves turnaround time, coverage, and accuracy. Roles & Responsibilities: - Own the full lifecycle of event content operations: event identification and tracking → audio capture → transcription → editing → publishing - Ensure maximum coverage of relevant live events with minimal misses and industry-leading timeliness and quality - Lead and manage team leads, editors, and content analysts - Drive hiring, workforce planning, and shift planning for time-zone and live-event coverage - Establish monitoring mechanisms to ensure live audio capture happens on time - Design and standardize workflows across event tracking, capture, editing, and publishing - Implement QA frameworks to monitor transcript accuracy and completeness - Use data and reporting to identify trends, training needs, and process gaps - Partner with Product and Engineering teams to improve tools and workflows - Develop and implement systems to measure team and individual performance - Ensure adherence to content usage policies and data confidentiality standards - Build contingency plans to mitigate risks related to missed events or technical failures - Ensure adherence to organizational policies, compliance standards, and data confidentiality requirements Candidate Requirements:  - Possesses outstanding ability to drive and inspire teams for optimal performance, while consistently seeking to ever-improve people, processes, technology/AI and tooling to increase efficiencies, timeliness, quality, coverage, throughput - always striving to be best in class. - Very curious about technology and AI and welcome and/or suggest new ways of leveraging both to optimize operations - Detailed at performance measurement, compilation and reporting of related metrics and execution against OKR’s - Strong experience in live content operations, transcripts, or time-sensitive editorial workflows - Proven track record of managing large operational teams, including managers or team leads - Deep understanding of real-time or near-real-time content delivery environments - Ability to manage high-volume, deadline-driven operations with strong SLA ownership - Experience with workflow optimization and operational scaling - Strong analytical mindset and comfort using metrics to drive decisions - Deep familiarity with transcription workflows, audio capture processes, and AI-assisted tools preferred - Excellent stakeholder management and cross-functional collaboration skills - Proficiency in Google Workspace and operational reporting tools - Bachelor’s degree with a strong academic record.

Role Description At Pavago, one of our clients is seeking an Operations Specialist to manage and execute day-to-day workforce operations on a live scheduling platform. This role sits at the core of the business and is responsible for ensuring shifts are filled, workers are activated, and clients experience seamless execution. This is not a traditional admin or support role. You will oversee the full shift lifecycle from onboarding professionals to handling real-time attendance issues and last-minute changes. The Operations Specialist plays a critical role in maintaining service quality, reliability, and trust between HireApp, its clients, and its workforce. Responsibilities - Shift Fulfillment & Coordination: - Own and manage the end-to-end shift fulfillment process. - Respond quickly to incoming client shift requests and ensure timely coverage. - Assign professionals to shifts and confirm availability and attendance. - Workforce Onboarding & Management: - Onboard and activate professionals on the HireApp platform. - Maintain consistent communication to build engagement and long-term reliability. - Live Operations & Issue Resolution: - Monitor attendance, track clock-ins, and follow up on late arrivals or no-shows. - Handle last-minute changes, cancellations, and emergencies by securing replacements. - Communicate with on-site managers to resolve operational issues in real time. - Systems & Process Improvement: - Keep internal systems, trackers, and documentation accurate and up to date. - Identify recurring issues and recommend workflow improvements to enhance efficiency. Qualifications - Highly organized and comfortable managing multiple live priorities. - Proactive and ownership-driven — you act before issues escalate. - Calm under pressure and effective in fast-changing environments. - Strong communicator who can coordinate confidently with clients and workers. - Solutions-oriented mindset with a focus on operational excellence. Requirements - 2+ years of experience in operations, staffing, or workforce coordination roles. - Fluency in English (spoken and written) with a neutral or modest accent. - Strong communication and stakeholder management skills. - Exceptional organizational and time-management abilities. - Proficiency using digital platforms, internal systems, and operational tools. - Reliable computer setup and stable internet connection. Ideal Experience & Skills - Experience working in staffing platforms, marketplaces, or high-growth startups. - Background in shift-based or on-demand workforce environments. - Experience monitoring attendance, clock-ins, and operational KPIs. - Ability to suggest and implement process improvements. What Does a Typical Day Look Like? An Operations Specialist’s day is focused on keeping live operations running smoothly. You will: - Review new shift requests and ensure coverage is secured. - Communicate with professionals to confirm assignments and attendance. - Monitor live shifts and follow up on late arrivals or no-shows. - Resolve last-minute changes and coordinate replacements when needed. - Stay in close contact with clients and on-site managers. - Update internal systems and document outcomes. - Identify inefficiencies and suggest operational improvements. In essence: you are the backbone of daily execution, ensuring every shift is filled and every client is supported. Key Metrics for Success (KPIs) - Shift fill rate and time-to-fill - Attendance and no-show reduction - Response time to client requests - Accuracy and completeness of system documentation - Resolution time for operational issues - Client satisfaction and workforce reliability Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Scenario-Based Operations Interview - Client Interview - Offer & Background Verification

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Sales Effectiveness Job Category: People Leader All Job Posting Locations: Cincinnati, Ohio, United States of America, Raritan, New Jersey, United States of America, Santa Clara, California, United States of America Job Description: Johnson and Johnson MedTech is currently recruiting for a Sr Manager, Commercial Operations, Monarch. This role can be based out of Santa Clara, CA., Cincinnati, OH. Or Raritan, NJ. Remote work may be considered on a case-by-case basis. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech The Senior Manager is a key role that supports Commercial Operations for MONARCH. We are seeking a strategic and execution-oriented individual to support the current install base and ensure operational readiness and execution of global business results. The Senior Manager, Commercial Operations leads key initiatives that provide stronger forecasting, analytics, performance reporting, CRM discipline, and salesforce effectiveness for the MONARCH organization. This role ensures pipeline visibility, demand planning accuracy, and operational consistency across the capital and clinical sales teams. Responsibilities include but are not limited to: - Drive sales reporting processes that produce accurate and consistent results and contribute to the creation of sales performance dashboards that allow sales team members and business to monitor sales forecasts, track key performance indicators, and ensure continuous improvement. - Enhance current and contribute to the implementation of future enabling resources and technologies including customer relationship management systems, performance tools, incentive management, and order-to-cash. - Lead the day-to-day use and maintenance of selected tools. - Assess current global sales order management and CRM strategy and implement process improvements in line with J&J MedTech initiatives. - Serve as the MONARCH Platform’s Project Butterfly and Project Transend business lead. Responsible for managing operational aspects of any direct reports (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs. - Collaborate cross-functionally with key internal stakeholders and sales leaders in the business and across MedTech to facilitate successful commercial activities and ensure policies and procedures align and complement each other (eg for Launch Excellence programs). - Develop processes for utilizing metrics to generate insights that help senior management and sales leaders identify and understand the business drivers of key accounts and sales trends and build accurate sales forecasts. - Proactively creates a purpose driven environment by aligning Johnson & Johnson’s Credo and Leadership Imperatives with the strategies and goals of the team and enterprise. Qualifications: Education: - A minimum of a bachelor’s degree within business, marketing, or relevant discipline is required. Advanced degree is preferred. Skills and Experience: - A minimum of 8+ years of relevant business experience with an emphasis on commercial operations - Strategic thinker who is also highly operational and execution-driven - Experience with launching and selling medical technologies - Strong understanding of MedTech business processes, sales models, functional alignment, and customer dynamics, including scaling commercial processes across matrixed organizations - Experience in developing and utilizing metrics, forecasts, and KPI’s to generate insights to forecast sales, monitor sales performance, and continuously improve - Competence with Customer Relationship Management and analytics tools - Deep understanding of Project/Portfolio Management systems and tools is an asset - Ability to influence and partner cross functionally, with good communication skills and a change leader mindset comfortable with shaping culture, skills, and ways of working in the MedTech space - Excels in environments with ambiguity, transformation, and cross-functional complexity Other: - This role can be based out of Santa Clara, CA., Cincinnati, OH., or Raritan, NJ. - This role may require up to 20% travel (domestic and international) - Remote work may be considered on a case-by-case basis - The anticipated base pay range for this position is $122,000 to $212,750 - For candidates based out of the Bay Area, CA the anticipated base pay range is $142,000 to $244,950 Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Coaching, Collaborating, Developing Others, Efficiency Analysis, Inclusive Leadership, Leadership, Managing Managers, Marketing Integration, Market Savvy, Operations Management, Process Optimization, Sales, Sales Enablement, Sales Support, Solutions Selling, Strategic Thinking, System Integration

Dispatcher 📍 Raleigh, NC 🏢 National Food Equipment Services National Food Equipment Services is growing, and we’re looking for a highly organized Dispatcher to help keep our service operations running smoothly. In this role, you’ll be the central hub between our technicians, customers, and internal team—making sure service calls are scheduled efficiently and technicians have what they need to succeed in the field. If you thrive in a fast-paced environment, love solving scheduling puzzles, and enjoy supporting a team that keeps businesses up and running, we’d love to hear from you. What You’ll Do - Schedule and dispatch service technicians to customer locations based on priority, location, and skill set - Coordinate daily technician routes to maximize efficiency and response time - Communicate with customers to confirm appointments and provide service updates - Monitor technician progress throughout the day and adjust schedules as needed - Enter and maintain accurate service call information in the dispatch system - Assist technicians with job details, parts coordination, and documentation - Handle incoming service requests via phone and email - Work closely with service managers to ensure smooth operations and customer satisfaction What We’re Looking For - Previous dispatching, scheduling, or service coordination experience preferred - Strong organizational and multitasking skills - Excellent communication and customer service abilities - Ability to prioritize and problem-solve in a fast-paced environment - Proficiency with computer systems and scheduling software - Experience in HVAC, equipment service, or field service environments is a plus Why Join National Food Equipment Services - Stable, growing company supporting essential food service equipment - Team-oriented environment - Opportunity to grow within service operations - Competitive pay and benefits About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.